I RECEIVED A NOTICE FROM GM ON MY 2015 CHEVROLET EQUINOX ON 2/6/20 STATING THAT THERE MAY BE A CONDITION WHERE A LINK BALL SOCKET IN THE WIPER TRANSMISSION MAY SEPARATE. IF THIS WERE TO OCCUR, THE DRIVER WOULD EXPERIENCE A SUDDEN LOSS OF WIPER FUNCTION! AFTER TALKING WITH GM AND THE DEALER, WAS TOLD THIS DOES NOT CONSTITUTE A RE…
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I RECEIVED A NOTICE FROM GM ON MY 2015 CHEVROLET EQUINOX ON 2/6/20 STATING THAT THERE MAY BE A CONDITION WHERE A LINK BALL SOCKET IN THE WIPER TRANSMISSION MAY SEPARATE. IF THIS WERE TO OCCUR, THE DRIVER WOULD EXPERIENCE A SUDDEN LOSS OF WIPER FUNCTION! AFTER TALKING WITH GM AND THE DEALER, WAS TOLD THIS DOES NOT CONSTITUTE A RECALL. I STRONGLY DISAGREE!
NHTSA ODI #11307520
185,000 miles · Feb 6, 2020
Visibility/wiper
WHILE DRIVING ON THE INTERSTATE AT NIGHT ABOUT 70 MPH IN A VERY HEAVY RAIN MY WIPERS STOPPED WORKING IT WAS A VERY DANGEROUS SITUATION I HAD TO LEAVE MY CAR ON THE SIDE OF THE ROAD TILL THE NEXT DAY AND THANK GOD IT WASN'T RAINING.
NHTSA ODI #11307503
Mileage unknown · Feb 6, 2020
Visibility/wiper
THE WINDSHIELD WIPERS ARE NOT WORKING. WE HAVE REPLACED THE BUSHINGS TWICE AND THEY CONTINUE TO STOP WORKING. THEY WILL WORK TEMPORARILY AND THEN FAIL AGAIN. THIS ORIGINALLY HAPPENED IN JULY OF 2019 AND AGAIN IN DECEMBER OF 2019
NHTSA ODI #11307425
Mileage unknown · Jan 27, 2020
Visibility/wiper
DRIVING IN RAIN AT NIGHT WHEN WIPERS SUDDENLY STOPPED. CHECKED FUSES, NO SUCCESS. HAD TO REPLACE WIPER MOTOR.
NHTSA ODI #11302183
123,562 miles · Jan 13, 2020
Visibility/wiper
DRIVING AT NIGHT IN RAIN STORM, POURING DOWN RAIN, WIPERS STOPPED WORKING MID SWING. I WAS ON A DARK HIGHWAY 15 MILES FROM ANY WHERE, TURNED AROUND AND HEADED HOME, TRAFFIC WAS NON STOP ,I WAS SCARED TO DEATH.
NHTSA ODI #11298957
Mileage unknown · Jan 9, 2020
Unknown Or OtherVisibility/wiper
2015 CHEVROLET EQUINOX. I WAS DRIVING ON THE HIGHWAY AT 60 MPH WHEN SUNROOF SHATTERED. I HEARD A LOUD NOISE AND DID NOT SEE ANYTHING THAT COULD HAVE HIT MY CAR. I PULLED THE COVER BACK ON THE SUNROOF TO SEE IF I COULD SEE WHAT HAPPENED. THE ONLY THING I COULD SEE WAS GLASS CRACKED INTO A MILLION PIECES. THE SUNROOF SHATTERED OUT…
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2015 CHEVROLET EQUINOX. I WAS DRIVING ON THE HIGHWAY AT 60 MPH WHEN SUNROOF SHATTERED. I HEARD A LOUD NOISE AND DID NOT SEE ANYTHING THAT COULD HAVE HIT MY CAR. I PULLED THE COVER BACK ON THE SUNROOF TO SEE IF I COULD SEE WHAT HAPPENED. THE ONLY THING I COULD SEE WAS GLASS CRACKED INTO A MILLION PIECES. THE SUNROOF SHATTERED OUT OF NO WHERE. GLASS FLEW OFF THE TOP OF MY SUV WHILE OTHER DRIVERS WERE BEHIND ME, WHICH PUT MANY DRIVERS IN DANGER. FIRST MY WIPERS STOP WORKING OUT OF THE BLUE AND NOW MY SUNROOF SHATTERS. THESE VEHICHLES ARE DEFECTIVE AND NOT SAFE TO DRIVE. RECALLS SHOULD BE ISSUED FOR THE 2015 CHEVROLET EQUINOX IN THE UNITED STATES BEFORE SOMEONE IS SERIOUSLY INJURED OR LOOSES THEIR LIFE.
