2013 Chevrolet Cruze

AFTER CHANGING OIL FILTER, OIL SPRAYED IN ENGINE COMPARTMENT APPROXIMATELY 10 MINUTES INTO DRIVE, CAUSING A FIRE IN THE ENGINE COMPARTMENT. ALL OCCUPANTS WERE SAFE, BUT THE DAMAGE IS EXPENSIVE. WIRING HARNESSES, AS WELL AS MASTER CYLINDER WERE MELTED. THE TOP MOUNTED FILTER IS A PLEATED CARTRIDGE THAT SNAPS INTO A THREADED PLASTIC OIL FILTER CAP. A BLUE O-RING, INCLUDED WITH THE FILTER, SLIPS OVER THE PLASTIC OIL FILTER CAP, PAST THE THREADS. THE ISSUE SEEMS TO THAT TWO "GROOVES" EXIST AFTER THE THREADS TOWARDS THE END BY THE FLANGE. IF THE O-RING IS PLACED IN THE WRONG LOCATION (I.E. ALL THE WAY TO THE END) THIS PROVIDES AN INADEQUATE SEAL, POSING A FIRE HAZARD AS DESCRIBED ABOVE. CORRECT PROCEDURE IS TO APPLY THE BLUE O-RING ON THE SECOND TO LAST GROOVE IMMEDIATELY AFTER THE THREADS. BASICALLY, IF AFTER TIGHTENING THE OIL FILTER ASSEMBLY THE BLUE O-RING IS VISIBLE, IT'S IN THE WRONG LOCATION. SOURCE: LOCAL DEALER. THIS IS NOT RELATED TO THE PLASTIC SHIELD MODIFICATION ADVISED IN A PREVIOUS SERVICE BULLETIN FROM GM REGARDING THE 2011-12 MODEL YEARS. *TR

IMPAIRED VISIBILITY AT NIGHT AND VERY UNSAFE, (SEEMS AS THOUGH YOUR LOOKING THROUGH A HALF DARKEN SHADED WINDSHIELD) WITH NO ARTIFICIAL LIGHTING (STREET LIGHTS) ESPECIALLY BAD ON CURVES AND HILLS. PLEASE SEE LINK (YOU TUBE) HTTP://YOUTU.BE/BLU0J2BNG5O ACCORDING TO THE INVOICE, PER THE CONSUMER, THE HEADLIGHTS SEEMED LOW. THE DEALER ADJUSTED THE HEADLIGHTS. UPDATED 01/23/14

DRIVING THE HIGHWAY AT APPROXIMATELY 55 MPH, THE CHECK ENGINE LIGHT POPS ON, AND THE CAR STARTS MAKING LIGHT NOISES AS IF THE TRANSMISSION IS HAVING PROBLEMS PULLING. UTILIZED THE ONSTAR BUTTON TO REQUEST A DIAGNOSTIC, AND WAS INFORMED THAT THE TRANSMISSION, AND THE DRIVE TRAIN WAS GIVING ERROR CODES. I WAS INSTRUCTED TO GET THE CAR INTO THE DEALER FOR SERVICE WITHIN SEVEN DAYS. VEHICLE WAS TAKEN IN FOR SERVICE THE VERY NEXT MORNING BY 7:45 AM. WAS INFORMED THAT THE WORK TO CORRECT WAS NOT COVERED UNDER THE DRIVE TRAIN/TRANSMISSION WARRANTY, AND BECAUSE OF THE EXISTENCE OF AN INTERNAL BULLETIN THE OUTPUT SPEED SENSOR IN THE TRANSMISSION WAS REPLACED. THE CAR WAS SOLD TO ME WITH A 100,000 MILE TRANSMISSION AND DRIVE-TRAIN WARRANTY. I WAS FORCED TO PAY THE TAXES OF $ 14.09. *TR

STOPPED AT STOP LIGHT ON SLIGHT INCLINE. RELEASED BRAKE PEDAL AND VEHICLE ROLLED BACKWARD, NEARLY STRIKING VEHICLE BEHIND ME. TOOK VEHICLE BACK TO DEALER AND WAS TOLD THIS WAS NORMAL. EXPERIENCED SAME CONDITIONS ON INCLINE SEVERAL MORE TIMES. TOOK TO DIFFERENT CHEVROLET DEALER AND WAS TOLD THIS WAS NORMAL. CONTACTED GM AND RECEIVED CALL BACK. THEY SPOKE WITH SERVICE MANAGER AND ASKED ME TO TAKE IT BACK IN. I TOOK SERVICE MANAGER WITH ME AND PERFORMED SAME ACTIVITY TWICE. VEHICLE ROLLED BACKWARDS WHILE IN DRIVE AFTER STOPPING ON INCLINE AND RELEASING BRAKE. WHILE ROLLING BACKWARDS THE TRANSMISSION JUMPED AND THE VEHICLE DIED. HAPPENED BOTH TIMES. I TALKED TO GM CORPORATE CUSTOMER SERVICE SEVERAL MORE TIMES. SERVICE MANAGER ASKED ME TO BRING VEHICLE BACK IN TODAY (OCT. 21). I REPORTED SAME STORY AND LEFT VEHICLE AT DEALER. THEY CALLED ME BACK AND SAID EVERYTHING WAS NORMAL. I TALKED TO GM AGAIN AND REPORTED EVERYTHING. CALLED MY AUTO INSURANCE COMPANY AND REPORTED ISSUE. THIS ISSUE CONTINUES TO OCCUR AND I AM FEARFUL THAT THE VEHICLE MAY ROLL BACKWARDS INTO ANOTHER VEHICLE OR A PEDESTRIAN. I CAN ANTICIPATE THIS CONDITION WITH A MANUAL TRANSMISSION AND A CLUTCH, BUT CAN NOT SAFELY HAVE ONE FOOT ON THE BRAKE AND THE OTHER ON THE GAS WITH AN AUTOMATIC TRANSMISSION. *TR

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SHE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED A CONCUSSION AND BRUISING. THE VEHICLE WAS TOWED TO A JUNK YARD. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,600.

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT THE BRAKES FAILED TO ENGAGE AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE BRAKE FAILURE WAS EXPERIENCED TWICE. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 900.

WHILE STOPPED AT A RED LIGHT, I KEPT FEELING THE VEHICLE SURGE AS IF IT WERE TRYING TO DRIVE FORWARD EVEN THOUGH I HAD MY FOOT ON THE BRAKE PEDAL. THE SURGE GOT TO THE POINT WHERE I HAD TO PUT THE CAR IN NEUTRAL JUST TO STOP IT. WHEN I PUT THE CAR BACK IN DRIVE WITH MY FOOT STILL ON THE BRAKES, THE VEHICLE SURGED FORWARD AND ALMOST HIT THE CAR IN FRONT OF ME. THIS SURGE WAS HAPPENING ON AND OFF BUT I HAVE STARTED TO NOTICE IT HAPPENING MORE OFTEN NOW.

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE SHIFTING INTO REVERSE OR DRIVE GEAR THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE ON FOUR OCCASIONS. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, HE ATTEMPTED TO PARK BUT THE VEHICLE CONTINUED TO ACCELERATE UPON ENGAGING THE BRAKE PEDAL, CAUSING THE CONTACT TO CRASH INTO A PARKING SIGN. A POLICE REPORT WAS FILED. THERE WERE NO PERSONAL INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS BUT TO NO AVAIL. THE FAILURE RECURRED SIX TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 10/17/13*LJ