NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
732 reports13,700 miles · Oct 8, 2012
Equipment Adaptive/mobility
I AM VERY ANGRY THAT CHEVROLET HAS BEEN ALLOWED TO GREENLIGHT HACKSAWING THE CHEVY CRUZE'S ENGINE GUARD AS AN ACCEPTABLE FIX TO THEIR SAFETY RECALL. MY HUSBAND AND I ARE VERY UNCOMFORTABLE WITH ALLOWING OUR DEALERSHIP TO SAWZALL THE ENGINE GUARD APART. WE ARE MORE CONCERNED ABOUT THE SAFETY OF OUR VEHICLE AFTER THIS PROCEDURE …
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I AM VERY ANGRY THAT CHEVROLET HAS BEEN ALLOWED TO GREENLIGHT HACKSAWING THE CHEVY CRUZE'S ENGINE GUARD AS AN ACCEPTABLE FIX TO THEIR SAFETY RECALL. MY HUSBAND AND I ARE VERY UNCOMFORTABLE WITH ALLOWING OUR DEALERSHIP TO SAWZALL THE ENGINE GUARD APART. WE ARE MORE CONCERNED ABOUT THE SAFETY OF OUR VEHICLE AFTER THIS PROCEDURE IS DONE THAN NOT HAVING IT DONE AT ALL. CHEVY FORUMS ARE LODGING COMPLAINTS OF INCREASED NOISE, TROUBLE WITH CONTROL AS WIND GOES INTO THE OPEN ENGINE COMPARTMENT, AND THE ENGINE COMPARTMENT BEING LEFT OPEN TO THE ELEMENTS. CHEVY SHOULD HAVE TO PROVIDE AN ACCEPTABLE RE-DESIGN OF THE ENGINE GUARD, AND FIX THEIR MISTAKE. WHY HASN'T THE NHTSA PRESSURED THEM TO TAKE THIS SERIOUSLY AND COME UP WITH A SOLUTION THAT DOES NOT HURT CHEVY CRUZE OWNERS? *TR
NHTSA ODI #10479270
75 miles · Sep 30, 2012
Fuel/propulsion SystemVehicle Speed Control
EVER SINCE THE PURCHASE OF THE CAR I HAVE EXPERIENCED A HESITATION UPON ACCELERATION AT ALL SPEEDS. I HAVE ALSO TALKED TO A FEW PEOPLE WHO HAVE HAD THE SAME COMPLAINT WITH THEIR CRUZE. WE HAVE BEEN TOLD THAT THIS EFFECT IS KNOWN AS TURBO LAG. THE DEALERS SAY THE TURBO CHARGER TAKES TIME TO CATCH UP WITH THE ROTATION SPEED OF THE…
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EVER SINCE THE PURCHASE OF THE CAR I HAVE EXPERIENCED A HESITATION UPON ACCELERATION AT ALL SPEEDS. I HAVE ALSO TALKED TO A FEW PEOPLE WHO HAVE HAD THE SAME COMPLAINT WITH THEIR CRUZE. WE HAVE BEEN TOLD THAT THIS EFFECT IS KNOWN AS TURBO LAG. THE DEALERS SAY THE TURBO CHARGER TAKES TIME TO CATCH UP WITH THE ROTATION SPEED OF THE ENGINE. I HAVE DRIVEN MANY CARS WITH TURBO CHARGE IN MY LIFE AS AN AUTO MECHANIC AND HAVE NEVER FELT THIS HESITATION ON ANY OF THEM. WHY WOULD A TURBO CHARGER LAG WHEN IT'S WHOLE PURPOSE IS TO ENHANCE ACCELERATION. I TOOK THE CAR IN TO THE DEALER FOR THE LAST RECALL AND ASKED THEM TO CHECK INTO THIS PHENOMENA WHILE IT WAS IN THE SHOP. THEY WROTE ON THE REPAIR ORDER THAT THEY COULD NOT DUPLICATE MY COMPLAINT DURING THE ROAD TEST. I AM CONCERNED BECAUSE A HESITATION OF THIS SORT CAN BE VERY DANGEROUS ESPECIALLY PULLING OUT INTO TRAFFIC. PLEASE INVESTIGATE THIS MATTER. I WILL CONTINUE TO COMPLAIN TO THE DEALER BECAUSE THEIR STANCE SEEMS TO BE THAT THIS IS SOMETHING CHEVY CRUZE OWNERS ARE FORCED TO LIVE WITH. I'VE ALREADY HAD SOME CLOSE CALLS DUE TO THIS HESITATION. THANK YOU. *TR
