NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
87 reports8,500 miles · Oct 28, 2014
Visibility
THE DRIVER AND PASSENGER AIR VENTS IN THE DASH DO NOT STAY OPEN WHEN THE BLOWER IS RUNNING ON HIGH WITH THE SYSTEM SET TO RECIRCULATE. DRIVING UNDER NORMAL CONDITIONS WILL CAUSE THE CENTER VENTS TO CLOSE FROM ROAD VIBRATION, IN TURN CAUSING A DOMINO EFFECT AND THE AIR PRESSURE COMING OUT CAUSES THE OTHER VENTS TO CLOSE ONE BY ON…
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THE DRIVER AND PASSENGER AIR VENTS IN THE DASH DO NOT STAY OPEN WHEN THE BLOWER IS RUNNING ON HIGH WITH THE SYSTEM SET TO RECIRCULATE. DRIVING UNDER NORMAL CONDITIONS WILL CAUSE THE CENTER VENTS TO CLOSE FROM ROAD VIBRATION, IN TURN CAUSING A DOMINO EFFECT AND THE AIR PRESSURE COMING OUT CAUSES THE OTHER VENTS TO CLOSE ONE BY ONE. THE LEFT TO RIGHT ADJUSTMENT ON THE VENTS IS WORN OUT BEFORE 10K MILES ON MY VEHICLE. CHEAP... *TR
NHTSA ODI #10650592
5,000 miles · Oct 10, 2014
EngineService BrakesVehicle Speed Control
I PURCHASED MY 2013 MALIBU ECO IN NOVEMBER OF 2013. ON OR ABOUT MARCH 1, 2014 WE WERE TRAVELING AT APPROXIMATELY 70 MILES PER HOUR WHEN WERE CUT OFF BY A TRUCK. I HAD TO SLAM ON THE BRAKES WITH SOME FORCE TO AVOID A COLLISION AND UPON DOING SO THE MOTOR LOST ALL POWER AND BEGAN TO SHAKE WITH MY SPEED GOING FROM 70 DOWN TO 20 MPH…
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I PURCHASED MY 2013 MALIBU ECO IN NOVEMBER OF 2013. ON OR ABOUT MARCH 1, 2014 WE WERE TRAVELING AT APPROXIMATELY 70 MILES PER HOUR WHEN WERE CUT OFF BY A TRUCK. I HAD TO SLAM ON THE BRAKES WITH SOME FORCE TO AVOID A COLLISION AND UPON DOING SO THE MOTOR LOST ALL POWER AND BEGAN TO SHAKE WITH MY SPEED GOING FROM 70 DOWN TO 20 MPH. I COULD NOT REGAIN THE SPEED LIMIT AND HAD TO PULL OVER THINKING IT WAS BECAUSE I WAS DRIVING USING THE MANUAL OPTION. I WAS IN 6TH GEAR WITH CRUISE CONTROL ON. I WAS ABLE TO GET THE VEHICLE HOME AFTER A 90 MILE DRIVE AT ABOUT 45 MPH. I DID NOT REPORT THIS TO THE DEALER AS THE NEXT MORNING I STARTED THE VEHICLE AND IT SEEMED FINE. A MONTH LATER WE TOOK THE SAME TRIP AND THIS TIME THE SAME ISSUE OCCURRED ALTHOUGH IT WAS NOT PRECIPITATED BY A NEAR COLLISION. THE CAR SIMPLY LOST ALL POWER IN WHILE DRIVING CITY STREETS. THE CLUTCHES IN THE TRANSMISSION WERE GRINDING AS I TRIED TO GET THE CAR TO GAIN ENGINE POWER. AGAIN I FOOLISHLY DID NOT REPORT TO THE DEALER AS I WAS ABLE TO GET THE VEHICLE BACK TO SPEED AFTER ABOUT A HOUR OF DRIVING. IN JUNE THE SAME ISSUE APPEARED AND I FINALLY DID TAKE IT INTO THE DEALER AND THEY REPLACED THE BRAKE PEDAL POSITION SENSOR SHORTED CAUSING TRANSMISSION NOT TO DOWNSHIFT PROPERLY. THEY COULD NOT REPLICATE