Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
430–25K
5025–50K
11950–75K
10675–100K
88100–150K
20150K+
426 reports with mileage · 253 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Visibility/wiper. Review the 250 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 227 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 63 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
24 crash reports6 fire reports13 injury reports
What owners actually said
679 reports
Mileage unknown · Aug 15, 2021
Visibility/wiper
Windshield wipers have been repaired 3x in 5 months because in heavy rain when wiper was increased from low to next level they go to left and stop. It’s been a bushing replacement. The last incident occurred on 8/13/2021 during heavy rainstorm in Cincinnati, OH. I am a 63 yr old female, driving by myself at night. The wipers…
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Windshield wipers have been repaired 3x in 5 months because in heavy rain when wiper was increased from low to next level they go to left and stop. It’s been a bushing replacement. The last incident occurred on 8/13/2021 during heavy rainstorm in Cincinnati, OH. I am a 63 yr old female, driving by myself at night. The wipers quit working. Found spot to pull over, set for over an hour waiting for rain to ease up, which it didn’t. Luckily for me I was about 2 miles from my home. I finally braved it in the rain which had let up to a steady pace, put on my flashers and made it home on a back road. What a hazard, when I think I could have been on an interstate instead of 45 mph back road, my blood pressure goes sky high. My VIN says no recalls, but numerous articles mention 2015 Equinox wiper issue. What recourse do I have?
NHTSA ODI #11429144
Mileage unknown · Jul 18, 2021
Electrical SystemSteering
Service power steering message comes on when starting vehicle.
NHTSA ODI #11425349
Mileage unknown · Jul 9, 2021
Visibility/wiper
While on the highway in the rain, the wipers were engaged to the highest setting and suddenly went was the windshield and stopped working. The wipers are in perfect condition, the wiper motor no longer engages or turns on. Super lucky to not have crashed as I had ZERO visibility from the rain.
NHTSA ODI #11424030
Mileage unknown · Jul 4, 2021
Visibility/wiper
I was driving back from Albany to Troy NY on 787 in a steady light rain when the rain roared to full torrential downpour. I put my wipers from the regular steady setting up to high, and they instantly both went all the way to the left and turned off in the upright position. They would not respond again. Middle lane, 65 mph, t…
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I was driving back from Albany to Troy NY on 787 in a steady light rain when the rain roared to full torrential downpour. I put my wipers from the regular steady setting up to high, and they instantly both went all the way to the left and turned off in the upright position. They would not respond again. Middle lane, 65 mph, thunderstorm, and I can’t see anything out my windshield and cars are flying beside me on both sides. I rolled my window down but couldn’t see around my hood to the road and steer at the same time. I couldn’t get to the right lane to pull over because of the traffic and even if I could it was dangerous to be on a narrow shoulder at that point in this rainstorm. I put my flashers on, slowed to 40 and stayed in the middle lane as best I could based on the white lane markers as I still had zero visibility out my windshield. One I was past the last of the on ramps for that section I could pull over to the right lane at least and I got off at the next exit. Once I was on a city street to pull over, there was still so much traffic I had to wait until I could get out and put my wipers at least in the down position. They did not feel broken or slack at all. I waited a while for the rain to let up, but it would soon be dark, so I decided to slowly drive the rest of the way. it took me a half hour to drive the length of Troy on side streets slow enough so I had some measure of visibility in the still downpour. I cannot believe the wipers stopped working at the high speed setting on a highway in the middle of a storm. I could have crashed my car easily. What if my children had been with me? A failure like this is unacceptable and incredibly dangerous. It is a holiday weekend. I will call the dealership tomorrow in hopes they are open to speak to them about this.
