NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
732 reports68,330 miles · Feb 20, 2016
Engine
I FIRST TOOK MY CRUZE TO THE DEALER BECAUSE OF LEAKING TRANSMISSION FLUID FROM A DEFECTIVE SEAL ON THE TRANSMISSION BOX. THEY ALSO SAID THE BATTERY WAS CRACKED. TRANSMISSION WAS COVERED UNDER WARRANTY, BUT I HAD TO BUY A NEW BATTERY. REALLY? AFTER THAT WORK BEING DONE, I NOTICED THE SMELL OF ANTI FREEZE. DEALER SAID A HOSE W…
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I FIRST TOOK MY CRUZE TO THE DEALER BECAUSE OF LEAKING TRANSMISSION FLUID FROM A DEFECTIVE SEAL ON THE TRANSMISSION BOX. THEY ALSO SAID THE BATTERY WAS CRACKED. TRANSMISSION WAS COVERED UNDER WARRANTY, BUT I HAD TO BUY A NEW BATTERY. REALLY? AFTER THAT WORK BEING DONE, I NOTICED THE SMELL OF ANTI FREEZE. DEALER SAID A HOSE WAS SPLIT, BUT WHEN I ASKED TO SEE THE HOSE, THEY SAID THE END BROKE OFF WHEN THEY WERE REPLACING A CLIP BLAMED ON THE ANTI FREEZE LEAK. I HAD TO BUY A NEW HOSE. SAID THEY CHECKED THE SYSTEM FOR LEAKS AND THERE WEREN'T ANY. THE CAR STOPPED LEAKING FOR A WHILE, BUT NOW I HAVE PUDDLES OF ANTI FREEZE ON THE GARAGE FLOOR AND A NAUSEATING SMELL AROUND THE CAR. I AM GOING TO GO TO A DIFFERENT DEALER FOR A SECOND OPINION, BUT I FEAR I HAVE A REAL PROBLEM AND FROM WHAT I'VE READ IT IS COMMON WITH THIS CAR AND GM HASN'T DONE MUCH TO HELP THE CONSUMER. I BELIEVED IN BUYING AMERICAN, BUT IT WON'T BE ANOTHER CHEVY.
NHTSA ODI #10837274
57,000 miles · Feb 17, 2016
Unknown Or Other
TAKATA RECALL. I DRIVE A 2011 CHEVROLET CRUZE WITH APPROXIMATELY 57000 MILES. LAST WEEK I WAS DRIVING IN TRAFFIC WHEN THE CAR SUDDENLY BEGAN TO LOSE POWER. ON MY DASHBOARD NOTICE CENTER THE MESSAGE "ENGINE POWER REDUCED" FLASHED. THE CAR LOST ACCELERATION AND BECAME VERY DIFFICULT TO CONTROL. I WAS SURROUNDED BY TRAFFIC AND VERY…
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TAKATA RECALL. I DRIVE A 2011 CHEVROLET CRUZE WITH APPROXIMATELY 57000 MILES. LAST WEEK I WAS DRIVING IN TRAFFIC WHEN THE CAR SUDDENLY BEGAN TO LOSE POWER. ON MY DASHBOARD NOTICE CENTER THE MESSAGE "ENGINE POWER REDUCED" FLASHED. THE CAR LOST ACCELERATION AND BECAME VERY DIFFICULT TO CONTROL. I WAS SURROUNDED BY TRAFFIC AND VERY LUCKY I DID NOT GET HIT AS I MANAGED TO GET IT TO COAST INTO A PARKING LOT. THIS IS A VERY DANGEROUS SITUATION. AFTER DOING ONLINE RESEARCH I WAS SHOCKED TO SEE THE NUMBER OF PEOPLE THAT THIS HAS HAPPENED TO. UNFORTUNATELY IT SEEMS TO HAPPEN AFTER THE 50,000 MILE MARK ON THESE VEHICLES AND USUALLY AFTER THE WARRANTY EXPIRES
NHTSA ODI #10836802