PROBLEM. IN LATE JULY THE SAME ISSUE REOCCURED AND THIS TIME THE DEALER PERFORMED A RECALL ON THE TURN SIGNAL LAMP OUTAGE. THEN IN EARLY SEPTEMBER THE ISSUE REOCCURED WHILE MY WIFE WAS DRIVING LOCALLY. THE CARS BRAKES WERE SO HOT THE WHEEL WEIGHTS AFFIXED TO THE FRONT TIRES WERE LAYING IN OUR DRIVEWAY HAVING MELTED OFF. THIS TIME THE DEALER REPLACED THE MASTER CYLINDER, FRONT ROTORS, BRAKE PADS AND WHEEL WEIGHTS. IN EARLY OCTOBER I WENT TO HAVE AN OIL CHANGE AND TIRE ROTATION AND WHEN THEY TOOK THE FRONT DRIVER WHEEL OFF THE FRONT BRAKE ROTOR RETAINING BOLT FELL OUT. *TR
NHTSA ODI #10643786
38,548 miles · Jul 27, 2014
Electrical SystemEnginePower Train
AROUND THE TIME I BOUGHT THE CAR, ON 11/30/12 AT 5812 MILES, UNKNOWN TO ME THE CAR HAD A CONCERN OF LOSS OF BATTERY CHARGE WHICH CALLED FOR AN INSPECTION OF THE GENERATOR CONTROL MODULE. SO A GEN CONTROL MODULE PERFORMANCE TEST PER RECALL WAS PERFORMED. IN MAY OF 2013, I STOPPED AT RED TRAFFIC LIGHT AND THE ENGINE WAS IDLING…
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AROUND THE TIME I BOUGHT THE CAR, ON 11/30/12 AT 5812 MILES, UNKNOWN TO ME THE CAR HAD A CONCERN OF LOSS OF BATTERY CHARGE WHICH CALLED FOR AN INSPECTION OF THE GENERATOR CONTROL MODULE. SO A GEN CONTROL MODULE PERFORMANCE TEST PER RECALL WAS PERFORMED. IN MAY OF 2013, I STOPPED AT RED TRAFFIC LIGHT AND THE ENGINE WAS IDLING, WHEN I PROCEEDED TO ACCELERATE BY PLACING MY FOOT ON THE GAS PEDAL AT THE GREEN LIGHT, THE VEHICLE SHUT OFF ON ME. THIS HAD NOTHING TO DO WITH THE AUTOMATIC SHUT-OFF THAT CONSERVES ENERGY. ON 6/24/13 AT 14006 MILES, I TRIED TO GET THEM TO DO A DIAGNOSTICS AND I DON'T THINK THEY DID A DIAGNOSTICS EVEN THOUGH I WAS STILL UNDER BUMPER-TO-BUMPER AND POWERTRAIN WARRANTY. THEY SUGGESTED A TEST DRIVE WITH A MECHANIC FOREMAN TO SEE IF THE ISSUE WOULD PRESENT ITSELF AGAIN. THE ISSUE DID NOT OCCUR AGAIN. IN JULY OF 2013, I THEN COMPLAINED THAT THE CAR HAD POOR ENGINE ACCELERATION ENTERING ONTO A HIGHWAY AND TOOK IT IN FOR SERVICE AT 14810 MILES. THEY DID A R&R ECM RECALIBRATE CONTROLLER PROGRAM. ON JULY 26, 2014, I DROVE EARLIER IN THE DAY FOR QUITE A FEW HOURS THROUGH THE CITY AND A LITTLE ON THE HIGHWAY. I ACCELERATED ONCE ON THE HIGHWAY AT WHICH THE ISSUE OF ACCELERATION PRESENTED ITSELF AGAIN. AT 38,548 MILES, THE FOLLOWING MESSAGES WAS SHOWN ON MY DASHBOARD: 1. BATTERY SERVICE NEEDED 2. POWER STEERING SERVICE NEEDED I THEN CALLED ONSTAR AND I ASKED THEM TO DO A DIAGNOSTICS AND THEY GAVE ME THE FOLLOWING MESSAGES: 3. ENGINE CONTROL MODULE CRUISE CONTROL SYSTEM NOT PERFORMING AS EXPECTED. (P155A) 4. POWERTRAIN SYSTEM HAS DETECTED MALFUNCTION RELATED TO CRUISE CONTROL SYSTEM. CRUISE CONTROL DISABLED. (C0800) 5. POWERTRAIN SYSTEM HAS DETECTED MALFUNCTION RELATED TO TRANSMISSION. THE CHECK ENGINE LIGHT WILL NOT ILLUMINATE. VEHICLE PERFORMANCE AND SHIFT BEHAVIOR MAY BE AFFECTED. TOP SHIFT FEATURE WILL BE DISABLED IF EQUIPPED. (P0826) *JS
