NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
227 reportsClear category filterMileage unknown · Dec 20, 2025
EngineFuel/propulsion System
My 2015 Chevrolet Equinox has a cracked exhaust manifold, a known issue affecting many vehicles of this model. When using the heat or air conditioning, gas fumes enter the cabin, creating a serious risk of carbon monoxide exposure. I regularly transport my two young children in this vehicle, and we are forced to drive with the w…
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My 2015 Chevrolet Equinox has a cracked exhaust manifold, a known issue affecting many vehicles of this model. When using the heat or air conditioning, gas fumes enter the cabin, creating a serious risk of carbon monoxide exposure. I regularly transport my two young children in this vehicle, and we are forced to drive with the windows down in cold weather to reduce the risk. The vehicle also consumes oil and is still being financed. Despite the manufacturer being aware that this is a widespread problem, I am being quoted nearly $2,000 for the repair. This poses an immediate and serious threat to the health and safety of my children and myself.
NHTSA ODI #11706236
Mileage unknown · Dec 16, 2025
Engine
Timing chain tensioner lost tension and timing chain got so loose it would not turn the cams and catastrophic engine valve damage was done! This engine is notorious for this and there are class action lawsuits as a result but no recalls from GM as yet only TSB’s (Technician Service Bulletins). This is going to cost me thousands …
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Timing chain tensioner lost tension and timing chain got so loose it would not turn the cams and catastrophic engine valve damage was done! This engine is notorious for this and there are class action lawsuits as a result but no recalls from GM as yet only TSB’s (Technician Service Bulletins). This is going to cost me thousands in repairs and I still owe $8500 on it. If this happens in traffic it could pose a serious safety risk in addition to the financial burden it is causing many people! Mine fortunately happened in my driveway and the vehicle had to be towed to my mechanic and has been there for 3 weeks. Have had rental vehicle costs as well. He had 3 other 2010-‘16 GM 4 cylinder 2.4L Ecotec engines in his small shop with the exact same issue! After doing research it is a common issue and GM has done nothing to solve it!
NHTSA ODI #11705317
Mileage unknown · Dec 16, 2025
EngineFuel/propulsion SystemUnknown Or OtherFire
When I was driving down the street, I noticed smoke coming from the hood then flames . I parked off to the side of the road and open the door and took off running away from the vehicle. Loosing everything clothes, phones , jewelry important documents. I paid off the vehicle. Was happy that for once in my life I did something goo…
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When I was driving down the street, I noticed smoke coming from the hood then flames . I parked off to the side of the road and open the door and took off running away from the vehicle. Loosing everything clothes, phones , jewelry important documents. I paid off the vehicle. Was happy that for once in my life I did something good until that happen so please help on what to do . I know I didn't pay off the SUV for nothing.
NHTSA ODI #11705238
Mileage unknown · Sep 18, 2025
Electrical SystemEngineUnknown Or Other
My vehicle has been cranking when trying to turn on. Sometimes when it does turn on, it will engage the anti theft system. It will also turn on my 4-ways, and windshield wipers other times without me triggering these buttons. Sometimes it will say that I don’t have power steering. Other times, my AC will not work. It puts me and…
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My vehicle has been cranking when trying to turn on. Sometimes when it does turn on, it will engage the anti theft system. It will also turn on my 4-ways, and windshield wipers other times without me triggering these buttons. Sometimes it will say that I don’t have power steering. Other times, my AC will not work. It puts me and my family at risk because if the system is continuously having issues, I worry that something bad will happen while we are driving! I saw that there are other similar complaints online for the 2015 Chevy equinox. I have no dashboard lights on, other than tire pressure light (which my tire pressure is fine, but the sensor for this has malfunctioned as well). This has been an ongoing and worsening issue since January 2024. I purchased the vehicle with no issues in December 2023.
