2025 Chevrolet Silverado 3500

The infotainment system regularly stops producing audio. This applies to all audio, including turn signal, navigation, radio and Apple Carplay. Yes, it's available to inspection. While it's not a huge safety concern, there have been a couple times it's quite working, and I was very distracted by the audio cutting in and out. A few times I've driven down the road with my blinker on because I couldn't hear it blinking as it comes through the speakers. Yes, I've taken it to the dealer, they apply software fixes that they know won't correct the issue. It starts right back up a few days later. No, it has not been inspected by the manufacturer, other than their authorized service center. No warning prior to it appearing.

The vehicle was driven to a job site in Gowanda NY. The computer indicated it neede to clean the exhaust filter. The truck was parked in an open area on a blacktop parking area. The truck finished a Regen approximately 30 minutes later. The vehicle was shut down and left unattended. Approx 30 minutes later, the driver, heard noises, came around a structure and saw the vehicle was on fire. The driver did attempt to use a fire extinguisher to no avail. They then called 911 and the fire department was dispatched. The department put out the fire but the vehicle is a total loss. As this was a work site, the vehicle was towed to our shop and stored inside. The inland marine insurance company hired a fire investigator, and they looked at the vehicle. They determined the fire originated on the lower firewall in the engine compartment. He paused his investigation, to await a representative of GM to be present for destructive analysis to determine exact cause. The GM case number is XXX. This vehicle had errored multiple times and did Regen every 2-300 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Chevrolet Silverado 3500. The contact stated that while driving at various speeds and towing a trailer or an RV, the brake pedal was depressed, and the trailer brake failed to engage. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent. The contact stated that the manual trailer brake was able to activate, and the trailer brake engaged to slow the trailer or the RV. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the tow hitch wiring harness needed to be replaced. The contact stated that the tow hitch was factory installed. The vehicle was repaired; however, the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 1,500.

The tailgate is unlatching itself (electronically). This occurs every 30 seconds when the vehicle is parked. This is a safety issue because if someone is standing or walking behind the vehicle, the tailgate will open and injure them. Because the lights activate when the tailgate unlatches, the battery was drained and the vehicle could not start. Thus damaging the life of the battery. This has occurred consistently for the last 2 days. The dealer has the part for the issue because the 2024 has a recall but 2025 (ours) does not. Please be advised, the drained and dead battery had left us stranded.