NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
732 reportsMileage unknown · Apr 26, 2013
Power Train
ON APRIL 2, 2013 MY CAR DID NOT CHANGE GEARS PROPERLY AND IT HAD A LOUD NOISE. I COULD NOT MAKE IT TO THE ROBBINS CHEVROLET DEALERSHIP, SO I PULLED OVER AT THE NEAREST GAS STATION AND CALLED ROBBINS CHEVROLET AND EXPLAIN THIS PROBLEM OF THE TRANSMISSION ISSUE. THEY STATED TO CALL THEIR WRECKER SERVICE AND BRING THE CAR INTO TH…
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ON APRIL 2, 2013 MY CAR DID NOT CHANGE GEARS PROPERLY AND IT HAD A LOUD NOISE. I COULD NOT MAKE IT TO THE ROBBINS CHEVROLET DEALERSHIP, SO I PULLED OVER AT THE NEAREST GAS STATION AND CALLED ROBBINS CHEVROLET AND EXPLAIN THIS PROBLEM OF THE TRANSMISSION ISSUE. THEY STATED TO CALL THEIR WRECKER SERVICE AND BRING THE CAR INTO THE DEALERSHIP. I CALLED THE WRECKER AND MY WAIT TIME WAS 30 MINUTES AND I WAS TAKEN TO THE CAR DEALERSHIP SERVICE AREA AND ARRIVED AROUND 10:45AM. I EXPLAINED HOW THE CAR WAS STRAINING TO PULL GEARS AND IT WAS UNSAFE TO CONTINUE TO DRIVE IT IN THAT CONDITION. I WAS GIVEN A LOANER CAR AND THE ADVISOR, ALEX CALLED ME AROUND 4PM AND STATED MY CAR HAD A MECHANICAL ISSUE WITH THE TRANSMISSION AND THE POWERTRAIN COVERAGE WARRANTY COVERED THE EXPENSES AND IT WOULD BE AVAILABLE FOR PICK UP ON 4/26/2013. *TR
NHTSA ODI #10509630
49,621 miles · Apr 26, 2013
Engine
THE CAR ENGINE LIGHT CAME ON AND I TOOK INTO THE ROBBINS CHEVROLET DEALERSHIP FOR A CHECK UP AND I TOLD THE ADVISOR THAT THE CAR WAS RUNNING SLUGGISH AND GEARS WERE SLOW INTERACTING. THEY TOLD ME THEY WOULD RUN A DIAGNOSTIC TEST AND DETERMINE THE PROBLEM(S). THE CAUSE WAS A THERMOSTAT HEATER FAILED, SO THEY REPLACED THERMOSTAT…
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THE CAR ENGINE LIGHT CAME ON AND I TOOK INTO THE ROBBINS CHEVROLET DEALERSHIP FOR A CHECK UP AND I TOLD THE ADVISOR THAT THE CAR WAS RUNNING SLUGGISH AND GEARS WERE SLOW INTERACTING. THEY TOLD ME THEY WOULD RUN A DIAGNOSTIC TEST AND DETERMINE THE PROBLEM(S). THE CAUSE WAS A THERMOSTAT HEATER FAILED, SO THEY REPLACED THERMOSTAT HOUSING AND PULL VACUUM ON CODING SYSTEM TO REFILL COOLANT AND LEAK TEST. THEY ROAD TESTED IT AND STATED IT WAS REPAIRED. *TR
NHTSA ODI #10509628
34,254 miles · Apr 26, 2013
Engine
RECEIVED A SAFETY RECALL NOTICE ON JULY 2012 FOR OIL SPILLS/LEAKS ONTO HOT SURFACES. I TOOK MY CAR INTO ROBBINS CHEVROLET DEALERSHIP FOR CHECK UP IMMEDIATELY ON JULY 23, 2012 AND THEY MODIFIED THE ENGINE SHIELD. ALSO, THE BATTERY WAS LEAKING ACID AND THEY REPLACED THE BATTERY, CABLES AND FUSE, BLOCK-CLEANED. *TR
NHTSA ODI #10509627
300 miles · Apr 23, 2013
Electrical SystemEnginePower Train
I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN OCTOBER OF 2010; AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. I HAVE FOUGHT FOR 2 YEARS TO HAVE MY CAR INSPECTED AND REPAIRS TO BE DONE; NOTHING HAS COME OF IT YET. I NOTIFIED GM WITH THE ISSUE AND WAS …