NHTSA ODI #10616605
7,000 miles · Jun 19, 2014
Service Brakes
I PURCHASED THIS VEHICLE JANUARY 2014 AT 5,000 MILES. I BEGAN TO NOTICE TROUBLE WITH BRAKES AND ACCELERATION A COUPLE OF MONTHS AFTER. BRAKING WAS NOT SMOOTH OR CONSISTENT AT TIMES. AT TIMES I WASN'T ABLE TO ACCELERATE AND IT FELT LIKE I WAS DRIVING WITH PARKING BRAKE ON. LATER I NOTICED THAT I COULD CONTROL THIS BY LIFTING THE …
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I PURCHASED THIS VEHICLE JANUARY 2014 AT 5,000 MILES. I BEGAN TO NOTICE TROUBLE WITH BRAKES AND ACCELERATION A COUPLE OF MONTHS AFTER. BRAKING WAS NOT SMOOTH OR CONSISTENT AT TIMES. AT TIMES I WASN'T ABLE TO ACCELERATE AND IT FELT LIKE I WAS DRIVING WITH PARKING BRAKE ON. LATER I NOTICED THAT I COULD CONTROL THIS BY LIFTING THE BRAKE PEDAL WITH MY FOOT. THE BRAKE PEDAL WASN'T RELEASING ON ITS OWN. I TOOK THE CAR TO A CHEVROLET DEALERSHIP (SAME DEALER THAT FIXED ANOTHER RECALL ON THIS CAR FOR ELECTRICAL WIRING RECALL) TO HAVE THE BRAKES CHECKED OUT. THEY SAID THE BRAKE ASSEMBLY WAS FAULTY AND KEPT THE CAR FOR A FEW DAYS. SINCE THE PART HADN'T BEEN DELIVERED AND I NEEDED A VEHICLE ASAP, I PICKED UP MY CAR TO USE UNTIL THE PARTS CAME IN TO THE DEALER. WHEN I WAS LEAVING THE SERVICE CENTER, I WASN'T ABLE TO GO IN REVERSE. I MADE SURE THE EMERGENCY BRAKE WASN'T ON AND EVEN TRIED TO TURN IT ON AND OFF TO MAKE SURE IT WAS DEFINITELY OFF. THE TIRES WERE ALIGNED STRAIGHT AND TRY AS I MAY, THE CAR WOULD NOT GO IN REVERSE. I WENT IN TO THE SERVICE DEPARTMENT AND SPOKE WITH THE TECHNICIAN WHO CAME OUT AND TRIED REVERSING THE CAR WITHOUT SUCCESS AT FIRST. HE EVENTUALLY GOT THE CAR TO GO IN REVERSE AND DIDN'T SEEM CONCERNED OR THOUGHT THIS TO BE SIGNIFICANT. THE NEXT DAY, I WAS DRIVING ON THE SPEEDWAY AND SUDDENLY I COULD NOT ACCELERATE PAST 50 MPH REGARDLESS OF HOW MUCH I PRESSED ON THE ACCELERATOR. THE CAR STARTED TO SLOW DOWN ON ITS OWN AND I WAS TERRIFIED THAT OTHER VEHICLES WOULD HIT THE BACK OF MY CAR. I GOT OFF THE HIGHWAY ON THE NEXT EXIT AND MY VEHICLE STARTED TO SMOKE AND SCRAPING/GROANING SOUNDS WERE HEARD. I BARELY MADE IT TO A SHOPPING CENTER WHERE I HAD TO CALL A TOW TRUCK TO TAKE THE CAR BACK THE DEALER FOR SERVICE. TOMORROW IT WILL BE ONE WEEK SINCE I TOOK MY CAR IN AND I STILL DON'T KNOW WHEN THE PARTS WILL BE DELIVERED OR WHEN MY VEHICLE WILL BE FIXED. *TR
NHTSA ODI #10604619
352 miles · Jun 14, 2014
Air BagsElectrical SystemExterior Lighting
