NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
250 reportsClear category filter125,000 miles · Jan 7, 2019
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPER MOTOR MADE A NOISE THAT SOUNDED AS IF THE MOTOR WAS TRYING TO ENGAGE THE WINDSHIELD WIPERS, BIT NEVER DID. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACT…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPER MOTOR MADE A NOISE THAT SOUNDED AS IF THE MOTOR WAS TRYING TO ENGAGE THE WINDSHIELD WIPERS, BIT NEVER DID. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-4970143711. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000.
NHTSA ODI #11164840
35,390 miles · Dec 26, 2018
Visibility/wiper
I WAS DRIVING DOWN THE INTERSTATE (GOING 75MPH) IN MODERATE RAIN WHEN SUDDENLY OUR WINDSHIELD WIPERS OVER EXTENDED AND WOULD NO LONGER ENGAGE. WE HAD TO STOP BECAUSE WE COULDN'T SEE. WE HAD TO MAKE OUR WAY OFF THE HIGHWAY AND TO A REPAIR SHOP TO GET THEM 'RIGGED' TO GET US BACK ON THE ROAD.
NHTSA ODI #11163533
49,753 miles · Dec 23, 2018
Visibility/wiper
ON THE EVENING OF DECEMBER 22ND, 2018 DURING HEAVY RAIN DRIVING APPROXIMATELY 60MPH ON THE FREEWAY (SOUTH ON I5 IN EVERETT, WA), THE WINDSHIELD WIPERS STOPPED FUNCTIONING IN MID STROKE. WITH EXTREMELY POOR VISIBILITY, WE MANAGED TO PULL THE VEHICLE OFF THE FREEWAY WE SHUT THE VEHICLE OFF AND RESTARTED IT HOPING THIS WOULD RESET…
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ON THE EVENING OF DECEMBER 22ND, 2018 DURING HEAVY RAIN DRIVING APPROXIMATELY 60MPH ON THE FREEWAY (SOUTH ON I5 IN EVERETT, WA), THE WINDSHIELD WIPERS STOPPED FUNCTIONING IN MID STROKE. WITH EXTREMELY POOR VISIBILITY, WE MANAGED TO PULL THE VEHICLE OFF THE FREEWAY WE SHUT THE VEHICLE OFF AND RESTARTED IT HOPING THIS WOULD RESET THE WIPERS, BUT THEY CONTINUED TO NOT FUNCTION. THE WIPER MOTOR CAN BE HEARD FUNCTIONING, HOWEVER, THE WIPER ARMS FAIL TO MOVE. WE WILL BE TAKING IT TO OUR DEALER FOR SERVICE, BUT SUSPECT THE BUSHINGS ON THE TRANSMISSION HAVE FAILED.
NHTSA ODI #11163175
36,000 miles · Dec 21, 2018
Visibility/wiper
I WAS TRAVELING ON A HIGHWAY IN HEAVY RAIN WHEN SUDDENLY THE PASSENGER-SIDE WIPER STARTED MOVING IN THE OPPOSITE DIRECTION AS THE DRIVER-SIDE WIPER. IT FINALLY STOPPED DEAD AND I ONLY HAD THE DRIVER SIDE WIPER BUT THE BLADE WAS BADLY DAMAGED WHEN THEY WERE HITTING ONE ANOTHER SO I HAD VERY LIMITED VISION. I CONSIDER THIS TO BE A…
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I WAS TRAVELING ON A HIGHWAY IN HEAVY RAIN WHEN SUDDENLY THE PASSENGER-SIDE WIPER STARTED MOVING IN THE OPPOSITE DIRECTION AS THE DRIVER-SIDE WIPER. IT FINALLY STOPPED DEAD AND I ONLY HAD THE DRIVER SIDE WIPER BUT THE BLADE WAS BADLY DAMAGED WHEN THEY WERE HITTING ONE ANOTHER SO I HAD VERY LIMITED VISION. I CONSIDER THIS TO BE AN EXTREMELY HAZARDOUS SITUATION.
NHTSA ODI #11162946
108,000 miles · Dec 13, 2018
Visibility/wiper
DURING A SNOW STORM IN VIRGINIA 12/09/2018 MY WINDSHIELD WIPERS SUDDENLY AND WITHOUT WARNING STOPPED WORKING. I HAD TO DRIVE REMAINDER OF THE 2 HOUR DRIVE HOME DURING A SNOW STORM, AT NIGHT IN TREACHEROUS CONDITIONS WITH NO WINDSHIELD WIPERS. I HAD TO HAVE THE DEALERSHIP (TAPPAHANNOCK CHEVROLET) REPLACE THE ENTIRE WINDSHIELD WI…
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DURING A SNOW STORM IN VIRGINIA 12/09/2018 MY WINDSHIELD WIPERS SUDDENLY AND WITHOUT WARNING STOPPED WORKING. I HAD TO DRIVE REMAINDER OF THE 2 HOUR DRIVE HOME DURING A SNOW STORM, AT NIGHT IN TREACHEROUS CONDITIONS WITH NO WINDSHIELD WIPERS. I HAD TO HAVE THE DEALERSHIP (TAPPAHANNOCK CHEVROLET) REPLACE THE ENTIRE WINDSHIELD WIPER TRANSMISSION ASSEMBLY (WITH MOTOR) SIMPLY BECAUSE A PLASTIC TRANSMISSION ARM LOCK (POORLY DESIGNED PLASTIC BUTTON/BUSHING BROKE. TOTAL COST WAS $357.40 DUE TO A LOUSY DESIGN!