NHTSA ODI #11298267
68,000 miles · Jan 2, 2020
Visibility/wiper
I WAS DRIVING DOWN A TWO WAY ROAD WHEN IT STARTED POURING ALL OF A SUDDEN LIKE IT TENDS TO DO WHERE I LIVE. I TURNED ON MY WIPERS AND THEY ONLY WORKED FOR A COUPLE OF MINUTES BEFORE THE PASSENGER SIDE WIPER TURNED PAST THE WINDSHIELD AND GOT STUCK IN THAT POSITION. I COULD NOT SEE A THING AND HAD TO PULL OVER UNTIL THE RAIN STOP…
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I WAS DRIVING DOWN A TWO WAY ROAD WHEN IT STARTED POURING ALL OF A SUDDEN LIKE IT TENDS TO DO WHERE I LIVE. I TURNED ON MY WIPERS AND THEY ONLY WORKED FOR A COUPLE OF MINUTES BEFORE THE PASSENGER SIDE WIPER TURNED PAST THE WINDSHIELD AND GOT STUCK IN THAT POSITION. I COULD NOT SEE A THING AND HAD TO PULL OVER UNTIL THE RAIN STOPPED, THIS IS WAY TOO DANGEROUS. I'M LUCKY THIS DIDN'T HAPPEN WHILE ON THE FREEWAY. I TRIED TO TURN THE WIPERS ON AND THEY WOULD NOT MOVE. WHY HASN'T GM ADDRESSED THIS ISSUE? I READ THAT THERE WAS A RECALL FOR 2013 MODELS AND IN CANADA THEY RECALLED MODELS UP TO 2016.
NHTSA ODI #11296731
55 miles · Dec 31, 2019
Visibility/wiper
ON SUNDAY, AUGUST 18, 2019, ABOUT 7:30 AM WHILE DRIVING ON A 3 LANE HIGHWAY GOING ABOUT 55 MPH DURING A HEAVY RAIN DOWNPOUR, MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING. THEY SUDDENLY STOPPED MOVING WHILE IN MOTION, ONE EXTENDING OFF THE WINDSHIELD, THE OTHER STOPPED IN THE MIDDLE OF THE WINDSHIELD. I INSTANTLY HAD ZERO VI…
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ON SUNDAY, AUGUST 18, 2019, ABOUT 7:30 AM WHILE DRIVING ON A 3 LANE HIGHWAY GOING ABOUT 55 MPH DURING A HEAVY RAIN DOWNPOUR, MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING. THEY SUDDENLY STOPPED MOVING WHILE IN MOTION, ONE EXTENDING OFF THE WINDSHIELD, THE OTHER STOPPED IN THE MIDDLE OF THE WINDSHIELD. I INSTANTLY HAD ZERO VISIBILITY AND WAS IN DANGER OF CRASHING. THERE WERE MANY OTHER VEHICLES DRIVING ON THE HIGHWAY. I WAS TERRIFIED BUT SOMEHOW MANAGED TO MANEUVER MY VEHICLE TO THE SIDE OF THE ROAD BY ROLLING DOWN MY WINDOW AND STICKING MY HEAD OUT TO SEE JUST ENOUGH TO PULL OVER SAFELY. MY ORDEAL WAS NOT OVER BECAUSE THE SIDE OF THE HIGHWAY WAS NOT THAT WIDE AND DUE TO THE NATURE OF MY JOB, I WAS FULLY AWARE THAT IT IS EXTREMELY DANGEROUS TO BE ON THE SIDE OF A HIGHWAY, ESPECIALLY DURING BAD WEATHER, BECAUSE OTHER DRIVERS MIGHT NOT SEE YOU AND COMPLETELY CRASH INTO YOU GOING FULL