NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
732 reports7,300 miles · Jul 4, 2013
Service Brakes
I HAVE TWO 2011 CHEVROLET CRUZES THAT I PURCHASED NEW IN 2011. BOTH CARS BEGAN TO HAVE A SOFT BRAKE PEDAL AT ABOUT 7000 MILES WHICH MAKES STOPPING DIFFICULT. MOST NOTABLE AT LOW SPEEDS ESPECIALLY IN REVERSE AND TRYING TO STOP THE VEHICLE. THIS OCCURRED WITH ONE CRUZE ABOUT A YEAR AGO AND TOOK THREE TRIPS TO THE DEALER TO REPA…
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I HAVE TWO 2011 CHEVROLET CRUZES THAT I PURCHASED NEW IN 2011. BOTH CARS BEGAN TO HAVE A SOFT BRAKE PEDAL AT ABOUT 7000 MILES WHICH MAKES STOPPING DIFFICULT. MOST NOTABLE AT LOW SPEEDS ESPECIALLY IN REVERSE AND TRYING TO STOP THE VEHICLE. THIS OCCURRED WITH ONE CRUZE ABOUT A YEAR AGO AND TOOK THREE TRIPS TO THE DEALER TO REPAIR. IT JUST STARTED OCCURRING IN THE SECOND CRUZE (ABOUT 7300 MILES ON THIS VEHICLE) THIS WEEK. THE FACT YOU CAN NOT STOP THE CAR APPROPRIATELY SIGNIFICANTLY INCREASES THE RISK FOR AN ACCIDENT OR INJURY. THE FACT THIS HAS NOW HAPPENED IN BOTH MY CRUZES SEEMS TO INDICATE A SIGNIFICANT MECHANICAL ISSUE AND NOT JUST A ONE TIME MALFUNCTION. *TR
NHTSA ODI #10523194
10,000 miles · Jul 2, 2013
Power Train
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ENGAGING FROM FIRST TO SECOND GEAR. THE CONTACT STATED THAT WHEN THE AIR CONDITIONING WAS RUNNING, THE HESITATION BECAME WORSE. THE VEHICLE WAS TAKEN TO THE DEALER AND ALTHOUGH THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, THE CONTA…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ENGAGING FROM FIRST TO SECOND GEAR. THE CONTACT STATED THAT WHEN THE AIR CONDITIONING WAS RUNNING, THE HESITATION BECAME WORSE. THE VEHICLE WAS TAKEN TO THE DEALER AND ALTHOUGH THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, THE CONTACT WAS ADVISED THAT THERE WAS NOT A REMEDY FOR THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 13,000. *TR
NHTSA ODI #10522898
10,510 miles · Jul 1, 2013
Air BagsVehicle Speed ControlCrash
CONSUMER STATED CHEVROLET CRUZE CAUSED AN ACCIDENT, COULD NOT STOP. IT CRASHED INTO A FORD EXPEDITION. THE CONSUMER ALSO STATED THE AIR BAG DID NOT DEPLOY.
NHTSA ODI #10523384
20,000 miles · Jun 28, 2013
Service Brakes
WHEN ON A COLD START , AND BACKING LOW SPEED ...THE BRAKES GO TO FLOOR AND BARELY STOP VEHICLE...WAS TOLD BY GM THAT THE BRAKES ARE GOING THROUGH CHECK, AND IT IS NORMAL FOR BRAKES TO GO TO FLOOR AND NOT STOP VEHICLE. *TR
NHTSA ODI #10522337
21,500 miles · Jun 24, 2013
EnginePower Train
VEHICLE FAILED TO ACCELERATE OFF OF THE ON RAMP ONTO THE HIGHWAY. THE ENGINE COULD BE HEARD REVVING UP, BUT DID NOT INCREASE IN SPEED. WHEN EXITING THE HIGHWAY, I PULL OFF TO THE SIDE OF THE ROAD, SHIFTED THE VEHICLE INTO PARK, THEN BACK INTO DRIVE AND THE VEHICLE WOULD NOT GO FORWARD. EVEN IN MANUAL MODE THE CAR WOULD NOT SHIFT…
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VEHICLE FAILED TO ACCELERATE OFF OF THE ON RAMP ONTO THE HIGHWAY. THE ENGINE COULD BE HEARD REVVING UP, BUT DID NOT INCREASE IN SPEED. WHEN EXITING THE HIGHWAY, I PULL OFF TO THE SIDE OF THE ROAD, SHIFTED THE VEHICLE INTO PARK, THEN BACK INTO DRIVE AND THE VEHICLE WOULD NOT GO FORWARD. EVEN IN MANUAL MODE THE CAR WOULD NOT SHIFT INTO A FORWARD MOVING DRIVER. *TR
NHTSA ODI #10521583
30,091 miles · Jun 24, 2013
Electrical SystemEngine And Engine Cooling
