2020 Chevrolet Express

The contact owns a 2020 Chevrolet Express. The contact stated that while driving 60 MPH on the highway, the vehicle lost motive power and shuddered abnormally, causing the vehicle to decelerate to 40 MPH. The vehicle was pulled over and restarted; however, the failure persisted. The failure recurred while driving at 40 MPH on several occasions. An independent mechanic was unable to determine the cause of the failure. The vehicle was towed to a dealer, and the contact was informed that the VIN was not associated with NHTSA Campaign Number: 24V839000 (POWER TRAIN); and refused to provide a diagnosis without a visible fractured part. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 98,753.

The contact owns a 2020 Chevrolet Express. The contact stated that while driving at 60 MPH, the vehicle experienced a sudden loss of power and was shuddering while driving on the highway. The vehicle was pulled over to the side of the road and restarted; however, the failure reoccurred shortly afterwards while driving at 15 MPH. The contact stated that the failure had occurred on several occasions. The vehicle was taken to an independent mechanic, but it was not diagnosed. The vehicle was then driven to a dealer, where the contact referenced NHTSA Campaign Number: 24V839000 (POWER TRAIN); and associated the issue with the recall; however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.