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2011 Chevrolet Cruze

Owner reports · Recalls · Investigations

More warning signs than most Cruze years

Owner complaints for the 2011 Chevrolet Cruze are substantially higher than the model-year median of 250.

About this comparison →

When problems were reported

Mileage at the reported incident

580 reports with mileage · 152 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 257 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 193 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 96 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

38 crash reports20 fire reports30 injury reports

Engine complaints

257 reports
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92,000 miles · Jan 31, 2020
EngineFire

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT 45 MPH, WHEN THE SHE SAW SMOKE EXITING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND WHEN INSPECTING UNDER THE HOOD SHE SAW OIL LEAKING FORM TH…

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT 45 MPH, WHEN THE SHE SAW SMOKE EXITING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND WHEN INSPECTING UNDER THE HOOD SHE SAW OIL LEAKING FORM THE ENGINE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND INFORMED NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT SHE HAD EXPERIENCED THE SAME FAILURE 2 ADDITIONAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 92,000.

NHTSA ODI #11306307

100,000 miles · Jan 2, 2020
EngineExterior Lighting

MY LIGHTING HAS BEEN MESSED UP SINCE I BOUGHT THE CAR. ALL MY LIGHTS RANDOMLY DIM, MY BREAK LIGHTS FLICKER LIKE THERE IS AN ELECTRICAL PROBLEM. MY TURBO HAS SOMETHING WRONG WITH IT, BUT NO CODES. THE CAR DOESN'T ACCELERATE LIKE IT'S SUPPOSED TO. ALL THIS OCCURS WHEN MOVING. BREAKS OBVIOUSLY WHENEVER HIT THE BREAKS.

NHTSA ODI #11292525

110,000 miles · Nov 19, 2019
Engine

MULTIPLE ISSUES WITH PCV SYSTEM CAUSING CAR TO RUN ROUGH. THIS ISSUE IS A KNOWN ISSUE AFFECTING ALMOST ALL CRUZES WORLDWIDE THAT GM REFUSES TO FIX. HAS NOT BEEN REPAIRED DUE TO COSTS. THIS ALSO CAN CAUSE OIL LEAKS WHICH CAN START A FIRE.

NHTSA ODI #11280970

127,000 miles · Nov 14, 2019
Engine

THERE IS AN OIL LEAK THE IS DROPPING ON, POSSIBLY THE EXHAUST, AND THE FUMES FROM BURNT OIL IS COMING IN THROUGH THE VENTS. BREATHING THAT IN IS NOT SAFE.

NHTSA ODI #11280221

678,888 miles · Nov 14, 2019
EngineUnknown Or Other

TRANSMISSION FAIL, TOO MUCH IGNITION LEAKING

NHTSA ODI #11279955

135,000 miles · Oct 29, 2019
EnginePower Train

VEHICLE WAS PURCHASED IN 2011 AND HAS 135,000 MILES ON IT. BODY AND INTERIOR IS IN GREAT CONDITION AND I TAKE CARE OF THE ENGINE AND POWERTRAIN FOR ITS SCHEDULED MAINTENANCE. I HAVE THE DOCUMENTS TO PROVE MY STATEMENT. THIS VEHICLE HAS BEEN NOTHING BUT A HEADACHE. I JUST WANTED TO NOTIFY YOU AND WARN ANY OTHER PERSON THAT MAY BE…

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VEHICLE WAS PURCHASED IN 2011 AND HAS 135,000 MILES ON IT. BODY AND INTERIOR IS IN GREAT CONDITION AND I TAKE CARE OF THE ENGINE AND POWERTRAIN FOR ITS SCHEDULED MAINTENANCE. I HAVE THE DOCUMENTS TO PROVE MY STATEMENT. THIS VEHICLE HAS BEEN NOTHING BUT A HEADACHE. I JUST WANTED TO NOTIFY YOU AND WARN ANY OTHER PERSON THAT MAY BE THINKING OF BUYING A CRUZE TO NOT PURCHASE. I WAS HOPING ALSO THAT I MAY HAVE A RECOURSE UNDER THE LEMON LAW TO RECOVER SOME OR ALL OF THE LOSSES INVESTED IN TRYING TO KEEP THE VEHICLE IN RUNNING CONDITION. THE TRANSMISSION IS CURRENTLY MALFUNCTIONING AND THE TURBO WAS ALSO RECENTLY MALFUNCTIONING. CURRENTLY THIS VEHICLE IS IN A PARKING LOT COLLECTING DUST. THE COST TO REPAIR OR REPLACE IS MORE THAN THE VALUE OF THE VEHICLE. CAN YOU ADVISE OR HELP WITH A SOLUTION? IT WOULD BE SAD TO SEE HONEST CONSUMERS INVEST THEIR HARD EARNED CASH ON A PRODUCT THAT WILL LAST THEM FOR LESS THEN A DECADE.

