2017 Chevrolet Malibu

TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. ON SEVERAL DIFFERENT OCCASIONS, WHILE AT A STOP LIGHT, THE ENGINE RPMS WOULD SUDDENLY INCREASE AND THE VEHICLE ATTEMPTED TO SURGE FORWARD. THE DRIVER HAD TO DEPRESS HARD ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE FROM SURGING FORWARD. ON FEBRUARY 17, 2018, WHILE IN A BANK PARKING LOT, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE FAILURE, THE VEHICLE SUDDENLY ACCELERATED TO APPROXIMATELY 25 MPH. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED; HOWEVER, THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED. THE LOCAL DEALER (DAVIS CHEVROLET IN HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 4,800. *TT VIDEO ATTACHED *BF

AFTER HAVING PROBLEMS WITH LOSING POWER STEERING ON MY 2010 CHEVROLET MALIBU I DID THIS RESEARCH ON LINE. I AM INCLUDING SOME OF THE MOST SERIOUS COMPLAINTS AND LINK TO THE COMPLAINT INFORMATION FOR YOUR CONNIVANCE. I CONTACTED SHAHEEN CHEVROLET AND WAS ADVISED BY ROBIN THAT THERE WAS NOT A RECALL ON THE PROBLEM BUT THAT GM WOULD COVER THE COSTS. AFTER HAVING THE CAR TOWED TO SHAHEENS I RECEIVED A CALL INFORMING ME THAT IT WOULD COST OVER $1,300 FOR THE REPAIRS AND GM WOULD NOT COVER THE COSTS. I REQUESTED A CALL BACK FROM THE SERVICE MANAGER 2-5-18 9.30. HE RETURNED MY CALL A 2.30 PM AND RELAYED TO ME THAT GM WOULD NOT COVER THE COSTS OF REPAIRS. HE ALSO STATED THAT ROBIN SHOULD NOT HAVE TOLD ME THAT THEY WOULD. I CALLED THE CUSTOMER SERVICE AT GM 1.800. 222-1020 AND THEY REPLIED THAT GM WOULD NOT PAY FOR THE REPAIRS. THIS IS BIG SAFETY ISSUE PLEASE RESEARCH AND RESPONSE WITH YOUR FINDINGS. IF YOU CANNOT HELP ME WITH THIS PROBLEM PLEASE LET ME KNOW IF ANY STATE AGENCY COULD HELP ME RESOLVE THE PROBLEM. PLEASE RESPOND AS SOON AS POSSIBLE I NEED TO MAKE A DECISION ON WHAT TO DO FOR A CAR.

MY VEHICLE WOULD NOT START. THE STARTER WOULD TRY AND TURN THE ENGINE OVER FOR 10 SECONDS THEN THE STARTER WOULD SHUT OFF. THIS HAPPENED ON 3/7/18 AND THE VEHICLE WAS TOWED IN FOR SERVICE. THE FUEL PUMP 'CONTROL MODULE' WAS REPLACED AT THE DEALERSHIP AND I TOOK POSSEION OF THE CAR ON 3/10/18. ON 3/12/18 THE VEHICLE HAD THE SAME ISSUE WITH NO FUEL PRESSURE AND RESULTED IN THE CAR TURNING OFF WHILE DRIVING AND I WAS UNABLE TO START THE VEHICLE AGAIN. IT WAS THEN TOWED TO ANOTHER DEALERSHIP WHICH IS NOW REPLACING THE 'FUEL PUMP' DUE TO A GM TSB COMMUNICATION 16-NA-225.

2017 CEHVROLET MALIBU. CONSUMER WRITES IN REGARDS TO PURCHASING A VEHICLE THAT DID NOT INCLUDE FEATURES STATED AT TIME OF PURCHASE. *LD THE CONSUMER STATED THE VEHICLE WAS SUPPOSED TO BE EQUIPPED WITH CRASH AVOIDANCE SYSTEM. AFTER ATTEMPTING TO HAVE THE SOFTWARE UPDATED TWICE THE CONSUMER WAS ADVISED THE SYSTEM WAS ONLY DESIGNED TO OPERATE AT SPEEDS BETWEEN 30 AND 50 MPH. THE CONSUMER STATED THERE WAS NO WAY TO TEST IF THE FEATURE ACTUALLY WORKED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.*JS

THE HEADLIGHTS ARE VERY POOR AND EVEN UNSAFE ON DARK WET NIGHTS. AS PURCHASED THE LIGHTS WERE TOO HIGH. WITH THE LIGHTS AIMED LOWER, IT IS BARELY OK ON MOST NIGHTS BUT UNSAFE ON WET, DARK NIGHTS. I HAVE PURCHASED AFTERMARKET BULBS BUT THEY WERE ONLY SLIGHTLY IMPROVED. THE HIGH BEAMS ARE STILL TOO HIGH TO LIGHT THE ROAD, BUT THEY DO ILLUMINATE THE TREES. A EUROPEAN CUTOFF BEAM PATTERN WOULD HELP TOO.

I DROVE THE DESCRIBED CAR AS A RENTAL FROM ENTERPRISE WHILE MY CAR IS BEING REPAIRED. WHILE DRIVING THE CAR ON A MOSTLY STRAIGHT PARKWAY AT 55 MPH, AND SUDDENLY THE STEERING WHEEL JERKED SHARPLY TO THE LEFT, ON ITS OWN, AND I LEFT THE ROADWAY AND HIT THE GRASS MEDIAN, GOT THE CAR BACK ON THE ROADWAY, SHAKEN, AND CONTINUED DRIVING VERY CONFUSED AS TO WHAT JUST HAPPENED. TURNS OUT THESE CARS HAVE A STEERING DEFECT THAT APPARENTLY IS NOT CAUSING A RECALL, AND IT IS NOT BEING ACKNOWLEDGED BU CHEVY. BLOGS OF OWNERS DESCRIBE THE EXACT SAME EVENT WHICH HAS PITTED CHEVY OWNERS AGAINST THE COMPANY WHICH IS NOT ACKNOWLEDGING THE DEFECT. I WAS TOO SCARED TO GET IN THAT CAR AGAIN. PLEASE ADVISE ME IF A RECALL HAS FINALLY OCCURRED FOR THIS SCARY DEFECT.