NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
679 reports77,221 miles · May 17, 2019
Visibility/wiper
WHILE IN MOTION AND DRIVING DURING A RAIN STORM, I HAD THE WINDSHIELD WIPERS OPERATING WHEN ALL OF A SUDDEN THEY GET STUCK AND STOP WORKING. NOTHING COLLIDED WITH THEM, THEY SIMPLY STOPPED ON THEIR OWN. I COULD HEAR THE MOTOR THAT OPERATED THE WIPERS STILL FUNCTIONING, BUT THE WIPERS THEMSELVES WOULDN'T MOVE. I SEARCHED ON GOOGL…
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WHILE IN MOTION AND DRIVING DURING A RAIN STORM, I HAD THE WINDSHIELD WIPERS OPERATING WHEN ALL OF A SUDDEN THEY GET STUCK AND STOP WORKING. NOTHING COLLIDED WITH THEM, THEY SIMPLY STOPPED ON THEIR OWN. I COULD HEAR THE MOTOR THAT OPERATED THE WIPERS STILL FUNCTIONING, BUT THE WIPERS THEMSELVES WOULDN'T MOVE. I SEARCHED ON GOOGLE AND ON YOUTUBE AND THIS SEEMS TO BE A COMMON ISSUE WITH THIS CAR MODEL AND THIS ISN'T THE FIRST TIME IT HAS HAPPENED TO THIS VEHICLE EITHER.
NHTSA ODI #11208171
115,000 miles · May 13, 2019
EngineFuel/propulsion System
IN MID-DECEMBER 2018, WE PURCHASED A USED ONE-OWNER 2015 CHEVY EQUINOX FROM A SMALL DEALERSHIP IN JENISON MICHIGAN. IT HAD ABOUT 113K MILES. LESS THAN 3 MONTHS LATER, IN EARLY MARCH OF 2019, THE VEHICLE SUDDENLY STARTED SMELLING OF GAS, RATTLING, STALLING. I IMMEDIATELY DROVE THE VEHICLE LESS A FEW MILES TO OUR LOCAL MECHANIC…
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IN MID-DECEMBER 2018, WE PURCHASED A USED ONE-OWNER 2015 CHEVY EQUINOX FROM A SMALL DEALERSHIP IN JENISON MICHIGAN. IT HAD ABOUT 113K MILES. LESS THAN 3 MONTHS LATER, IN EARLY MARCH OF 2019, THE VEHICLE SUDDENLY STARTED SMELLING OF GAS, RATTLING, STALLING. I IMMEDIATELY DROVE THE VEHICLE LESS A FEW MILES TO OUR LOCAL MECHANIC. AFTER THE MECHANIC EXAMINED THE VEHICLE, IT WAS DETERMINED THAT THE ENGINE HAD FAILED AND NEEDED TO BE REPLACED ALONG WITH A FUEL PUMP AT A COST OF ABOUT $6300. WE HAD PURCHASED A THIRD PARTY WARRANTY FROM PREFERRED WARRANTIES LLC THROUGH THE DEALERSHIP, SO WE THOUGHT WE WOULD BE COVERED. THE WARRANTY COMPANY REQUESTED A MORE THOROUGH EXAMINATION OF THE VEHICLE TO DETERMINE WHY THE ENGINE FAILED, AT A COST OF ABOUT $200, WHICH WOULD BE REIMBURSED TO US IF THE CLAIM WOULD BE APPROVED. THEIR ADJUSTER VISITED OUR MECHANIC, AND DETERMINED THAT SINCE THE ENGINE HAD LITTLE OIL, ABOUT ONE PINT, THE DAMAGE WOULD NOT BE ELIGIBLE FOR REIMBURSEMENT DUE TO THE VEHICLE BEING 'RUN ON LOW OIL.' WE WERE FLOORED, AS THE OIL HAD JUST BEEN CHANGED IN DECEMBER AT THE DEALERSHIP AND WAS NOT DUE FOR A CHANGE FOR ANOTHER 3K MILES. WE HAD PUT ABOUT 1K MILES ON IT SINCE PURCHASE. THERE WAS NEVER ANY INDICATION WHILE DRIVING THAT THERE WAS ANY PROBLEM WITH OIL CONSUMPTION: NO OIL LOW WARNING LIGHT, NO LEAKAGE UNDER THE VEHICLE, NO SMOKE, NO HESITATION IN DRIVING. WE DISCOVERED THAT CHEVY EQUINOXES WITH A 2.4L ENGINE BEGINNING IN 2010-2017 WERE EXPERIENCING EXCESSIVE OIL CONSUMPTION WITH MANY OF THE COMPLAINANTS STATING THERE WAS NO INDICATION THE VEHICLE WAS LOSING OIL. WE ARE ASKING FOR YOUR ASSISTANCE IN ANY WAY POSSIBLE TO RECOUP OUR LOSSES DUE TO THE NEGLIGENCE OF GM IN THEIR LACK OF INFORMING OF POTENTIAL ISSUES.
