2010 Chevrolet Hhr

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING OUT OF THE DRIVEWAY, AN ABNORMAL NOISE EMITTED FROM THE STEERING WHEEL. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE THAT ALSO OCCURRED WHEN MAKING A TURN. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE STEERING MOTOR NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

IN THE AFTERNOON ON THURSDAY 7/9/15, I HEARD A DING IN THE VEHICLE (WARNING SOUND) AND THE WORDS "POWER STEERING" APPEARED ON THE DASH PANEL UNDER THE SPEEDOMETER. ALL LOSS OF STEERING ASSIST WAS LOST AND MANUAL STEERING WAS THE ONLY WAY TO STEER THE VEHICLE. AFTER TURNING THE VEHICLE OFF/ON, THE POWER STEERING WORKED AGAIN AND THEN AFTER A FEW MINUTES THE SAME ISSUE OCCURED. I PARKED THE VEHICLE AND DID NOT DRIVE IT UNTIL THE NEXT DAY. I SEARCHED FOR RECALLS AS WELL AS CONTACTED THE LOCAL CHEVROLET DEALER TO DISCUSS THE ISSUE AND IF THERE WERE ANY RECALLS. I WAS TOLD THERE IS A RECALL FOR POWER STEERING ON SOME 2010 CHEV HHR MODELS BUT MY VIN HAS NOT BEEN IDENTIFIED. THE NEXT DAY I AVOIDED DRIVING THE VEHICLE WHEN POSSIBLE DUE TO SAFETY CONCERNS AND THE INABILITY TO SCHEDULE AN APPOINTMENT WITH THE DEALERSHIP FOR DIAGNOSIS. I DID DRIVE THE VEHICLE ONCE AND THE SAME THING DESCRIBED ABOVE HAPPENED THREE TIMES BEFORE I COULD GET BACK HOME. AT THIS POINT I DID NOT WANT TO DRIVE THE VEHICLE AT ALL UNTIL THE PROBLEM HAD BEEN FIXED. I SCHEDULED AN APPOINTMENT WITH THE LOCAL CHEV DEALER AFTER A CANCELLATION OCCURRED AND THE POWER STEERING MOTOR WAS REPLACED ON 7/11/15. I HAVE CONTACTED GM ABOUT THIS AND HAVE BEEN ADVISED THE VEHICLE WAS NOT UNDER RECALL. WHILE I UNDERSTAND THE VEHICLE WAS NOT UNDER AN OFFICIAL RECALL, THE SAME EXACT PROBLEM HAPPENED IN THE SAME EXACT WAY DESCRIBED ON THE GM WEBSITE AND A RESULT OF THAT POWER STEERING RECALL IS TO REPLACE THE POWER STEERING MOTOR. I HAVE REQUESTED REIMBURSEMENT BUT HAVE NOT RECEIVED ANY INFORMATION ABOUT THIS AT THIS TIME. ONE REPRESENTATIVE ADVISED IT WAS HIGHLY UNLIKELY. I WOULD LIKE TO FIND OUT WHY THE VEHICLE WAS NOT IDENTIFIED UNDER ANY RECALL AND WHEN A VEHICLE IS NOT UNDER RECALL BUT HAS AN ISSUE THAT HAS BEEN RECALLED IF THEY'RE ANY STEPS THAT CAN BE TAKEN TO RESOLVE THE ISSUE. THIS WAS A CLEAR HAZARD.

THE FIRST TIME THIS OCCURRED, WE WERE DRIVING DOWN THE HIGHWAY AND COULD BARELY PULL OVER. WE RESTARTED THE CAR AND IT DID NOT OCCUR AGAIN FOR 6 DAYS BUT NOW, EVEN TURNING OFF THE CAR AND RESTARTING ONLY HELPS FOR A FEW MINUTES. THE CAR IS VERY HARD TO STEER THIS WAY. WE ARE TOLD THAT OUR HHR IS NOT ONE OF THE ONES INCLUDED IN THE RECALL, YET THE PROBLEM IS THE SAME AS THOSE RECALLED. IT SEEMS THAT THE RECALL SHOULD BE EXPANDED.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE. THE CONTACT SHUT OFF THE VEHICLE AND RESTARTED THE ENGINE; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS STEERING FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

EXPERIENCED LOSS OF POWER STEERING ASSIST AND A MESSAGE DISPLAYED ON THE DRIVER INFORMATION CENTER WITH A CHIME SOUNDS. VEHICLE REVERTED TO MANUAL STEERING, BUT GREATER DRIVER EFFORT WAS REQUIRED AS I HAD TO TURN SO I WOULD NOT HIT OTHER VEHICLES. SAME ISSUE AS IN RECALL BULLETIN # BULLETIN 14115. AFTER FINDING OUT ON GOOGLE THAT CARS LIKE MINE HAD BEEN RECALLED I CALLED MY CHEVY DEALER AND THEY SAID THAT MY CAR DID NOT QUALIFY FOR FREE REPAIR, EVEN THOUGH OF CORRECT MAKE AND YEAR. THEY DID NOT SEEM TO CARE AT ALL THAT I WAS STRANDED AND WOULD NOT GIVE ME AN APPOINTMENT UNTIL 3 DAYS LATER, BUT TOLD ME TO CALL GM AS THEY DID NOT SEEM TO WANT TO DEAL WITH ME. I CALLED GM AND THEY SAID THE SAME THAT THE CAR HAD NOT BEEN RECALLED FOR SOME REASON, AND DID NOT SEEM TO CARE EITHER. I TOOK MY CAR TO A REGULAR GARAGE, DRIVING IT IN THE MIDDLE OF THE NIGHT SO THERE WOULD BE LESS TRAFFIC AND LESS RISK OF A CRASH AND THEY COULD NOT REPAIR IT AS THEY NEEDED THE GM SOFTWARE IN ORDER FOR THEM TO DO THAT, BUT THEY DID TELL ME THAT IT WAS THE SAME ISSUE AS THE ONES THAT WERE BEING RECALLED. NOW I WILL HAVE TO MISS MORE WORK AND TRY TO BEG TO GET AN APPOINTMENT AND SPEND A FORTUNE ON HAVING SOMETHING FIXED THAT SHOULD HAVE BEEN TAKEN CARE OF AS PART OF THE RECALL. I AM A SINGLE MOTHER DURING THE WEEK, AND HAVE NO OTHER CHOICE, I AM AFRAID. I HAVE ALWAYS DRIVEN CHEVROLET VEHICLES BUT THAT IS IT FOR ME, I WILL NEVER BUY A GM AGAIN. I AM VERY DISAPPOINTED BY THEIR DISHONESTY, AND POOR QUALITY OF THEIR VEHICLES.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE CONTACT DROVE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 8/21/15*CN THE CONSUMER STATED UPON GRABBING THE HANDLE TO EXIT VEHICLE IT SNAPPED OFF. THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. UPDATED 12/1/2015*JS

DRIVING ON FREEWAY POWER STEERING WENT OUT, DASH INDICATED POWER STEERING. EXTREEMLY DIFFICULT TO STEER VEHICLE EVEN AT HWY SPEED. PULLED OVER, SHUT OFF ENGINE, RESTARTED VEHICLE, POWER STEERING NOW WORKING AGAIN. FINISHED DRIVING TO WORK, ON THE WAY HOME, IT WENT OUT AGAIN. PULLED OVER , SHUT OFF ENGINE, RESTARTED, POWER STEERING WORKING AGAIN, FINISHED DRIVING HOME. CHECKED WITH CHEVY DEALER, THEY INFORMED ME THAT MY VIN IS NOT INCLUDED IN THE RECALL.