100,000 miles · Feb 16, 2016
EngineFire
I AM A FIRE INVESTIGATOR I WORK FOR THE LOS ALAMOS COUNTY FIRE DEPT. I INVESTIGATED A VEHICLE FIRE THAT ORIGINATED IN THE ENGINE COMPARTMENT, VEHICLE WAS STATIONARY AND HAD JUST BEEN DRIVEN APPROX.. 1 HR. THE VEHICLE IS LISTED AS HAVING A RECALL NHTSA CAMPAIGN NUMBER: 12V288000. IT APPEARS THAT EVEN THOUGHT THE VEHICLE WAS SERV…
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I AM A FIRE INVESTIGATOR I WORK FOR THE LOS ALAMOS COUNTY FIRE DEPT. I INVESTIGATED A VEHICLE FIRE THAT ORIGINATED IN THE ENGINE COMPARTMENT, VEHICLE WAS STATIONARY AND HAD JUST BEEN DRIVEN APPROX.. 1 HR. THE VEHICLE IS LISTED AS HAVING A RECALL NHTSA CAMPAIGN NUMBER: 12V288000. IT APPEARS THAT EVEN THOUGHT THE VEHICLE WAS SERVICED FOR THE RECALL THE SAME PROBLEM AND RESULTING FIRE HAPPENED. VEHICLE BEGAN TO SMOKE AFTER BEING PARKED AND FIRE WAS WITN
NHTSA ODI #10836504
58,435 miles · Feb 13, 2016
Power Train
WHILE DRIVING POWER REDUCTION MESSAGE FLASHED,SERVICE ESP FLASHED..POWER WAS DRASTICALLY REDUCED..HAD TO PULL OFF ROAD,SHUT OFF VEHICLE FOR SEVERAL MINUTES AND RESTART.HAS HAPPENED SEVERAL TIMES.HIGHLY DANGEROUS PROBLEM
NHTSA ODI #10825970
59,000 miles · Feb 8, 2016
Electrical SystemFuel/propulsion System
FROM A STOPPED POSITION, I WOULD ACCELERATE THROUGH 1ST GEAR, JUST BEFORE I CHANGE GEARS TO 2ND. THE WHOLE CAR'S ELECTRICAL SYSTEM GOES HAYWIRE. ALL SYSTEMS RESET, MOST OF THE TIME THIS MEANS I CAN A VERY BAD JERK IN BETWEEN GEARS 1 AND 2. A FEW TIMES THE CAR TURNED OFF. IF THE CAR DOES DIE, I AM UNABLE TO START THE CAR OR JUMP …
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FROM A STOPPED POSITION, I WOULD ACCELERATE THROUGH 1ST GEAR, JUST BEFORE I CHANGE GEARS TO 2ND. THE WHOLE CAR'S ELECTRICAL SYSTEM GOES HAYWIRE. ALL SYSTEMS RESET, MOST OF THE TIME THIS MEANS I CAN A VERY BAD JERK IN BETWEEN GEARS 1 AND 2. A FEW TIMES THE CAR TURNED OFF. IF THE CAR DOES DIE, I AM UNABLE TO START THE CAR OR JUMP IT FOR AT LEAST 15 MINUTES. THE LONGEST I HAD TO SIT WAS OVER 30 MINUTES. CHEVY'S DIC SYSTEM TELLS ME TO CHECK A VARIETY OF THINGS, NOT ALWAYS ALL OF THEM. BUT USUALLY CHECK POWER STEERING AND AIRBAG SYSTEMS. A FEW TIMES IT TOLD ME TO CHECK TRACTION CONTROL SYSTEMS. THE CHECK ENGINE LIGHT HAS NEVER COME ON IN ANY OF THESE INSTANCES. CHEVY SAYS THIS IS DUE TO A FAULTY GROUND WIRE, WHICH THEY REPLACED AND IT CONTINUES TO DO THIS. THIS IS A VERY DANGEROUS SITUATION, WHERE IF I WAS IN A BUSY INTERSECTION I COULD EASILY BE CAUGHT IN AN ACCIDENT. LUCKILY, THIS HAS HAPPENED MOSTLY IN RESIDENTIAL AREAS.
