THE DASHBOARD ON MY 2011 CHEVROLET SUBURBAN 1500 HAS CRACKED IN TWO LOCATIONS. BOTH OF THESE LOCATIONS WOULD BE EFFECTED BY AN AIRBAG ACTIVATION WITH HIGH POTENTIAL FOR FLYING SHARP PLASTIC FRAGMENTS THAT A) PIERCE THE AIRBAG OR PREVENT ITS PROPER INFLATION OR, B) INJURE OR KILL FRONT SEAT PASSENGERS. OPEN-SOURCE RESEARCH INDI…
Read full complaint
THE DASHBOARD ON MY 2011 CHEVROLET SUBURBAN 1500 HAS CRACKED IN TWO LOCATIONS. BOTH OF THESE LOCATIONS WOULD BE EFFECTED BY AN AIRBAG ACTIVATION WITH HIGH POTENTIAL FOR FLYING SHARP PLASTIC FRAGMENTS THAT A) PIERCE THE AIRBAG OR PREVENT ITS PROPER INFLATION OR, B) INJURE OR KILL FRONT SEAT PASSENGERS. OPEN-SOURCE RESEARCH INDICATES THIS IS A WIDESPREAD AND PERVASIVE ISSUE WITH GENERAL MOTORS VEHICLES OF SIMILAR DESIGN (SUBURBAN, TAHOE, SILVERADO, AVALANCHE, ETC...) STRETCHING OVER A PERIOD OF SEVERAL YEARS-- AT LEAST EFFECTING MODEL YEARS 2007 THRU 2013 OR MORE. FURTHERMORE, EVERY GM SERVICE CENTER HAS EXPERIENCED SO MANY OF THESE DASHBOARD CRACKS THAT REPLACEMENT OF THESE PARTS HAS BECOME ROUTINE. GM VIEWS THIS INHERENT DESIGN FLAW AS A WARRANTY ISSUE, NOT THE ENDEMIC PROBLEM IT ACTUALLY IS WITH POTENTIAL FOR INJURY.
NHTSA ODI #10733859
Mileage unknown · Nov 14, 2011
Power TrainSuspensionUnknown Or Other
THE VEHICLE IS ONE WEEK OLD WITH 1200 MILES ON THE CLOCK. THE PROPSHAFTS ARE SEVERELY RUSTING. THE YOKES ARE RUSTED. DEALER SAID GM REFUSED TO FURTHER PERFORM REPAIR AND CONSIDER IT NORMAL. *TR
GM IS RECALLING CERTAIN MODEL YEAR 2011CADILLAC ESCALADE, ESCALADE ESV; CHEVROLET SILVERADO HD, SILVERADO LD, SUBURBAN, TAHOE; AND GMC SIERRA HD, SIERRA LD, YUKON, AND YUKON XL VEHICLES. THE INTERMEDIATE STEERING SHAFT ATTACHING BOLTS MAY NOT HAVE BEEN TIGHTENED TO THE PROPER SPECIFICATION.
Consequence & remedy
Consequence: THIS COULD ALLOW THE JOINTS TO SEPARATE, AND THE DRIVER COULD EXPERIENCE LOSS OF STEERING INCREASING THE RISK OF A CRASH.
Remedy: GM DEALERS WILL INSPECT AND ENSURE THAT THE INTERMEDIATE STEERING SHAFT BOLTS ARE TIGHTENED TO THE PROPER SPECIFICATION. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JULY 13, 2011. OWNERS MAY CONTACT CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, COLORADO, EXPRESS, SILVERADO, SUBURBAN, TAHOE; AND GMC CANYON, SIERRA, SAVANA, YUKON AND YUKON XL VEHICLES. THE REAR AXLE CROSS PINS WERE NOT PROPERLY HEAT TREATED AND COULD FRACTURE AND BECOME DISPLACED WITHIN THE REAR AXLE. SHOULD THE PIN SHIFT OUT OF POSITION, IT COULD CREATE AN INTERFERENCE CONDITION AND CAUSE THE REAR AXLE TO LOCK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO MAINTAIN DIRECTIONAL CONTROL OF THE VEHICLE AND A CRASH COULD OCCUR WITHOUT WARNING.
Remedy: DEALERS WILL INSTALL A NEW REAR AXLE CROSS PIN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2011 Chevrolet Suburban 1500 Problems, Complaints & Recalls | Skip That Year
Illustration