TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE WINDSHIELD WIPERS FAILED TO WORK AND WERE STUCK IN THE UPRIGHT POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIPER TRANSMISSION NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED.…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE WINDSHIELD WIPERS FAILED TO WORK AND WERE STUCK IN THE UPRIGHT POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIPER TRANSMISSION NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A TSB, WARRANTY, OR RECALL. THE FAILURE MILEAGE WAS 66,000. *TT*JB
NHTSA ODI #11151333
67,000 miles · Nov 8, 2018
Visibility/wiper
AS I WAS DRIVING ON THE HIGHWAY 2 WEEKS AGO IN THE RAIN, MY DRIVER SIDE WINDSHIELD WIPERS WERE GOING BACK AND FORTH AND ALL OF A SUDDEN THE DRIVER SIDE WIPER GOT STUCK AND STOPPED WORKING. I ENDED UP GETTING IT FIXED AND IT WAS $300 TO REPAIR. I ALSO SAW AN ARTICLE ABOUT HOW THIS WAS COMMON ON OLDER MODELS OF THE SAME CAR. UNFOR…
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AS I WAS DRIVING ON THE HIGHWAY 2 WEEKS AGO IN THE RAIN, MY DRIVER SIDE WINDSHIELD WIPERS WERE GOING BACK AND FORTH AND ALL OF A SUDDEN THE DRIVER SIDE WIPER GOT STUCK AND STOPPED WORKING. I ENDED UP GETTING IT FIXED AND IT WAS $300 TO REPAIR. I ALSO SAW AN ARTICLE ABOUT HOW THIS WAS COMMON ON OLDER MODELS OF THE SAME CAR. UNFORTUNATELY SINCE I HAVE A 2015, I JUST MISSED THE RECALL NOTICE, EVEN THOUGH I APPARENTLY HAD THE SAME ISSUE WITH MINE.
NHTSA ODI #11150125
96,000 miles · Nov 8, 2018
Visibility/wiper
WHILE DRIVING IN THE RAIN IN MY 2015 EQUINOX ON A MAJOR HIGHWAY MY WINDSHIELD WIPERS STOPPED WORKING CREATING AN EXTREMELY HAZARDOUS CONDITION. NEEDED TO HAVE THE WIPER TRANSMISSION REPLACED BY THE DEALER AT A COST $380.00.
NHTSA ODI #11150113
67,000 miles · Nov 8, 2018
Visibility/wiper
I EAS FRIVONG 2 PASSENGERS FOR LYFT AND IT STARTED RAINING VERY HARD.I TURNED ON MY WINDSHIELD WIPERS ON THE FASTEST SETTING BECAUSE I COULD NOT SEE WHERE I WAS GOING AND I HEARED THE WIPERS BANGING HARD AS THEY WERE WIPING THE RAIN AWAY SO I CAN SEE THE ROAD WHEN SUDDENLY MY WIPERS STOPPED EN ROUTE TO MY FIRST ADDRESS.MY FIRST …
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I EAS FRIVONG 2 PASSENGERS FOR LYFT AND IT STARTED RAINING VERY HARD.I TURNED ON MY WINDSHIELD WIPERS ON THE FASTEST SETTING BECAUSE I COULD NOT SEE WHERE I WAS GOING AND I HEARED THE WIPERS BANGING HARD AS THEY WERE WIPING THE RAIN AWAY SO I CAN SEE THE ROAD WHEN SUDDENLY MY WIPERS STOPPED EN ROUTE TO MY FIRST ADDRESS.MY FIRST CLIENT LIVED 10 MINUTES AWAY IN RUSH HOUR BUMPER TO BUMPER TRAFFIC.I GOT SO SCARED AND MY CLIENTS WERE EVEN MORE SCARED BECAUSE I HAD TO DRIVE THEM HOME WITH MY HEAD STICKING OUT OF THE WINDOW.AFTER DROPPING THEM OFF SAFELY IN A TERRIBLE RAIN STORM MY WIPERS STOPPED WORKING WHILE I WAS DRIVING.WHEN I LOOKED INTO THEM IT WAS MY WIPER MOTOR AND LINKAGE THAT BROKE OFF AND STOPPED THEM FROM WIPING THE HEAVY RAIN.LUCKY I HAVE SOME KNOWLEDGE WITH THIS PART BECAUSE IT HAPPENED TO ME BEFORE IN A DIFFERENT VEHICLE,SO I BOUGHT A USED SET FROM THE JUNK YARD TO PUT ON MY NEW CAR.BUT I WOULD LIKE FOR A BRAND NEW SET PUT IN MY VEHICLE BEFORE THE USED ONE BREAKS ON ME.I ALSO HAD A PROBLEM WITH AN AIR CONDITIONING/HEAT PART THAT BROKE INSIDE THE SAME VEHICLE.
NHTSA ODI #11150071
46,000 miles · Nov 8, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS SEIZED. THE CONTACT NOTICED THAT THE WINDSHIELD WIPER ARMS PULLED AWAY FROM THE WINDSHIELD AND THE WINDSHIELD MOTOR REMAINED ACTIVATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSI…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS SEIZED. THE CONTACT NOTICED THAT THE WINDSHIELD WIPER ARMS PULLED AWAY FROM THE WINDSHIELD AND THE WINDSHIELD MOTOR REMAINED ACTIVATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-4808902384. THE FAILURE MILEAGE WAS 46,000.
