1997 Chevrolet Suburban

ENGINE QUIT JUST LIKE SHUTTING OFF OF IGNITION SWITCH. THE PROBLEM TURNED OUT TO BE THE FUEL PUMP. WHILE REMOVING THE FUEL PUMP ASSEMBLY NOTED THAT THE ATTACHING PLUG FOR THE FUEL PUMP HAD ARCED DESTROYING THE PLUG, AND THE WIRE SUPPLYING THE POWER TO THE PUMP HAD ALL THE INSULATION BURNED OFF AND THE WIRE WAS PARTIALLY MELTED. THIS IS A SERIOUS SAFETY ISSUE, AS THE ARCING AND MELTING OF WIRES INSIDE THE FUEL TANK COULD CAUSE AND EXPLOSION IF THE FUEL/AIR MISTURE REACHED STOICHIOMETRIC CONDITIONS.

THIS IS A CHRONIC PROBLEM WITH MY VEHICLE. IT IS NOT AS WIDE SPREAD AS G.M. WOULD LIKE ME TO BELIEVE. I KNOW OTHERS IN CALIFORNIA WITH THE IDENTICLE VEHICLE AS ME WITH NO PROBLEMS. G.M. BLAMES THE GOVERNMENT FOR THE GAS ADDITIVES. I AM THE ONE WHO IS STRANDED BECAUSE OF THIS PROBLEM. I BOUGHT A NEW VEHICLE FOR DEPENDABILITY. I HAVE A CAR THAT CAN AND WILL BREAK DOWN ANY WHERE AND AT ANY TIME AND I AM STILL MAKING PAYMENTS ON IT. I HAVE WRITTEN TO THE HEADS OF THE CORPERATE OFFICES AT G.M. WITH MY CONCERNS AND COMPLAINTS BUT THEY HAVE YET TO REPOND TO ME SERIOUSLY. THEY HAVE CUSTOMER SERVICE CONTACT ME. CUSTOMER SERVICE PEOPLE CAN NOT SOLVE THIS PROBLEM!! I END UP MORE FRUSTRATED AFTER SPEAKING TO THEM. I KNOW THAT THEY ARE ONLY DOING THEIR JOB AND CAN ONLY DO SO MUCH. I NEED A REAL SOLUTION TO THIS POTENTIALLY DANGEROUS CONDITION THAT MY CAR HAD WHEN I BOUGHT IT. I WANT THE DEPENDABILITY THAT I HAD EXPECTED, WHEN I BOUGHT THIS CAR. FOR MY SAFETY AND THE SAFETY OF MY FAMILY. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE ME WITH IN THIS FRUSTRATING MATTER. SINCERELY YOURS, [XXX]. NO SAFETY DEFECT LISTED. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TRUCK STALLS, CAUSING LOSS OF POWER STEERING AND BRAKES. DEALER HAS ATTEMPTED TO REMEDY DEFECT ON THREE SEPARATE OCCASSIONS WITHOUT SUCCESS. ACCIDENTS AVOIDED THUS FAR, BUT NEXT TIME, I MAY NOT BE SO FORTUNATE. PLEASE POST THESE COMMENTS, TO WARN OTHER CONSUMERS. GMC IS DENYING RESPONSIBILITY, HAS FLATLY REFUSED TO REPURCHASE THE VEHICLE, AND CONTINUES TO ATTEMPT TO REPAIR THE PROBLEM. I'M SCARED TO DEATH TO DRIVE THIS THING...ME AND MY PASSENGERS(VERY OFTEN A TROOP OF GIRL SCOUTS) ARE IN DANGER, AND SO IS ANYONE WHO MIGHT BE IN FRONT OF ME WHEN THIS HAPPENS. I HOPE THAT NO ONE DIES AS A RESULT OF THIS DEFECT. PLEASE HELP ME.*AK

THE FUEL PUMP AND FUEL SENDER HAD TO BE REPLACED. BUT WHAT WAS TROUBLING WAS THE STATEMENT FROM THE MECHANIC THAT WE WERE LUCKY IT DID NOT EXPLODE. I KEPT THE PARTS THAT WERE REPLACED AND THE EVIDENCE IS CLEARLY THERE THAT THE VEHICLE COULD HAVE EXPLODED. I AM VERY CONCERNED THAT OTHER OWNERS OF THE SUBURBAN MAY NOT BE AS LUCKY TO CATCH IT IN TIME.