NHTSA ODI #10824861
57,250 miles · Feb 4, 2016
Electronic Stability Control (esc)SuspensionVehicle Speed Control
INTERMITTENT SERVICE TRACTION CONTROL AND STABILITRAK WHILE AT A STOP WHEN ATTEMPTING TO DRIVE AFTER THE SERVICE LIGHT CAME ON THE VEHICLE LACKED POWER AND HIGH TEMP FAN TURN ON. THE ONLY WAY TO GET THE CAR OUT OF THE SERVICE LOCK WAS TO TURN THE IGNITION OFF AND TURN IT BACK ON. I TOOK THE CAR TO A DEALER WHERE THEY WERE UNABL…
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INTERMITTENT SERVICE TRACTION CONTROL AND STABILITRAK WHILE AT A STOP WHEN ATTEMPTING TO DRIVE AFTER THE SERVICE LIGHT CAME ON THE VEHICLE LACKED POWER AND HIGH TEMP FAN TURN ON. THE ONLY WAY TO GET THE CAR OUT OF THE SERVICE LOCK WAS TO TURN THE IGNITION OFF AND TURN IT BACK ON. I TOOK THE CAR TO A DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE ISSUE. THIS ISSUE HAS BEEN COVERED UNDER A RECALL ON OTHER CHEVY VEHICLES SUCH AS THE EQUINOX.
NHTSA ODI #10824244
100,000 miles · Jan 26, 2016
Service Brakes
THE BRAKE IS HARD TO PUSH DOWN , BUT IF YOU TAP IT AGAIN IT WILL WORK. IT DOES NOT DO THIS AT LOW SPEED.
NHTSA ODI #10822368
Mileage unknown · Jan 18, 2016
Engine
MY CAR FROM TIME TO TIME SHOWS AN ERROR SAYING REDUCED ENGINE POWER. THE WHOLE CAR KICKS DOWN AND UNABLE TO GO OVER 10 MPH. THIS HAS HAPPENED A FEW TIMES AND ONCE ON THE HIGHWAY. IT DIDN'T DO IT AGAIN FOR AWHILE BUT THEN AGAIN TODAY IT DID IT. I HAVE READ A FEW BLOGS THAT IS A COMMON PROBLEM WITH CHEVY CRUZ AND I DON'T BELIEVE I…
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MY CAR FROM TIME TO TIME SHOWS AN ERROR SAYING REDUCED ENGINE POWER. THE WHOLE CAR KICKS DOWN AND UNABLE TO GO OVER 10 MPH. THIS HAS HAPPENED A FEW TIMES AND ONCE ON THE HIGHWAY. IT DIDN'T DO IT AGAIN FOR AWHILE BUT THEN AGAIN TODAY IT DID IT. I HAVE READ A FEW BLOGS THAT IS A COMMON PROBLEM WITH CHEVY CRUZ AND I DON'T BELIEVE IT'S COVERED UNDER WARRANY. THIS COULD BE A DEADLY FAULT WITH THIS CAR. YOU GET NO NOTIFICATION THAT IT'S GOING TO HAPPEN.
NHTSA ODI #10820854
82,000 miles · Jan 16, 2016
Engine
I'VE OWNED MY 2011 CHEVY CRUZE FOR 4 YEARS AND I HAVE HAD ON-GOING ISSUES WITH A VERY DISTINCT SMOKE/COOLANT SMELL COMING FROM THE ENGINE. IT IS MORE NOTICEABLE WHEN THE HEAT IS ON. IN DOING RESEARCH, THIS IS A WELL-KNOWN ISSUE. I'VE TAKEN MY CAR TO THE DEALERSHIP ON THREE SEPERATE OCCASIONS AND THEY CANNOT FIX THE ISSUE - IT KE…
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I'VE OWNED MY 2011 CHEVY CRUZE FOR 4 YEARS AND I HAVE HAD ON-GOING ISSUES WITH A VERY DISTINCT SMOKE/COOLANT SMELL COMING FROM THE ENGINE. IT IS MORE NOTICEABLE WHEN THE HEAT IS ON. IN DOING RESEARCH, THIS IS A WELL-KNOWN ISSUE. I'VE TAKEN MY CAR TO THE DEALERSHIP ON THREE SEPERATE OCCASIONS AND THEY CANNOT FIX THE ISSUE - IT KEEPS COMING BACK. I REACHED OUT TO CHEVY TO FILE A COMPLAINT BUT I AM NOT GETTING HELP FROM THEM. THE ODOR THAT IS COMING FROM THE CAR IS SO BAD THAT I HAVE TO ROLL DOWN MY WINDOWS IN THE WINTER. IT IS EITHER NO HEAT, OR HEAT AND WINDOWS DOWN. I KNOW CHEVY IS AWARE OF THIS ISSUE - IT IS ALL OVER THE INTERNET - HOWEVER, THEY ARE NOT DOING THEIR PART TO FIX THE ISSUE. I AM CONCERNED FOR MY HEALTH - WHATEVER I AM INHALING IS NOT HEALTHY. IT GIVES ME HEADACHES AND MAKES ME FEEL ILL. PLEASE HELP.
