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2020 Chevrolet Impala

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 3 of 15 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Steering. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

3 crash reports0 fire reports1 injury reports

Power Train complaints

2 reports
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Mileage unknown · Jul 20, 2025
Power TrainUnknown Or Other

I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didn’t Make Sense To Me So I Ask For A Supervisor I Was Then Inform That They C…

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I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didn’t Make Sense To Me So I Ask For A Supervisor I Was Then Inform That They Could Tell If They Switch My Tires Later On I Was Told It Was A Tire Came Took My Car To Firestone This Sat 07/19/2025 I Was Told I Didn’t Need Tires It Is In Fact Both Of My Hub Bearing So I Paid 100.00 Diagnostic Fee To Castle And Risking My Life Driving My Car When They Knew In Fact That It Was My Hub Bearings My Car Is Under Warranty If It Wasn’t They Would Have Fixed It And Charge Me I Am Taking My Car Back Monday I Have Made Several Complaints On This Dealer And Nothing Is Happening This Is Unfair For Consumer To Take Advantage Of Customers

NHTSA ODI #11674888

Mileage unknown · Mar 31, 2025
Electrical SystemPower TrainSteering

I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor.…

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I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor. When I returned home, I had the same issue occur AGAIN. I retook it and they wanted another 200 dollars. I complained to the seller of this vehicle, and he agreed to waive these 200 dollars. When it was rechecked, it was found out that it actually had to replace the wheel barring's on the front. It was around a 2,000$ job I have the receipts, and I actually didn't pay for anything at the time due to warranty. I also have been up to date with transmission oil, engine oil, fuel injectors, etc to keep the car running smooth. As of 01/2025 I started having issues with the transmission, the gears were very jumpy and very unsafe to drive. I called the dealership and i was told the warranty had a expire a month before. I had to call the bank to find out this telephone number since the dealership never responded back. the number I was looking for was the warranty which my contract that was given from the dealership coincidence didnt have it. I had to reach to the bank and ask for a new contract. I called them and was denied due to the time that has past and was out of luck. I took it to a mechanic for a transmission rebuilt and cost me 3,000 which im still paying off right now. It was repair around [XXX]. Now I have an issue with the power steering. I also have a check engine light now. I am in the process of taking it to the transmission job to look at it but most likely wont get fix. I now have to invest around another 1,500+ for these new jobs. I dont have that much now and its costing me a lot of headaches pain money and time and many more things. GM wont do anything about it and I still have to pay550 a month for this vehicle. IDK.HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

NHTSA ODI #11651689

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.