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I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN OCTOBER OF 2010; AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. I HAVE FOUGHT FOR 2 YEARS TO HAVE MY CAR INSPECTED AND REPAIRS TO BE DONE; NOTHING HAS COME OF IT YET. I NOTIFIED GM WITH THE ISSUE AND WAS TOLD THAT THEY WOULD PUT IN A NEW TRANSMISSION. I WAS ALSO NOTIFIED THAT THE ISSUE WOULD PERSIST, IT IS THE WAY MY MODEL TRANSMISSION WORKS. I KNOW THIS IS A SAFETY CONCERN, MY CAR HAS ALREADY LEFT ME STRANDED ONCE. I BELIEVE THAT GM IS GOING UNDER THE RADAR AND JUST TRYING TO APPEASE ME WITH A NEW TRANSMISSION. I ALSO BELIEVE THAT MORE CAN BE DONE FOR THE PROBLEMS THAT PERSIST IN MY CAR AND GM IS REFUSING FOR IT TO BE DONE. MY CAR IS A SAFETY HAZARD FROM THE NUMEROUS RECALLS TO THE TRANSMISSION AND COMPUTER DEFECTS. GM IS TRYING TO PUSH ME INTO ACCEPTING AN AMOUNT THAT IS LESS THEN HALF OF WHAT I HAVE PAID INTO THE CAR OR TAKE THE TRANSMISSION. I HAVE NO OTHER OPTIONS FROM THEM. I WOULD VERY MUCH APPRECIATE SOME GUIDANCE IN THIS MATTER. THANK YOU *TR
NHTSA ODI #10509278
4,389 miles · Apr 5, 2013
Power Train
VEHICLE HESITATES ON ACCELERATION AND DID EVER SINCE PURCHASED ON 6/22/11. DEALER COULD NOT FIND ANYTHING WRONG ACCORDING TO THEIR DIAGNOSIS "CUSTOMER CONCERN NOT DUPLICATED". MANY MANY OTHER 2011 CHEVY CRUZE OWNERS ARE EXPERIENCING THE SAME EXACT ISSUE AFTER SEVERAL UNSUCCESSFUL VISITS TO DEALER SERVICE. *TR
NHTSA ODI #10507282
24,000 miles · Apr 4, 2013
Vehicle Speed Control
THIS INCIDENT IS OCCURRING ON A NEW VEHICLE THAT WAS PURCHASED LESS THAN 2 YEARS AGO. ON 3 SEPARATE OCCASIONS, WHILE DRIVING ON THE FREEWAY, AT A RATE OF SPEED APPROXIMATELY 65 -75 MPH, THE LIGHTS ON THE DASH WOULD LIGHT UP AND THE CAR WOULD FAIL TO ACCELERATE AND START LOSING SPEED. ATTEMPTS TO PRESS THE ACCELERATOR AND GAIN …
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THIS INCIDENT IS OCCURRING ON A NEW VEHICLE THAT WAS PURCHASED LESS THAN 2 YEARS AGO. ON 3 SEPARATE OCCASIONS, WHILE DRIVING ON THE FREEWAY, AT A RATE OF SPEED APPROXIMATELY 65 -75 MPH, THE LIGHTS ON THE DASH WOULD LIGHT UP AND THE CAR WOULD FAIL TO ACCELERATE AND START LOSING SPEED. ATTEMPTS TO PRESS THE ACCELERATOR AND GAIN SPEED WOULD RESULT IN EITHER THE CAR REVVING VERY HIGH AND ONLY REACH 5 - 10 MPH HOUR, OR THE CAR WOULD COMPLETELY LOSE POWER AND DIE. THE OWNER OF THE VEHICLE WAS UNABLE TO EXIT THE FREEWAY DUE TO THE HIGH RATE OF SPEED OF THE OTHER VEHICLES ON THE FREEWAY AS THE CAR WOULD NOT ACCELERATE FASTER THAN 5-10 MPH. THIS SITUATION IS HIGHLY DANGEROUS AS THE VEHICLE IS IN JEOPARDY OF BEING IN AN ACCIDENT OR CAUSING AN ACCIDENT AS YOU HAVE NO WARNING BEFORE THE CAR STARTS TO JUST LOSE SPEED AT A VERY FAST PACE. THE MANUFACTURER AND/OR DEALERSHIP INDICATED THEY HAD CORRECTED THE PROBLEMS EACH TIME. *TR
NHTSA ODI #10507182
42,000 miles · Apr 1, 2013
EngineFire
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE AND FIVE MINUTES LATER, THE VEHICLE IGNITED INTO FLAMES. THE CONTACT STATED THAT THERE WAS A FIRE REPORT FILED THAT STATED THAT THE FIRE STARTED IN THE ENGINE. THE VEHICLE WAS DESTROYED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE AND FIVE MINUTES LATER, THE VEHICLE IGNITED INTO FLAMES. THE CONTACT STATED THAT THERE WAS A FIRE REPORT FILED THAT STATED THAT THE FIRE STARTED IN THE ENGINE. THE VEHICLE WAS DESTROYED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 42,000.