NHTSA ODI #11207397
93,189 miles · May 13, 2019
Visibility/wiper
WHILE DRIVING ACROSS THE BAY BRIDGE, NEAR BALTIMORE, MD. MY WINDSHIELD WIPERS STOPPED WORKING! I WAS DRIVING IN A RAIN STORM ON THE HIGHWAY, AND LUCKILY FOR ME, I WAS ABLE TO STICK MY ARM OUT THE DRIVERS SIDE WINDOW AND MANUALLY MOVE THE WIPER, BACK AND FORTH, ABOUT 6 INCHES. THE TRAFFIC WAS TERRIBLE AND IT TOOK ABOUT 5 MINUTES …
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WHILE DRIVING ACROSS THE BAY BRIDGE, NEAR BALTIMORE, MD. MY WINDSHIELD WIPERS STOPPED WORKING! I WAS DRIVING IN A RAIN STORM ON THE HIGHWAY, AND LUCKILY FOR ME, I WAS ABLE TO STICK MY ARM OUT THE DRIVERS SIDE WINDOW AND MANUALLY MOVE THE WIPER, BACK AND FORTH, ABOUT 6 INCHES. THE TRAFFIC WAS TERRIBLE AND IT TOOK ABOUT 5 MINUTES BEFORE I COULD WORK MY WAY TO AN EXIT. I TOOK THE VEHICLE TO A NAPA REPAIR SHOP AND THE OWNER TOLD ME THAT THE WINDSHIELD WIPER MOTOR ASSEMBLY WAS BROKEN. UP TO THIS POINT, I NEVER HAD ANY PROBLEMS WITH THE WIPERS. I WAS ABLE TO DRIVE TO LEWES, DE. WHERE I WAS HEADED INITIALLY, USING MY LEFT ARM TO KEEP THE WINDSHIELD VISABLE. THE RAIN STOPPED ABOUT 40 MINUTES LATER. I TOOK THE VEHICLE TO COASTAL TOWING, INC. TO GET IT FIXED THE NEXT DAY. THE OWNER THERE TOLD MY THE CHEVY HAS HAD PROBLEMS WITH THE DESIGN ON THE ASSEMBLY (2-PART) AND ARE RE-ENGINEERING A SINGLE PART ASSEMBLY. IT COST ME $350.98 TO GET IT FIXED! I COULD HAVE BEEN KILLED, OR WORSE, KILLED SOMEONE ELSE. A RECALL SHOULD BE ISSUED ON THIS IMMEDIATELY!! (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11207345
55,000 miles · May 11, 2019
Visibility/wiper
I WAS DRIVING IN HEAVY RAIN. FRONT WINDSHIELD WIPERS STOPPED WORKING. ALMOST WRECKED . THIS HAPPENED ON 5/10/2019.
NHTSA ODI #11207007
45,000 miles · May 10, 2019
Unknown Or Other
FRONT WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING IN MIDDLE OF A RAIN STORM. PROBABLY THE WIPER TRANSMISSION OR LINK. ONLY 45,000 MILES ON THE CAR!!!
NHTSA ODI #11206795
97,800 miles · May 9, 2019
Visibility/wiper
TRAVELING ON THE INTERSTATE DURING A TORRENTIAL RAIN STORM. THE WIPERS WERE ON HIGH SPEED. THE WIPERS STARTED TO RUN ERRATICALLY. BOUNCED A FEW TIMES ON THE WINDSHIELD BREAKING IT. THEN THE WIPERS CAME TO REST HANGING OFF THE DRIVERS SIDE OF THE VEHICLE. THIS FAILURE OF AN ESSENTIAL SAFETY SYSTEM SHOULD BE ANALYZED. DUE TO LUCK …
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TRAVELING ON THE INTERSTATE DURING A TORRENTIAL RAIN STORM. THE WIPERS WERE ON HIGH SPEED. THE WIPERS STARTED TO RUN ERRATICALLY. BOUNCED A FEW TIMES ON THE WINDSHIELD BREAKING IT. THEN THE WIPERS CAME TO REST HANGING OFF THE DRIVERS SIDE OF THE VEHICLE. THIS FAILURE OF AN ESSENTIAL SAFETY SYSTEM SHOULD BE ANALYZED. DUE TO LUCK OR DRIVING SKILL THIS EQUIPMENT FAILURE RESULTED IN NO ACCIDENT OR INJURY. THE DEALERSHIP REPLACED THE WINDSHIELD WIPER MOTOR AT MY COST.
