DRIVING HOME FROM WORK AND STARTED TO RAIN. TURNED ON WIPERS AND THEY WORKED FOR A FEW SECONDS AND THEN HEARD A POP AND THEY GOT STUCK IN THE UPRIGHT POSITION. PULLED OVER IN THE RAIN. OPENED UP THE COVER AND SEE THAT THE LINKAGE FOR THE WIPERS IS CORRODED AND BROKEN. THIS CAR IS 3 YEARS OLD. WENT TO LOOK UP THE PART WHEN I…
Read full complaint
DRIVING HOME FROM WORK AND STARTED TO RAIN. TURNED ON WIPERS AND THEY WORKED FOR A FEW SECONDS AND THEN HEARD A POP AND THEY GOT STUCK IN THE UPRIGHT POSITION. PULLED OVER IN THE RAIN. OPENED UP THE COVER AND SEE THAT THE LINKAGE FOR THE WIPERS IS CORRODED AND BROKEN. THIS CAR IS 3 YEARS OLD. WENT TO LOOK UP THE PART WHEN I GOT HOME AND SEE THERE IS A RECALL IN CANADA! WHY JUST CANADA? SAFETY IN THE USA DOESN'T MATTER? COME ON CHEVROLET, REALLY?
NHTSA ODI #11101563
55,550 miles · Apr 5, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 70 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO A GAS STATION AND WAITED FOR THE RAIN TO STOP BEFORE DRIVING HOME. THE VEHICLE WAS TAKEN TO DENOOYER CHEVROLET (58000 STADIUM DR,…
Read full complaint
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 70 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO A GAS STATION AND WAITED FOR THE RAIN TO STOP BEFORE DRIVING HOME. THE VEHICLE WAS TAKEN TO DENOOYER CHEVROLET (58000 STADIUM DR, KALAMAZOO, MI) WHERE THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE SPECIFICS OF THE DIAGNOSIS AND REPAIR WERE NOT DISCLOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,550.
NHTSA ODI #11083468
97,000 miles · Mar 9, 2018
Visibility/wiper
WINDSHIELD WIPERS QUIT WORKING DURING RAINSTORM WHILE DRIVING 70 MPH ON US 23, RENDERING DRIVER COMPLETELY BLIND FOR CONDITIONS. REPAIR SHOP REPLACED THE WIPER TRANSMISSION; DISCOVERED THIS HAS BEEN RECALLED IN CANADA BUT NOT US. CONTACTED GM BUT THEY DENY KNOWING OF THIS ISSUE DESPITE A PLETHORA OF REPORTS ONLINE.
NHTSA ODI #11078328
1,200 miles · Feb 5, 2018
Visibility/wiper
EVERY WINTER WHEN THE TEMPERATURES DROP BELOW FREEZING (OFTEN IN NORTHERN WI) MY WIPER FLUID FREEZES DESPITE USING WIPER FLUID RATED FOR -25 TO -28 DEGREES. THIS EFFECTS BOTH FRONT AND BACK WASHER SPRAYERS. THE BACK IS NOT A PROBLEM; HOWEVER, THE FRONT FREEZE UP RESULTS IN DECREASED VISIBILITY FROM THE ROAD SALT AND DIRT WHEN DR…
Read full complaint
EVERY WINTER WHEN THE TEMPERATURES DROP BELOW FREEZING (OFTEN IN NORTHERN WI) MY WIPER FLUID FREEZES DESPITE USING WIPER FLUID RATED FOR -25 TO -28 DEGREES. THIS EFFECTS BOTH FRONT AND BACK WASHER SPRAYERS. THE BACK IS NOT A PROBLEM; HOWEVER, THE FRONT FREEZE UP RESULTS IN DECREASED VISIBILITY FROM THE ROAD SALT AND DIRT WHEN DRIVING CAUSING FREQUENT STOPS TO MANUALLY POUR WASHER FLUID OUT OF A BOTTLE AND THEN USE WIPERS. OFTEN THIS WORKS ONLY FOR A SHORT PERIOD OF TIME, DEPENDING UPON THE TRAFFIC, BEFORE HAVING TO REPEAT THE ABOVE PROCEDURE. PURCHASING A BRAND NEW VEHICLE I NEVER WOULD HAVE EXPECTED SUCH A PROBLEM. IT DOESN'T EVEN HELP WHEN THE VEHICLE IS RUNNING TO WARM UP FOR A HALF HOUR OR LONGER.
