NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
45 reportsClear category filter40,121 miles · Oct 27, 2018
Electrical System
WIPERS STOPPED WORKING WHILE DRIVING IN THE RAIN ON THE EVENING OF THE 26TH OF OCTOBER 2018. FUSES HAVE BEEN CHECKED AND THOUGH GOOD REPLACED. THERE IS A HUM WHEN YOU TURN THE WIPERS ON. THIS ONLY APPLIES TO THE FRONT WIPERS, THE REAR WORKS FINE. DANGEROUS AS IT WAS ALMOST DARK AND I HAD TO DRIVE HOME SLOWLY AND OUT THE CAR …
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WIPERS STOPPED WORKING WHILE DRIVING IN THE RAIN ON THE EVENING OF THE 26TH OF OCTOBER 2018. FUSES HAVE BEEN CHECKED AND THOUGH GOOD REPLACED. THERE IS A HUM WHEN YOU TURN THE WIPERS ON. THIS ONLY APPLIES TO THE FRONT WIPERS, THE REAR WORKS FINE. DANGEROUS AS IT WAS ALMOST DARK AND I HAD TO DRIVE HOME SLOWLY AND OUT THE CAR IN THE GARAGE. SEEMS THIS IS A RECURRENT PROBLEM WITH THE EQUINOX AS I FOUND OUT IN RESEARCH. WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS? BEFORE OR AFTER A FATALITY?
NHTSA ODI #11143342
38,929 miles · Jan 2, 2018
Electrical SystemSteering
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 25 MPH, ALL THE SENSORS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE "SERVICE ALL WHEEL DRIVE" WARNING INDICATOR ILLUMINATED. THE CONTACT COULD NOT RESTART THE VEHICLE AND IT WAS TOWED TO MIKE SAVOI CHEVROLET IN TROY, MI…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 25 MPH, ALL THE SENSORS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE "SERVICE ALL WHEEL DRIVE" WARNING INDICATOR ILLUMINATED. THE CONTACT COULD NOT RESTART THE VEHICLE AND IT WAS TOWED TO MIKE SAVOI CHEVROLET IN TROY, MICHIGAN. THE DEALER DIAGNOSED THAT THE BODY CONTROL MODULE AND POWER STEERING CONNECT MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,929.
NHTSA ODI #11057954
21,000 miles · Aug 14, 2017
Electrical SystemElectronic Stability Control (esc)Engine
WHILE IN MOTION ENGINE SPUTTERS AS IF RUNNING OUT OF GAS, A/C SHUTS DOWN, THEN ENGINE QUITS WORKING AND CAR COMPLETELY SHUTS OFF. BATTERY IS WORKING FINE; LIGHTS, RADIO, ETC. WORK. CANNOT TURN ENGINE OVER, CANNOT GIVE GAS TO ENGINE. ATTEMPTED TO JUMP START, ENGINE DOES NOT RESPOND.
NHTSA ODI #11015185
21,000 miles · Aug 14, 2017
Electrical SystemElectronic Stability Control (esc)Engine
WHILE IN MOTION ENGINE SPUTTERS AS IF RUNNING OUT OF GAS, A/C SHUTS DOWN, THEN ENGINE QUITS WORKING AND CAR COMPLETELY SHUTS OFF. BATTERY IS WORKING FINE; LIGHTS, RADIO, ETC. WORK. CANNOT TURN ENGINE OVER, CANNOT GIVE GAS TO ENGINE. ATTEMPTED TO JUMP START, ENGINE DOES NOT RESPOND.
NHTSA ODI #11015183
21,000 miles · Aug 14, 2017
Electrical SystemElectronic Stability Control (esc)Engine
WHILE IN MOTION ENGINE SPUTTERS AS IF RUNNING OUT OF GAS, A/C SHUTS DOWN, THEN ENGINE QUITS WORKING AND CAR COMPLETELY SHUTS OFF. BATTERY IS WORKING FINE; LIGHTS, RADIO, ETC. WORK. CANNOT TURN ENGINE OVER, CANNOT GIVE GAS TO ENGINE.
NHTSA ODI #11015179
38,700 miles · Oct 17, 2016
Electrical System
MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR HAS ISSUED TWO COMMUNICATIONS AS FOLLOWS: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY HIGH RESISTANCE OR BATTERY CONNECTION ISSUE. YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE ODOMETER CURRENTLY READS 39,000…
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MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR HAS ISSUED TWO COMMUNICATIONS AS FOLLOWS: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY HIGH RESISTANCE OR BATTERY CONNECTION ISSUE. YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE ODOMETER CURRENTLY READS 39,000 WHICH IS 3,000 MILES BEYOND THE 36,000 WARRANTY COVERAGE EVEN THOUGH THE VEHICLE IS ONLY 1-1/2 YEARS OLD. ONLINE RESEARCH HAS INDICATED THAT GM IS AWARE OF MULTIPLE BATTERY ISSUES WITH THE 2015 EQUINOX AS WELL AS OTHER MODEL YEARS, BUT HAS YET TO IDENTIFY THE SOURCE OF THE ISSUES.
