TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED AND THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSU…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED AND THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 73,000.
NHTSA ODI #10881614
15 miles · Jun 2, 2016
Power TrainService Brakes
WHEN AT A STOP AND WHEN I GO TO TAKE OFF CAR ROLLS BACKWARD. THIS CAR HAS A AUTOMATIC TRANS, BUT ACT LIKE A STICK TRANS, I BOUGHT THIS CAR NEW OFF LOT. AND FIRST BRAKES KEEP LOCKING UP LIKE SOMETHING IS IN IT. BUT IF I ROLL BACKWARD IT DISENGAGES . I'VE TAKEN IT TO THE DEALER A COUPLE OF TIMES DUE TO THIS ISSUE AND THEY ALSO HE…
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WHEN AT A STOP AND WHEN I GO TO TAKE OFF CAR ROLLS BACKWARD. THIS CAR HAS A AUTOMATIC TRANS, BUT ACT LIKE A STICK TRANS, I BOUGHT THIS CAR NEW OFF LOT. AND FIRST BRAKES KEEP LOCKING UP LIKE SOMETHING IS IN IT. BUT IF I ROLL BACKWARD IT DISENGAGES . I'VE TAKEN IT TO THE DEALER A COUPLE OF TIMES DUE TO THIS ISSUE AND THEY ALSO HEARD IT BUT NEVER COULD FIND ANYTHING. I REALLY LIKE THIS CAR BUT IT FALLING APART FROM DAY ONE.. I KEEP IT SERVICED LIKE I AM SUPPOSE TO.
NHTSA ODI #10872118
50,072 miles · Apr 18, 2016
Service Brakes
THE VEHICLE HAS NO OPEN RECALLS, AND THE RECALL ADDRESSING THE BRAKE PRESSURE, (MICRO SWITCH PROBLEM) HAS BEEN COMPLETED. ON OCCASIONS INCLUDING THIS MORNING, WHEN THE VEHICLE SITS OVERNIGHT, THERE SEEMS TO BE A LOSS OF BRAKE PRESSURE, THAT IS YOU CAN PRESS THE BRAKE PEDAL ALL THE WAY DOWN WITH SIGNIFICANT PRESSURE, AND THE VEH…
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THE VEHICLE HAS NO OPEN RECALLS, AND THE RECALL ADDRESSING THE BRAKE PRESSURE, (MICRO SWITCH PROBLEM) HAS BEEN COMPLETED. ON OCCASIONS INCLUDING THIS MORNING, WHEN THE VEHICLE SITS OVERNIGHT, THERE SEEMS TO BE A LOSS OF BRAKE PRESSURE, THAT IS YOU CAN PRESS THE BRAKE PEDAL ALL THE WAY DOWN WITH SIGNIFICANT PRESSURE, AND THE VEHICLE BARELY STOPS. I FIRST NOTICED IT BACKING OUT OF THE DRIVEWAY, AND COMING TO THE FIRST STOP SIGN AT THE END OF OUR SIDE STREET. ONCE THE VEHICLE HAS BEEN RUNNING FOR A SHORT PERIOD OF TIME, AND AFTER AT LEAST ONE ATTEMPTED STOP, THE PRESSURE GOES TO NORMAL. NOW THAT I AM AWARE OF THE POTENTIAL OF THIS HAPPENING, I NOTICED EVEN WITH THE CAR IS STATIONARY BEFORE BACKING OUT, THE BRAKE PRESSURE IS LOW. RESEARCHING THE PROBLEM IT SEEMS LIKE I AM NOT THE ONLY ONE HAVING THIS EXPERIENCE.
NHTSA ODI #10860062
100,000 miles · Jan 26, 2016
Service Brakes
THE BRAKE IS HARD TO PUSH DOWN , BUT IF YOU TAP IT AGAIN IT WILL WORK. IT DOES NOT DO THIS AT LOW SPEED.
