IllustrationMy breaks do not work in reverse. Pump valve seems to be bad
2012 Chevrolet Cruze
Owner reports · Recalls · Investigations
More warning signs than most Cruze years
Owner complaints for the 2012 Chevrolet Cruze are substantially higher than the model-year median of 250.
About this comparison →How this year compares
Owner complaints by model year
Compare all Cruze years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1570–25K
16525–50K
15950–75K
10875–100K
113100–150K
14150K+
716 reports with mileage · 149 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 268 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 196 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Service Brakes. Review the 142 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
62 crash reports18 fire reports21 injury reports
Service Brakes complaints
142 reportsHave called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service …
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Have called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service contact numbers as well as my receipts. Car is a death trap. Do better Chevrolet & GM
Runs like the black stallion with a stud of a hide [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Started the purchase June 2022 when dealer said everything is good, Carfax no accidents, good car, nothing wrong. Dealers had me drive MI to CT to get the car, had 5-y.o. kid w/me. Brought car to mechanic when finally delivered July 6, ebrake almost gone; dealers had me drive w/my kiddo CT to MI with no ebrake on 6 speed turbo m…
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Started the purchase June 2022 when dealer said everything is good, Carfax no accidents, good car, nothing wrong. Dealers had me drive MI to CT to get the car, had 5-y.o. kid w/me. Brought car to mechanic when finally delivered July 6, ebrake almost gone; dealers had me drive w/my kiddo CT to MI with no ebrake on 6 speed turbo manual, wonderful. In writing said they would fix & some extras for all the issues they caused such as selling a vehicle w/o having title. Made it home in one peice. Next few weeks, car started shaking and stalling out losing complete power while driving, stopping at lights/signs, it hasn't stopped. Different smells of fluids coming inside ever since. Clouds of smoke coming from exhaust. Fuel seems to slip like sputtering/jolting, more smells coming in car. Check engine light on, went to Advanced Auto, showed me code has to do w/fuel/fuel tank & it showed dealer cleared out check engine without repairing. More research, they fraudulently passed the car for inspections/emissions & said it was good & passed, never received copies. They passed brakes when in writing they were to repair at no cost due to deceptive practices. No, nothing has been fixed; no, they never transferred title/registered vehicle. Now May 2023. Drove it now/then keep it going; MI awful winters. This winter heater went out for 3 days, no blower, no noise, magically started working. Roughly a dozen times when I shut it off, theres noises from front by grille like a ticking, no clue. I've drivien car 5,000 mostly from trip to get it. Dealers never provided the 3 special 10 yr warranties that car had. I found out, they were all expired, nothing I could do. They didn't disclose issues & 3 wks after purchase, accident on Carfax. So much fraud, it is sickening. One of the dealers violated their FTC Orders. Lies & lies, also @3 times stabilization/traction both need repairs then disappears 2 days. Loses power, definitely does not feel turbolike. Issues 7.6.22 & continue
When the ac on the brake pad will lock and there no brakes you can't push it down it gets hard but when you turn the ac turns off the brake pad goes back to normal but it's damage to be driving and this happen .. Also the trac control light comes on along with the sailablzie light
The contact owned a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the brake pedal failed to respond causing another vehicle to crash into the rear of the vehicle. The contact did not recall whether there were warning lights illuminated. The contact was unsure whether the air bags deployed. The c…
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The contact owned a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the brake pedal failed to respond causing another vehicle to crash into the rear of the vehicle. The contact did not recall whether there were warning lights illuminated. The contact was unsure whether the air bags deployed. The contact stated that she was unconscious for a moment. The contact also sustained back injuries and sought medical attention. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 123, 000.
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 55 mph, several unknown warning lights illuminated and the vehicle intermittently stalled. The contact also stated that the steering wheel became difficult to maneuver. The contact was able to pull to the side of the road; then drove the vehicle to her res…
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The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 55 mph, several unknown warning lights illuminated and the vehicle intermittently stalled. The contact also stated that the steering wheel became difficult to maneuver. The contact was able to pull to the side of the road; then drove the vehicle to her residence. The vehicle was taken to the dealer who informed the contact that they could not determine the cause of the failure since the unknown warning lights were no longer illuminated. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for diagnosis once the warning lights were again illuminated. The approximate failure mileage was 56,000.