NHTSA ODI #11688069
Mileage unknown · Aug 20, 2025
EngineFuel/propulsion System
I lost power in the middle of a clover leaf intersection without any previous indicator lights. I was barely able to get to a small shoulder and almost got hit by other vehicles. I was able to restart the car and get to a safer location. The timing chain was failing amd the engine oil was gummy according to the mechanic. I was b…
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I lost power in the middle of a clover leaf intersection without any previous indicator lights. I was barely able to get to a small shoulder and almost got hit by other vehicles. I was able to restart the car and get to a safer location. The timing chain was failing amd the engine oil was gummy according to the mechanic. I was barely over 100,000 miles. Vehicle oil had been regularly maintained with Mobil 1 15,000 mile oil and never showed as low during checks. Throttle body was covered with carbon and the codes came back for the VVT. Timing chain was replaced but the engine lost compression a few months later. All known issues with this engine and I lost tens of thousands on GM’s negligence. Not to mention the dangerous driving situation I was put in with absolutely no warning.I have been sick over the situation for a fee years but thought maybe the information could help others avoid the same fate. Repair total was $9000 plus because so many of the same model was having problems and there was a shortage of replacement engines. Auto part stores started selling crate engines because of the know issues with this engine.
NHTSA ODI #11681755
Mileage unknown · Aug 15, 2025
Electrical SystemEngineFuel/propulsion System
The incident except for by my 2015 Chevrolet Equinox has major electrical faulty ends in and timing belt changes which causes the vehicle to stall on a consumer at any time for me I was driving on a major highway or five Lanes going to work and the car decided to slow down and started shedding off thank God that I made it to the…
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The incident except for by my 2015 Chevrolet Equinox has major electrical faulty ends in and timing belt changes which causes the vehicle to stall on a consumer at any time for me I was driving on a major highway or five Lanes going to work and the car decided to slow down and started shedding off thank God that I made it to the far right side on a media strip and was able get the car to safety on the knee issue but she did slow down and shut off identity media call the triple A for help and roadside assistance they came as soon as they could and then test the car to see if it was the battery or the alternator which I had put in two brand new batteries and two brand new alternators and still have both he test them all and said no he's been pulling cars off major highways that are Equinox and terrain class action lawsuit against General motors in Chevrolet due to faulty issues in the engine and they recently One cases from 2010 to 2014 although my car is a 2015 the same issue still arise my car has 85,000 miles on it when this happens and I kept up the oil change and the maintenance on the car I then in turn had the car towed to a Chevrolet dealer and turned it a diagnostic test on my car vehicle and this is what they said in my car has the same issue that is from the previous lawsuit of Equinox 2010 to 2014. Have the results are as is fun the Chevrolet GMC dealer the vehicle will not start, the problem and issues extend from the timing belt chain, valves, blown gasket, fuel pump,this is causing many major issues along with all the recalls with the 2010 and 2018 Chevrolet Equinox and Terrain. The only thing that they recommend is that the car engine needs to replacement to make consumers feel safe in their vehicles. Although my car is a 2015 I only have 85,000 miles and I continue to do all the maintenance and I was told by another mechanic that it does not have nothing to do so much as the oil change they knew that there were faulty issues with timingbelt
NHTSA ODI #11680862
Mileage unknown · Jul 14, 2025
Engine
The timing chain went down i only have 95000 miles on it is heard these timing chains went down on. Certain equinox i feel this should of been on a recall since chevy knew this was happening 3 000 dollars later
NHTSA ODI #11673346
60,000 miles · Jun 27, 2025
EngineFuel System, Gasoline
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle decelerated unintendedly and jerked violently. The contact stated that the failure recurred consistently while driving. The vehicle was taken to the dealer several times, and the contact was informed that fuel was not reach…
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The contact owns a 2015 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle decelerated unintendedly and jerked violently. The contact stated that the failure recurred consistently while driving. The vehicle was taken to the dealer several times, and the contact was informed that fuel was not reaching the engine. The dealer determined that the fuel pump needed to be replaced. The contact stated that upon towing the vehicle back to the dealer, the dealer replaced the fuel pump. Additionally, the contact stated while driving at an undisclosed speed, the vehicle made an abnormal loud sound. The vehicle was taken back to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact sent an email to the CEO of GM, but no assistance was provided. The failure mileage was approximately 60,000.
NHTSA ODI #11669803
Mileage unknown · Jun 18, 2025
Engine
excessive oil consumption 1qt per 600 miles
NHTSA ODI #11667865
169,000 miles · Jun 9, 2025
Engine
The contact owns a 2015 Chevrolet Equinox. The contact stated that while starting the vehicle, there was an abnormally loud sound coming from the engine compartment with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. The contact was inform…
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The contact owns a 2015 Chevrolet Equinox. The contact stated that while starting the vehicle, there was an abnormally loud sound coming from the engine compartment with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000.
NHTSA ODI #11665877
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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