1 DEC 20; 0715HRS; VEHICLE STATIONARY; SLIGHT FROST ON WINDSHIELD; ACTIVATED WINDSHIELD WIPERS WITH WASH FLUID; WIPERS OPERATED CORRECTLY. BEGAN VEHICLE MOTION FOR A FEW SECONDS AND THEN ACTIVATED WINDSHIELD WIPERS WITH WASH FLUID AGAIN FOR A FEW SECONDS- DRIVER-SIDE WIPER BEGAN TO MOVE ERRATICALLY AND THEN FLOPPED OVER TO DRIV…
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1 DEC 20; 0715HRS; VEHICLE STATIONARY; SLIGHT FROST ON WINDSHIELD; ACTIVATED WINDSHIELD WIPERS WITH WASH FLUID; WIPERS OPERATED CORRECTLY. BEGAN VEHICLE MOTION FOR A FEW SECONDS AND THEN ACTIVATED WINDSHIELD WIPERS WITH WASH FLUID AGAIN FOR A FEW SECONDS- DRIVER-SIDE WIPER BEGAN TO MOVE ERRATICALLY AND THEN FLOPPED OVER TO DRIVER SIDE WINDSHIELD PILLAR; PASSENGER-SIDE WIPER CONTINUED TO OPERATE CORRECTLY. FLUID WAS 'BLOWN OFF' BY WIND BUT HAD TO STOP VEHICLE AND PLACE WINDSHIELD WIPER ARM BACK IN REST POSITION BY COWL. DRIVER-SIDE WINDSHIELD WIPER ARM NO LONGER OPERATES. UNSAFE VEHICLE OPERATION WILL OCCUR IF INCLEMENT WEATHER CONDITIONS ARISE.
NHTSA ODI #11377324
133,455 miles · Nov 24, 2020
Visibility/wiper
CAR WAS RUNNING AND DRIVING IN THE RAIN GOING ABOUT 30 MPH ON RESIDENTIAL ROAD AND THE WIPERS STOPPED WORKING COMPLETELY. THE MOTOR SOUNDS LIKE IT IS RUNNING BUT WIPERS DON'T MOVE. I CAN MOVE THE WIPERS FREELY WITH MY HAND. I BELIEVE THE WIPER TRANSMISSION ARMS HAVE BECOME DISCONNECTED.
NHTSA ODI #11376254
60,000 miles · Nov 23, 2020
Electrical SystemVisibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER LINKAGE ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WINDSHIELD WIPER LINKAGE ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *BF CONSUMER STATED MANUFACTURE BELIEVES PART WAS DEFECTIVE.*JB
NHTSA ODI #11375879
92,000 miles · Nov 20, 2020
Visibility/wiper
IT STARTED RAINING HERE IN CHICAGO SO I TURNED MY WIPERS ON. NOTHING HAPPENED... I HAD TO PULL OVER ON THE EXPRESS WAY BECAUSE I COULDN'T SEE. I COULD HEAR THE WIPERS BUT THEY WEREN'T MOVING. I HAD TO WAIT 2 HOURS FOR IT TO STOP RAINING. I COULDN'T SEE BECAUSE OF THIS. THIS IS A PROBLEM FOR MY HUSBAND'S 2014 EQUINOX SO HE DRIVES…
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IT STARTED RAINING HERE IN CHICAGO SO I TURNED MY WIPERS ON. NOTHING HAPPENED... I HAD TO PULL OVER ON THE EXPRESS WAY BECAUSE I COULDN'T SEE. I COULD HEAR THE WIPERS BUT THEY WEREN'T MOVING. I HAD TO WAIT 2 HOURS FOR IT TO STOP RAINING. I COULDN'T SEE BECAUSE OF THIS. THIS IS A PROBLEM FOR MY HUSBAND'S 2014 EQUINOX SO HE DRIVES MY CAR BUT NOW, NEITHER BLADES WORK PROPERLY. THE DEALERSHIP WANTS TO CHARGE $400
NHTSA ODI #11375485
58,000 miles · Nov 5, 2020
Visibility/wiper
I WAS DRIVING HOME IN THE EVENING HOURS AND IT WAS POURING DOWN RAIN. WITHOUT WARNING, MY WIPERS STOPPED WORKING AND I COULD NOT SEE ANYTHING. IT WAS LIKE A CURTAIN WAS OVER THE WINDSHIELD. I IMMEDIATELY BRAKED AND SLOWED DOWN AND MADE IT TO A PLACE WHERE I COULD PULL OVER. A 20 MINUTE RIDE TOOK ME 1 1/2 HOURS TO MAKE BECAUS…
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I WAS DRIVING HOME IN THE EVENING HOURS AND IT WAS POURING DOWN RAIN. WITHOUT WARNING, MY WIPERS STOPPED WORKING AND I COULD NOT SEE ANYTHING. IT WAS LIKE A CURTAIN WAS OVER THE WINDSHIELD. I IMMEDIATELY BRAKED AND SLOWED DOWN AND MADE IT TO A PLACE WHERE I COULD PULL OVER. A 20 MINUTE RIDE TOOK ME 1 1/2 HOURS TO MAKE BECAUSE I COULD NOT SEE. I TOOK IT IN TO THE DEALERSHIP AND ON OCTOBER 27, 2020, I WAS TOLD THAT THE WIPER MODULE WAS REPLACED.
