NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
142 reportsClear category filter21,198 miles · Sep 3, 2013
Service Brakes
I BACKED OUT OF A PARKING SPACE, APPLIED THE BRAKES AND THE PEDAL WAS EXTREMELY FIRM WITH NO BRAKES AT ALL, THEN I PUMPED THE BRAKES, PEDAL SLOWLY GOES TO THE FLOOR, ANOTHER PUMP AND BRAKING IS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES, BUT NOW HAPPENING WITH MORE FREQUENCY. IT ALSO HAS HAPPENED ON MULTIPLE TIMES WHILE BA…
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I BACKED OUT OF A PARKING SPACE, APPLIED THE BRAKES AND THE PEDAL WAS EXTREMELY FIRM WITH NO BRAKES AT ALL, THEN I PUMPED THE BRAKES, PEDAL SLOWLY GOES TO THE FLOOR, ANOTHER PUMP AND BRAKING IS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES, BUT NOW HAPPENING WITH MORE FREQUENCY. IT ALSO HAS HAPPENED ON MULTIPLE TIMES WHILE BACKING OUT OF GARAGE ONTO A FLAT SURFACE. BRAKES CORRECT THEMSELVES AFTER INCIDENT. I PICKED UP MY GRAND-DAUGHTERS FROM DAY CARE, AND WAS EXITING THE PARKING LOT ON AN INCLINE DRIVEWAY AND WHEN I APPLIED THE BRAKES, I HAD TO PUSH WITH ALL MY STRENGTH TO GET THE CAR TO STOP. BRAKES PEDAL WAS EXTREMELY FIRM. I ALMOST HIT A PEDESTRIAN ON THE SIDEWALK. APPOINTMENT WITH MY LOCAL DEALERSHIP TOMORROW TO EXAMINE CAR. I CANNOT IDENTIFY EXACT SITUATION WHEN THIS ISSUE OCCURS. VERY NERVOUS ABOUT HAVING GRANDDAUGHTER IN MY CAR AND JUST DRIVING IT IN GENERAL, IF THE BRAKES DON'T WORK PROPERLY. *JB
NHTSA ODI #10538493
41,538 miles · Aug 30, 2013
Service Brakes
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AT APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT WAS UNRESPONSIVE. THE EMERGENCY BRAKE WAS UTILIZED AND ADDITIONAL FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHI…
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TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AT APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT WAS UNRESPONSIVE. THE EMERGENCY BRAKE WAS UTILIZED AND ADDITIONAL FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 41,538.
NHTSA ODI #10538048
26,000 miles · Aug 28, 2013
Service Brakes
OUR BRAKES GOES VERY HARD AT TIMES AND YOU HAVE TO PUSH HARD AS YOU CAN TO GET THE CAR TO STOP. TOOK THE CAR TO MY LACAL DEALERSHIP THEY TEST DROVE MY CAR AND SAID IT WAS JUST FINE AND SENT ME ON MY WAY . I CALLED GM AND THEY SAID A DEALER ALREADY LOOKED AT MY CAR AND TOLD ME THE SAME THING . ONE WEEK LATER A NATIONAL RECALL ON …
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OUR BRAKES GOES VERY HARD AT TIMES AND YOU HAVE TO PUSH HARD AS YOU CAN TO GET THE CAR TO STOP. TOOK THE CAR TO MY LACAL DEALERSHIP THEY TEST DROVE MY CAR AND SAID IT WAS JUST FINE AND SENT ME ON MY WAY . I CALLED GM AND THEY SAID A DEALER ALREADY LOOKED AT MY CAR AND TOLD ME THE SAME THING . ONE WEEK LATER A NATIONAL RECALL ON ALL 2011-2012 CHEVY CRUZE WAS ISSUED FOR BRAKE PROBLEMS I SPOKE TO THE SURVIVE MANAGER WHO SAID HE WOULD CONTACT ME WHEN HE KNEW ABOUT THE RECALL , IT'S BEEN TWO WEEKS WITHOUT ANY CALLS FROM HIM. IT WAS A NEW EMPLOYEE WHO TEST DROVE OUR CAR AND NOW WE FEEL UNSAFE DRIVING IT NOW . *TT
NHTSA ODI #10537714
8,800 miles · Aug 19, 2013
Service BrakesCrash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE BEGAN TO SKID, CRASHING INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE F…
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TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE BEGAN TO SKID, CRASHING INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,800.