NHTSA ODI #10478012
Mileage unknown · Sep 18, 2012
Air Bags
CPSC#I1290104A. 2011 CHEVROLET CRUZE. CONSUMER STATED HE IS HAVING INTERMITTENT PROBLEMS WITH THE PASSENGER SIDE AIRBAG CONTROL. *LN OCCASIONALLY, WHEN THE CONSUMER'S WIFE SAT IN THE PASSENGER SEAT, THE AIR BAG LIGHT WOULD ILLUMINATE. THE LIGHT THAT SHOWED THE AIRBAG ENABLES DID NOT COME ON AND DISPLAYED OFF. THE CONSUMER STAT…
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CPSC#I1290104A. 2011 CHEVROLET CRUZE. CONSUMER STATED HE IS HAVING INTERMITTENT PROBLEMS WITH THE PASSENGER SIDE AIRBAG CONTROL. *LN OCCASIONALLY, WHEN THE CONSUMER'S WIFE SAT IN THE PASSENGER SEAT, THE AIR BAG LIGHT WOULD ILLUMINATE. THE LIGHT THAT SHOWED THE AIRBAG ENABLES DID NOT COME ON AND DISPLAYED OFF. THE CONSUMER STATED HE WENT TO THE DEALER SEVERAL TIMES. THE FIRST TIME HE WENT TO THE DEALER, THE LIGHT WAS IN THE OFF POSITION AND HIS WIFE WAS SITTING IN THE SET. THE SENSOR WAS REPLACED. HOWEVER, IT WORKED FOR SEVERAL MONTHS AND THEN THE PROBLEM RETURNED. THE SECOND TIME, HE WENT TO THE DEALER, THE CONSUMER WAS INFORMED THERE WAS NOTHING ELSE THEY COULD DO.
NHTSA ODI #10476323
26,400 miles · Sep 18, 2012
EngineEngine And Engine Cooling
ONCE AGAIN MY CAR HAS AN ENGINE COOLING PROBLEM. THIS IS THE 2ND TIME THIS HAPPENED, THE FIRST WAS ABOUT 2 MONTHS AGO. I WAS DRIVING THE CAR AND THE FAN WAS MAKING A LOUD NOISE, CHECK ENGINE LIGHT CAME ONE I CALLED ONSTAR ASAP THEY VERIFIED I WAS CORRECT AND SENT A TOW TRUCK TO PICK UP MY CAR. I SMELL ANTIFREEZE ALL THE TIME IN …
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ONCE AGAIN MY CAR HAS AN ENGINE COOLING PROBLEM. THIS IS THE 2ND TIME THIS HAPPENED, THE FIRST WAS ABOUT 2 MONTHS AGO. I WAS DRIVING THE CAR AND THE FAN WAS MAKING A LOUD NOISE, CHECK ENGINE LIGHT CAME ONE I CALLED ONSTAR ASAP THEY VERIFIED I WAS CORRECT AND SENT A TOW TRUCK TO PICK UP MY CAR. I SMELL ANTIFREEZE ALL THE TIME IN THE CAR AND THEY ANTIFREEZE JUST DISAPPEARS THE DEALERSHIP DOES NOT KNOW WHERE IT'S GOING. I'M SERIOUSLY THINKING ABOUT TRADING IN MY CRUZE BECAUSE OF THESE PROBLEMS, WHICH NEVER GET FIXED. *TR
NHTSA ODI #10475871
Mileage unknown · Aug 22, 2012
Engine And Engine CoolingPower Train
2011 CHEVY CRUZE. CONSUMER STATES VEHICLE SLOWS DOWN BY ITSELF *TGW THE CONSUMER STATED THE VEHICLE WOULD SLOW DOWN AS IF IT WERE IN FIRST GEAR, INSTEAD OF HIGH GEAR.