I PURCHASED THIS VEHICLE ON FEBRUARY 7, 2013. BEFORE DRIVING OFF OF THE DEALER LOT, WE ASKED WHY AN AIRBAG LIGHT WAS FLASHING. THE DEALERSHIP ASSURED US IT WAS FINE AND DID NOT LOOK INTO IT. THEY LET US DRIVE THE CAR HOME. AFTER ABOUT A WEEK OF THE LIGHT CONTINUING TO FLASH AND THE CAR NOT RECOGNIZING THAT MY HUSBAND WAS IN THE …
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I PURCHASED THIS VEHICLE ON FEBRUARY 7, 2013. BEFORE DRIVING OFF OF THE DEALER LOT, WE ASKED WHY AN AIRBAG LIGHT WAS FLASHING. THE DEALERSHIP ASSURED US IT WAS FINE AND DID NOT LOOK INTO IT. THEY LET US DRIVE THE CAR HOME. AFTER ABOUT A WEEK OF THE LIGHT CONTINUING TO FLASH AND THE CAR NOT RECOGNIZING THAT MY HUSBAND WAS IN THE PASSENGER SEAT AND TURNING THE PASSENGER AIRBAG ON, WE DECIDED TO TAKE IT INTO THE LOCAL DEALERSHIP TO GET IT CHECKED OUT. UPON TAKING IT THERE, WE LEARNED THAT THERE HAD BEEN AN ACTIVE RECALL ON MY CAR WITH THE AIRBAG POTENTIALLY BEING ABLE TO DEPLOY IF THE CAR BRAKED TOO HARD. SO WE FOUND OUT WE WERE SOLD THE CAR WITH AN ACTIVE RECALL AND IT WAS NOT FIXED BEFORE PURCHASE. AFTER THIS FIRST INCIDENT ON THE DAY I BOUGHT IT, THERE HAS BEEN NOTHING BUT PROBLEMS. THE GCM RECALLED, THE WIRING HARNESS RECALLED, BOTH WHICH COULD START A FIRE, I HAVE STEADILY LOST GAS MILEAGE AND NOW AVERAGE ONLY 26 MPG, IF I'M LUCKY, NOT THE 37-40 ADVERSTISED, THERE IS A BUZZING NOISE WHEN TRYING TO GO IN AND OUT OF ECO MODE, WHICH THE DEALERSHIP ASSURED US WAS "PROBABLY NORMAL", AND NOW THERE IS SOME KIND OF SMOKE COMING OUT OF THE VENTS AND MOISTURE ALL OVER THE DRIVER SIDE FLOOR MAT. WE HAVE ALSO RECENTLY FOUND OUT THAT THIS MODEL WAS DISCONTINUED AFTER ONLY ONE YEAR. IN SPITE OF THIS, CHEVY WILL NOT DO ANYTHING ABOUT IT, BUT OFFER TO HELP US TRADE IT IN, AND EVEN THEN THEY WOULD NOT GIVE US WHAT THE CAR IS "WORTH". IN MY OPINION, IF CHEVY KNOWS THEY DID SOMETHING WRONG, THEY NEED TO TAKE CARE OF THEIR CUSTOMERS WHO BOUGHT THE WORTHLESS CARS TO BEGIN WITH. I AM A COMPLETELY DISSATISFIED CUSTOMER, YET THEY DON'T SEEM TO CARE, SO THEY HAVE NOW LOST NOT JUST ME AND MY HUSBAND AS CUSTOMERS, BUT ALSO FAMILY AND FRIENDS THAT HAVE HEARD OF OUR TERRIBLE AND UNSAFE EXPERIENCE. *JS
NHTSA ODI #10598326
17,070 miles · Jun 10, 2014
Electrical SystemEnginePower Train
WE BOUGHT THIS VEHICLE USED WITH ONLY 5600 MILES AND HAS BEEN RUNNING FINE EXCEPT FOR SLIGHT SMELL IN REAR AREA. WE DROVE THE NIGHT BEFORE AND IT WAS OK, BUT THE NEXT MORNING THE BATTERY WAS ABSOLUTELY DEAD. NO LIGHTS, HORN, WIPERS, INTERIOR LIGHTS, GOT THE VEHICLE PUSHED OUT OF THE GARAGE BUT NO POWER BRAKES OR STEERING AND …