NHTSA ODI #10820622
41,000 miles · Jan 15, 2016
EngineInjury
I CAN SMELL A BURNING COOLANT TYPE SMELL INSIDE THE CABIN OF THE VEHICLE. IT DOES NOT HAPPEN ALL THE TIME. IT LEAVES A FILM ON THE WINDOWS. WHEN IT HAPPENS IT BURNS MY NOSE AND EYES. I HAVE TO ROLL DOWN THE WINDOWS TO GET FRESH AIR. I CONSIDER THIS A HEALTH ISSUE, INHALING THESE FUMES. I TOOK THE CAR TO THE DEALERSHIP THREE TIME…
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I CAN SMELL A BURNING COOLANT TYPE SMELL INSIDE THE CABIN OF THE VEHICLE. IT DOES NOT HAPPEN ALL THE TIME. IT LEAVES A FILM ON THE WINDOWS. WHEN IT HAPPENS IT BURNS MY NOSE AND EYES. I HAVE TO ROLL DOWN THE WINDOWS TO GET FRESH AIR. I CONSIDER THIS A HEALTH ISSUE, INHALING THESE FUMES. I TOOK THE CAR TO THE DEALERSHIP THREE TIMES. ONCE THEY REPLACED A TRANSMISSION COOLANT CONNECTOR, THAT DIDN'T SOLVE THE PROBLEM, AND TWICE THEY SAID THEY COULDN'T FIND A PROBLEM. I SEE THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS. THIS HAPPENS IN ALL SITUATIONS, MOVING OR STANDING STILL. THE FOLLOWING I COPIED FROM A FORUM ONLINE. THIS PERSON HAD THE SAME PROBLEM: IN THE COURSE OF THAT REPAIR THE TECHS DETECTED AN EXTREME AMOUNT OF LUBRICANT ON THE INNER DASH BOX WHERE THE VENT DOORS AND CONTROLS ARE LOCATED. THE TECH REMOVED SOME OF IT AND HEATED IT UP AND IT SMELLED JUST LIKE DEXCOOL. THIS GREASE IS GLYCOL BASED HENCE THE SIMILARITY TO COOLANT WHEN HEATED. THE CONTINUOUS HEATING AND COOLING OF THE GREASE RESULTED IN A BREAKDOWN OF IT AND THE SMELL ONLY GOT WORSE. THE TECHS REMOVED ALL OF THE EXCESS GREASE AND REPLACED WITH ANOTHER LUBRICANT WHICH WAS A TYPE OF BRAKE LUBE GOOD TO 400F. THEY THEN ADDED A PEPPERMINT EXTRACT TO THE COOLANT FLUID TO ENSURE THAT IF THERE WAS A COOLANT LEAK OF ANY KIND THE ODOR WOULD BE IMMEDIATELY DISCERNABLE FROM ANY OTHER AUTOMOTIVE ODOR. I RAN THE HEAT AND DEFROST HEAVY WITH NO ISSUES TO REPORT. THIS FIX IS NOT EASY AS THE ENTIRE DASH NEEDS TO BE REMOVED, BUT A GOOD TECH CAN DO IT AND RESOLVE THIS ISSUE. IF YOU NEED ANY FURTHER ASSISTANCE OR INFORMATION PLEASE LET ME KNOW. I WOULD ENCOURAGE ANYONE EXPERIENCING THIS PROBLEM TO CONTACT THE DEALER AND HAVE THEM CONTACT GM TO GET YOUR VEHICLE FIXED.
NHTSA ODI #10820458
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Apr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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