NHTSA ODI #10822368
21,000 miles · Jan 4, 2016
Service Brakes
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RELEASE TO THE NORMAL POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER PUSH ROD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. T…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RELEASE TO THE NORMAL POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER PUSH ROD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
NHTSA ODI #10817571
50,000 miles · Jul 27, 2015
Service Brakes
THE CHECK ENGINE LIGHT CAME ON IN THE VEHICLE. I TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED TO GET IT INSPECTED AND HAVE THE CODE READ. THEY SAID THAT THE CODE WAS DUE TO THE BRAKE PEDAL POSITION SENSOR AND IT NEEDED TO BE REPAIRED FOR APPROXIMATELY $500. THE VEHICLE WAS JUST BARELY OUT OF WARRANTY WHEN THIS PROBLEM OCCURR…
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THE CHECK ENGINE LIGHT CAME ON IN THE VEHICLE. I TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED TO GET IT INSPECTED AND HAVE THE CODE READ. THEY SAID THAT THE CODE WAS DUE TO THE BRAKE PEDAL POSITION SENSOR AND IT NEEDED TO BE REPAIRED FOR APPROXIMATELY $500. THE VEHICLE WAS JUST BARELY OUT OF WARRANTY WHEN THIS PROBLEM OCCURRED. MANY TIMES, WITH THE ENGINE RUNNING AND IN THE IDLE STATE WITH THE BRAKE DOWN, THE ENGINE WILL LURCH FORWARD AS IF IT HAD A JOLT OF ENERGY. THIS HAPPENS INTERMITTENTLY AND ON DIFFERENT ELEVATIONS AND LOCATIONS WHILE THE CAR IS STOPPED. IT WORRIES ME THAT THE CAR WILL LURCH FORWARD WHILE STOPPED AND HIT THE CAR IN FRONT OF ME, WHICH IS WHY IT IS A SAFETY CONCERN. I FEEL AS THOUGHT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE COSTS TO REPAIR THIS BRAKE SENSOR AND IT SHOULD BE CONSIDERED A RECALL ON THE VEHICLE. I HAVE READ OF MANY OTHER CUSTOMERS WITH THE SAME ISSUE ON THE VEHICLE MODEL AND YEAR.
NHTSA ODI #10743868
4,136 miles · Jul 21, 2015
Service Brakes
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND AND EXTENDED TO THE FLOORBOARD SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT HAD TO PUMP THE BRAKES TO GET THE BRAKE PEDAL TO RESPOND. THE…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND AND EXTENDED TO THE FLOORBOARD SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT HAD TO PUMP THE BRAKES TO GET THE BRAKE PEDAL TO RESPOND. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE BRAKE BOOSTER VACUUM PIPE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,136. UPDATED 09/10/15*LJ
NHTSA ODI #10735419
61,400 miles · Jun 25, 2015
Service Brakes
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. SHORTLY AFTER STARTING THE ENGINE AND DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED. THE PEDAL FELT SOFT AND WOULD NOT ACTIVATE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP WAS FAULTY AND NEEDED TO BE REPLACED. …
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. SHORTLY AFTER STARTING THE ENGINE AND DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED. THE PEDAL FELT SOFT AND WOULD NOT ACTIVATE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 61,400.
NHTSA ODI #10730298
60,000 miles · Jun 4, 2015
Service Brakes
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE POWER ASSIST BRAKES INTERMITTENTLY MALFUNCTIONED AND CAUSED AN INCREASE IN STOPPING DISTANCE. A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES) WAS RECEIVED IN OCTOBER OF 2014 AND THE VEHICLE WAS REPAIRED IN APRIL OF 2015, BUT THE F…
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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE POWER ASSIST BRAKES INTERMITTENTLY MALFUNCTIONED AND CAUSED AN INCREASE IN STOPPING DISTANCE. A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES) WAS RECEIVED IN OCTOBER OF 2014 AND THE VEHICLE WAS REPAIRED IN APRIL OF 2015, BUT THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10723451
89,000 miles · Jun 4, 2015
Service BrakesCrash
TRAVELING BEHIND PASSENGER CAR; CAR IN FRONT APPLIED BRAKES. I APPLIED MY BRAKES BUT CAR DID NOT STOP. STRUCK BACK OF VEHICLE.
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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