NHTSA ODI #10536041
5,000 miles · Aug 18, 2013
Service Brakes
FRONT BRAKES VIBRATE AND OVER HEAT WHEN APPLIED AT OVER 35MPH. ALSO WHEN BRAKES ARE APPLIED SUDDENLY VIBRATION IT FELT. DEALER COULD NOT DUPLICATE PROBLEM THE FIRST TIME BUT AFTER TWO MORE VISIT FRONT BRAKE PADS WERE REPLACE. THEN AGAIN AFTER SEVERAL COMPLAINTS AND STILL THE SAME PROBLEM SAME DEALER REPLACED BRAKE PADS AND ROTOR…
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FRONT BRAKES VIBRATE AND OVER HEAT WHEN APPLIED AT OVER 35MPH. ALSO WHEN BRAKES ARE APPLIED SUDDENLY VIBRATION IT FELT. DEALER COULD NOT DUPLICATE PROBLEM THE FIRST TIME BUT AFTER TWO MORE VISIT FRONT BRAKE PADS WERE REPLACE. THEN AGAIN AFTER SEVERAL COMPLAINTS AND STILL THE SAME PROBLEM SAME DEALER REPLACED BRAKE PADS AND ROTORS. STILL TO THIS DATE BRAKES FEEL THE SAME AND DEALER OR GM WILL NOT ACKNOWLEDGE THAT VEHICLE HAS A PROBLEM. IM CONCERN FOR ME AND MY FAMILIES SAFETY AND IM BETWEEN A ROCK AND A SWORD CAUSE IS THE VEHICLE I USE AS A DAILY DRIVER. *TR
NHTSA ODI #10535990
20,500 miles · Aug 12, 2013
Service Brakes
I OWN A 2012 CHEVROLET CRUZE LTZ. I HAVE OWNED THE VEHICLE SINCE IT WAS NEW IN MARCH 2012. RECENTLY, THE FOLLOWING PROBLEM HAS STARTED TO OCCUR WITH SOME FREQUENCY. WHILE BACKUP UP AT APPROXIMATELY 5 MPH, WHEN THE BRAKES ARE APPLIED, THE VEHICLE CONTINUES TO ROLL. AFTER PUSHING THE PEDAL SEVERAL TIMES, THE VEHICLE STOPPED. …
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I OWN A 2012 CHEVROLET CRUZE LTZ. I HAVE OWNED THE VEHICLE SINCE IT WAS NEW IN MARCH 2012. RECENTLY, THE FOLLOWING PROBLEM HAS STARTED TO OCCUR WITH SOME FREQUENCY. WHILE BACKUP UP AT APPROXIMATELY 5 MPH, WHEN THE BRAKES ARE APPLIED, THE VEHICLE CONTINUES TO ROLL. AFTER PUSHING THE PEDAL SEVERAL TIMES, THE VEHICLE STOPPED. THIS HAS HAPPENED AT LEAST A DOZEN TIMES OVER THE PAST SIX WEEKS. THE BRAKES FUNCTION FINE WHEN DRIVING FORWARD. THIS PROBLEM USUALLY OCCURS WHEN THE VEHICLE HAS BEEN PARKED IN A PARKING SPACE FOR AT LEAST SEVERAL MINUTES, OR EVEN LONGER SUCH AS OVERNIGHT. TODAY, I BROUGHT THE VEHICLE BACK TO THE DEALER. I WAS UNABLE TO REPEAT THE BRAKING PROBLEM. THE SERVICE PERSON SAID THEY WOULD RESEARCH ANY RECENT BULLETINS AND CALL ME BACK. *TR
NHTSA ODI #10534849
32,000 miles · Jul 16, 2013
Service Brakes
AFTER CAR RAN, THEN PARKED AND TURNED OFF, THEN STARTED UP AGAIN THE POWER BRAKES FAILED FOR APPROXIMATELY 60 SECONDS. IN MY OPINION THE CAR WAS WARM/HOT, THE WEATHER WAS WARM/HOT, AND THE TEMPERATURE AFFECTED THE POWER BRAKE SYSTEM WHEN STARTED IN THE HEAT. HAVING THE A/C ON MAY HAVE ROBBED SOME POWER AS WELL. PROBLEM IS NOW…
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AFTER CAR RAN, THEN PARKED AND TURNED OFF, THEN STARTED UP AGAIN THE POWER BRAKES FAILED FOR APPROXIMATELY 60 SECONDS. IN MY OPINION THE CAR WAS WARM/HOT, THE WEATHER WAS WARM/HOT, AND THE TEMPERATURE AFFECTED THE POWER BRAKE SYSTEM WHEN STARTED IN THE HEAT. HAVING THE A/C ON MAY HAVE ROBBED SOME POWER AS WELL. PROBLEM IS NOW MORE FREQUENT DURING WARM WEATHER, TO THE POINT I AM CONCERNED ABOUT MY SAFETY AND THE SAFETY OF ANY OTHER DRIVER WHO MAY NOT BE AWARE OF THE ISSUE. *TR