Brake assist, no brakes when backing up. This was recalled on almost 300,000 Chevy cruzes but not all. Recall number 12213. My vehicle being one that was not included. I believe Chevy needs to recall more than the 300,000. Brakes work fine driving forward, but again no brakes in reverse. This is not ok! Could definitely cause v…
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Brake assist, no brakes when backing up. This was recalled on almost 300,000 Chevy cruzes but not all. Recall number 12213. My vehicle being one that was not included. I believe Chevy needs to recall more than the 300,000. Brakes work fine driving forward, but again no brakes in reverse. This is not ok! Could definitely cause vehicle to crash. Not safe at all!
BRAKE ABS AND TRACTION CONTROL SHOWS ON THE DASH BOARD DISPLAY AND WHEN I CHECKED IT WITH SERVICE THEY FOUND NO ODB2 OR ANY SERVICE ISSUE?
ALMOST EVERY TIME I START MY CAR AND TURN ON THE AC AND THEN PUT MY CAR IN FORWARD/REVERSE I HAVE NO BRAKE ASSISTANCE AT ALL. IT WILL ALSO DO THIS WHILE SITTING IN A DRIVE THROUGH FOR FAST FOOD AS WELL. IT HAS ONLY OCCURRED AFTER FIRST START UP WITH AC RUNNING AND AFTER COMING TO A COMPLETE STOP AT A LIGHT, STOP SIGN, DRIVE THRO…
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ALMOST EVERY TIME I START MY CAR AND TURN ON THE AC AND THEN PUT MY CAR IN FORWARD/REVERSE I HAVE NO BRAKE ASSISTANCE AT ALL. IT WILL ALSO DO THIS WHILE SITTING IN A DRIVE THROUGH FOR FAST FOOD AS WELL. IT HAS ONLY OCCURRED AFTER FIRST START UP WITH AC RUNNING AND AFTER COMING TO A COMPLETE STOP AT A LIGHT, STOP SIGN, DRIVE THROUGH ETC. WITH AC RUNNING. IT STARTED DOING THIS APPROXIMATELY 3 MONTHS AFTER I PURCHASED IN 2015 AND HAS HAPPENED MORE FREQUENTLY SINCE THEN.
Official recalls
716V502000 · Electrical System:ignition; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
14V300000 · Air Bags
Jun 6, 2014
General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Consequence & remedy
Consequence: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
Remedy: GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The recall began on July 25, 2014. Chevrolet owners may contact GM at 1-800-222-1020. Buick owners may contact GM at 1-800-521-7300. Note: This is an expansion of recalls 12V-522 and 13V-023.
13V360000 · Service Brakes, Hydraulic:power Assist
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
13V023000 · Air Bags
Jan 24, 2013
General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Consequence & remedy
Consequence: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
Remedy: GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The safety recall began on February 13, 2013. Owners may contact General Motors at 1-800-521-7300.
12V522000 · Air Bags
Oct 31, 2012
General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Consequence & remedy
Consequence: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.
Remedy: General Motors will notify owners, and dealers will replace the steering wheel airbag coil, free of charge. The safety recall began on January 11, 2013. Owners may contact General Motors at 1-800-521-7300.
12V288000 · Engine And Engine Cooling
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
12V289000 · Fuel System, Gasoline:storage:tank Assembly:mounting
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3RQ13002 · Air Bag Non-deployment
Opened May 31, 2013 · Closed Jul 9, 2014
Status: closed (inferred from source dates) · Air Bags; Air Bags:frontal; Air Bags:frontal:driver Side:inflator Module
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Additional source detail variants (6)
Air Bags:frontal:driver Side:inflator Module
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags:frontal:driver Side:inflator Module
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags:frontal
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags:frontal
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
Air Bags
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety recalls (NHTSA recalls 12V-522 and 13V-023) of certain MY 2012 Verano, Camaro, Cruze and Sonic vehicles.These recalls involved the same defect issue as the new recall mentioned above.Accordingly, this investigation is closed based on the recall actions GM is undertaking.
AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.