NHTSA ODI #11276953

74,129 miles · Oct 17, 2019
Engine

TURBO GATE WENT OUT AT 74K MILES, LIKE THE FLIP OF A SWITCH. RUNNING FINE IN THE MORNING THEN WENT TO LEAVE WORK THE AFTERNOON AND GAVE IT GAS AND STARTED MAKING A TERRIBLE NOISE. SHOP I TOOK IT TO SO IT COULD BE LOOKED AT SAID IT WAS THE 3RD ONE HE SAW THIS YEAR.

NHTSA ODI #11269255

116,549 miles · Oct 16, 2019
Engine

ENGINE LOSSES POWER ON THE HIGHWAY. ALMOST STUMBLING AROUND TO GET POWER BACK. HAVE TO ADD MULTIPLE PINTS OF OIL BETWEEN OIL CHANGES.

NHTSA ODI #11268808

95,000 miles · Oct 1, 2019
Engine

MY CAR IS LEAKING OIL AND COOLANT. I HAVE GOTTEN AN OIL CHANGE AND PUT COOLANT IN MY CAR BUT WITHIN THREE DAYS, MY CAR WAS TELLING ME THAT IT WAS TIME FOR ANOTHER OIL CHANGE MY CAR WAS OVERHEATING. THEN MY CAR STARTED SMOKING BUT THERE WAS NO INDICATION THAT IT WAS OVERHEATING. I LOOKED ONLINE AND SAW THAT THERE WAS A RECALL IN …

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MY CAR IS LEAKING OIL AND COOLANT. I HAVE GOTTEN AN OIL CHANGE AND PUT COOLANT IN MY CAR BUT WITHIN THREE DAYS, MY CAR WAS TELLING ME THAT IT WAS TIME FOR ANOTHER OIL CHANGE MY CAR WAS OVERHEATING. THEN MY CAR STARTED SMOKING BUT THERE WAS NO INDICATION THAT IT WAS OVERHEATING. I LOOKED ONLINE AND SAW THAT THERE WAS A RECALL IN 2011/2012 REGARDING THE SAME PROBLEM. I SPOKE TO GM MOTORS CUSTOMER SERVICE AND WAS TOLD THAT THE RECALL HAD BEEN CLOSED SO UNFORTUNATELY, IF I WANT IT TO BE FIXED, IT HAS TO COME OUT OF POCKET. I DID BUY MY CAR PRE-OWNED SO I AM NOT AWARE OF WHAT TOOK PLACE BEFORE I GOT IT BUT I HAVEN'T DONE ANYTHING TO THE CAR FOR THIS PROBLEM TO TRANSPIRE.

NHTSA ODI #11265348

137,000 miles · Aug 29, 2019
Engine

BEEN IN AND OUT OF SHOPS TRYING TO FIX A COOLANT LEAKS. I'M NO MECHANIC OR ANYTHING SO I DON'T THINK MUCH OF WEIRD NOISES OR SMELLS BUT I HAVE BECOME HIGHLY ACCUSTOMED TO THE SMELL OF BURNING COOLANT. A WARNING WILL FREQUENTLY COME ON NOTING THE AC WAS TURNED OFF DUE TO HIGH ENGINE HEAT BUT ONLY A COUPLE TIMES IT COMPLETELY OVER…

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BEEN IN AND OUT OF SHOPS TRYING TO FIX A COOLANT LEAKS. I'M NO MECHANIC OR ANYTHING SO I DON'T THINK MUCH OF WEIRD NOISES OR SMELLS BUT I HAVE BECOME HIGHLY ACCUSTOMED TO THE SMELL OF BURNING COOLANT. A WARNING WILL FREQUENTLY COME ON NOTING THE AC WAS TURNED OFF DUE TO HIGH ENGINE HEAT BUT ONLY A COUPLE TIMES IT COMPLETELY OVERHEATED AND FORCED ME TO STOP DRIVING. ANY FIX SEEMS TO JUST SLOW DOWN THE LEAK FOR A LITTLE BIT TO WHERE YOU DON'T NEED ANY MAJOR REPAIRS FOR A WHILE.

NHTSA ODI #11252246

Official recalls

7

16V502000 · Electrical System:ignition; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Jul 5, 2016

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence & remedy

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Additional source detail variants (2)

Electrical System:ignition

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

13V360000 · Service Brakes, Hydraulic:power Assist

Aug 15, 2013

General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.

Consequence & remedy

Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.

Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.

12V288000 · Engine And Engine Cooling

Jun 22, 2012

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.

Consequence & remedy

Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

12V289000 · Fuel System, Gasoline:storage:tank Assembly:mounting

Jun 22, 2012

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.

Consequence & remedy

Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

11V270000 · Steering:gear Box:shaft Sector

May 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.

Consequence & remedy

Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

11V273000 · Power Train:automatic Transmission:gear Position Indication (prndl)

May 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.

Consequence & remedy

Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

11V221000 · Steering; Steering:column

Apr 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence & remedy

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Additional source detail variants (2)

Steering:column

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Steering

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

AQ12002 · Chapman Chevrolet / Cruze Engine Recall

Opened Oct 15, 2012 · Closed Oct 20, 2014

Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline

NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.

PE12010 · Engine Compartment Fire

Opened Mar 28, 2012 · Closed Jul 19, 2012

Status: closed (inferred from source dates) · Engine

In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.