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WE BOUGHT THIS VEHICLE USED WITH ONLY 5600 MILES AND HAS BEEN RUNNING FINE EXCEPT FOR SLIGHT SMELL IN REAR AREA. WE DROVE THE NIGHT BEFORE AND IT WAS OK, BUT THE NEXT MORNING THE BATTERY WAS ABSOLUTELY DEAD. NO LIGHTS, HORN, WIPERS, INTERIOR LIGHTS, GOT THE VEHICLE PUSHED OUT OF THE GARAGE BUT NO POWER BRAKES OR STEERING AND TRANSMISSION WAS LOCKED-UP. CALLED GM FOR ROAD ASSISTANCE AND CAR WAS JUMP STARTED. I LOOKED TO SEE PROBLEMS WITH THIS MODEL AND FOUND COMPLAINTS OF THIS SAME PROBLEM AND ALSO GOING DEAD WHILE DRIVING. BLOGS SAID THEY BROUGHT VEHICLES INTO DEALER AND THEY FOUND NOTHING, WHICH IS THE SAME ANSWER I WAS GIVEN OTHER THEN MY WIFE MUST OF LEFT THE DOOR OPEN. I REFUSED TO PICKED THE CAR UP TO THIS DATE AS WILL NOT HAVE MY WIFE DRIVE THIS VEHICLE IN FEAR THAT IT WILL GO DEAD WHILE DRIVING OR WILL NOT START AND BE STRANDED AT NIGHT. BLOGS STATED THAT THE GENERATOR CONTROL MODULE WAS THE CAUSE AND SEVERAL HAD TO HAVE THE MODULE REPLACED AGAIN. MY VEHICLE WAS ON A RECALL LIST AND THE DEALER STATED THE MODULE WAS REPLACED ONCE A YEAR AGO ( BEFORE 5600 MILES). THE DEALER STATED THE GM EXPERT SPECIALIST CHECKED AND FOUND NO CODES AND WOULD NOT AUTHORIZE A REPLACEMENT MODULE. I BET IF IT WERE ANY SENIOR EXECUTIVE AT GM OR THEIR SPOUSE DRIVING THIS CAR THAT IT WOULD BE REPLACED! I DO BELIEVE THERE IS A HISTORY HERE AND GM DOES NOT WANT TO LIVE UP TO ANOTHER ENGINEERING ERROR. *TR
NHTSA ODI #10597416
15,000 miles · May 31, 2014
Electrical System
ON MAY 9, 2014, MY CAR FAILED TO START AND THE CHECK ENGINE LIGHT CAME ON. I CALLED GM EMERGENCY VEHICLE ASSISTANCE TO JUMP START MY CAR AND DROVE TO THE DON MEALEY CHEVROLET IN CLERMONT FLORIDA, WHERE MY CAR HAS BEEN FOR 22 DAYS. DURING THIS TIME I HAVE QUESTIONED WHY A PART FOR RELATIVELY NEW CAR IS NOT AVAILABLE. I WAS NOT…
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ON MAY 9, 2014, MY CAR FAILED TO START AND THE CHECK ENGINE LIGHT CAME ON. I CALLED GM EMERGENCY VEHICLE ASSISTANCE TO JUMP START MY CAR AND DROVE TO THE DON MEALEY CHEVROLET IN CLERMONT FLORIDA, WHERE MY CAR HAS BEEN FOR 22 DAYS. DURING THIS TIME I HAVE QUESTIONED WHY A PART FOR RELATIVELY NEW CAR IS NOT AVAILABLE. I WAS NOT GIVEN A VALID REASON BY THE DEALERSHIP. I WENT ON LINE AND DISCOVERED THERE MAY HAVE BEEN A RECALL FOR MY CAR LAST YEAR. I WAS NEVER ADVISED ABOUT THIS RECALL EVEN THOUGH THE BAD PART (GENERATOR CONTROL MODULE) CAN CAUSE A FIRE IN THE TRUNK OR ENGINE STALLING. I AM VERY FRUSTRATED AND MORE IMPORTANT HAVE NO FAITH IN MY 2013 MALIBU ECO OR IN GENERAL MOTOR OR MY DEALERSHIP. PLEASE ADVISE MY RIGHTS.
NHTSA ODI #10596120
1,874 miles · May 23, 2014
Engine