NHTSA ODI #10916671
38,700 miles · Oct 17, 2016
Electrical System
TAKATA RECALL...MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR SENT THE FOLLOWING MESSAGE: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVIC…
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TAKATA RECALL...MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR SENT THE FOLLOWING MESSAGE: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVICE WITH YOUR PREFERRED SERVICE PROVIDER AS SOON AS POSSIBLE, SO THEY CAN REPLACE YOUR BATTERY. YOU CAN STILL DRIVE YOUR CHEVROLET BUT IT MAY BECOME HARDER TO START. AND IF THE BATTERY DOES FAIL, YOU WILL NOT BE ABLE TO START THE VEHICLE. MY ODOMETER READS 39,000 THUS VOIDING ANY WARRANTY COVERAGE OF UP TO 36,000. THE VEHICLE IS ONLY 1-1/2 YEARS OLD, PURCHASED NEW. ONLINE RESEARCH HAS INDICATED THAT THIS HAS BEEN AN ONGOING ISSUE WITH THE CHEVROLET EQUINOX FOR THE 2015 MODELS AS WELL AS MANY OTHER MODEL YEARS. GM HAS BEEN UNABLE TO IDENTIFY THE ROOT CAUSE OF THEIR BATTERY ISSUES. IT APPEARS THAT SOMETHING IS CAUSING A DRAW ON THE SYSTEM AND GM HAS NOT BEEN ABLE TO IDENTIFY THE ISSUE.
NHTSA ODI #10916664
35,000 miles · Sep 13, 2016
Electrical SystemElectronic Stability Control (esc)Steering
ALTHOUGH MY EQUINOX IS JUST A YEAR OLD I'M HAVING PROBLEMS WITH THE STABILI-TRAK AND POWER STEERING. THE SERVICE LIGHT FOR BOTH OF THESE KEEPS COMING ON AND BOTH KEEP GOING OUT WHILE I DRIVE WHICH IS EXTREMELY DANGEROUS. ALSO MY ELECTRONIC PANEL KEEPS GOING OUT. I KNOW THESE MUST BE A MANUFACTORY DEFECT BUT I'M GETTING NO WHERE …
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ALTHOUGH MY EQUINOX IS JUST A YEAR OLD I'M HAVING PROBLEMS WITH THE STABILI-TRAK AND POWER STEERING. THE SERVICE LIGHT FOR BOTH OF THESE KEEPS COMING ON AND BOTH KEEP GOING OUT WHILE I DRIVE WHICH IS EXTREMELY DANGEROUS. ALSO MY ELECTRONIC PANEL KEEPS GOING OUT. I KNOW THESE MUST BE A MANUFACTORY DEFECT BUT I'M GETTING NO WHERE WITH THEM. PLEASE HELP!
NHTSA ODI #10906099
Mileage unknown · Mar 22, 2016
Electrical System
"TAKATA RECALL . I WAS ON MY PHONE USING THE BLUETOOTH. THEN I RECEIVED ANOTHER CALL AND TOOK CALL. MY OTHER PARTY HUNG UP THE LINE AND ONCE I WAS DONE WITH THE CALL I HUNG UP BUT ON THE DISPLAY IT SHOWED AS IF I WAS STILL ON MY PHONE. CUT MY CAR OFF STILL NOTHING HAPPENED. I WENT SO FAR AS RESTING MY RADIO AND PHONE FEATURES...…
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"TAKATA RECALL . I WAS ON MY PHONE USING THE BLUETOOTH. THEN I RECEIVED ANOTHER CALL AND TOOK CALL. MY OTHER PARTY HUNG UP THE LINE AND ONCE I WAS DONE WITH THE CALL I HUNG UP BUT ON THE DISPLAY IT SHOWED AS IF I WAS STILL ON MY PHONE. CUT MY CAR OFF STILL NOTHING HAPPENED. I WENT SO FAR AS RESTING MY RADIO AND PHONE FEATURES.... STILL NOTHING. SO WHEN I HOME THE LIGHT AND DISPLAY STAYED ON AND WHEN WOKE UP THE NEXT MORNING BATTERY DEAD ....MIND YOU THIS IS A 2015 NOT EVEN 3 OR 4 MONTHS SINCE I BOUGHT IT. TOOK THE CAR IN AFTER I HAD TO GET A JUMP START. THE DEALERSHIP KEPT MY CAR FOR A FEW DAYS TO TELL ME NOTHING IS WRONG. BUT AS I DID SOME RESEARCH I SEE OTHER CHEVY EQUINOX OWNER'S ARE HAVING THE SAME ISSUES. WHAT IS GOING TO BE DONE??
NHTSA ODI #10850926
5 miles · Mar 7, 2016
Electrical SystemService Brakes
FALSE ALARMS HAVE OCCURRED 5 TIMES FROM THE FORWARD CRASH ALERT SYSTEM. THE DISPLAY FLASHES AND SOUND SEVERAL HIGH-PITCHED BEEPS. ALSO ONE CAN FEEL SLIGHT BRAKING AND WHEN USING CRUSE CONTROL IT DISENGAGES. HAS OCCURRED AT 70 MPG ON HIGHWAY (TWICE) AND AT 35 ON CITY STREET (3 TIMES) WHILE NO VEHICLES WERE IN RANGE TO SHOW A GREE…
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FALSE ALARMS HAVE OCCURRED 5 TIMES FROM THE FORWARD CRASH ALERT SYSTEM. THE DISPLAY FLASHES AND SOUND SEVERAL HIGH-PITCHED BEEPS. ALSO ONE CAN FEEL SLIGHT BRAKING AND WHEN USING CRUSE CONTROL IT DISENGAGES. HAS OCCURRED AT 70 MPG ON HIGHWAY (TWICE) AND AT 35 ON CITY STREET (3 TIMES) WHILE NO VEHICLES WERE IN RANGE TO SHOW A GREEN OR RED VEHICLE ON DASH.
NHTSA ODI #10840320
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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