NHTSA ODI #10525175
22,000 miles · Jul 15, 2013
Service Brakes
LAST NIGHT MY WIFE AND I (WHO IS 9 MONTHS PREGNANT) GOT INTO OUR 2012 CHEVY CRUZE AND WENT TO BACK OUT OF THE PARKING LOT. WHEN BACKING OUT THE CAR STARTED SHAKING REALLY WEIRD AS I RELEASED MY FOOT OFF THE BRAKE PEDAL. I RELEASED FULL AND CONTINUED TO BACKUP AS I DIDN'T KNOW WHAT WAS GOING ON. WHEN I WENT TO APPLY THE BRAKES AG…
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LAST NIGHT MY WIFE AND I (WHO IS 9 MONTHS PREGNANT) GOT INTO OUR 2012 CHEVY CRUZE AND WENT TO BACK OUT OF THE PARKING LOT. WHEN BACKING OUT THE CAR STARTED SHAKING REALLY WEIRD AS I RELEASED MY FOOT OFF THE BRAKE PEDAL. I RELEASED FULL AND CONTINUED TO BACKUP AS I DIDN'T KNOW WHAT WAS GOING ON. WHEN I WENT TO APPLY THE BRAKES AGAIN I PUSHED THE BRAKE PEDAL DOWN ALL THE WAY AND THE CAR BARELY STOPPED. LUCKILY I WAS ABLE TO PULL THE EMERGENCY BRAKE IN TIME BEFORE HITTING THE MULTIPLE CARS BEHIND MY VEHICLE.I PUT THE CAR IN DRIVE AND PULLED FORWARD INTO THE PARKING SPOT AND AS I WENT TO STOP AGAIN IT WAS THE SAME ISSUE. THE CAR WOULD NOT FULLY STOP NO MATTER HOW HARD I PUSHED DOWN ON THE BRAKE PEDAL. LUCKILY, I WAS THE ONE DRIVING AND WE WEREN'T UP TO HIGHWAY SPEEDS YET OR IT COULD'VE RESULTED IN THE DEATH OF MULTIPLE PEOPLE. *TR
NHTSA ODI #10524871
20,000 miles · Jul 15, 2013
Service Brakes
TOTAL BRAKE FAILURE ON FIVE DIFFERENT OCCASIONS. WHEN DRIVING THE VEHICLE AFTER BEING PARKED A MOMENTARY TOTAL BRAKE FAILURE OCCURS SOMETIMES. I BACKED OUT OF A PARKING SPACE ON AN INCLINE , BRAKED AND THE PEDAL WAS FIRM, NO BRAKES AT ALL, PUMPED THE BRAKE , PEDAL SLOWLY GOES TO THE FLOOR, ANOTHER PUMP AND BRAKING IS OK.THIS HAP…
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TOTAL BRAKE FAILURE ON FIVE DIFFERENT OCCASIONS. WHEN DRIVING THE VEHICLE AFTER BEING PARKED A MOMENTARY TOTAL BRAKE FAILURE OCCURS SOMETIMES. I BACKED OUT OF A PARKING SPACE ON AN INCLINE , BRAKED AND THE PEDAL WAS FIRM, NO BRAKES AT ALL, PUMPED THE BRAKE , PEDAL SLOWLY GOES TO THE FLOOR, ANOTHER PUMP AND BRAKING IS OK.THIS HAPPENED TO MY WIFE ON FOUR OTHER OCCASIONS IN A PARKING LOT AFTER STARTING THE VEHICLE. IT HAPPEN AND CORRECTS ITSELF VERY QUICKLY, AT LEAST FOR NOW. DEALER HAS BEE NO HELP.I CHECKED THE INTERNET AND I AM NOT ALONE , NUMEROUS COMPLAINTS OF THE SAME CONDITION. *TR
NHTSA ODI #10524860
14,988 miles · Jul 14, 2013
Service Brakes
I JUST STARTED BACKING OUT OF A PARKING SPOT AT THE GROCERY STORE, AND WHEN I WENT TO HIT THE BRAKES, THE BRAKE PEDAL HARDLY MOVED AND THE CAR KEPT ROLLING. I APPLIED EXTREME PRESSURE TO THE BRAKE PEDAL BECAUSE I ALMOST HIT ANOTHER PARKED CAR. IT EVENTUALLY CAME TO A STOP JUST INCHES FROM THE OTHER CAR. THEN WHEN I LEFT THE PAR…