NHTSA ODI #11373219
77,000 miles · Oct 29, 2020
Visibility/wiper
OCTOBER 23 2020 APPROXIMATELY 1530 HOURS ON THE INTERSTATE 69 WHILE DRIVING IN THE POURING RAIN WITH WINDSHIELD WIPERS ON HIGH SPEED THEY (FAILED) STOPPED WIPING. I FINALLY PULLED OVER AT A GAS STATION (AFTER THE RAIN STOPPED) PULLED UNDER THE CANOPY AND A MAN (IN HIS 40S) APPROACHED ME AND ASKED; DID YOUR WIPERS QUIT RUNNING? …
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OCTOBER 23 2020 APPROXIMATELY 1530 HOURS ON THE INTERSTATE 69 WHILE DRIVING IN THE POURING RAIN WITH WINDSHIELD WIPERS ON HIGH SPEED THEY (FAILED) STOPPED WIPING. I FINALLY PULLED OVER AT A GAS STATION (AFTER THE RAIN STOPPED) PULLED UNDER THE CANOPY AND A MAN (IN HIS 40S) APPROACHED ME AND ASKED; DID YOUR WIPERS QUIT RUNNING? ME; YES HIM; MINE QUIT IN THIS RAIN ALSO, THAT'S WHY I PULLED IN HERE, I OWN THAT EQUINOX RIGHT THEIR. AFTER FURTHER INVESTIGATING THE PROBLEM; ( YOU CAN HEAR THE WIPER MOTOR (GM84241847) STILL RUNNING BUT NOT WIPING.( WE BOTH HAD THE SAME PROBLEM) I GOT HOME, UPON FURTHER INSPECTION. (I FOUND THE NYLON NUT ON THE AGITATING ARM HAS COME OFF / LACK OF TERMINOLOGY) I SNAPPED THE NYLON NUT BACK ON AND THE WIPERS WORKED AS NORMAL. (THIS NYLON PART IS NOT WORN OUT OR BROKEN) I HAVE REPLACED THE PART (GM84241847) FOR PEACE OF MIND AND SAFETY REASONS. I'M A 68 YEAR OLD MAN I HAVE OVER A MILLION MILES OF DRIVING ON THIS INTERSTATE, THE 20 SECONDS MY WIFE AND I EXPERIENCED WAS PURELY TERRIFYING. THE THING THAT SCARES ME THE MOST IS; (ONE OF MY KIDS OR GRANDCHILDREN COULD HAVE BEEN IN THIS SITUTATION / OR YOURS) LESS EXPERIENCE DRIVER.
NHTSA ODI #11366969
100,000 miles · Oct 28, 2020
Visibility/wiper
GOING DOWN THE ROAD IN POURING RAIN AND WIPERS QUIT WORKING. THEY HAVE A TERRIBLE BUSHING THAT POPS OFF AND IS AN EXTREME SAFETY CONCERN.
