Electronic Stability Control (esc). Review the 132 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 125 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 95 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

22 crash reports5 fire reports19 injury reports

Seats complaints

77 reports

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102,000 miles · Feb 12, 2018

Air BagsSeatsCrashInjury

"TAKATA RECALL" VEHICLE INVOLVED IN A REAR END COLLISION, WAS PUSHED INTO ONCOMING TRAFFIC AND HIT HEAD ON. AIR BAG NEVER DEPLOYED ADDITIONALLY THE BACK OF DRIVERS SEAT COLLAPSED INTO THE REAR SEAT

NHTSA ODI #11072442

114,665 miles · Oct 5, 2017

Air BagsSeats

WELL I HAVE NOT TO MANY COMPLAINTS AS I DO MY OWN MAINTENANCE BUT SINCE I PURCHASED THE CAR USED AT 32000 MILES AT 83000 DRIVER SEAT HEATER UNION AND NOW AT 114764 MILES SERVICE AIR BAGS LIGHT IS ON DISPLAY AND LIGHT IS ILLUMINATED AT ALL TIMES. IT STARTED WHEN CAR WAS TURNED ON SEPT 30 2017 IN THE MORNING.

NHTSA ODI #11031974

Mileage unknown · Jul 10, 2014

Seats

I WANT TO ADD MY COMPLAINT TO THE LIST THAT INCLUDES MANY OTHERS REGARDING THE THREE HEAD RESTS BUILT INTO THE REAR SEAT. THEY SIGNIFICANTLY LIMIT THE DRIVER'S FIELD OF VISION, AND THUS CAN AFFECT THE DRIVER'S ABILITY TO SAFELY OPERATE THE VEHICLE. SOMETHING SHOULD BE DONE BEFORE SOMEONE IS SERIOUSLY INJURED. *TR

NHTSA ODI #10609531

10,000 miles · Jun 20, 2014

Seats

CANNOT SEE OUT OF REAR WINDOW DUE TO OBSTRUCTIONS FROM REAR SEAT HEADRESTS

NHTSA ODI #10605261

Mileage unknown · Mar 5, 2014

Seats

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THE THREE REAR SEAT HEADREST ARE WAY TOO LARGE AND HIGH AND BLOCK THE DRIVERS VIEW OUT OF THE REAR WINDOW. EACH ONE OF THE THREE HEADREST BLOCK PART OF THE VIEW OUT OF THE REAR WINDOW. THIS IS A VERY DANGEROUS SITUATION THAT DRIVERS OF THIS CAR ARE BEING FORCED TO DEAL WITH. THERE SHOULD BE ABSOLUTELY NOTHING INTERFERING WITH THE VIEW OUT OF THE REAR WINDOW FROM THE DRIVERS SEAT. THE REAR SEAT HEADREST ARE OBVIOUSLY OBSTRUCTING THE DRIVERS VIEW OUT OF THE REAR WINDOW. THIS IS AN OBVIOUS SAFETY HAZARD. IT IS JUST A MATTER OF TIME BEFORE SOMEONE BACKS INTO SOMETHING OR SOMEONE OR CHANGES LANES CAUSING A CRASH ON A HIGHWAY DESTROYING PROPERTY, INJURING OR KILLING SOMEONE. THEN THERE WILL BE A HUGE CIVIL SUIT AND YOU CAN BET THE DRIVER OF THE CAR WILL PREVAIL ESPECIALLY AFTER THIS SAFETY HAZARD HAS BEEN REPORTED TO GM, NHTSA, THE BBB AND OTHERS AND NOTHING WAS DONE TO MANDATE A RECALL TO HAVE THESE HEADREST REMOVED.

NHTSA ODI #10568393

38,320 miles · Mar 4, 2014

Seats

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I PURCHASED A 2011 CHEVROLET 2011 IMPALA LT CAR RECENTLY. I FIND THAT THE HEIGHTS OF THE THREE BACK-SEAT HEAD RESTS ARE EXTREMELY HAZARDOUS FOR A DRIVER OF THIS CAR. EACH HEAD REST IS FIVE INCHES TOO HIGH TO SEE OUT THE BACK WINDOW. I HAD NOT HEARD BEFORE HAND THAT THE 2011 IMPALA WAS WELL KNOWN FOR THIS PROBLEM UNTIL AFTER I HAD PURCHASED THE CAR. RECENTLY, BECAUSE OF MY LIMITED VISIBILITY PAST THE LEFT BACK-SEAT WINDOW HEAD RESTS, IN BACKING MY CAR, I BUMPED A PARKED CAR. MY LEFT REAR FENDER STRUCK THE LICENSE PLATE HOLDER OF THAT CAR. THE COST OF THIS FENDER REPAIR WAS $983.00. I FEAR THAT MY DRIVING THIS CAR WITHOUT CHANGES MADE IN THE CONSTRUCTION OF THESE HEAD RESTS IS LEADING TO ANOTHER MORE SERIOUS ACCIDENT WAITING. TO HAPPEN. I WILL APPRECIATE YOUR ATTENTION INTO THIS MATTER. THANK YOU.

NHTSA ODI #10567362

Mileage unknown · Sep 17, 2013

Seats

2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE HEAD REST ISSUES. *SMD THE CONSUMER WOULD LIKE THE HEAD REST REMOVED. SHE STATED THEY WERE TOO LARGE, WHICH BLOCKED HER VIEW.

NHTSA ODI #10543722

32,000 miles · Aug 17, 2013

Seats

ON TWO OCCASIONS WHILE BACKING I HAVE NOT BEEN ABLE TO SEE BEHIND ME IN THE REAR VIEW MIRROR BE CAUSE THE VIEW IS OBSTRUCTED BY THE 3 REAR SEAT HEADRESTS. I HAVE ALMOST HIT TWO PEOPLE WHO'S HEADS WERE BLOCKED BY THE REAR SEAT HEAD RESTS. I WISH THE HEAD RESTS COULD BE REMOVED BUT THE ARE MOLDED AS PART OF THE REAR SEAT. STUP…

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NHTSA ODI #10535906

42,000 miles · Jul 31, 2013

Seats

THE BACK SEATS ON THIS VEHICLE ARE A SAFETY HAZARD. I HAVE ALMOST HAD NUMEROUS ACCIDENTS DUE TO NOT BEING ABLE TO SEE OVER THE SEATS. *TR

NHTSA ODI #10532829

43,256 miles · Jun 26, 2013

Seats

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WHILE DRIVING MY 2011 IMPALA IN REVERSE, REAR HEAD RESTRAINTS BLOCK HALF OF MY VIEW, SO EXTRA CAUTION HAS TO BE USED. THIS IS NOT A PROBLEM ON OTHER VEHICLES I HAVE OWNED. ALSO THE FRONT HEAD RESTRAINTS ARE POSITIONED TOO FAR FORWARD AND PUTS MY NECK IN AN UNCOMFORTABLE POSITION. ON LONG TRIPS MY NECK ACHES VERY BAD. RAISING THE HEAD RESTRAINTS DOES NOT HELP THIS PROBLEM. IF CHEVROLET HAS NO FIX FOR THESE TWO PROBLEMS I WILL BE FORCED TO MAKE THEM MYSELF OR GET RID OF THIS CAR. *TR

NHTSA ODI #10521970

Official recalls

14V355000 · Electrical System:ignition

Jun 23, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

12V377000 · Suspension:front:control Arm:lower Arm

Aug 3, 2012

General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

Consequence & remedy

Consequence: A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

No exact-year investigations in this snapshot.