2019 Chevrolet Suburban

The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle was shaking with the check engine warning light illuminated. The contact pulled over and had the vehicle towed to the dealer. The dealer diagnosed a cylinder misfire and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 124,818.

I bought this vehicle in August 202 from Bayway Chevrolet in Pearland, Texas. The vehicle is now at 101,703 miles. The vehicle is a 2019 Chevy Suburban LT with the 8L43 transmission. Approximately 1 year ago, we started to have issues with the electronic screens - both the dashboard and the radio screen. The screens freeze, change channels and displays without any buttons being pressed or the screen being touched. Due to cost, we have not had this repaired yet, however our usual mechanic has said that he sees this issue all the time in smart technology vehicles. The transmission, on XXX, we were going to a family dinner and the vehicle started shifting hard and making a clanking noise. We turned around and went straight home. The next morning we took the vehicle to our mechanic who said the motor mounts were broken and a tune-up was needed. We got the vehicle back on Monday, XXX. Tuesday the XXX, I drove about 100 miles for work and noticed the vehicle was making a whining sound from the transmission. Took it to mechanic, by the time we drove about 2 miles to the mechanic, the entire transmission was completely broken. We now have to pay $5402.19 to rebuild the transmission at only 101,703 miles. I know GM is under a lot of scrutiny with the transmission issues right now and I believe my transmission is another one of those affected.

The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that while the brake pedal was depressed, the vehicle jerked abnormally. The contact stated that the vehicle jerked abnormally hard. No warning lights were illuminated. The vehicle was taken to three dealers, and the vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

Since December 2020, our Suburban has been in for seven extended, documented dealership repair events at Guaranty Chevrolet and Simpson Chevrolet of Garden Grove, totaling 192 cumulative days out of service and $47,560.86 in documented repair invoices — approximately 71% of what we paid for the vehicle. Those repairs have included a complete transmission replacement (58,861 miles), a recurrence of the same active-lifter defect only ten days later, an ignition coil failure, fuel injector and air conditioning failures, an oil pump failure, and, most seriously, a complete engine replacement (66,854 miles) after the dealership documented metal in the oil and filter and engine end play. The situation has continued to worsen. We picked up the vehicle on XXX following the complete engine replacement. Only six days later, on July 6, 2026, the check-engine light returned and we brought the vehicle back to the dealership. We were initially told the issue was a sensor; the following day, we were informed that the replacement engine — which the dealership had disclosed to us at the time was a refurbished unit — was itself defective and would need to be replaced a second time. As of this writing, that repair remains open. In other words, the remedy provided for this vehicle's most serious failure did not resolve the problem, and we are once again without our vehicle. This pattern of failures has caused real, ongoing hardship for our family. We specifically purchased a full-size, top-trim Suburban for its seating and cargo capacity: we have two teenagers at home who depend on us for transportation to school and activities, we regularly care for grandchildren, and our [XXX] daughter has Complex Regional Pain Syndrome (CRPS), a debilitating condition that often requires her to use a wheelchair. The Suburban's cargo space is what allows us to transport her together with her wheelchair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Chevrolet Suburban. The contact stated that the middle row seat belts failed to retract, and the seat belts became inoperable. The contact had taken the vehicle to an independent mechanic and to two dealers, and the contact was informed that the seat belts could not be replaced because parts were no longer manufactured. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Odometer Fraud. The contact was in the process of purchasing a 2019 Chevrolet Surburban. It was discovered that there was a mileage discrepancy.  Contact stated the vehicle was a private dealer sale were they garage vehicles at 1524 Firestone Blvd. LA CA 90001. Contact stated vehicle was being sold with a milage of 69,430 but it was later discovered that Carfax reported vehicle mileage as 154,206.