GM REPLACED MY GENERATOR CONTROL MODULE ON JUNE 13 BECAUSE OF A RECALL. THE PROPER TESTS WERE NOT PERFORMED DUE TO THEM HAVING IT IN SHOP FOR 45 MINUTES (SEE RECALL DOCUMENTS). GCM WAS REPLACED AND I WAS SENT HOME WITH IT ON JUNE 13. ON JUNE 14, I STARTED THE CAR AND AN ERROR CODE APPEARED ON DIC FOR BATTERY. CONTACTED THE DEALE…
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GM REPLACED MY GENERATOR CONTROL MODULE ON JUNE 13 BECAUSE OF A RECALL. THE PROPER TESTS WERE NOT PERFORMED DUE TO THEM HAVING IT IN SHOP FOR 45 MINUTES (SEE RECALL DOCUMENTS). GCM WAS REPLACED AND I WAS SENT HOME WITH IT ON JUNE 13. ON JUNE 14, I STARTED THE CAR AND AN ERROR CODE APPEARED ON DIC FOR BATTERY. CONTACTED THE DEALERSHIP AND THEY ADVISED ME TO DRIVE THE VEHICLE TO DEALERSHIP (OVER 1 HOURS AWAY FROM MY HOUSE). EVERY SO OFTEN MY DIC WOULD SHOW A NEW ERROR CODE, I CONTACTED DEALERSHIP EACH TIME, I WAS ADVISED TO CONTINUE TO TRAVEL. I MADE IT 40 MINUTES INTO MY TRAVEL AND I HEARD A LOUD CLUNK. A FEW SECONDS LATER ALL THE ERROR CODES STARTED APPEARING ON DIC. THE POWER STEERING SHUT OFF ALL WHILE I WAS GOING 75 MILES ON THE INTERSTATE. I MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD. MY CAR STARTED GOING CRAZY (WINDOWS ROLLED UP AND DOWN, WINDSHIELD WIPERS STARTED WORKING, AND RADIO SHUT ON AND OFF) ALL ON ITS OWN. MY ENTIRE CABIN FILLED UP WITH BLACK SMOKE AND THERE WAS A STRONG ODOR OF BURNING PLASTIC. THE CAR DIED WITHIN A FEW SECONDS OF GETTING THE CAR TO SHOULDER. I CONTACTED DEALERSHIP AGAIN AND ADVISED THEM WHAT WAS HAPPENING. THEY STATED THEY WERE CALLING A TOW TRUNK AND HUNG UP ON ME. TOW TRUCK COMPANY CONTACTED ME TO INQUIRE LOCATION THE TOW TRUCK DRIVER HAD AN EXTREMELY DIFFICULT TIME GETTING THE CAR ONTO THE TOW TRUCK. MY CAR WOULD NOT BUDGE AND HE WAS WORRIED ABOUT THE STRONG ODOR/SMOKE. HE LITERALLY HAD TO DRAG MY CAR ONTO THE TRUCK. I WAS TAKEN TO THE DEALERSHIP AND PROVIDED A RENTAL CAR. I PICKED MY CAR UP ON JUNE 17, ALL THAT WAS REPLACED WAS GENERATOR CONTROL MODULE AGAIN. THIS CAR HAS BEEN IN AND OUT OF THE DEALERSHIP FOR RECALL WORK AT LEAST 9 MORE TIMES IN THE LAST YEAR. DEALERSHIP KEEPS CARS FOR DAYS - RETURNS TO ME AND SAYS "NO CODES ARE BEING THROWN ON MACHINE. CAR IS WORKING PROPERLY". *TR
NHTSA ODI #10593693
45,000 miles · Mar 17, 2014
Air BagsCrash
I HIT A DEER GOING 55 MPH AND THE AIR BAG DID NOT DEPLOY. I GOT A STATEMENT ON THE SCREEN RIGHT WHEN IT HAPPENED SAYING AIRBAG SERVICE. I WOULD THINK HITTING SOMETHING GOING THAT FIRST WOULD DEPLOY AN AIRBAG. *TR
NHTSA ODI #10572906
9,000 miles · Mar 8, 2014
Steering