NHTSA ODI #10472242
33,000 miles · Aug 17, 2012
EnginePower TrainVehicle Speed Control
I BOUGHT THIS VEHICLE AS A PRESENT FOR MY FATHER. AFTER GETTING IT HOME, (DRIVING IT HOME WAS ALL HIGHWAY), HE DROVE IT AROUND THE BLOCK AND NOTICED IT HAD A LAG IN THE VEHICLE SPEED. IT ALMOST FELT AS THOUGH IT WAS A MANUAL TRANSMISSION. I DROVE IT HOME THAT NIGHT AND NOTICED THE SAME FEELING. IT'S ALMOST AS THOUGH IT TAKES A L…
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I BOUGHT THIS VEHICLE AS A PRESENT FOR MY FATHER. AFTER GETTING IT HOME, (DRIVING IT HOME WAS ALL HIGHWAY), HE DROVE IT AROUND THE BLOCK AND NOTICED IT HAD A LAG IN THE VEHICLE SPEED. IT ALMOST FELT AS THOUGH IT WAS A MANUAL TRANSMISSION. I DROVE IT HOME THAT NIGHT AND NOTICED THE SAME FEELING. IT'S ALMOST AS THOUGH IT TAKES A LOT OF EFFORT OUT OFTHE CAR TO KEEP DRIVING. IT DOWNSHIFTS BEFORE ITS SUPPOSED TO WHEN DRIVING AND AS A RESULTS ISN'T GETTING THE GAS MILEAGE ITS SUPPOSED TOO. DRIVING CITY, IT WAS ONLY GETTING 18-19MPG FOR ME. IT DOES MUCH BETTER ON THE HIGHWAY, OVER 55MPH, THEN WITH CITY DRIVING. TOOK IT BACK TO THE DEALER, WHO TOOK IT TO A BIGGER CHEVY DEALER AND THEY STATED NOTHING WAS WRONG. GOT IT BACK AND ITS THE SAME WAY. WE LOVE THE CAR BUT WILL NOT DRIVE IT BECAUSE WE ARE AFRAID OF NOT KNOWING WHAT'S WRONG WITH IT AND POSSIBLY HAVING SOMETHING SERIOUS HAPPEN TO IT. WE HAVE 2 LITTLE ONES THAT WE NEED TO WORRY ABOUT WHO RIDE IN THE CAR AS WELL. SEEMS PRETTY UNSAFE TO HAVE A CAR DOWNSHIFT AND LAG WITH SPEED ASPECT WHEN ITS NOT SUPPOSED TOO. WISH A RECALL WOULD COME OUT. *TR
NHTSA ODI #10471315
Mileage unknown · Aug 15, 2012
Engine And Engine CoolingFuel System, Gasoline
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TOXIC FUMES IN VEHICLE *TGW THE CONSUMER STATED THE OIL IN THE BELLY PAN WAS VAPORIZED AND ENTERED THE VEHICLE. THE CONSUMER STATED THE FUMES WERE INHALED BY HE AND HIS WIFE FOR ABOUT 30 MINUTES BEFORE HE REALIZED THEY NEEDED TO EXIT THE VEHICLE. THE CONSUMER AND HIS WIFE BECA…
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2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TOXIC FUMES IN VEHICLE *TGW THE CONSUMER STATED THE OIL IN THE BELLY PAN WAS VAPORIZED AND ENTERED THE VEHICLE. THE CONSUMER STATED THE FUMES WERE INHALED BY HE AND HIS WIFE FOR ABOUT 30 MINUTES BEFORE HE REALIZED THEY NEEDED TO EXIT THE VEHICLE. THE CONSUMER AND HIS WIFE BECAME VIOLENTLY ILL. THE CONSUMER REFERENCED RECALL# 12V288000 AND 12V289000.
