NHTSA owner reports · September 18, 2026 snapshot.
Vehicle Speed Control complaints
9 reportsClear category filterMileage unknown · Jun 15, 2023
EngineVehicle Speed Control
It doesn't make sense how much oil this thing burns. We just had the oil changed last month and prior to that we've replaced the solenoids. Why in heavens did this vehicle stall out yesterday when my husband was driving on the highway saying engine power reduced. This vehicle is costing a fortune. There is truly something wrong …
Read full complaint
It doesn't make sense how much oil this thing burns. We just had the oil changed last month and prior to that we've replaced the solenoids. Why in heavens did this vehicle stall out yesterday when my husband was driving on the highway saying engine power reduced. This vehicle is costing a fortune. There is truly something wrong with these engines! This could have cause a major crash. Thank goodness no one got hurt.
NHTSA ODI #11527166
Mileage unknown · Jan 5, 2023
Fuel/propulsion SystemSteeringVehicle Speed Control
My vehicle went into "limp mode" in a dangerous intersection due to the garbage design of the PCV. The "valve" is simply a hole that gets clogged by cold climates, and it allows the oil pressure to build up in the crankcase and then without warning, oh boy, my engine had a catastrophic failure and needs to be replaced. Blown rea…
Read full complaint
My vehicle went into "limp mode" in a dangerous intersection due to the garbage design of the PCV. The "valve" is simply a hole that gets clogged by cold climates, and it allows the oil pressure to build up in the crankcase and then without warning, oh boy, my engine had a catastrophic failure and needs to be replaced. Blown rear main seal. There are multiple lawsuits against GM for this. They can't continue to get away with knowing about this flaw and not fix it. I only put 37,000 miles on this car (108K total). Changed the oil myself religiously. I came in, and they told me there was no oil on the dipstick despite the fact that I had just changed the oil 2 days prior.
NHTSA ODI #11500328
Mileage unknown · Sep 3, 2020
EngineFuel/propulsion SystemVehicle Speed Control
DRIVER REPORTS CAR STALLS WHEN APPLYING GAS PEDAL, CAR HAS SMELL OF GAS. THIS STALLING HAPPENS AT LOW AND HIGHWAY SPEEDS.
NHTSA ODI #11353092
36,000 miles · Feb 27, 2020
Electronic Stability Control (esc)Vehicle Speed Control
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE ACCELERATOR WAS DEPRESSED TO THE FLOORBOARD FOR THE VEHICLE TO RESPOND. THE SERVICE STABILI TRAC WARNING LIGHT WAS ILLUMI…
Read full complaint
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE ACCELERATOR WAS DEPRESSED TO THE FLOORBOARD FOR THE VEHICLE TO RESPOND. THE SERVICE STABILI TRAC WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BERGEY'S BUICK GMC (446 HARLEYSVILLE PIKE, SOUDERTON, PA 18964) WHERE THE VEHICLE WAS DIAGNOSED WITH AN UNKNOWN ELECTRICAL WIRING FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT THEN TOOK THE VEHICLE TO FLEMINGTON BUICK GMC CADILLAC (211 US-202, FLEMINGTON, NJ 08822) HOWEVER, THE CONTACT WAS UNAWARE IF A DIAGNOSTIC CHECK WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A CASE WAS FILED. NO ASSISTANCE OFFERED. THE FAILURE MILEAGE WAS 36,000.
NHTSA ODI #11311951
83,000 miles · Nov 1, 2019
EngineVehicle Speed Control
I BOUGHT MY CAR BRAND NEW FROM THE DEALERSHIP AND IT'S BEEN CAUSING ISSUES FROM DAY ONE. AT FIRST, IT WAS THE BLUETOOTH, THEN IT WAS MY WINDSHIELD WIPER, THEN MY CAMSHAFT, AND NOW MY CA FEELS LIKE THE TRANSMISSION IS GOING OUT. I HAVE DONE ALL THE REPAIRS WITH THE DEALERSHIP, HOWEVER MY LAST SERVICE MADE ME NOT TRUST THEM NO MOR…
Read full complaint
I BOUGHT MY CAR BRAND NEW FROM THE DEALERSHIP AND IT'S BEEN CAUSING ISSUES FROM DAY ONE. AT FIRST, IT WAS THE BLUETOOTH, THEN IT WAS MY WINDSHIELD WIPER, THEN MY CAMSHAFT, AND NOW MY CA FEELS LIKE THE TRANSMISSION IS GOING OUT. I HAVE DONE ALL THE REPAIRS WITH THE DEALERSHIP, HOWEVER MY LAST SERVICE MADE ME NOT TRUST THEM NO MORE. THEY CLAIMED TO HAVE REPLACED THE CAMSHAFT, BUT MY CAR STILL DRIVES THE SAME WAY AND EVEN WORSE NOW.