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I JUST STARTED BACKING OUT OF A PARKING SPOT AT THE GROCERY STORE, AND WHEN I WENT TO HIT THE BRAKES, THE BRAKE PEDAL HARDLY MOVED AND THE CAR KEPT ROLLING. I APPLIED EXTREME PRESSURE TO THE BRAKE PEDAL BECAUSE I ALMOST HIT ANOTHER PARKED CAR. IT EVENTUALLY CAME TO A STOP JUST INCHES FROM THE OTHER CAR. THEN WHEN I LEFT THE PARKING LOT I PROCEEDED TO THE TRAFFIC LIGHT, WHICH WAS RED AT THE TIME, I APPLIED THE BRAKE, AND IT DID THE SAME THING! I ALMOST REAR-ENDED THE CAR IN FRONT OF ME! I FINALLY GOT THE CAR HOME, BUT I KEPT GREAT DISTANCES BETWEEN OUR CAR AND THE CARS IN FRONT OF ME. LUCKILY IT DIDN'T HAPPEN AGAIN, AND I MADE IT HOME SAFE! LATER IN THE DAY, I TESTED THE BRAKES AGAIN, BY BACKING OUT OF THE GARAGE, AND IT HAPPENED AGAIN! MAKES ME VERY NERVOUS! THIS CAR IS GOING TO THE GM DEALER TO GET FIXED! HOPEFULLY I DON'T HAVE AN ACCIDENT ON MY WAY THERE! GM NEEDS TO DO A RECALL TO FIX THIS PROBLEM BEFORE SOMEONE GETS HURT OR KILLED!!! *TR
NHTSA ODI #10524757
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Jun 6, 2014
General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Consequence & remedy
Consequence: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
Remedy: GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The recall began on July 25, 2014. Chevrolet owners may contact GM at 1-800-222-1020. Buick owners may contact GM at 1-800-521-7300. Note: This is an expansion of recalls 12V-522 and 13V-023.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jan 24, 2013
General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Consequence & remedy
Consequence: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
Remedy: GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The safety recall began on February 13, 2013. Owners may contact General Motors at 1-800-521-7300.
Oct 31, 2012
General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Consequence & remedy
Consequence: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.
Remedy: General Motors will notify owners, and dealers will replace the steering wheel airbag coil, free of charge. The safety recall began on January 11, 2013. Owners may contact General Motors at 1-800-521-7300.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3RQ13002 · Air Bag Non-deployment
Opened May 31, 2013 · Closed Jul 9, 2014
Status: closed (inferred from source dates) · Air Bags; Air Bags:frontal; Air Bags:frontal:driver Side:inflator Module
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Additional source detail variants (6)
Air Bags:frontal:driver Side:inflator Module
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags:frontal:driver Side:inflator Module
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags:frontal
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags:frontal
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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