NHTSA ODI #10505206
72,000 miles · Mar 19, 2013
EngineStructureInjury
THE CHROME COATING ON THE INSIDE DRIVERS SIDE PLASTIC DOOR HANDLE IS FAILING. THE EDGES OF THE CHROME WHERE IT HAS SEPARATED FROM THE PLASTIC ARE RAZOR SHARP AND HAVE CAUSED MULTIPLE FAIRLY DEEP LACERATIONS TO MY FINGERS WHEN OPENING THE DOOR. I INQUIRED AT THE DEALER ABOUT THEM REPLACING THE PART UNDER WARRANTY BECAUSE ITS C…
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THE CHROME COATING ON THE INSIDE DRIVERS SIDE PLASTIC DOOR HANDLE IS FAILING. THE EDGES OF THE CHROME WHERE IT HAS SEPARATED FROM THE PLASTIC ARE RAZOR SHARP AND HAVE CAUSED MULTIPLE FAIRLY DEEP LACERATIONS TO MY FINGERS WHEN OPENING THE DOOR. I INQUIRED AT THE DEALER ABOUT THEM REPLACING THE PART UNDER WARRANTY BECAUSE ITS CAUSING ME INJURY DESPITE MY CAUTIOUSNESS WHILE OPENING THE HANDLE, THEY TOLD ME IT WASN'T COVERED AND WOULD BE AN EXPENSIVE FIX DUE TO THE LABOR INVOLVED. MY SECOND COMPLAINT IS THE HEAT WORKS INTERMITTENTLY AND WHEN TAKEN TO THE DEALER, THEY SAID I HAD A CRACKED THERMOSTAT HOUSING WHICH WOULD BE COVERED UNDER WARRANTY. THEY DID NOT FIX IT HOWEVER AND SIMPLY REFILLED MY ANTIFREEZE AND SAID THEY WOULD CALL ME TO HAVE IT FIXED WHEN THE PART CAME IN....THAT WAS ALMOST TWO WEEKS AGO. *TR
NHTSA ODI #10503649
Mileage unknown · Mar 7, 2013
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE IN AN ATTEMPT TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL HOWEVER, THE VEHICLE WAS NOT RE…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE IN AN ATTEMPT TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA ODI #10501986
6,514 miles · Mar 6, 2013
Engine And Engine Cooling
COOLANT SMELL INSIDE THE CABIN. CAR HAS BEEN TO DEALERSHIP AT LEAST 10 TIMES. THEY HAVE REPLACED HEATER CORE. REPLACED THERMOSTAT TWICE. REPLACE CAP. ADDED A RESERVOIR OVERFLOW DRAIN TUBE PER DOCUMENT ID# 2859137. DID DYE TEST. SMELL IS STILL OVER BEARING. THE SMELL IS SO STRONG THAT IT MAKE MY FAMILY AND PASSENGERS NAUSE…
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COOLANT SMELL INSIDE THE CABIN. CAR HAS BEEN TO DEALERSHIP AT LEAST 10 TIMES. THEY HAVE REPLACED HEATER CORE. REPLACED THERMOSTAT TWICE. REPLACE CAP. ADDED A RESERVOIR OVERFLOW DRAIN TUBE PER DOCUMENT ID# 2859137. DID DYE TEST. SMELL IS STILL OVER BEARING. THE SMELL IS SO STRONG THAT IT MAKE MY FAMILY AND PASSENGERS NAUSEA AND ONSET HEADACHES. THERE IS A FILM ON THE WINDOW.THE DEALER'S SHOP FOREMAN AND SERVICE WRITER HAS WITNESS THIS SMELL. VERY CONCERNED ABOUT THE HAZARDS OF THIS VAPOR. WE HAVE REQUESTED ON MULTIPLE TIMES TO RECEIVE A COPY OF THE MATERIAL SAFETY DATA SHEET AND CHEVROLET HAS NOT BEEN FORTH COMING. IT HAS BEEN A YEAR AND A HALF AND NO RESOLUTION. PLEASE HELP. *TR
NHTSA ODI #10501861
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Apr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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