2017 Chevrolet Cruze

Slave cylinder failure. At approximately 125,000 miles, the slave cylinder began to fail. Clutch pedal would only come back up about half way, and would need to be pulled the rest of the way up. Associated problem is difficulty putting car into gear. Took vehicle to dealership for other warranty work and asked to investigate. Dealership ignored request. Took back separate time for other faulty parts and was ignored again. Other part failure was turbo waste gate. Internal spring failure caused turbo waste gate to become stuck open, not allowing boost to build. Caused check engine light and severe lack of power. Replaced part with aftermarket, and problem disappeared. Investigation into cause revealed low quality spring that broke internally. Dealership visits within extended warranty period were ignored/ told could not replicate issue, despite suggestions of potential causes, including waste gate failure.

My 2017 Chevy Cruze engine failed with only 38,000 miles on it (Case [XXX]). After it happened, I read that this is a known problem (see link below). I hope that GM will consider a recall on this item in order to save others from this experience. When I contacted GM and Chevy about this in late August, I was hoping that GM would take full responsibility for what clearly appears to be a manufacturing defect in Cylinder 1. I was deeply disappointed that it took GM so long to respond to this request, and that the compensation was no more than the cost assistance that I was offered at the dealership originally. I will never buy a GM vehicle again, and will be sure to tell my friends and family about my dissatisfaction with owning a 2017 Chevy Cruze. [XXX] Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To whom it may concern, I am writing to express my deep disappointment and frustration regarding my recent experience with my 2017 Chevrolet Cruze. It has come to my attention that there is a known issue with the piston in the engine of this model, and unfortunately, I have fallen victim to it. This issue has caused significant inconvenience and expense for me. As a loyal Chevrolet customer, I expect better quality and reliability from your vehicles. I urge you to address this matter promptly and take responsibility for the faulty piston in the engine of the 2017 Chevrolet Cruze. I trust that you will take appropriate action to rectify this situation and restore my confidence in your brand. Case # 9-12557961076

The piston in my front cylinder cracked while traveling causing safety issues including, inconsistent speeds, poor acceleration, engine cutting off while driving. While no accident/injury occurred while driving in this instance, it would have been easy for something to happen. The garage I took it took recommended against driving it as it could shut down at any time on the road.

The Service Stabilitrak light came on at the same time as the check engine light. When this happened the first time I had it checked, it gave the Code P1101. I payed to having the Massive air flow sensor fix, than a few days after having massive air flow sensor replaced.The Service Stabilitrak and engine light came back on. The engine started to misfire I took it back to the car dealer shop and I was told that it was a Cylinder in the engine. The dealers shop at first couldn't tell me why it was doing this. After the car dealer ship opened up the engine they said that engine needed to be replacement.

The engine failed and needs replacement due to low compression and constant misfire on cylinder #1, according to the dealership. I sold the vehicle because of the repair costs that were required. The vehicle’s mileage was 47,664 at time of inspection. A Chevrolet dealer confirmed the issue, and GM acknowledged that the issue occurred. The check engine light turned on a few weeks before the failure was diagnosed, and the light began flashing about a week before it was diagnosed. The Service Stabilitrak light also turned on at the same time as the check engine light.

The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the spark plugs and ignition coils were replaced; however, the failure recurred. The vehicle was diagnosed, and the contact was informed that there was a misfire in cylinder #1. The vehicle was taken to another independent mechanic and the contact was informed that the piston was fractured, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.