Air Bags. Review the 59 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
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NHTSA owner reports · September 18, 2026 snapshot.

7 crash reports1 fire reports5 injury reports

Air Bags complaints

59 reports

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Mileage unknown · Feb 10, 2022

Air Bags

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I received recall notice N212328770 by letter in July 2021. I immediately notified my local dealership and they told be they were waiting for the part. We just received a call from the dealer about a week ago and schedule to ge the recall issue repaired on Wednesday, February 9th 2022. We were given an appointment and my wife had to take the vehicle due to the me working. She arrived to have the safety defect replaced (passender air bag) and was told that when they do the replacement that if the dash cracks or is damaged they are not responsible for the damages and we would have to pay to get it fixed or replaced. This is very pooe customr service as well as causing a customer not to go through getting the recall completed. My wife called me and did not want to challenge the dealership. I told her just come home and do not let them make the repair/replacement and I would contact GM. I have had no luck doing so. This should be a no brainer. If they damage the dash or it cracks they fix it or replace it. My dash does hav 2 small cracks right where the air bag is located and from what I have read online many have stated that they too have had the same issue. This is supposedly due to the air bag issue. So now I am in a rock and hard place. I either don't get it done and risk a serious injury or death due to GM's unwillingness to take responsibility and handle in a professional manner or have them do it, damage the dash and pay lots of money to get it replaced. Can you please advise what I should do? Since I can not provide you with any personal info so you can contact me what am I to do to get this recified? A very long standing upset GM customer.

NHTSA ODI #11451451

Mileage unknown · Jan 25, 2022

Air Bags

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Takata recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mentioned he was concerned about driving the vehicle and the safety of the occupants. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI #11448874

Mileage unknown · Jan 17, 2022

Air Bags

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I have received a recall letter from General Motors regarding recall # N212328800, NHTSA campaign ID number 21V054. The letter was dated last February of 2021 and received shortly thereafter. The letter specifically states that I am to receive a second letter advising when the parts are available and requesting that I take my vehicle to a Chevrolet dealer. As of today, January 17, 2022, I have not received any such letter. I am writing to advise you of GMs totally unacceptable response to this instance of the Takata airbag recall. I have checked with Chevrolet dealers in my area and am being told that I can come to their lot and they will order the parts and THEN call me when they are ready to do the work. This response is contrary to the way the letter states that the recall will be handled and is confusing to customers. Please investigate and get GM back on track. I would also appreciate an email from someone at GM advising when the airbag parts will be available or if they are already available. I can be reached by email at [XXX]. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI #11447725

Mileage unknown · Dec 6, 2021

Air Bags

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Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI #11442883

Mileage unknown · Nov 7, 2021

Air BagsUnknown Or Other

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Dash Board of my vehicle has cracked around the area of my air bag. Worried that my air bag will not work properly if ever in an accident. No dash board should crack! Either the material's used when made were not as durable as they should be. Truck has been maintained in excellent condition since it was bought from dealership. No inspection, no safety lights on, no warning lights on. As being the original owner and seeing this worries me and my safety. NO DASHBOARD SHOULD NEVER CRACK/SPLIT.

NHTSA ODI #11439638

Mileage unknown · Oct 20, 2021

Air Bags

The following recall has not been resolved within a timely manner: N212328800 Front Passenger Airbag Takata Inflator - Priority Group 10

NHTSA ODI #11437494

Mileage unknown · Sep 30, 2021

Air Bags

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Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA ODI #11434966

Mileage unknown · Sep 27, 2021

Air Bags

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Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA ODI #11434572

Mileage unknown · Jul 25, 2021

Air Bags

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Chevy refuses to replace the recalled Takata airbags currently under recall without doing a “full vehicle inspection” and providing us with a “list of repairs that must be made” before the airbag can be ordered or replaced. Note: The is nothing wrong with our truck. They say this is their standard operating procedure for this recall and it requires two full day appointments: one for the inspection and one for the recall repair. They refuse to order the replacement airbag until the inspection has been completed and any repairs Chevy deems “necessary” are complete. This seems to me to be extortion, i.e. we have to keep a defective airbag or comply with their inspection and any repair/payment for anything they deem “necessary.”

NHTSA ODI #11426382

Mileage unknown · Jul 9, 2021

Air Bags

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Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA campaign number: 21V051000 (Air Bags). The contact took the vehicle to the local dealer for the recall repair. While the mechanic was inspecting the vehicle, the contact was informed that while performing the recall repair on the passenger’s side frontal air bag, there could be potential damages to the dashboard that the dealer would not be responsible for repairing, replacing, or reimbursing the contact for any damages. The contact felt that was not right and did not want the recall repair performed if neither the dealer nor the manufacturer would not repair nor reimburse the contact for damages made to the dashboard. The vehicle was not repaired. The manufacturer was made aware of the issue and agreed with the local dealer. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI #11424073

Official recalls

21V051000 · Air Bags:frontal:passenger Side:inflator Module

Feb 5, 2021

General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328770.

21V054000 · Air Bags:frontal:passenger Side:inflator Module

Feb 5, 2021

General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

DP22005 · Pedestrian Alert Sounds

Opened Jan 27, 2023 · Closed Aug 7, 2023

Status: closed (inferred from source dates) · Electrical System:propulsion System

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module