NHTSA ODI #11067133
60,000 miles · Aug 4, 2017
Visibility/wiper
DRIVING ON I80 IN FAST LANE, HIT SEVERE STORM ENGAGED WIPERS THEY STARYED AND THEN STOPPED. UNABE TO SEE WAS ABLE TO PULL PVER FAST LANE SHOULDER
NHTSA ODI #11012878
90,000 miles · Jul 21, 2017
Visibility/wiper
I WAS DRIVING IN A TERRIBLE RAIN STORM AND HAD THE WIPERS ON FAST SPEED. THE WIPERS COMPLETELY STOPPED. I WAS ON A 3 LANE HIGHWAY AND WAS ALMOST KILLED. WHEN I WAITED OUT THE STORM I DROVE HOME. I WENT TO THE INTERNET AND FOUND THAT ALMOST 400,000 VEHICLES WERE RECALLED FOR FAULTY WIND SHIELD MOTOR TRANSMISSIONS. I CALLED CHEVRO…
Read full complaint
I WAS DRIVING IN A TERRIBLE RAIN STORM AND HAD THE WIPERS ON FAST SPEED. THE WIPERS COMPLETELY STOPPED. I WAS ON A 3 LANE HIGHWAY AND WAS ALMOST KILLED. WHEN I WAITED OUT THE STORM I DROVE HOME. I WENT TO THE INTERNET AND FOUND THAT ALMOST 400,000 VEHICLES WERE RECALLED FOR FAULTY WIND SHIELD MOTOR TRANSMISSIONS. I CALLED CHEVROLET CUSTOMER ASSISTANCE AND THEY TOLD ME THAT MY VIN NUMBER WAS NOT PART OF THE RECALL. I EXPLAINED TO THEM THAT I HAD THE SAME FAILURE AS ALL THE OTHERS THAT WERE REPORTED. THEY TOLD ME IT DIDN'T MATTER AS MY VIN NUMBER WAS NOT PART OF THE RECALL. I HAD TO GET MY WIPERS FIXED AT THE LOCAL CHEVROLET DEALER. THEY TOLD ME THAT THE REPAIR WAS THE SAME AS THEY DID FOR THE VEHICLES THAT WERE PART OF THE RECALL. I HAD THEM SAVE THE PARTS BUT THEY CHARGED ME $580.70. AFTER NUMEROUS PHONE CALLS I RECEIVED NO SATISFACTION FROM CHEVROLET. THIS IS A SERIOUS SAFETY ISSUE AND I HOPE YOUR AGENCY CAN HELP.
NHTSA ODI #11006806
32,000 miles · Jul 11, 2017
Power TrainVisibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE DEALER WAS CONTACTED (MATTHEWS CHEVROLET IN BUCYRUS, OH) AND STATED THAT THERE …
Read full complaint
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE DEALER WAS CONTACTED (MATTHEWS CHEVROLET IN BUCYRUS, OH) AND STATED THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
NHTSA ODI #11004235
80,000 miles · Oct 29, 2016
Visibility/wiper
DANGEROUS SITUATION. PASSING CARS (IN MOTION) ON INTERSTATE 81S WHILE RAINING. WIPERS STOP AND VISIBILITY HAMPERED. REPAIR - WIPER TRANSMISSION REMOVED AND REPLACED. THIS PROBLEM HAS BEEN RECORDED FOR MANY YEARS FOR THIS MAKE AND MODEL.
NHTSA ODI #10919978
5,000 miles · Sep 14, 2016
Visibility/wiper
MY 2015 EQUINOX HAS SPOTS ALL OVER THE REAR WINDSHIELD. I'VE BEEN TO 2 DIFFERENT DEALERS AND HAVE HAD NO SUCCESS. THE SPOTS APPEAR TO BE FADING SPOTS INSIDE THE WINDOW GLASS, CANNOT WIPE THEM OFF OR NO AMOUNT OF CLEANING WORKS. WHEN DRIVING IN CERTAIN LIGHT, THE SPOTS ARE VERY DISTRACTING AND CAUSE A VISUAL PTOBLEM. BOTH DEALE…
Read full complaint
MY 2015 EQUINOX HAS SPOTS ALL OVER THE REAR WINDSHIELD. I'VE BEEN TO 2 DIFFERENT DEALERS AND HAVE HAD NO SUCCESS. THE SPOTS APPEAR TO BE FADING SPOTS INSIDE THE WINDOW GLASS, CANNOT WIPE THEM OFF OR NO AMOUNT OF CLEANING WORKS. WHEN DRIVING IN CERTAIN LIGHT, THE SPOTS ARE VERY DISTRACTING AND CAUSE A VISUAL PTOBLEM. BOTH DEALERS MORE OR LESS SAID IT'S MY PROBLEM. MY CAR ONLY HAS 10,000 MILES AND I CANNOT UNDERSTAND WHY SOMEONE CAN'T HELP.
NHTSA ODI #10906347
25 miles · Nov 17, 2015
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING VARIOUS SPEEDS, THE SUN SHINED INTO THE FRONT WINDSHIELD AND REFLECTED OFF THE CHROME FINISH ONTO THE FRONT CUP HOLDERS AND OBSCURED THE CONTACT'S VISION WHILE DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR…
Read full complaint
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING VARIOUS SPEEDS, THE SUN SHINED INTO THE FRONT WINDSHIELD AND REFLECTED OFF THE CHROME FINISH ONTO THE FRONT CUP HOLDERS AND OBSCURED THE CONTACT'S VISION WHILE DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration