NHTSA owner reports · September 18, 2026 snapshot.
Electronic Stability Control (esc) complaints
75 reportsClear category filter150,000 miles · May 2, 2019
Electrical SystemElectronic Stability Control (esc)EngineFire
ME AND MY KIDS WERE DRIVING DOWN THE HIGHWAY WHEN MY 2011 CHEVY CRUISE JUST LOST POWER AND MY ENGINE STOPPED WORKING... IT WILL NOT START UP AT ALL. MECHANIC CANT FIGURE OUT WHY. I'VE GOT TONS OF SENSORS GOING OUT EVERYTIME I TURN AROUND AND I AM A MOTHER OF A DISABLED SON. WE WERE ON AT PARKWAY GOING 65 TO 60 MPH. IT COULD HAVE…
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ME AND MY KIDS WERE DRIVING DOWN THE HIGHWAY WHEN MY 2011 CHEVY CRUISE JUST LOST POWER AND MY ENGINE STOPPED WORKING... IT WILL NOT START UP AT ALL. MECHANIC CANT FIGURE OUT WHY. I'VE GOT TONS OF SENSORS GOING OUT EVERYTIME I TURN AROUND AND I AM A MOTHER OF A DISABLED SON. WE WERE ON AT PARKWAY GOING 65 TO 60 MPH. IT COULD HAVE BEEN VERY BAD. IT HAPPENED ED IN MADISON VILLE KY
NHTSA ODI #11205148
63,000 miles · Apr 22, 2019
Electronic Stability Control (esc)EnginePower Train
CAR SEEMS TO STALL WHILE DRIVING (RECURRENT/ CONSTANT PROBLEM FOR 4 MONTHS: CAR HAS < 65K MILES). ENGINE/ LOSS OF STABILITRACK LIGHTS COME ON AND ENGINE REVS HIGH WITHOUT SPEED. LIGHTS ON RADIO BLINK AND ENGINE/OIL/ COOLANT LEAKS. DESPITE ATTEMPTS TO FIX PROBLEMS, CAR CONTINUES TO STALL OUT, LEAVING DRIVER STRANDED IN ROADWAY…
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CAR SEEMS TO STALL WHILE DRIVING (RECURRENT/ CONSTANT PROBLEM FOR 4 MONTHS: CAR HAS < 65K MILES). ENGINE/ LOSS OF STABILITRACK LIGHTS COME ON AND ENGINE REVS HIGH WITHOUT SPEED. LIGHTS ON RADIO BLINK AND ENGINE/OIL/ COOLANT LEAKS. DESPITE ATTEMPTS TO FIX PROBLEMS, CAR CONTINUES TO STALL OUT, LEAVING DRIVER STRANDED IN ROADWAY. ENGINE REBOOTS ARE TEMPORARY FIX, BUT THE COMPUTER SEEMS TO BE TAKING OUT SYSTEMS 1 BY 1. GM SPECIALIST HAD CAR FOR 2 WEEKS IN JANUARY & COULD NOT SOLVE.
NHTSA ODI #11202971
114,500 miles · Apr 10, 2019
Electrical SystemElectronic Stability Control (esc)Steering
TAKATA RECALL. RECENTLY WHILE DRIVING, MY CAR WILL RANDOMLY SAY SERVICE STABILITRAK OR SERVICE TRACTION CONTROL WHENEVER I TURN THE WHEEL BACKING UP BUT WASN'T AFFECTING THE CAR IN ANY WAY AS FAR AS I COULD TELL. MY HEADLIGHTS WOULD ALSO FLICKER AT THE SAME TIME SO I FIGURED IT HAD TO BE SOMETHING ELECTRICAL. YESTERDAY WHILE TUR…
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TAKATA RECALL. RECENTLY WHILE DRIVING, MY CAR WILL RANDOMLY SAY SERVICE STABILITRAK OR SERVICE TRACTION CONTROL WHENEVER I TURN THE WHEEL BACKING UP BUT WASN'T AFFECTING THE CAR IN ANY WAY AS FAR AS I COULD TELL. MY HEADLIGHTS WOULD ALSO FLICKER AT THE SAME TIME SO I FIGURED IT HAD TO BE SOMETHING ELECTRICAL. YESTERDAY WHILE TURNING ONTO A DIFFERENT STREET AND TODAY WHILE DRIVING STRAIGHT DOWN A STREET I LOST POWER STEERING.
