2017 Chevrolet Malibu

THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION

GEAR SHIFTER GAVE OUT WHILE DRIVING. ALMOST GOT REAR ENDED. CAR SHIFTED ITSELF INTO NEUTRAL EVEN THOUGH I SHIFTED GEARS INTO PARK ONCE I GOT TO A SAFE PLACE COMPUTER SCREEN READ NEUTRAL. CAR WOULD NOT TURN OFF FROM ACCESSORY MODE AND SAID "SHIFT TO PARK" BUT IT WOULD NOT. THEN WHEN I TRIED TO SHIFT IT JUMPED HARD AND YOU COULD SEE THE ENGINE JUMP AS IF IT WASN'T MOUNTED PROPERLY. WAS ABLE TO GET TO A SAFE PLACE BUT HAD TO HAVE IT TOWED TO DEALER. DEALER CALLED TODAY TO SAY IT WAS GEAR SHIFTER. WENT BAD BUT THE BATTERY HAD DRAINED TOO AND THEY REFUSED TO REPLACE BATTERY. THE SHIFTER PROBLEM IS DANGEROUS . I ONLY HAD 11989 MILES ON IT AND IT IS 1 YEAR OLD.

BOUGHT VEHICLE BRAND NEW, NOW HAS 14,000 MILES. ON 2 SEPARATE OCCASIONS WHILE COASTING FROM HIGHWAY SPEEDS THE STEERING WHEEL WOULD JERK RAPIDLY BACK AND FORTH ON ITS OWN. IT IS A RAPID RIGHT LEFT RIGHT LEFT ONLY MOVING THE WHEEL ABOUT 2 INCHES FROM THE CENTER EACH WAY. IT HAS ON NUMEROUS OCCASION AT HIGHWAY SPEEDS FELT LIKE THE STEERING WENT REALLY LOOSE, ALMOST A NEUTRAL FEEL WITHOUT RESISTANCE AND VEHICLE BECOMES DIFFICULT TO CONTROL WHEN THIS HAPPENS. IN NEITHER SITUATION WILL IT DO IT TO THE POINT ANY SERVICE TECHNICIAN WILL EVER BE ABLE TO DUPLICATE IT. THE STEERING HAS WENT "LOOSE" ON ABOUT 12 TO 14 OCCASIONS. THE RAPID BACK AND FORTH JERKING HAS HAPPENED TWICE. THE RAPID JERKING HAS HAPPENED BOTH TIMES ON DIFFERENT ROAD SURFACES AT SPEEDS BELOW 45 MPH WHILE COATING, FOOT COMPLETELY OFF THE GAS PEDAL AND FOOT NOT TOUCHING THE BRAKE PEDAL.

AFTER HAVING PROBLEMS WITH LOSING POWER STEERING ON MY 2010 CHEVROLET MALIBU I DID THIS RESEARCH ON LINE. I AM INCLUDING SOME OF THE MOST SERIOUS COMPLAINTS AND LINK TO THE COMPLAINT INFORMATION FOR YOUR CONNIVANCE. I CONTACTED SHAHEEN CHEVROLET AND WAS ADVISED BY ROBIN THAT THERE WAS NOT A RECALL ON THE PROBLEM BUT THAT GM WOULD COVER THE COSTS. AFTER HAVING THE CAR TOWED TO SHAHEENS I RECEIVED A CALL INFORMING ME THAT IT WOULD COST OVER $1,300 FOR THE REPAIRS AND GM WOULD NOT COVER THE COSTS. I REQUESTED A CALL BACK FROM THE SERVICE MANAGER 2-5-18 9.30. HE RETURNED MY CALL A 2.30 PM AND RELAYED TO ME THAT GM WOULD NOT COVER THE COSTS OF REPAIRS. HE ALSO STATED THAT ROBIN SHOULD NOT HAVE TOLD ME THAT THEY WOULD. I CALLED THE CUSTOMER SERVICE AT GM 1.800. 222-1020 AND THEY REPLIED THAT GM WOULD NOT PAY FOR THE REPAIRS. THIS IS BIG SAFETY ISSUE PLEASE RESEARCH AND RESPONSE WITH YOUR FINDINGS. IF YOU CANNOT HELP ME WITH THIS PROBLEM PLEASE LET ME KNOW IF ANY STATE AGENCY COULD HELP ME RESOLVE THE PROBLEM. PLEASE RESPOND AS SOON AS POSSIBLE I NEED TO MAKE A DECISION ON WHAT TO DO FOR A CAR.

I DROVE THE DESCRIBED CAR AS A RENTAL FROM ENTERPRISE WHILE MY CAR IS BEING REPAIRED. WHILE DRIVING THE CAR ON A MOSTLY STRAIGHT PARKWAY AT 55 MPH, AND SUDDENLY THE STEERING WHEEL JERKED SHARPLY TO THE LEFT, ON ITS OWN, AND I LEFT THE ROADWAY AND HIT THE GRASS MEDIAN, GOT THE CAR BACK ON THE ROADWAY, SHAKEN, AND CONTINUED DRIVING VERY CONFUSED AS TO WHAT JUST HAPPENED. TURNS OUT THESE CARS HAVE A STEERING DEFECT THAT APPARENTLY IS NOT CAUSING A RECALL, AND IT IS NOT BEING ACKNOWLEDGED BU CHEVY. BLOGS OF OWNERS DESCRIBE THE EXACT SAME EVENT WHICH HAS PITTED CHEVY OWNERS AGAINST THE COMPANY WHICH IS NOT ACKNOWLEDGING THE DEFECT. I WAS TOO SCARED TO GET IN THAT CAR AGAIN. PLEASE ADVISE ME IF A RECALL HAS FINALLY OCCURRED FOR THIS SCARY DEFECT.