NHTSA ODI #11366812
89,000 miles · Oct 17, 2020
Power TrainVisibility/wiper
ON OCTOBER 16, 2020 I WAS PARKED AT WALMART GETTIN READY TO TURN ON MY WINDSHIELD WIPERS AND DRIVE MY DAUGHTER AND I HOME UNTIL WHEN I TURNED ON MY WINDSHIELD WIPERS THEY WOULDN'T WORK. SO I THEN WENT BACK INSIDE FOR SOME RAIN-X (WHICH DIDN'T HELP MUCH CUZ IT WAS RAINING AND RAIN-X IS SUPPOSED TO BE APPLIED TO A DRY WINDSHIELD) …
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ON OCTOBER 16, 2020 I WAS PARKED AT WALMART GETTIN READY TO TURN ON MY WINDSHIELD WIPERS AND DRIVE MY DAUGHTER AND I HOME UNTIL WHEN I TURNED ON MY WINDSHIELD WIPERS THEY WOULDN'T WORK. SO I THEN WENT BACK INSIDE FOR SOME RAIN-X (WHICH DIDN'T HELP MUCH CUZ IT WAS RAINING AND RAIN-X IS SUPPOSED TO BE APPLIED TO A DRY WINDSHIELD) JUST SO I COULD GET US AND OUR GROCERIES HOME. THANK THE LORD WE MADE IT HOME SAFE, GROCERIES IN TACT!!! FOR THE TRANSMISSION PROBLEMS....I CHANGE MY FLUIDS ON A REGULAR BASIS YET EVERY WEEK FOR THE PAST BOUT 8 MONTHS NOW AS I SLOW DOWN GOING UPHILL TO PULL INTO MY FATHER IN LAW'S DRIVEWAY THE TRANSMISSION JERKS. THERE'S 89,234 MILES ON MY 2015 CHEVY EQUINOX, I'VE BEEN DRIVING IT SINCE IT HAD A LITTLE OVER 66,000 MILES ON IT.
NHTSA ODI #11364828
5 miles · Oct 15, 2020
Visibility/wiper
IN JUNE I WAS DRIVING IN THE POURING DOWN RAIN ABOUT TO GET ON THE HIGHWAY AND MY WINDSHIELD WIPERS SHUT OFF, MY HUSBAND CHECKED THE FUSES (NOT BLOWN), CHECKED A FEW OTHER ISSUES THERE WAS A LOSE NUT, TIGHTENED IT NOT TIME IT RAINED THE WIPERS SHUT OFF AGAIN, THE LINKAGE ASSEMBLY NEEDED TO BE REPLACED. 2 WEEKS AGO WHEN IT POURED…
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IN JUNE I WAS DRIVING IN THE POURING DOWN RAIN ABOUT TO GET ON THE HIGHWAY AND MY WINDSHIELD WIPERS SHUT OFF, MY HUSBAND CHECKED THE FUSES (NOT BLOWN), CHECKED A FEW OTHER ISSUES THERE WAS A LOSE NUT, TIGHTENED IT NOT TIME IT RAINED THE WIPERS SHUT OFF AGAIN, THE LINKAGE ASSEMBLY NEEDED TO BE REPLACED. 2 WEEKS AGO WHEN IT POURED DOWN THEY STOPPED WORKING AS I WAS ABOUT TO GET ON THE HIGHWAY. AFTER CHECKING THE NUT ATTACHING THE LINKAGE ASSEMBLY TO THE MOTOR WAS LOSE. WE TRIED TO LOOK UP THE PART TO REPLACE THE NUT NOTHING COMES UP. I DON'T KNOW WHAT ELSE TO DO. TOMORROW IT IS SUPPOSE TO RAIN ALL DAY AND NEED TO GET TO WORK. I WENT AND REVIEWED THE ISSUE WITH THE CAR I HAVE TO SEE IF ANYTHING CAME UP AND PEOPLE ARE POSTING AS CLOSE AS 10/12/20 THE SAME HAS HAPPEN TO THEIR WIPERS
NHTSA ODI #11364487
86,000 miles · Oct 15, 2020
Visibility/wiper
I WAS DRIVING ALONG A HIGHWAY AT 55 MPH IN THE RAIN AND WIPERS STOPPED ABRUPTLY IN THE MIDDLE OF MY WINDSHIELD. I PULLED OVER AS SOON AS I COULD AS I COULD NOT SEE WHERE I WAS GOING. I CHECKED THE WIPERS AND MANUALLY PUT THEM DOWN. THERE WAS NO RESISTANCE TO THE WIPER AT ALL. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN …
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I WAS DRIVING ALONG A HIGHWAY AT 55 MPH IN THE RAIN AND WIPERS STOPPED ABRUPTLY IN THE MIDDLE OF MY WINDSHIELD. I PULLED OVER AS SOON AS I COULD AS I COULD NOT SEE WHERE I WAS GOING. I CHECKED THE WIPERS AND MANUALLY PUT THEM DOWN. THERE WAS NO RESISTANCE TO THE WIPER AT ALL. THIS IS A VERY DANGEROUS THING TO HAVE HAPPEN WHEN DRIVING DOWN THE ROAD AND SUDDENLY HAVE NO WIPERS. THERE SHOULD BE A RECALL AS I HAVE SEEN MANY COMPLAINTS ON YOUR WEBSITE.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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