NHTSA ODI #11150064
60,800 miles · Nov 7, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION DURING INCLEMENT WEATHER. AS A RESULT, THE CONTACT HAD TO DRIVE EXTREMELY SLOWLY AND PARKED THE VEHICLE DUE TO THE FAILURE. SHOTTENKIRK CHEVROLET (755 W HICKMAN RD, WAUKEE, IA 50263, 1-(877) 291-9490) INSPECTED THAT TH…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION DURING INCLEMENT WEATHER. AS A RESULT, THE CONTACT HAD TO DRIVE EXTREMELY SLOWLY AND PARKED THE VEHICLE DUE TO THE FAILURE. SHOTTENKIRK CHEVROLET (755 W HICKMAN RD, WAUKEE, IA 50263, 1-(877) 291-9490) INSPECTED THAT THE CHAIN THAT LINKED THE WINDSHIELD WIPERS TO THE MOTOR WAS FRACTURED. THE CHAIN WAS REPLACED. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL. THE FAILURE WAS REMEDIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,800.
NHTSA ODI #11149865
77,000 miles · Nov 5, 2018
Visibility/wiper
WINDSHIELD WIPERS QUIT WORKING IN A RAIN STORM IN HEAVY TRAFFIC ON A SUNDAY NIGHT WITH A THREE (3) HOUR DRIVE AHEAD OF ME. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED, I HAVE SEEN THIS HAS BEEN A PROBLEM IN THE PASS WITH THE EQUINOX AND IT STILL THE SAME PROBLEM WITH WINDSHIELD WIPERS TODAY. I'M A EXPERIENCED DRIVER AND AT…
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WINDSHIELD WIPERS QUIT WORKING IN A RAIN STORM IN HEAVY TRAFFIC ON A SUNDAY NIGHT WITH A THREE (3) HOUR DRIVE AHEAD OF ME. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED, I HAVE SEEN THIS HAS BEEN A PROBLEM IN THE PASS WITH THE EQUINOX AND IT STILL THE SAME PROBLEM WITH WINDSHIELD WIPERS TODAY. I'M A EXPERIENCED DRIVER AND AT 72 YEARS OF AGE MY THOUGH WAS OF A INEXPERIENCED DRIVER AND WHAT THEIR REACTION WOULD BE IN THE SAME SCENARIO. I EXPLAINED THIS TO A GM REP. AND WAS TOLD TO TAKE IT TO A DEALER, THAT I WILL DO AT MY EXPENSE. THIS ISSUE SHOULD BE ADDRESSED, IF THIS HAD HAPPENED IN 1956 IT WOULD BE REPAIRED AND NOT A ISSUE NEXT YEAR
NHTSA ODI #11145361
54,000 miles · Oct 30, 2018
Visibility/wiper
WHILE DRIVING ON THE FREEWAY DURING A HEAVY RAIN STORM I HAD MY WIPERS RUNNING AT THE MEDIUM INTERVAL AND THEY COMPLETELY STOPPED WORKING. I HAD TO PULL OFF ONTO THE SHOULDER IN A CONSTRUCTION ZONE, BETWEEN LARGE ORANGE BARRELS, AND WAIT FOR THE RAIN TO SUBSIDE. I ATTEMPTED TO CHANGE THE FUSES AND THIS WAS NOT THE PROBLEM. I JUS…
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WHILE DRIVING ON THE FREEWAY DURING A HEAVY RAIN STORM I HAD MY WIPERS RUNNING AT THE MEDIUM INTERVAL AND THEY COMPLETELY STOPPED WORKING. I HAD TO PULL OFF ONTO THE SHOULDER IN A CONSTRUCTION ZONE, BETWEEN LARGE ORANGE BARRELS, AND WAIT FOR THE RAIN TO SUBSIDE. I ATTEMPTED TO CHANGE THE FUSES AND THIS WAS NOT THE PROBLEM. I JUST GOT THE DIAGNOSTIC BACK FROM THE DEALERSHIP. THEY NOTIFIED ME THAT THE WINDSHIELD WIPER TRANSMISSION NEEDS TO BE REPLACED AND IT WILL COST $355.00. MY VEHICLE HAS LESS THAN 55,000 MILES ON IT. I'M HOPING THAT IT WILL BE COVERED BY WARRANTY, ESPECIALLY SINCE A RECALL HAS NOT BEEN ISSUED AND I SEE OVER 20 OTHER REPORTS OF THE EXACT SAME THING HAPPENING. IT WAS AN EXTREMELY DANGEROUS SITUATION AND TURNED A 4 HOUR DRIVE INTO A 7.5 HOUR DRIVE BECAUSE I HAD TO STOP REPEATEDLY WHEN THE RAIN PICKED UP.
NHTSA ODI #11144160
85,000 miles · Oct 25, 2018
Visibility/wiper
THE WIPER BLADES STOPPED WORKING WHILE I WAS DRIVING ON THE HIGHWAY IN A THUNDERSTORM. I WAS UNABLE TO SEE THROUGH MY FRONT WINDSHIELD. I WAS ABLE TO PULL ON THE SIDE AND WAIT UNTIL MY VISIBILITY WAS CLEAR TO PROCEED ON MY ROUTE.
NHTSA ODI #11142556
111,000 miles · Oct 23, 2018
Visibility/wiper
FRONT WINDSHIELD WIPERS QUIT WORKING WHILE DRIVING IN HARD RAIN ON A FREEWAY. WAS TOLD THIS IS A KNOWN PROBLEM WITH CHEVY EQUINOX AND RECALLS HAVE BEEN MADE IN CANADA FOR SAME ISSUE. HAVE TO REPLACE BUSHINGS.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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