NHTSA ODI #11423383
Mileage unknown · Jun 26, 2021
Visibility/wiper
Driving today during a thunderstorm and the windshield wipers just quit working. The wiper blades stopped half way and that was it we made it to the side of the road and I could move the wipers back and forth really easy and could here a clunking down in by the motor needles to say my 2015 equinox with only 90,023 miles on it ca…
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Driving today during a thunderstorm and the windshield wipers just quit working. The wiper blades stopped half way and that was it we made it to the side of the road and I could move the wipers back and forth really easy and could here a clunking down in by the motor needles to say my 2015 equinox with only 90,023 miles on it can’t go down the road with no windshield wipers this could’ve really been bad had not known my surroundings because I immediately couldn’t see the road !!! My 2000 silverado still has all its factory wiper arms and motor yet why is this pile falling apart ?? GM better go back to the drawing board on this major malfunction
NHTSA ODI #11422462
Mileage unknown · Jun 25, 2021
Visibility/wiper
On 25 June 2021, about 12:30 pm, driving from home to Bank then Shopping Center in Slidell, La. East bound on I-12 then at I-12/I-59/I-10 junction merged right on I-59s to I-I0w lane merge. In right lane approaching exit 263 (Gause Blvd) when a sudden thunderstorm happened. Switched Wipers on to High. About 1/2 mile from exit…
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On 25 June 2021, about 12:30 pm, driving from home to Bank then Shopping Center in Slidell, La. East bound on I-12 then at I-12/I-59/I-10 junction merged right on I-59s to I-I0w lane merge. In right lane approaching exit 263 (Gause Blvd) when a sudden thunderstorm happened. Switched Wipers on to High. About 1/2 mile from exit lane without any warning the wipers suddenly quit. I eased onto shoulder/turned on Hazard Lights, and continued at a slow speed to exit the Interstate and exit as it was a very heavy rain and I was afraid of being plowed into from someone from behind driving too fast for conditions. Also there is a Truck Stop on this exit and it was a very un-safe to be in on the shoulder. I exited to the right and pulled into the Truck Stop Parking Lot. After about 30 or so minutes the rain stopped so I drove home. My Equinox is well maintained and has about 98,000 miles on it. As an 82 yo driver both myself and my wife(passenger) were in a very dangerous situation as were the others traversing the highway at this time. As it is a Friday afternoon, I will have a mechanic check it on Monday. I think it linkage problem same as been reported in the 2010 to 2016 models, but only the 2013 models were recalled.
NHTSA ODI #11422360
Mileage unknown · Jun 20, 2021
Visibility/wiper
The windshield wiper assembly broke off and windshield wipers no longer function. I have not had it repaired yet, so it is available for inspection. My son was driving on the freeway when it started pouring rain. He had to pull over to the side of the Freeway because the windshield wipers didn’t work. I have not brought the vehi…
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The windshield wiper assembly broke off and windshield wipers no longer function. I have not had it repaired yet, so it is available for inspection. My son was driving on the freeway when it started pouring rain. He had to pull over to the side of the Freeway because the windshield wipers didn’t work. I have not brought the vehicle to be inspected yet. No official inspection of any kind has occurred as of yet. There were no warnings.
NHTSA ODI #11421547
Mileage unknown · Jun 15, 2021
Visibility/wiper
While driving home in a pretty good rainstorm, put windshield wipers on high and they completely stopped working. Couldn't see anything on a busy interstate while driving 75 miles per hour. I feel that this could have endangered my safety and the other vehicles driving on the highway as I had to pull from the middle lane of 3 …
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While driving home in a pretty good rainstorm, put windshield wipers on high and they completely stopped working. Couldn't see anything on a busy interstate while driving 75 miles per hour. I feel that this could have endangered my safety and the other vehicles driving on the highway as I had to pull from the middle lane of 3 lane I-75 to find the shoulder, which I could barely see. No warning. Vehicle has 89,000 miles on it. Took to dealer and vehicle was still under my personal extended warranty, but would have been a $400 repair. Couldn't drive the vehicle for a week until it was fixed because I didn't want to put my safety in jeopardy in case it rained.
NHTSA ODI #11421037
Mileage unknown · Jun 15, 2021
Visibility/wiper
I was driving with grand babies in my car and a severe rainstorm hit. I turned on the wipers and they went back and forth 2 times then I heard a clunk and they stuck to left side. I could not see at all and almost had an accident! I did some research and see that you have been aware of this issue since at least 2015. NHTSA has b…
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I was driving with grand babies in my car and a severe rainstorm hit. I turned on the wipers and they went back and forth 2 times then I heard a clunk and they stuck to left side. I could not see at all and almost had an accident! I did some research and see that you have been aware of this issue since at least 2015. NHTSA has been investigating since then as well. There have been over a thousand reports so far. Please advise as to where I should bring my car to get it fixed by GM.
NHTSA ODI #11421015
Mileage unknown · Jun 14, 2021
Visibility/wiper
My wife and son were driving through town in a pouring rain and had the windshield wipers running on high. All of the sudden the wipers stopped and never started working no matter what was selected on the switch. My wife had to blindly pull to the side of the road and wait for the rainstorm to stop. When she got home I went o…
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My wife and son were driving through town in a pouring rain and had the windshield wipers running on high. All of the sudden the wipers stopped and never started working no matter what was selected on the switch. My wife had to blindly pull to the side of the road and wait for the rainstorm to stop. When she got home I went online and researched the problem and it sounded very common that the Chevy Equinox has defective wiper transmissions that have plastic bushings that pop loose. Sure enough when I removed the wiper cowl cover this was the problem. The motor ran fine but the wiper transmission plastic bushing that connects to the motor linkage was worn out and popped off. 2015 Chevy Equinox with 82K miles. The local parts store had a replacement from Dorman that I purchased to replace the wiper transmission with and he said they sold a lot of these as this was a common problem with the Equinox. This caused a very unsafe driving condition during a rainstorm, especially if my wire had been on a bridge or an area where she could not have quickly pulled to the side of the road.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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