1997 Chevrolet Suburban

THE TRANSMISSION SHIFTED VERY HARD AND MAKE A LOUD "CLUNKING" NOISE WHEN SHIFTING INTO FORWARD GEARS AFTER ABOUT THE FIRST 100 MILES. IT WAS TAKEN IN TWICE WHILE STILL UNDER WARRANTY AND I WAS TOLD THERE WAS NOTHING WRONG WITH IT. THE THIRD TIME I TOOK IT IN IT WAS GETTING EXTREMELY BAD, IT WAS NOW OUT OF WARRANTY, AND I WAS TOLD I NEEDED A NEW TRANSMISSION. THE FRONT END HAS BEEN ALIGNED TWICE WITHIN 15,000 MILES AND STILL PULLS HARD TO THE RIGHT. THE ABS SYSTEM HAS FAILED PERIODICALLY OVER A SIX MONTH PERIOD OF TIME - IT WAS REPORTED THREE TIMES. THE THIRD TIME THEY FINALLY DISCOVERED THAT THE SENSOR MODULE ON THE FRONT HUB WAS DEFECTIVE.*AK

I STARTED EXPERENCING PROBLEM AT APPOX. 12000 MILES WHEN THE FRONT BRAKES WORE OUT PREMATURLLY,SOME AFTER AT APPOX. 20000 MILE I HAD UNUSUAL TIRE WEAR, ( I WAS TOLD IT WAS MY FAULT) IT WAS THE RIGHT TORSION BAR OUT OF ADJUSTMENT AND EVEN THOUGH THE VEHICLE HAD ONLY 27668 MILE I HAD TO PAY 1/2 THE COST APPOX $225.00 AFTER FIGHTING ALL THE WAY TO THE EXECUTIVE OFFICES,THE SPEED SENSITIVE STEERING STARTED ACTTING UP AT APPOX. 40000 MILES SUDDENLY CAUSING THE STEERING WHEEL TO SLIP UNACCPECTEDLY.THIS PART WAS REPLACE N/C , I HAVE GONE THROUGH 3 ALTERNATORS THE FIRST AT APPOX. 38000 MILE STANDING ME IN BUFFALO ,TX 120 MILES FROM HOME ON A SUNDAY NIGHT, THE SECOND AND THIRD HAPPEDED IN THE CITY HOWEVER I NOW CARRY A SPARE ALTENATOR AND TOOLS BECAUSE WHO KNOWS WHEN IT WILL GO OUT NEXT, I HAVE REPLACED THE POSITIVE SIDE BATTERY CABLES TWICE BECAUSE OF DESIGN THE LOOSEN AND THE ACR AND SHORT OUT, THE AUTO MATIC TRANSMISSION WENT OUT AT 53939 DUE TO COOLENT GETTING INTO THE UNIT I HAD TO PAY 25% OF THIS REPAIR APPOX. $525.00 THAT TRANSMISSION FAILED AT 69015 ONLY 15K+MILES LATER WITH THE WARRENTY CARD IN HAND I THOUGHT MAYBE THIS WAS IT ,AT 107,267 MILES THAT TRANSMISSION FAILED AND WITH ONLY 38K+ MILE ON A UNIT THAT CARRYS A 3YR/50K WARRENTY GM REFUSES TO FIX OR REPLACE THE UNIT MY TRUCK HAS BEEN SITTING AT THE DEALERSHIP SINCE 06/15/2001 WHILE I HAVE BEEN ONCE AGAIN FIGHTING WITH GM TO NO AVAIL ,( I WAS OFFER A CUSTOMER LOYALTY CERT. FOR $500. 00 TO SETTLE THIS ISSUE THE TRANSMISSION COST $2500. TO REPLACE NOT INCLUDING THE MOTOR MOUNT THAT BROKE WHEN THE UNIT LOCKED UP AT APPOX. 35 MPH ALL THE ADVERTISING MILLION AND BILLIONS OF $$$$$ SHOULD BE SPENT MAKING SURE THAT THEN PRESISTENT PROBLEM DO NOT ACCURE, NOT WHEN YOU SPEND 35K- 45K- FOR A VEHICLE. *AK

THIS IS A CHRONIC PROBLEM WITH MY VEHICLE. IT IS NOT AS WIDE SPREAD AS G.M. WOULD LIKE ME TO BELIEVE. I KNOW OTHERS IN CALIFORNIA WITH THE IDENTICLE VEHICLE AS ME WITH NO PROBLEMS. G.M. BLAMES THE GOVERNMENT FOR THE GAS ADDITIVES. I AM THE ONE WHO IS STRANDED BECAUSE OF THIS PROBLEM. I BOUGHT A NEW VEHICLE FOR DEPENDABILITY. I HAVE A CAR THAT CAN AND WILL BREAK DOWN ANY WHERE AND AT ANY TIME AND I AM STILL MAKING PAYMENTS ON IT. I HAVE WRITTEN TO THE HEADS OF THE CORPERATE OFFICES AT G.M. WITH MY CONCERNS AND COMPLAINTS BUT THEY HAVE YET TO REPOND TO ME SERIOUSLY. THEY HAVE CUSTOMER SERVICE CONTACT ME. CUSTOMER SERVICE PEOPLE CAN NOT SOLVE THIS PROBLEM!! I END UP MORE FRUSTRATED AFTER SPEAKING TO THEM. I KNOW THAT THEY ARE ONLY DOING THEIR JOB AND CAN ONLY DO SO MUCH. I NEED A REAL SOLUTION TO THIS POTENTIALLY DANGEROUS CONDITION THAT MY CAR HAD WHEN I BOUGHT IT. I WANT THE DEPENDABILITY THAT I HAD EXPECTED, WHEN I BOUGHT THIS CAR. FOR MY SAFETY AND THE SAFETY OF MY FAMILY. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE ME WITH IN THIS FRUSTRATING MATTER. SINCERELY YOURS, [XXX]. NO SAFETY DEFECT LISTED. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THERE IS A MAJOR PROBLEM WITH GM AND CHEVROLET TRUCK TRANSMISSIONS. HARD SHIFTING IS EXPERIENCED FOLLOWED BY " ENGINE LIGHT ON PANEL. A CODE 0F 1870 IS REPORTED WHEN IT IS SERVICED. I HAVE HAD THE DEALER LOOK AT THIS SEVERAL TIMES AND THERE APPEARS TO BE NO WAY TO FIX IT. I HAVE HEARD OF MANY PEOPLE PAYING $3000 FOR REBUILT TRTANSMISSIONS AND THE PROBLEM STIL IS NOT CORRECTED. GM HAS BEEN CONTACTED BUT WILL NOT RESPOND. *AK