NHTSA ODI #11195510
120,000 miles · Apr 7, 2019
Electronic Stability Control (esc)EngineFuel/propulsion System
MY CAR IS HARD SHIFTING AND NO GM DEALER CAN FIGURE IT OUT THEY SAY NOTHING BUT TAKE MY MONEY AND MY CAR WILL ALERT TRANSMISSION HOT IDLE ENGINE VERY SCARY HAS EVEN UP AND STOPPED GOING 35 MILES IN MY HOMETOWN
NHTSA ODI #11194511
126,844 miles · Mar 25, 2019
Electronic Stability Control (esc)Power Train
I WENT AND GOT THIS VEHICLE FROM CHRYSLER DODGE JEEP RAM OF ROME GA AND I WAS DRIVING AND OUT OF NOWHERE THE CAR ACTED LIKE IT DIDN'T WANT TO GO FORWARD IN TRAFFIC AND THE SPEED STAYED ON 0 AND IDLED OUT ON ME. WHEN I TRIED TO TURN RIGHT MY CAR WOULDN'T GO AND SOMEBODY HAD TO PUSH MY VEHICLE. WHEN I TRIED TO DRIVE IT, IT WAS IN …
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I WENT AND GOT THIS VEHICLE FROM CHRYSLER DODGE JEEP RAM OF ROME GA AND I WAS DRIVING AND OUT OF NOWHERE THE CAR ACTED LIKE IT DIDN'T WANT TO GO FORWARD IN TRAFFIC AND THE SPEED STAYED ON 0 AND IDLED OUT ON ME. WHEN I TRIED TO TURN RIGHT MY CAR WOULDN'T GO AND SOMEBODY HAD TO PUSH MY VEHICLE. WHEN I TRIED TO DRIVE IT, IT WAS IN DRIVE AND WOULDN'T GO 20 MPH. I GOT THE VEHICLE MARCH 13 AND HAVEN'T HAD IT FOR A MONTH AND EXPERIENCED THIS.IT WAS A VERY SCARY SITUATION AND I FELT LIKE I COULD HAVE LOST MY LIFE. I WAS TRYING TO TURN AND PUT OF NOWHERE IT WOULDN'T GO OVER 20 MPH.MOST SCARIEST SIRTIATION EVRER..
NHTSA ODI #11191240
133,000 miles · Mar 11, 2019
Electronic Stability Control (esc)Fuel/propulsion SystemUnknown Or Other
I HAVE SEVERAL ISSUES WITH THIS CAR I HAVE A MECHANIC LOOKING AT IT NOW AND I CAN GIVE YOU A DETAILED REPORT OF EVERY THING HE FINDS WRONG WITH IT WHEN HE IS DONE I DO KNOW THAT I LOSS ENGINE POWER IN THE MIDDLE OF THE STREET WHILE WAITING TO TURN AT A LIGHT
NHTSA ODI #11185751
168,000 miles · Jan 15, 2019
Electronic Stability Control (esc)EngineWheels
WHILE DRIVING ON HIGHWAY A MESSAGE SAYING REDUCED ENGINE POWER CAME ON AND VEHICLE WOULD NOT ACCELERATE. ALSO THE SERVICE TRACTION CONTROL LIGHT CAME ON WITH IT AND SERVICE STABILITRAK CAME ON AS WELL.
NHTSA ODI #11170083
130,000 miles · Jun 11, 2018
Electronic Stability Control (esc)Fuel/propulsion SystemVehicle Speed Control
VEHICLE HAS A VERY ROUGH IDLE WHILE STOPPED AND WHILE DRIVING. WHEN DRIVING THE VEHICLE WILL CHANGE ROUGHLY IDLE AND SPEED UP THE VEHICLE. WHILE IN A STOPPING POSITION THE VEHICLE WILL ROUGHLY IDLE AND THE RPM INDICATOR WILL BOUNCE UP AND DOWN. THE ENGINE LIGHT IS ON AND THE TRACTION CONTROL WARNING AND SERVICE ESP WARNINGS COME…
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VEHICLE HAS A VERY ROUGH IDLE WHILE STOPPED AND WHILE DRIVING. WHEN DRIVING THE VEHICLE WILL CHANGE ROUGHLY IDLE AND SPEED UP THE VEHICLE. WHILE IN A STOPPING POSITION THE VEHICLE WILL ROUGHLY IDLE AND THE RPM INDICATOR WILL BOUNCE UP AND DOWN. THE ENGINE LIGHT IS ON AND THE TRACTION CONTROL WARNING AND SERVICE ESP WARNINGS COME ON INTERMITTENTLY WHILE IN STOPPED POSITION AND THEN THE VEHICLE WILL NOT ACCELERATE PROPERLY. THE MOST RECENT ONE REVVED AND ACCELERATED ON ITS OWN, ALMOST HITTING THE CAR AT THE STOPLIGHT IN FRONT OF ME.
NHTSA ODI #11101235
126 miles · Jun 7, 2018
Electrical SystemElectronic Stability Control (esc)
ENGINE POWER REDUCED LIGHT COMES ON, CAR IDLES ROUGH, LIKE IT IS GOING TO SHUT OFF. WHEN INITIALLY TAKING OFF CAR PUTTS LIKE IT IS NOT GETTING GAS. CAR ACTS LIKE IT WILL STALL WHILE DRIVING AND DURING IDLING. STABILITY SERVICE TRACTION LIGHT COMES ON PERIODICALLY AND ENGINE RMPS INCREASE. HAD CAR LOOKED AT IN CASE IT WAS O2 S…
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ENGINE POWER REDUCED LIGHT COMES ON, CAR IDLES ROUGH, LIKE IT IS GOING TO SHUT OFF. WHEN INITIALLY TAKING OFF CAR PUTTS LIKE IT IS NOT GETTING GAS. CAR ACTS LIKE IT WILL STALL WHILE DRIVING AND DURING IDLING. STABILITY SERVICE TRACTION LIGHT COMES ON PERIODICALLY AND ENGINE RMPS INCREASE. HAD CAR LOOKED AT IN CASE IT WAS O2 SENSOR, BUT WAS TOLD BY MECHANIC THERE IS AN ELECTRICAL ISSUE. ISSUE HAS BEEN OCCURRING SINCE MAY 2018. THERE ARE 126K MILES ON THE CAR. CAR HAS BEEN WELL MAINTAINED. I DRIVE 45 MINUTES TO WORK, 5 DAYS A WEEK. I HAVE YOUNG CHILDREN THAT I TRANSPORT IN THE VEHICLE. CAR FEELS UNSAFE.
NHTSA ODI #11100332
Mileage unknown · May 19, 2018
Electrical SystemElectronic Stability Control (esc)
"TAKATA RECALL" MY CAR IS SHUTTING OFF THEN POWERING BACK UP BY ITSELF.. SEEMS LIKE SOMETHING IS STUCK READING A CODE OF P0234
NHTSA ODI #11096836
Official recalls
7Jul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence & remedy
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Aug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Consequence & remedy
Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Consequence & remedy
Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Jun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Consequence & remedy
Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
Consequence & remedy
Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Apr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence & remedy
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Additional source detail variants (2)
Steering:column
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Steering
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2AQ12002 · Chapman Chevrolet / Cruze Engine Recall
Opened Oct 15, 2012 · Closed Oct 20, 2014
Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.
PE12010 · Engine Compartment Fire
Opened Mar 28, 2012 · Closed Jul 19, 2012
Status: closed (inferred from source dates) · Engine
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.
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