AFTER OIL CHANGE AND LEFT THE DEALERSHIP A STRONG SMELL OF BURNING ANTIFREEZE FILLED THE INSIDE OF THE CAR, IT WAS VERY DIFFICULT TO BREATH. I TURN THE CAR AROUND BACK TO THE DEALER THEY CHECKED (OR SO THEY SAID) COULD NOT FIND ANYTHING WRONG WITH IT, WHEN I GOT INTO MY CAR IT WAS COVERED WITH AIR FRESHENER THEY PUT SO MUCH OF I…
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AFTER OIL CHANGE AND LEFT THE DEALERSHIP A STRONG SMELL OF BURNING ANTIFREEZE FILLED THE INSIDE OF THE CAR, IT WAS VERY DIFFICULT TO BREATH. I TURN THE CAR AROUND BACK TO THE DEALER THEY CHECKED (OR SO THEY SAID) COULD NOT FIND ANYTHING WRONG WITH IT, WHEN I GOT INTO MY CAR IT WAS COVERED WITH AIR FRESHENER THEY PUT SO MUCH OF IT TO COVER UP THE BURNING SMELL THAT IT TOOK ABOUT 3 WEEKS TO WEAR OFF AND THE SMELL STARTED ALL OVER AGAIN. BUT THEY WON'T DO ANYTHING BECAUSE ACCORDING TO THEM THERE'S NOTHING WRONG WITH THE CAR. THE TRUNK BUTTON DOES NOT WORK ANYMORE THOUGH AT THE DEALER THEY CONFIRM IS AN ISSUE THEY HAVE WITH THE CRUZES THEY WON'T COVER UNDER WARRANTY AND HAVE TO PAY $200.00 FOR SOMETHING THEY KNOW IS A FAULTY PART ON THIS CAR. *TR
NHTSA ODI #10521481
Mileage unknown · Jun 24, 2013
Power Train
6/22/2013 I NOTICED TRANSMISSION LEAKING OIL. BEFORE THAT TRANSMISSION STARTED TO SLIP ON HIGHWAY AND IN TRAFFIC. I TOLD DEALER BEFORE THAT I THINK THE TRANSMISSION IS BAD. DID NOT CHANGE GEARS PROPERLY. DEALER UPDATED COMPUTER BUT TRANSMISSION STILL HAD A HARD SHIFT. CAR WILL BE TAKEN TO DEALER TO HAVE CHECKED. RIGHT NOW IT LOO…
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6/22/2013 I NOTICED TRANSMISSION LEAKING OIL. BEFORE THAT TRANSMISSION STARTED TO SLIP ON HIGHWAY AND IN TRAFFIC. I TOLD DEALER BEFORE THAT I THINK THE TRANSMISSION IS BAD. DID NOT CHANGE GEARS PROPERLY. DEALER UPDATED COMPUTER BUT TRANSMISSION STILL HAD A HARD SHIFT. CAR WILL BE TAKEN TO DEALER TO HAVE CHECKED. RIGHT NOW IT LOOKS LIKE TRANSMISSION HAS TO BE REPLACED. GM SHOULD RECALLED AND REPLACED TRANSMISSIONS. TRANSMISSIONS CAN SLIP ON HIGHWAY OR IN TRAFFIC AND COULD CAUSE AN CRASH OR BRAKE DOWN. ALSO I HERE THAT OTHER PEOPLE ARE HAVING PROBLEMS WITH THEIR CRUZE. *TR
NHTSA ODI #10521468
75 miles · Jun 18, 2013
Engine And Engine CoolingPower Train
THIS CAR EXHIBITS A HESITATION FROM A STOP AND ALSO CRUISING UPON ACCELERATION, A SYMPTOM I HAVE ALSO READ ABOUT IN SOME OF THE COMPLAINTS ALREADY FILED ON THE SITE. AS WITH MOST COMPLAINTS SUBMITTED TO THE DEALER THE TECHNICIAN SAID HE COULD NOT FIND ANYTHING WRONG WHEN I TOOK IT IN TO BE LOOKED AT. AFTER TALKING TO A FEW CRUZE…
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THIS CAR EXHIBITS A HESITATION FROM A STOP AND ALSO CRUISING UPON ACCELERATION, A SYMPTOM I HAVE ALSO READ ABOUT IN SOME OF THE COMPLAINTS ALREADY FILED ON THE SITE. AS WITH MOST COMPLAINTS SUBMITTED TO THE DEALER THE TECHNICIAN SAID HE COULD NOT FIND ANYTHING WRONG WHEN I TOOK IT IN TO BE LOOKED AT. AFTER TALKING TO A FEW CRUZE OWNERS ONE OF THEM SAID HE WAS TOLD THE PROBLEM WAS DUE TO " TURBO LAG ". THIS IS A PERIOD IN TIME THAT THE TURBO MOTOR MUST CATCH UP TO THE RPM'S OF THE ENGINE WHICH RESULTS IN THE HESITATION. THIS IS VERY DANGEROUS WHEN TRYING TO ENTER A HIGHWAY OR MANEUVER OUT OF A CRITICAL SITUATION. GM MUST ACKNOWLEDGE THIS MALFUNCTION AND RECALL AFFECTED VEHICLES AND REPAIR THEM WHICH CAN BE DONE BY TWEEKING THE TURBO TO SYNC WITH THE ENGINE.