NHTSA ODI #11206605
50,000 miles · May 9, 2019
Visibility/wiper
WHILE DRIVING IN DOWNPOUR, MY WINDSHIELD WIPERS STOPPED WORKING. DRIVING 65 ON THE HIGHWAY IN A DOWNPOUR WITH NO WIPERS IS DANGEROUS AND I ALMOST CRASHED A FEW TIMES. THE MOTOR WAS FINE. IT WAS THE ASSEMBLY TRANSMISSION THAT KEPT POPPING OFF THE MOTOR THAT WAS THE PROBLEM. WHEN I HAD IT REPLACED, THE MECHANIC SHOWED ME, IT S…
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WHILE DRIVING IN DOWNPOUR, MY WINDSHIELD WIPERS STOPPED WORKING. DRIVING 65 ON THE HIGHWAY IN A DOWNPOUR WITH NO WIPERS IS DANGEROUS AND I ALMOST CRASHED A FEW TIMES. THE MOTOR WAS FINE. IT WAS THE ASSEMBLY TRANSMISSION THAT KEPT POPPING OFF THE MOTOR THAT WAS THE PROBLEM. WHEN I HAD IT REPLACED, THE MECHANIC SHOWED ME, IT SLIPPED OFF SO EASILY, IT'S NUTS THAT IT LASTED THE 2 YEARS I'VE HAD THE CAR. THERE IS A RECALL FOR THIS IN CAN, WHY NOT IN THE US? I HAD MY CHILDREN IN THE CAR. WE COULD HAVE CRASHED AND SERIOUSLY BEEN INJURED OR KILLED. AGAIN, THE PART DID NOT BREAK. IT SIMPLE MALFUNCTIONED. IT'S A BALL/JOINT TYPE SYSTEM. MUST BE BETTER. DO BETTER CHEVY. I DEFEND YOUR BRAND DAILY. DON'T MAKE ME REGRET IT. JUST DO BETTER. THEN I CALL CHEVY ABOUT REPLACING - I'M TOLD IT WILL COST UPWARDS OF $600. TO REPLACE A FAULTY PART?! THIS CAN'T BE NORMAL WEAR AND TEAR. I HAD MY 4 YEAR OLD VW JETTA FOR 10 YEARS (14 YEAR OLD CAR) BEFORE I SOLD IT AND DIDN'T HAVE TO WORRY ABOUT THE WIPER BLADES OR ASSEMBLY ONCE. I DIDN'T EVEN KNOW IT WAS A THING UNTIL THIS HAPPENED. VERY SAD. I HOPE YOU RECALL THIS PART ASAP. PEOPLE CAN SERIOUSLY BE HURT. TRY DRIVING IN A DOWNPOUR AND HAVE NO WIPERS, WHILE ON THE HIGHWAY WITH YOUR KIDS IN THE CAR.
NHTSA ODI #11206586
93,000 miles · May 8, 2019
Visibility/wiper
DRIVING IN THE RAIN TODAY AND THE WIPERS JUST STOPPED WORKING AND WOULD NOT WORK. I HAD TO PULL OVER AND TURN OFF THE CAR TO SEE IF THEY WOULD COME BACK ON, BUT THEY WOULDN'T IT WAS RAINING REALLY HARD THIS COULD HAVE BEEN BAD
NHTSA ODI #11206215
70,000 miles · May 7, 2019
Visibility/wiper
DURING A HEAVY RAIN, THE DRIVER SIDE WIPER SUDDENLY SWUNG PAST THE STOPPING POINT OF THE EDGE OF THE WINDSHIELD AND FORCED THE WIPER MOTOR ARMS AND BUSHINGS TO BREAK APART. THE FORCE DESTROYED THE BUSHINGS AND BEND THE MOTOR ARMS AS WELL AS STRIPPED THE THREADS BETWEEN THE WIPER MOTOR MOUNT AND THE WIPER ARM
NHTSA ODI #11206055
58,000 miles · May 3, 2019
Visibility/wiper
THE WINDSHEILD MOTOR BROKE WHILE USING WIPERS. IT WAS REPAIRED USING A GMC PART AND THE WIPER MOTOR BROKE AGAIN. REPAIRED WERE THE BALL JOINTS IN THE WIPER MODULE I WAS DRIVING ON A INTERSTATE AT THE SPEED OF 70MPH WHEN THE WIPER MOTOR QUIT WORKING. I HAD TO PULL TO THE SIDE OF THE ROAD AND WAIT FOR THE RAID TO STOP. THE RAIN W…
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THE WINDSHEILD MOTOR BROKE WHILE USING WIPERS. IT WAS REPAIRED USING A GMC PART AND THE WIPER MOTOR BROKE AGAIN. REPAIRED WERE THE BALL JOINTS IN THE WIPER MODULE I WAS DRIVING ON A INTERSTATE AT THE SPEED OF 70MPH WHEN THE WIPER MOTOR QUIT WORKING. I HAD TO PULL TO THE SIDE OF THE ROAD AND WAIT FOR THE RAID TO STOP. THE RAIN WAS HEAVY.
NHTSA ODI #11205472
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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