NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
52 reportsClear category filterMileage unknown · Apr 14, 2018
Air Bags
TAKATA RECALL WHEN I FIRST RECEIVED THE NOTICE ABOUT THE RECALL IN JULY 2016 I CONTACTED JERRY CHEVROLET ABOUT REPLACING THE AIR BAGS AND WAS TOLD THE PARTS WERE ON BACK ORDER AND NOT AVAILABLE AT THIS TIME AND I WOULD BE CONTACTED WHEN THEY DID BECOME AVAILABLE AND THEN TOLD WHEN TO BRING IT IN FOR REPAIR. I WAITED AND WAITED. …
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TAKATA RECALL WHEN I FIRST RECEIVED THE NOTICE ABOUT THE RECALL IN JULY 2016 I CONTACTED JERRY CHEVROLET ABOUT REPLACING THE AIR BAGS AND WAS TOLD THE PARTS WERE ON BACK ORDER AND NOT AVAILABLE AT THIS TIME AND I WOULD BE CONTACTED WHEN THEY DID BECOME AVAILABLE AND THEN TOLD WHEN TO BRING IT IN FOR REPAIR. I WAITED AND WAITED. I CONTACTED THEM AGAIN IN 2017 AND WAS TOLD THE SAME THING. I ALSO CONTACTED A DIFFERENT DEALERSHIP AND WAS TOLD THE SAME THING. IT HAS BEEN 2 YEARS NOW AND THIS IS NOT ACCEPTABLE. I AM SCARED ABOUT DRIVING MY CAR AND AM UPSET THAT WHEN GM HAD ANOTHER RECALL ON MY HUSBANDS COBALT THAT THEY SET A DEADLINE AND YOU HAD TO GET YOUR CAR IN TO BE REPAIRED BEFORE THAT DEADLINE. AT THAT TIME OUR DAUGHTER WAS GOING THRU MULTIPLE DR. APPOINTMENTS AND SURGERIES AND WE COULD NOT MEET THAT DEADLINE. WE HAD TO PAY FOR THIS RECALL OUT OF OUR OWN POCKET. WHAT GIVES THEM A RIGHT TO SET A DEADLINE ON ANY RECALL WHEN I HAVE BEEN WAITING 3 YEARS ON THIS RECALL! NOT FAIR AT ALL! A RECALL IS NOT AN OWNERS FAULT.
NHTSA ODI #11085033
110,000 miles · Mar 30, 2018
Air BagsUnknown Or Other
2010 CHEVROLET SUBURBAN MY DASH BOARD INEXPLICABLY CRACKED IN SEVERAL PLACES SOME AROUND THE AIR BAG. AFTER RESEARCHING, I FOUND THOUSANDS HAVE THE SAME PROBLEM AND ARE CONCERNED THE CHEAP PLASTIC DASH COULD TURN TO SHRAPNEL IN AN ACCIDENT. I HAVE READ PEOPLE SPEND HUNDREDS, SOMETIMES THOUSANDS TO FIX THE DAMAGE ONLY FOR IT TO …
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2010 CHEVROLET SUBURBAN MY DASH BOARD INEXPLICABLY CRACKED IN SEVERAL PLACES SOME AROUND THE AIR BAG. AFTER RESEARCHING, I FOUND THOUSANDS HAVE THE SAME PROBLEM AND ARE CONCERNED THE CHEAP PLASTIC DASH COULD TURN TO SHRAPNEL IN AN ACCIDENT. I HAVE READ PEOPLE SPEND HUNDREDS, SOMETIMES THOUSANDS TO FIX THE DAMAGE ONLY FOR IT TO HAPPEN AGAIN. GM NEEDS TO BE HELD RESPONSIBLE FOR THIS POOR AND CHEAP DESIGN FLAW. NO ONE DESERVES TO SPEND $40K ON A VEHICLE THAT LITERALLY CRACKS APART IN A SHORT TIME OF OWNERSHIP. IF GM REALLY STANDS BEHIND THE QUALITY OF THEIR PRODUCTS, THEN THEY NEED TO STEP UP AND TAKE CARE OF THEIR CUSTOMERS. AND WHILE I'M AT IT ALL VEHICLE MANUFACTURERS NEED TO STOP MAKING SUCH CHEAP UNSAFE PIECE OF CRAPS THAT ARE CONSTANTLY BEING RECALLED FOR SOME REASON OR ANOTHER. NHTSA NEEDS TO HOLD THESE MANUFACTURERS RESPONSIBLE FOR NOT ONLY RIPPING US ALL OFF, BUT ALSO PRODUCING SUCH UNSAFE VEHICLES. STAND UP AND GROW A BACKBONE NHTSA!
