2016 Chevrolet Impala

I was driving and entering [XXX] at [XXX] when my power steering went completely out! I was unable to steer my vehicle at all and was on a windy road with my children in the vehicle! I pulled to the side of the road! Shut my car off waited a couple minutes and turned it back on and the problem went away! This has happened twice now. My power steering is due to it being electrical and not a fluid issue. This is extremely dangerous as you are unable to steer the vehicle at all when this happens! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving down the road at night and attempted a right hand turn when my power steering quit. The warning light on the dash came on. I almost got rear ended by cars coming from behind. I called the previous owner to see if they had ever had this happen. They stated it had happened once. They said they turned off the ignition and waited about 1/2 hour then cranked the car and the problem was solved. That’s what I did and it worked. Since this is an intermittent problem the service tech could not help.

I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles

After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.

While driving home from work on the highway, the power steering failed and the steering wheel became very physical to actuate. The DIC indicated the warning for power steering off. The failure occurred simultaneously with the warning indication with no prior warning. While driving at high speed, this failure could have caused a serious accident. The failure happened on the street as well. Both times while reaching destination the car was shut off and when restarted, the steering worked once again.

The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.

WHILE DRIVING VEHICLE AT A LOW SPEED SOON AFTER STARTING, A SERVICE WARNING " SERVICE POWERSTEERING DRIVE WITH CARE" APPEARED ON THR DIC. VEHICLE BECAME EXTREMELY HARD TO STEER BUT I WAS ABLE TO MANEUVER IT TO A SAFE LOCATION PUTTING A LOT OF PHYSICAL PRESSURE ON THR STEERING WHEEL. SWITCHED CAR ON AND OFF SEVERAL TIMES AND WARNING STILL APPEARED. AFTER REMOVING KEY FROM IGNITION AND SPENDING APPROXIMATELY 20 MINUTES ATTEMPTING TO TROUBLESHOOT, RESTARTED VEHICLE AND WARNING REMOVED AND WAS ABLE TO STEER AGAIN. WOULD'VE BEEN A VERY NASTY SITUATION FOR A NOVICE DRIVER OR ON A BUSIER AND CURVIER ROADWAY.