SPEED, THUS MY LIFE WAS IN SERIOUS DANGER. I FRANTICALLY LOCATED AND CALLED FOR ROADSIDE ASSISTANCE WHILE WATCHING TRAFFIC ANXIOUSLY IN MY REAR VIEW MIRROR. I WAS IN COMPLETE PANIC MODE AND COULD BARELY FOCUS. I DECIDED THAT IT WAS TOO DANGEROUS TO WAIT THERE FOR EMERGENCY HELP SO I GOT OUT OF MY CAR AND MANUALLY WIPED THE WINDSHIELD CLEAR AND BEGAN DRIVING ON THE SHOULDER SLOWLY TO THE NEAREST EXIT WHICH WAS ABOUT 3/4 MILE AWAY. I MADE IT OFF OF THE HIGHWAY AND DROVE CAUTIOUSLY UNTIL I MADE IT HOME. MY ORDEAL WAS TRAUMATIZING. WHAT MADE THIS ENTIRE NIGHTMARE WORSE IS THAT AFTER GOING ONLINE TO TRY TO FIND OUT WHAT COULD HAVE BEEN THE CAUSE OF THE WIPER FAIL, I SAW THAT THIS EXACT SAME PROBLEM HAD HAPPENED TO MANY OTHER OWNERS OF THE SAME VEHICLE AND CHEVY HAS YET TO RECALL THE WIPERS. I HAD MY WIPERS FIXED BY A CHEVY DEALER IN HOMEWOOD IL., THE REPAIR MECHANIC HAD SEEN MY PROBLEM MANY TIMES. THIS IS AN OUTRAGE. DOES CHEVY CARE ABOUT THEIR CUSTOMERS LIVES?
NHTSA ODI #11292378
163,000 miles · Dec 19, 2019
Visibility/wiper
I WAS DRIVING ABOUT AN HOUR AND A HALF AWAY IN DECEMBER IN INDIANA ON THE INTERSTATE GOING 70 MPH AND IT STARTED TO SNOW/RAIN. I TURNED MY WIPERS ON AND THEY STOPPED WORKING WITH THE WIPERS STILL IN MY VIEW. I HAD TO PULL OVER AND MOVE THEM TO SEE AND THE CAR WAS NOT DRIVABLE DUE TO THE WEATHER CONDITIONS. I HAD TO FIND A PAR…
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I WAS DRIVING ABOUT AN HOUR AND A HALF AWAY IN DECEMBER IN INDIANA ON THE INTERSTATE GOING 70 MPH AND IT STARTED TO SNOW/RAIN. I TURNED MY WIPERS ON AND THEY STOPPED WORKING WITH THE WIPERS STILL IN MY VIEW. I HAD TO PULL OVER AND MOVE THEM TO SEE AND THE CAR WAS NOT DRIVABLE DUE TO THE WEATHER CONDITIONS. I HAD TO FIND A PARTS STORE THAT HAD THE WIPER BLADE TRANSMISSION LINKAGE AND SPENT $170 TO FIX IT. I FEEL LIKE THIS IS A SAFETY HAZARD WHILE TRYING TO USE THE WIPERS IN THE WEATHER CONDITIONS BECAUSE THERE IS NOTHING YOU CAN DO TO FIX IT RIGHT AWAY!
NHTSA ODI #11290018
75,000 miles · Dec 17, 2019
Visibility/wiper
THE WINDSHIELD WIPERS JUST STOPPED WORKING WHILE IT WAS RAINING HEAVY. ME AND MY DAUGHTER WAS IN THE CAR IN THE CITY OF RIVERDALE GOING DOWN HWY 85, IT WAS HORRIFIC. I HAD TO FOLLOW THE LIGHTS OF THE CAR IN FRONT OF ME TO FEEL MY WAY TO A SAFE PLACE TO STOP.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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