NHTSA ODI #11082168
40,000 miles · Mar 6, 2018
Air BagsElectrical SystemUnknown Or Other
I AM HAVING A BIG ISSUE WITH CRACKS ON MY DASH BOARD- I HAVE A 2010 SUBURBAN AND THE CRACKS STARTED IN 2013 AND HAVE NOW GROWN IN SIZE TO WHERE A PORTION OF MY DASH HAS CAVED IN ABOVE THE INSTRUMENT CLUSTER AS WELL AS A CRACK NOW REACHING TO THE PASSENGER AIR BAG. I HAVE READ OF OTHER PEOPLE HAVING THE SAME CRACKING ISSUE IN TH…
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I AM HAVING A BIG ISSUE WITH CRACKS ON MY DASH BOARD- I HAVE A 2010 SUBURBAN AND THE CRACKS STARTED IN 2013 AND HAVE NOW GROWN IN SIZE TO WHERE A PORTION OF MY DASH HAS CAVED IN ABOVE THE INSTRUMENT CLUSTER AS WELL AS A CRACK NOW REACHING TO THE PASSENGER AIR BAG. I HAVE READ OF OTHER PEOPLE HAVING THE SAME CRACKING ISSUE IN THE SAME LOCATIONS ON THE DASH. IS THERE A FIX FOR THIS? I'M CONCERNED OF ISSUES IF THERE IS A COLLISION OR THE AIR BAG DEPLOYS.
NHTSA ODI #11076467
Mileage unknown · Feb 13, 2018
Air Bags
TAKATA RECALL - CURRENTLY THERE IS NO "FIX" FOR THE AIRBAG. THAT IS A HUGE SAFETY CONCERN FOR ME AND MY PASSENGERS. KNOWING THAT AN AIR BAG ISN'T WORKING PROPERLY WOULD BE CONSIDERED NEGLIGENCE ON MY PART IF I ALLOW PASSENGERS TO RIDE IN MY VEHICLE. THE CHEVY DEALERSHIP SAID THERE IS NOT CURRENT "FIX" DUE TO THE OPEN RECALL. TK…
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TAKATA RECALL - CURRENTLY THERE IS NO "FIX" FOR THE AIRBAG. THAT IS A HUGE SAFETY CONCERN FOR ME AND MY PASSENGERS. KNOWING THAT AN AIR BAG ISN'T WORKING PROPERLY WOULD BE CONSIDERED NEGLIGENCE ON MY PART IF I ALLOW PASSENGERS TO RIDE IN MY VEHICLE. THE CHEVY DEALERSHIP SAID THERE IS NOT CURRENT "FIX" DUE TO THE OPEN RECALL. TK HOLDINGS IS TRYING TO OBJECT TO MY CLAIM AS WELL. MY AIR BAG SENSOR HAS BEEN ON FOR SOME TIME NOW. IT NEEDS TO BE CORRECTED. THIS IS DUE TO NO FAULT OF MY OWN.