PURCHASED 2013 CHEVY MALIBU ECO IN AUGUST 2013, AND RECENTLY STARTED NOTICING THAT STEERING WHEEL BECOMES VERY STIFF AND FEELS LIKE IT LOCKS WHEN DRIVING OVER 60 MPH AND IN A 12 O'CLOCK STEERING POSITION. I HAVE TO JERK IT WHEN MAKING SLIGHT TURNS OR CHANGING LANES, AND HAS ALMOST CAUSED ME TO HAVE AN ACCIDENT. I TOOK IT TO FR…
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PURCHASED 2013 CHEVY MALIBU ECO IN AUGUST 2013, AND RECENTLY STARTED NOTICING THAT STEERING WHEEL BECOMES VERY STIFF AND FEELS LIKE IT LOCKS WHEN DRIVING OVER 60 MPH AND IN A 12 O'CLOCK STEERING POSITION. I HAVE TO JERK IT WHEN MAKING SLIGHT TURNS OR CHANGING LANES, AND HAS ALMOST CAUSED ME TO HAVE AN ACCIDENT. I TOOK IT TO FREEWAY CHEVROLET IN CHANDLER, AZ. THE CAR WAS LEFT THERE FOR FOUR DAYS, AND DEALER SAID THEY COULD NOT FIND ANY ISSUES. I WAS TOLD THAT THE STEERING POWER IS ELECTRICAL AND THEIR COMPUTER READS THAT THERE ARE NO ISSUES WITH IT. WELL, I AM STILL ENCOUNTERING SAME ISSUE AND FEAR I MAY HAVE A FATAL ACCIDENT. NOW THAT I SEE I AM NOT THE ONLY ONE EXPERIENCING THIS ISSUE, THERE MAY BE A LAWSUIT COMING AGAINST CHEVY. *TR
NHTSA ODI #10567990
NHTSA investigations
2AQ14001 · Sands Chevrolet/hybrid System Fire/stall
Opened May 2, 2014 · Closed May 22, 2016
Status: closed (inferred from source dates) · Electrical System
NHTSA opened AQ14-001 to determine whether Sands Chevrolet of Surprise, Arizona complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell and deliver a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ?? 30112(a), 30120(i)).NHTSA issued an information request (IR) letter to Sands Chevrolet on May 5, 2014.Sands Chevrolet responded to this request on May 22, 2014.To ensure NHTSA?s information request encompassed all possible reference codes for General Motors recall 13V-173, NHTSA issued another IR letter to Sands Chevrolet on June 8, 2015.Again, a response letter was received on June 9, 2015.NHTSA?s investigation indicated that Sands Chevrolet did sell and deliver recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Sands Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated March 24, 2016, Sands Chevrolet represented that it improved its processes to verify that it checks every vehicle for recalls prior to delivery to the purchaser and that it has not sold and delivered any unremedied new motor vehicles since June 9, 2015.Sands Chevrolet also represented that it now also checks for open recalls on every customer vehicle brought in for service, and that it checks for open recalls on every used trade-in vehicle, regardless of make or model, and takes steps to have all used trade-in vehicles repaired prior to retail sale. Sands Chevrolet admitted to violating the law and must pay civil penalties in the amount of $40,000.This Audit Query is closed.