NHTSA ODI #11161099
75,000 miles · Dec 11, 2018
Visibility/wiper
VEHICLE DRIVING ON FREEWAY AT 70 MPH. HEAVY RAIN GOING ON WITH WINDSHIELD WIPERS GOING ON. SUDDENLY WINDSHIELD WIPERS STOPPED AND VISIBILITY WAS MINIMAL. IT WAS DIFFICULT TO FIND THE EMERGENCY SHOULDER OF FREEWAY. VERY DANGEROUS SITUATION. CAR HAD TO BE TOWED SINCE IT COULD NOT BE DRIVEN IN THE RAIN
NHTSA ODI #11160736
57,000 miles · Dec 4, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 45 MPH, THE WINDSHIELD WIPERS STOPPED OPERATING WHILE THE CONTACT WAS DRIVING IN THE RAIN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
NHTSA ODI #11155845
33,000 miles · Dec 3, 2018
Visibility/wiper
LAST SATURDAY AS I WAS DRIVING ON THE TOLLWAY, MY WIPERS JUST STOPPED WORKING. IT WAS POURING RAIN. TALK ABOUT BEING SCARED. I MANAGED TO GET TO THE NEXT EXIT AND GET OFF THE TOLLWAY AND PULL OVER ON A SIDE STREET. I HAD A SWEAT SHIRT IN THE CAR AND HAD TO SAFELY PULL OVER AT TIMES EVERY 3 BLOCKS TO CLEAR THE WINDOW. SOMET…
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LAST SATURDAY AS I WAS DRIVING ON THE TOLLWAY, MY WIPERS JUST STOPPED WORKING. IT WAS POURING RAIN. TALK ABOUT BEING SCARED. I MANAGED TO GET TO THE NEXT EXIT AND GET OFF THE TOLLWAY AND PULL OVER ON A SIDE STREET. I HAD A SWEAT SHIRT IN THE CAR AND HAD TO SAFELY PULL OVER AT TIMES EVERY 3 BLOCKS TO CLEAR THE WINDOW. SOMETIMES THE RAIN SLOWED AND I COULD GO A LITTLE FURTHER DOWN SIDE STREETS. I MADE IT TO A GAS STATION WITH OF COURSE NO MECHANIC AND LOCATED THE WIPER FUSE AND SWITCHED THE REAR CAMERA FUSE WITH IT (SAME W), BUT IT STILL DIDN'T WORK. I BOUGHT PAPER TOWELS AND AGAIN KEPT STOPPING TO WIPE THE WINDOW. REALLY DANGEROUS AND SCARY. MIRACULOUSLY, ABOUT HALF WAY TO HOME FROM THERE IT STOPPED RAINING AND I WAS ABLE TO GET HOME. RESEARCH SHOWS THIS WIPER PROBLEM IS A RECALL IN CANADA. IT SHOULD BE HERE, TOO. IT COST $595 TO REPAIR.
NHTSA ODI #11155683
74,000 miles · Nov 15, 2018
Visibility/wiper
JULY 25, 2018 WHILE DRIVING ON THE HIGHWAY IN A HEAVY RAINSTORM FRONT WINDSHIELD WIPERS MOTOR WENT OUT COMPLETELY I HAD 0 VISIBILITY I WAS STRANDED ON THE HIGHWAY FOR HOURS UNTIL THE RAIN STOPPED. IT WAS REPAIRED THE NEXT DAY THEY STATED WATER HAD GOTTEN INTO THE LINKAGE AND UPPER TRANSMISSION BOX FOR THE WINDSHIELD WIPERS ALSO …
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JULY 25, 2018 WHILE DRIVING ON THE HIGHWAY IN A HEAVY RAINSTORM FRONT WINDSHIELD WIPERS MOTOR WENT OUT COMPLETELY I HAD 0 VISIBILITY I WAS STRANDED ON THE HIGHWAY FOR HOURS UNTIL THE RAIN STOPPED. IT WAS REPAIRED THE NEXT DAY THEY STATED WATER HAD GOTTEN INTO THE LINKAGE AND UPPER TRANSMISSION BOX FOR THE WINDSHIELD WIPERS ALSO MATERIAL USED TO MAKE THE PARTS ARE NOT OF GOOD QUALITY. NOVEMBER 15, 2018 NOW THREE MONTHS LATER DURING A MAJOR SNOW AND ICE STORM THE SAME EXACT PROBLEM ONLY THIS TIME I WAS ON A CITY STREET DRIVING.
NHTSA ODI #11151787
65,614 miles · Nov 14, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH, THE WINDSHIELD WIPERS TURNED COMPLETELY OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WALKER CHEVROLET (4130 1ST AVE, NITRO, WV 25143) AND THE WINDSHIELD WIPER TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEA…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH, THE WINDSHIELD WIPERS TURNED COMPLETELY OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WALKER CHEVROLET (4130 1ST AVE, NITRO, WV 25143) AND THE WINDSHIELD WIPER TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 55,000. *TT*JB
NHTSA ODI #11151562
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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