NHTSA ODI #11072668
Mileage unknown · Jan 26, 2018
Air Bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO …
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TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO FAIRFIELD CHEVROLET (2501 MARTIN RD, FAIRFIELD, CA 94534) FOR THE REPAIR OF THE DASHBOARD AND WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE FOR THE FRONT PASSENGER AIR BAG. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WAS NO REMEDY. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11065335
130,000 miles · Dec 28, 2017
Air Bags
TAKATA AIR BAG RECALL WITH NO REMEDY FOR A FIX AND A VEHICLE THAT IS UNSAFE TO DRIVE WITH ALL DEALERS NOT WANTING TO TAKE ON TRADE
NHTSA ODI #11057125
110,000 miles · Dec 26, 2017
Air Bags
THE CHECK AIRBAG LIGHT WILL COME ON RANDOMLY AT ANY GIVEN TIME. IT USUALLY STAYS ON FOR ABOUT TWO DAYS OR SO AND GOES OFF FOR SEVERAL WEEKS BEFORE POPPING BACK ON. WE USUALLY SEE THIS HAPPEN WHEN THERE ARE TEMPERATURE CHANGES FROM SEASON TO SEASON. EVEN THOUGH THERE IS A RECALL CONCERNING THE AIRBAG SYSTEM ON CERTAIN MAKES AN…
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THE CHECK AIRBAG LIGHT WILL COME ON RANDOMLY AT ANY GIVEN TIME. IT USUALLY STAYS ON FOR ABOUT TWO DAYS OR SO AND GOES OFF FOR SEVERAL WEEKS BEFORE POPPING BACK ON. WE USUALLY SEE THIS HAPPEN WHEN THERE ARE TEMPERATURE CHANGES FROM SEASON TO SEASON. EVEN THOUGH THERE IS A RECALL CONCERNING THE AIRBAG SYSTEM ON CERTAIN MAKES AND MODELS, WE WERE SURPRISED WHEN OUR TRUCK WAS NOT ON THE LIST.
NHTSA ODI #11056558
86,000 miles · Dec 20, 2017
Air Bags
TAKATA RECALL . I WANT A RESOLUTION AND A SOLUTION TO FIX MY AIR BAGS BEFORE A DISASTER STRIKES ! I AM VERY FRIGHTENED FOR MY FAMILY AND MYSELF. MY SUBURBAN HAS BEEN IN THE CHEVY DEALERSHIP MULTIPLE TIMES FOR AIRBAG ISSUES! THE SERVICE AIRBAG LIGHTS COME ON INTERMITEDLEY AND I NEVER KNOW WHEN THEY ARE WORKING OR NOT . I ALSO NOT…
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TAKATA RECALL . I WANT A RESOLUTION AND A SOLUTION TO FIX MY AIR BAGS BEFORE A DISASTER STRIKES ! I AM VERY FRIGHTENED FOR MY FAMILY AND MYSELF. MY SUBURBAN HAS BEEN IN THE CHEVY DEALERSHIP MULTIPLE TIMES FOR AIRBAG ISSUES! THE SERVICE AIRBAG LIGHTS COME ON INTERMITEDLEY AND I NEVER KNOW WHEN THEY ARE WORKING OR NOT . I ALSO NOTICE WHEN LIGHT COMES ON THE SEATBELT DOESN'T CATCH TO SAVE ME FROM FLYING THROUGH THE WINDOW. LIGHTS UP AT RANDOM TIMES .
NHTSA ODI #11055690
Mileage unknown · Dec 10, 2017
Air Bags
"TAKATA RECALL" I HAVE CONTACTED THE DEALERSHIP TO HAVE THIS AIRBAG REPLACED MULTIPLE TIMES. I CONTACTED FRED CALDWELL CHEVROLET MOST RECENTLY ON 12/9/17. EACH TIME, INCLUDING MY LAST CONTACT ON 12/9/17, I HAVE BEEN INFORMED THAT THEY CANNOT DO THE REPAIR BECAUSE THEY HAVE NOT BEEN SUPPLIED WITH REPLACEMENT PARTS FROM THE AIR…
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"TAKATA RECALL" I HAVE CONTACTED THE DEALERSHIP TO HAVE THIS AIRBAG REPLACED MULTIPLE TIMES. I CONTACTED FRED CALDWELL CHEVROLET MOST RECENTLY ON 12/9/17. EACH TIME, INCLUDING MY LAST CONTACT ON 12/9/17, I HAVE BEEN INFORMED THAT THEY CANNOT DO THE REPAIR BECAUSE THEY HAVE NOT BEEN SUPPLIED WITH REPLACEMENT PARTS FROM THE AIRBAG COMPANY TO COMPLETE THE THE REPAIR.
NHTSA ODI #11053768
Mileage unknown · Dec 6, 2017
Air Bags
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCKAIG CHEV…
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TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCKAIG CHEVROLET BUICK AT (903) 686-1240 (1110 E BROADWAY AVE, GLADEWATER, TX 75647) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #11052730
Official recalls
3Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