RQ13003 · Generator Control Module Fires
Opened Jul 5, 2013 · Closed Jul 22, 2014
Status: closed (inferred from source dates) · Electrical System:propulsion System:traction Battery
On July 5, 2013 the Office of Defects Investigation (ODI) opened Recall Query RQ13-003 to investigate whether the service procedures utilized in recall bulletins 13136 and 13142 for safety recall 13V-173 were sufficient to identify the safety defect in the subject vehicles.These safety recalls were issue on May 3, 2013 to address the improper function of the Generator Control Module (GCM) in certain model year (MY) 2012-13 Buick LaCrosse and Regal and MY 2013 Chevrolet Malibu Eco equipped with eAssist.This condition may result in a loss of battery charge, engine stall and/or inability for the vehicle to start.In severe cases it may also lead to odor, smoke and possibly a fire in the trunk.During discussions with General Motors (GM), ODI was informed that the subject vehicles could be separated into 4 distinct build populations, or groups. Group A contained vehicles built from the start of production through 3/19/2012.Group B involved vehicles built from 3/20/2012 to 8/20/2012, group C from 8/21/2012 to 12/31/12, and group D from 1/1/2013 onwards.Bulletin 13136 instructed dealers to inspect and, if necessary, replace the GCM for vehicles in groups A or C.Bulletin 13142 instructed dealers to replace the GCM of any vehicle in group B.Group D vehicles were not recalled.All eAssist vehicles have a Powerpack which contains a BAS (belt alternator-starter) Power Inverter Module (BPIM)/Accessory Power Module (APM) and a 115-V Lithium-Ion battery.The Powerpack is known by GM's Part Description System as the GCM and Battery Module. The BPIM/APM contains 3 multi-layered printed circuit boards (PCBs) comprised of conductive layers separated by isolating layers.Vehicles built within the time periods of groups A and B had PCBs using single isolation layers.Vehicles build in group C had dual isolation layers on 1 of the 3 PCBs, and group D had all 3 PCBs built with dual insulation.Adding dual insulation to a PCB makes it more robust to material and manufacturing variations, and ultimately less susceptible to an electrical short circuit and subsequent failure.Through initial analysis of the GCM failures, GM identified that vehicles within group B contained PCBs that were contaminated during production due to increased production volumes that resulted in inadequate quality control.GM also noted that GCM failures occurred early in the life of the vehicle (typically <1000 miles).Therefore a service procedure was developed to replicate early life failures by subjecting the GCM to high current loads which would cause the identified failure mechanism (copper migration) to occur quickly and reveal any underlying PCB defect.Although groups A and C were built with PCBs containing single layer PCBs, they were built using better quality control, and as the data supports, experienced significantly lower failures.GM advised that for these reasons the two different service procedures were used in the Recall 13V-173 population.In response to ODI's Information Request (IR) GM submitted 234 unique reports related to the alleged problem. It was noted that 197 (84%) of the received reports fell into the group B population.The 2 fire incidents noted were events in which flames were evident and/or damage was experienced outside of the GCM. Both of these incidents involved group B vehicles. One hundred four warranty claims were also submitted in response to the IR, with 96 claims (92%) from group B.It was also noted that none of the claims from groups A or C occurred after the service procedure was conducted, and that the majority of the A or C incidents occurred during the service procedure.Given the data, ODI believes the ser