NHTSA ODI #10521334
Mileage unknown · Jun 17, 2013
Power Train
I BOUGHT MY 2011 CHEVY CRUZE DECEMBER 31, 2011 AND HAVE HAD PROBLEMS WITH THE TRANSMISSION EVER SINCE. I TOOK A TRIP 06.2011 6 MONTHS AFTER I HAD MY CAR AND WENT TO ACCELERATE AND HAD NOTHING TOTAL TRANSMISSION GONE. THEY HAD MY CAR FOR OVER 30 DAYS AND I STILL HAVE PROBLEMS. THE TRANSMISSION IS CHOPPY AND ERRATIC. WHEN I AM ST…
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I BOUGHT MY 2011 CHEVY CRUZE DECEMBER 31, 2011 AND HAVE HAD PROBLEMS WITH THE TRANSMISSION EVER SINCE. I TOOK A TRIP 06.2011 6 MONTHS AFTER I HAD MY CAR AND WENT TO ACCELERATE AND HAD NOTHING TOTAL TRANSMISSION GONE. THEY HAD MY CAR FOR OVER 30 DAYS AND I STILL HAVE PROBLEMS. THE TRANSMISSION IS CHOPPY AND ERRATIC. WHEN I AM STOPPED OR NEARLY STOPPED AND ACCELERATE TO GO AGAIN, THE TRANSMISSION JUST REVS AS IF IT IS IN NEUTRAL. THIS IS NOT SAFE - MAKE ME A PRIME CANDIDATE FOR A REAR-END COLLISION. WHEN TRAVELING AT CRUISING SPEED OF 50-60MPH, IT IS CHOPPY AND SHIFTING WHEN YOU WOULD NOT EXPECT IT TO SHIFT. WHEN COMING TO A FAST STOP, IT CLUNKS AND THEN LUNGES - SO FIRM PRESSURE ON THE BRAKE PEDAL IS NECESSARY NOT TO HIT THE CAR IN FRONT OF ME. I HAVE HAD THE CAR INTO THE CHEVY DEALERSHIP 5 TIMES NOW AND AM TOLD THAT SINCE THE CHEVY MECHANIC CANNOT DUPLICATE THE PROBLEMS AND THERE ARE NO LIGHTS ON THERE IS NOTHING THAT CAN BE DONE. AND IT IS CURRENTLY IN THE SHOP RIGHT NOW FOR THE ABOVE PROBLEMS FOR THE 5TH TIME. *TR
NHTSA ODI #10520120
44,221 miles · Jun 13, 2013
Engine And Engine CoolingPower Train
WHEN MY CAR IS IN PARK, AND I TAKE IT OUT OF PARK TO ACCELERATE, THE ENGINE REVS UP AND IT "JUMPS" OUT OF GEAR. IF I AM SITTING IDLY AT A STOP LIGHT, IT DOES THE SAME THING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TOLD ME; AFTER PERFORMING ALL THE REQUIRED TEST, NOTHING WAS WRONG WITH IT. IF I AM TURNING AND ONCE I ACCELERATE…
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WHEN MY CAR IS IN PARK, AND I TAKE IT OUT OF PARK TO ACCELERATE, THE ENGINE REVS UP AND IT "JUMPS" OUT OF GEAR. IF I AM SITTING IDLY AT A STOP LIGHT, IT DOES THE SAME THING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TOLD ME; AFTER PERFORMING ALL THE REQUIRED TEST, NOTHING WAS WRONG WITH IT. IF I AM TURNING AND ONCE I ACCELERATE AFTER THE TURN, IT LOOSES POWER.
NHTSA ODI #10520304
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Apr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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