2013 Chevrolet Equinox

I PURCHASED A 2013 CHEVY EQUINOX ON 5/2/16. ON 1/1/18 WITH 84,000 MILES, I WAS ON THE HIGHWAY WITH MY 4 CHILDREN AND THE STABILITY TRACK, REDUCED POWER WARNING FLASHED, ENGINE MALFUNCTION WARNING, AND THEN A MESSAGE TO STOP THE ENGINE. I PULLED TO THE SIDE OF THE HIGHWAY IN 0 DEGREE WEATHER WITH MY AND STOPPED THE ENGINE. AFTER WAITING OVER 2 HRS I WAS TOWED HOME. ON 1/2/18 CHEVY'S CORPORATE OFFICE ADVISED TOWING TO CHEVY DEALER. I TOOK ALL OF MY SERVICE RECORDS AS REQUESTED. 2 DAYS LATER I WAS TOLD THE MAIN SEAL FAILED AND WAS NOT UNDER WARRANTY AND CHEVY HAD REFUSED ANY REPAIR COST ASSISTANCE SO $1500 WAS THE QUOTE LATER THAT DAY THEY QUOTED ME $2000. I PURCHASED THE CHEVY 18 MONTHS PRIOR AND OWE WAY TOO MUCH MONEY. AFTER GOING BACK AND FORTH WITH JEFF SCHMITT CHEVY IN BEAVERCREEK, OH AND CHEVY'S CORPORATE OFFICE, EACH BLAMING THE OTHER FOR REFUSING REPAIR ASSISTANCE AND NOT HONORING THE WARRANTY. I HAD THE VEHICLE TOWED BACK HOME AND WAS BILLED $130.00+ FOR A DIAGNOSTIC. THE DEALER ACTED ANNOYED BY MY REQUEST TO HAVE THE RESULTS OF THE DIAGNOSTICS IN WRITING ON THE BILL. I WAS ALSO RACKING UP A RENTAL CAR TAB. THE NEXT DAY I CALLED OTHER DEALERS WHO QUOTED $1300 BUT THE SEAL WAS ON BACKORDER. I LOCATED A DEALER 2 HOURS AWAY WHO HAD THE PART IN STOCK AND QUOTED $1300 BASED ON THE DIAGNOSTIC. I HAD THE CAR TOWED 2 HOURS AWAY $ TO FIND OUT THE INTAKE MANIFOLD HAD FAILED CAUSING THE SEAL TO FAIL AND COST $2200. [XXX] DIAGNOSTIC? THIS CHEVY BURNS OIL LIKE CRAZY. 1000 MILES AFTER AN OIL CHANGE AND THE DIPSTICK IS DRY, BUT NO OIL LEAKS.? NOW THE LIFTGATE HAS GONE ROGUE. IT OPENS AND THEN CLOSES VERY FORCEFULLY (VIOLENTLY), IMMEDIATLY AFTER OPENING INJURING ME. I FIND IT EXTREMELY HAZARDOUS AND HAVE BANNED MY CHILDREN FROM OPERATING THE LIFTGATE FOR FEAR THAT IT MAY CRUSH ONE OF THEM. GENERATIONS OF MY FAMILY HAVE BEEN VERY LOYAL TO CHEVY. CHEVY, WHERE DOES YOUR LOYALTY LIE? PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

THERE ARE 109K MILES ON MY 2013 EQUINOX, ALL PUT ON BY ME. THE LAST FEW YEARS IT HAS BECOME APPARENT THAT MY VEHICLE BLOWS THROUGH OIL. I HAVE TO ADD AT LEAST 4QT BETWEEN OIL CHANGES. I KEEP AN EXTRA QUART IN MY GLOVE BOX JUST IN CASE. ON SUNDAY, JULY 8TH, THE SUV WOULD NOT START UPON LEAVING THE STORE. I CHECKED THE OIL AND NATURALLY THE DIPSTICK IS CLEAN. PLEASE NOTE, NONE OF THE INDICATORS (CHECK ENGINE, LOW OIL PRESSURE) WERE LIT ON THE WAY TO THE STORE. MY OIL LIFE WAS STILL REGISTERING 73%. MY CAR WAS SUBSEQUENTLY TOWED TO A GM DEALERSHIP WHERE IT WAS DIAGNOSED WITH A BROKEN TIMING CHAIN. I HAVE OPENED A CLAIM WITH GM AS THIS SEEMS TO BE AN ISSUE THAT THEY ARE AWARE OF IN THE 2013S AND HAVE NOT ADDRESSED.

IN JANUARY 2018 I TOOK MY 2013 EQUINOX IN TO THE DEALER FOR AN ENGINE KNOCKING NOISE. I WAS TOLD THE NOISE WAS CAUSED BY THE ENGINE OIL BEING 3 QUARTS LOW. THE OIL WAS CHANGED AND THE DEALER SUGGESTED AN OIL CONSUMPTION TEST. I WENT BACK IN EVERY 500 TO 1,000 MILES. I WAS DUE FOR AN OIL CHANGE AND TOOK IT TO THE DEALER ON 6/21/18. THE DEALER SAID IT WAS CONFIRMED THAT THE ENGINE WAS CONSUMING TOO MUCH OIL AND THAT "MAJOR HEART SURGERY" FOR THE ENGINE WAS NEEDED. THE PISTON RINGS WERE CARBONED CAUSING EXCESSIVE OIL CONSUMPTION. THIS REQUIRED PISTON, CONNECTING ROD AND BEARING REPLACEMENT. THEY QUOTED $2,400 FOR THE REPAIR AND SAID IT WAS OUT OF WARRANTY. I ASKED IF ANYTHING COULD BE DONE AND THEY SAID THEY WOULD CHECK. I WAS CALLED THE NEXT DAY AND TOLD THEY WOULD ONLY COVER 30% BECAUSE I WAS 281 DAYS OUT OF WARRANTY AS OF 6/21/18. THE ISSUE STARTED 150 DAYS PRIOR IN JANUARY. THE CAR HAS ONLY 89,000 MILES ON IT. I DID SOME RESEARCH AND FOUND THAT THIS IS A VERY COMMON ISSUE WITH 2013'S. IT ALSO APPEARS TO BE AN ISSUE WITH 2011 AND 2012 MODEL YEARS. WHY IS GM NOT EXTENDING THE WARRANTY FOR 2013'S WHEN THIS IS A KNOWN ISSUE? I CONTACTED GM DIRECTLY AND WAS TOLD THAT 30% OFF WAS THE BEST THAT THEY CAN DO. THE REPAIRS WERE COMPLETED 7/5/18. GM NEEDS TO ADDRESS THE ISSUE WITH SOME KIND OF RECALL OR EXTEND THE WARRANTY FOR THIS ISSUE SO THAT I CAN RECOUP THE $1,700 THAT I PAID FOR THIS REPAIR.

MY 2013 CHEV EQUINOX BEGAN HAVING ISSUE WITH OIL CONSUMPTION SHORTLY AFTER I BOUGHT IT USED 6-11-16. IT WAS COMPLETELY OUT OF OIL.THIS INVOLVES HAVING THEM CHECK MY OIL EVERY 500 MILES. THEY RAN ME A LITTLE OVER 12,000 MILES DOING THIS TEST NOT ONCE BUT TWICE!!! I WAS ADVISED BY DEALER HUFFMAN CHEV FRANKFORT KY THAT THIS WAS AN ISSUE WITH EQUINOX AND TO GET GM TO TAKE CARE OF WOULD HAVE TO DO OIL CONSUMPTION TEST. THE CAR RAN OUT OF OIL SEVERAL TIMES. WAS KNOCKING AND NOT SAFE TO DRIVE BUT THE DEALER MADE ME DO THE TEST TWICE AND THEN AFTER MY CAR STOPPED IN THE MIDDLE OF THE ROAD AND TOOK IT IN WAS ADVISED I NEED NEW ENGINE. NOW GM SAYS MY CAR ISN'T PART OF THE ENGINE DESIGN FLAW..WHICH THEY ACKNOWLEDGE THERE IS A DESIGN FLAW...EVEN THOUGH WHAT HAPPENED IS EXACTLY WHAT THEY DESCRIBE AS PROBLEM. STOPPING IN THE MIDDLE OF THE ROAD WAS A BIG DEAL TO ME AND THE KNOCKING AND BANGING WHEN TRYING TO STOP WHEN I WAS GOING THRU "OIL CONSUMPTION" TESTS WAS A CONCERN. EVERYONE NOW SAYS IT IS NOT THERE PROBLEM IT IS SOMEONE ELSE'S. THERE ARE A LOT OF COMPLAINTS AGAINST GM FOR THIS ISSUE IF YOU LOOK ON WEB. I PUT MAY 26 2018 AS START BUT BEEN GOING ON FOR OVER YEAR THAT WAS THE DATE IT STOPPED IN ROAD

THE ENGINE DOES NOT CONSUME OIL PROPERLY AND USES AN EXCESSIVE AMOUNT OF OIL. THE CAR HAS HAD REGULAR AND ON TIME MAINTENANCE AND OIL CHANGES. THERE IS NO WARNING OR NOTICE WHEN THE OIL IS LOW AND THIS CAN CAUSE ENGINE FAILURE WHILE DRIVING AND I WOULD HAVE NOT NOTICE. THE CHEVROLET DEALERSHIP SAYS THEY HAVE SEEN THIS A LOT IN THESE CARS. THE DEALERSHIP SAID THE SOLUTION IS THE CAR NEEDS NEW PISTONS A $2,000 REPAIR. THE CAR HAS ONLY 72,000 MILES ON IT. THE CAR ALSO NEEDS NEW TIMING CHAINS AND THE DEALERSHIP SAID THEY ALSO SEE THIS A LOT. ANOTHER $2,000 REPAIR. THE TIMING CHAIN PROBLEM CAUSED THE CAR TO SHAKE VIOLENTLY WHEN BRAKING.