NHTSA ODI #10471043
Mileage unknown · Aug 15, 2012
Power Train
SINCE I PURCHASED THE CAR LAST YEAR, IT HAS SHIFTED HARD EITHER IN AUTO OR MANUAL. MOSTLY AUTO. HOWEVER, WHEN IT SHIFTS DOWN TO FIRST GEAR IN MANUAL, IT JERKS ME FORWARD. THIS IS AN ONGOING PROBLEM AND NO REAL DATE TO BE ASSOCIATED TO. I HAVE HAD IT IN THE DEALERSHIP TWICE BUT THE 'COMPUATER' SAYS THERE IS NOT A PROBLEM. AFT…
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SINCE I PURCHASED THE CAR LAST YEAR, IT HAS SHIFTED HARD EITHER IN AUTO OR MANUAL. MOSTLY AUTO. HOWEVER, WHEN IT SHIFTS DOWN TO FIRST GEAR IN MANUAL, IT JERKS ME FORWARD. THIS IS AN ONGOING PROBLEM AND NO REAL DATE TO BE ASSOCIATED TO. I HAVE HAD IT IN THE DEALERSHIP TWICE BUT THE 'COMPUATER' SAYS THERE IS NOT A PROBLEM. AFTER MUCH FRUSTRATION AND BEING HONKED AT WHEN I CAN'T ACCELERATE QUICK ENOUGH AT A LIGHT, I FILED A COMPLAINT WITH GENERAL MOTORS LAST WEEK. THEY RESPONDED QUICKLY BUT TODAY I FIND OUT THAT THE DEALERSHIP WILL NOT WORK WITH ME ON GETTING OUT OF THE CAR. IT'S BASICALLY ABOUT PAYING MORE TO GET IN ANOTHER VEHICLE. THE COMPUTER SAID IT WAS FINE, SO IT'S FINE. IF I HAD A SMALL CHILD, I WOULD NOT WANT THEM IN THIS CAR! I WILL NOT BE DRIVING MY GRANDSON IN THIS CAR. THIS IS ABSOLUTE INSANITY TO COMPLETELY IGNORE A COMMON ISSUE. I GOOGLED AND FOUND HUNDREDS OF PEOPLE COMPLAINING ABOUT THE VERY THING ON THE LS MODEL. EVEN A SALESPERSON TOLD ME HE DOESN'T NOT RECOMMEND THIS CAR TO ANYONE! *TR
NHTSA ODI #10470835
28,500 miles · Aug 12, 2012
Service Brakes
THIS HAS HAPPENED ON SEVERAL OCCASIONS. FIRST OF ALL JUST TO MAKE YOU AWARE, THIS HAS ONLY HAPPENED ON A COLD START FOR THE VEHICLE. I AM AT AN INCLINE, IT MAY EVEN BE A SLIGHT INCLINE, I GO TO PUT MY CAR IN REVERSE, AND I LOSE MY BREAKS. THIS SPECIFIC INCIDENT THAT I AM REPORTING ALMOST CAUSED AN ACCIDENT. I WAS LEAVING A MALL …
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THIS HAS HAPPENED ON SEVERAL OCCASIONS. FIRST OF ALL JUST TO MAKE YOU AWARE, THIS HAS ONLY HAPPENED ON A COLD START FOR THE VEHICLE. I AM AT AN INCLINE, IT MAY EVEN BE A SLIGHT INCLINE, I GO TO PUT MY CAR IN REVERSE, AND I LOSE MY BREAKS. THIS SPECIFIC INCIDENT THAT I AM REPORTING ALMOST CAUSED AN ACCIDENT. I WAS LEAVING A MALL PARKING LOT, AND I WENT TO STOP AT A LIGHT, AND MY CAR WOULD NOT STOP NO MATTER HOW HARD I PUSHED ON THE BREAKS. ALMOST CAUSING ME TO HIT THE CAR IN FRONT OF ME. UPON THAT HAPPENING I MADE A CALL TO THE DEALERSHIP IN WHICH I PURCHASED THE VEHICLE, AND TOOK THE CAR IN THE SAME DAY. THEY KEPT MY CAR FOR SEVEN DAYS, AND TOLD ME THERE WAS NOTHING WRONG WITH IT. *TR
NHTSA ODI #10470282
15,000 miles · Jul 31, 2012
Air Bags
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG INDICTOR LIGHT DID NOT ALWAYS FUNCTION PROPERLY WHEN SOMEONE WAS SITTING IN THE FRONT PASSENGER SEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE AIR BAG. THE FAILURE MILEAGE WAS 15,000 AND THE C…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG INDICTOR LIGHT DID NOT ALWAYS FUNCTION PROPERLY WHEN SOMEONE WAS SITTING IN THE FRONT PASSENGER SEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE AIR BAG. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 20,000.
NHTSA ODI #10468414
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Apr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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