2013 Chevrolet Equinox

I HAVE EXPERIENCED YEARS LONG RADIO UNIT COMPLICATIONS WITH MY CHEVY EQUINOX (2013) SINCE PURCHASED BRAND-NEW IN SEPTEMBER OF 2013. I HAVE PATIENTLY DONE EVERYTHING I HAVE BEEN INSTRUCTED TO DO (BROUGHT IT IN-AND-OUT FOR SERVICE/REPAIRS, REPORTED IT TO GM, TALKED WITH SERVICE MANAGERS, HAD A TECHNICIAN BROUGHT IN, YOU NAME IT...). THE RADIO UNIT/ELECTRICAL SYSTEM KEEPS FAILING, SO TO SAY. THE RADIO SCREEN WILL BLACK OUT WHILE DRIVING, THE SCREEN WILL GO FUZZY LIKE AN OLD TUBE-TV, THE VOLUME WILL NOT ABLE TO BE TURNED UP OR DOWN FROM STEERING WHEEL OR RADIO UNIT, THE BACK-UP CAMERA SCREEN CUTS OUT WHILE BACKING UP OR STAYS IN BACKUP MOVE WHILE DRIVING FORWARD, AND THE LIST GOES ON. THE INTERRUPTIONS ARE DANGEROUS AND DISTRACTING, TO SAY THE LEAST. HERE I AM ALMOST THREE YEARS INTO IT (THE PROBLEMS STARTED SHORTLY AFTER PURCHASING THE VEHICLE) TWO DRAINED BATTERIES, TONS OF SERVICE VISITS, A NEW RADIO UNIT, AND COUNTLESS HOURS WASTED WITH NOTHING TO SHOW BUT CONTINUED INTERRUPTION IN THE FUNCTION OF MY CAR RADIO UNIT. I EVEN BEGAN CATCHING THE INTERRUPTIONS ON VIDEO ON MY PHONE AND PROVIDING THEM TO THE SERVICE MANAGER. THEY HAVE AMPLE EVIDENCE OF THE PROBLEMS REPORTED (ALTHOUGH THEY CAN'T DUPLICATE IT SO THEY SAY THERE IS NOTHING THAT CAN BE DONE).

2013 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARDS TO IGNITION PROBLEMS HAS NOT BEEN RESOLVED BY DEALERSHIP. *SMD THE CONSUMER STATED THE PROBLEM STARTED SEVERAL MONTHS AGO, WHEN THE KEY COULD NOT BE REMOVED FROM THE IGNITION. OVER A PERIOD OF TWO WEEK, THE IGNITION SWITCH WAS REPLACED THREE TIMES AND THE SHIFTING CONSOLE WAS REPLACED ONCE. SINCE THE REPLACEMENT, WHEN THE KEY WAS INSERTED INTO THE IGNITION, NONE OF THE INSTRUMENT LIGHTS ILLUMINATED ON THE DASHBOARD, AND WHEN THE KEY WAS ROTATED TO THE START POSITION, NOTHING HAPPENED. *JB

THE RADIO FAILED IN OCT 2015. NO DISPLAY OR CONTROLS. REPORTED IT TO THE DEALER AND THEY ORDERED A NEW RADIO. IT TOOK 3 MONTHS. THEY INSTALLED THE NEW RADIO IN JAN 2016. ON 2/21/16, RADIO FAILED AGAIN. NO CONTROLS AND BLANK SCREEN. AM STATIONS APPEARED BUT IT STUCK ON AN FM STATION. I ONLY STARTED THE VEHICLE AND HADN'T MOVED YET. I DIDN'T RECEIVE A WORK ORDER FOR THE REPAIR, BUT DID ON THE INITIAL COMPLAINT.

I HAVE HAD MY CAR TO THE DEALER 4 TIMES FOR THE MIDDLE CONSOLE THAT CONTROLS THE HVAC, RADIO, CAMERA, ECT. THE RADIO WAS REPLACED ONCE. NOW, I HAVE A COMPLAINT WITH GM AND THEY TOLD THE DEALERSHIP, GIVE THE CAR BACK, THERE ISN'T ANYTHING WE CAN DO IF YOU CAN'T REPLICATE IT. THIS HAPPENS USUALLY WHEN I AM STARTING THE CAR, BUT HAPPENED WHILE I WAS ON THE PHONE DRIVING. THE CALL CAME BACK WHEN THE SYSTEM REBOOTED. THESE ISSUES BEGAN AROUND THE 18K MILES AND I AM AT 31K MILES NOW. IT HAPPENS NO LESS THAN TWICE BEFORE I TAKE IT INTO THE SHOP. I HAD IT IN THE SHOP ANOTHER TIME BECAUSE I PRESSED THE GAS PEDDLE AFTER A COMPLETE STOP AND DIDN'T GO ANYWHERE. THEN ALL OF A SUDDEN, I WAS AT 3000RPMS. THIS ISSUE BEGAN AT THE 31K MILES AND ONLY OCCURRED ONCE. AGAIN, THEY COULDN'T REPLICATE IT, SO THERE WAS NOTHING TO FIX. THE CAR IS STILL UNDER ORIGINAL FACTORY WARRANTY.

TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED AND CAUSED THE EMERGENCY WARNING SYSTEM TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE MODULE THAT OPERATED THE EMERGENCY SYSTEM MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,239.