NHTSA ODI #11277623
34,000 miles · Jan 31, 2019
EngineVehicle Speed Control
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 20 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT DROVE THE VEHICLE TO BUFF WH…
Read full complaint
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 20 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT DROVE THE VEHICLE TO BUFF WHELAN CHEVROLET (40445 VAN DYKE AVENUE, STERLING HEIGHTS, MI 48313, (877-237-3928) WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR ELECTRONIC INDICATOR FAILED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 34,000.
NHTSA ODI #11173243
Mileage unknown · Apr 20, 2017
Electrical SystemSeatsVehicle Speed Control
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY …
Read full complaint
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE VEHICLE DID NOT ACCELERATE. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SURGED. IN ADDITION, WHEN THE ELECTRONIC SEAT FUNCTION WAS DEACTIVATED, THE SEATS CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
NHTSA ODI #10979624
14,000 miles · Apr 17, 2017
Vehicle Speed Control
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOORBOARD AND THE VEHICLE ACCELERATED TO 80 MPH WITHOUT WARNING. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL AND DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE AT 80 MPH. THE FAIL…
Read full complaint
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOORBOARD AND THE VEHICLE ACCELERATED TO 80 MPH WITHOUT WARNING. THE CONTACT PLACED THE GEAR SHIFTER INTO NEUTRAL AND DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE AT 80 MPH. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
NHTSA ODI #10978814
875 miles · Jan 9, 2017
Vehicle Speed Control
UNINTENDED ACCELERATION!! WHILE DRIVING ON THE FREEWAY AT 70 MPH WITHOUT THE CRUISE THE VEHICLE SUDDENLY WAS UNDER FULL ACCELERATION. MY WIFE IMMEDIATELY ASKED "WHAT IS HAPPENING". MY FIRST REACTION WAS TO APPLY THE BRAKE WHICH CAUSED THE ACCELERATION TO CEASE. I THEN CALLED ONSTAR TO REPORT THE PROBLEM AND THEY RESPONDED THAT …
Read full complaint
UNINTENDED ACCELERATION!! WHILE DRIVING ON THE FREEWAY AT 70 MPH WITHOUT THE CRUISE THE VEHICLE SUDDENLY WAS UNDER FULL ACCELERATION. MY WIFE IMMEDIATELY ASKED "WHAT IS HAPPENING". MY FIRST REACTION WAS TO APPLY THE BRAKE WHICH CAUSED THE ACCELERATION TO CEASE. I THEN CALLED ONSTAR TO REPORT THE PROBLEM AND THEY RESPONDED THAT MY TIRE PRESSURES ARE OK AND NO CODES WERE DETECTED. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY CHECKED FOR CODES, DROVE IT , INSPECTED AND COULD NOT FIND A PROBLEM. I CALLED CUSTOMER SERVICE AND WAS BASICALLY TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THERE WAS "NO TROUBLE FOUND". THIS CAR HAD LESS THAN 900 MILES WHEN THIS PROBLEM OCCURRED. I AM A FORMER FINAL ASSEMBLY ELECTRONICS TEST ENGINEER FOR DELPHI AND KNOW HOW SOFTWARE PROBLEMS CAN BE DIFFICULT TO DIAGNOSE. I KNOW WHAT I EXPERIENCED AND FOR GM TO IGNORE THIS SAFETY PROBLEM BECAUSE A SERVICE TECH DID NOT RECOVER A TROUBLE CODE OR BE ABLE TO REPEAT THE PROBLEM IN A 45 MILE TEST DRIVE SIMPLY INFURIATES ME. WHAT WOULD HAPPEN IF THE VEHICLE DECIDED TO ACCELERATE WHILE WAITING FOR A LIGHT TO CHANGE AT A BUSY INTERSECTION? *TR
NHTSA ODI #10943817
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration