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2011 Chevrolet Cruze

Owner reports · Recalls · Investigations

More warning signs than most Cruze years

Owner complaints for the 2011 Chevrolet Cruze are substantially higher than the model-year median of 250.

About this comparison →

When problems were reported

Mileage at the reported incident

580 reports with mileage · 152 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 257 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 193 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 96 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

38 crash reports20 fire reports30 injury reports

Electrical System complaints

96 reports
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3,000 miles · Aug 13, 2014
Electrical System

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE TRYING TO START HER VEHICLE THE KEY BECAME STUCK IN THE IGNITION AND SHE WAS UNABLE TO RELEASE THE KEY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

NHTSA ODI #10621940

41,323 miles · Aug 12, 2014
Electrical SystemExterior LightingVehicle Speed Control

MY CAR KEEPS SHUTTING OFF WHILE IM DRIVING IT.. IT IS NOW NOT EVEN TURNING ON AT THIS POINT. I TRY TO START IT AND WONT TURNOVER. LAST WEEK WHILE DRIVING DOWN THE HIGHWAY AT SPEED 35-40, MY RADIO AND A/C TURNED OFF, THEN THE CAR BEGAN TO SLOW DOWN, THEN SHUT OFF IN THE MIDDLE OF THE HIGHWAY. I WANT TO ADD HOW EXTREMELY DANGEROUS…

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MY CAR KEEPS SHUTTING OFF WHILE IM DRIVING IT.. IT IS NOW NOT EVEN TURNING ON AT THIS POINT. I TRY TO START IT AND WONT TURNOVER. LAST WEEK WHILE DRIVING DOWN THE HIGHWAY AT SPEED 35-40, MY RADIO AND A/C TURNED OFF, THEN THE CAR BEGAN TO SLOW DOWN, THEN SHUT OFF IN THE MIDDLE OF THE HIGHWAY. I WANT TO ADD HOW EXTREMELY DANGEROUS THIS IS FOR ME (7 MONTHS PREGNANT, AND 2 LITTLE GIRLS IN CAR). I TRIED SCHEDULING AN APPOINTMENT SEVERAL TIMES FOR THE ELECTRICAL RECALL AND HAVE BEEN SCHEDULED FAR OUT. *TR

NHTSA ODI #10621734

59,000 miles · Aug 5, 2014
Electrical SystemSteering

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VEERED SHARPLY TO THE RIGHT AND THE POWER STEERING FAILED. THE SERVICE STABILITRACK AND BRAKE WARNING INDICATORS ILLUMINATED. THE INSTRUMENT PANEL GAUGES AND RADIO WERE BLINKING ERRATICALLY. THE FAILURES OCCURRED MULTIPLE TIMES AND USUA…

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VEERED SHARPLY TO THE RIGHT AND THE POWER STEERING FAILED. THE SERVICE STABILITRACK AND BRAKE WARNING INDICATORS ILLUMINATED. THE INSTRUMENT PANEL GAUGES AND RADIO WERE BLINKING ERRATICALLY. THE FAILURES OCCURRED MULTIPLE TIMES AND USUALLY DURING OR AFTER RAINY WEATHER. THE DEALER STATED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

NHTSA ODI #10619129

43,354 miles · Jun 26, 2014
Air BagsElectrical SystemCrash

IN SEPT OF 2013 AFTER JUST A FEW MONTHS OF OWNING THE CAR I WAS REAR-ENDED AT A SPEED OF 25-30 MPH. THE AIRBAG DIDN'T DEPLOY AND MY HEAD BOUNCED FROM THE STEERING WHEEL TO THE HEADREST WHERE I SUFFERED A SEVERE CONCUSSION LEAVING ME OUT OF WORK FOR A MONTH. ALSO MY RADIO CONSOLE LIGHTS FLASH ON AT RANDOM TIMES, I EXPERIENCE TH…

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IN SEPT OF 2013 AFTER JUST A FEW MONTHS OF OWNING THE CAR I WAS REAR-ENDED AT A SPEED OF 25-30 MPH. THE AIRBAG DIDN'T DEPLOY AND MY HEAD BOUNCED FROM THE STEERING WHEEL TO THE HEADREST WHERE I SUFFERED A SEVERE CONCUSSION LEAVING ME OUT OF WORK FOR A MONTH. ALSO MY RADIO CONSOLE LIGHTS FLASH ON AT RANDOM TIMES, I EXPERIENCE THE TURBO LAG CRAP THE DEALERSHIP GIVES AS AND EXCUSE (ESPECIALLY AFTER TELLING ME DURING A SERVICE TEST DRIVE THAT MY CAR DIDN'T HAVE A TURBO!) AND AFTER OWNING IT FOR 1 MONTH A PART OF THE ENGINE FAN SHEERED OFF AND DESTROYED MY A/C UNIT LEAVING ME WITH A $2500 BILL TO REDO THAT. I CAN'T WAIT FOR MY SETTLEMENT FROM THE ACCIDENT TO GET THE HELL OUT OF THIS CAR. THIS IS MY FIRST AND LAST CHEVY EVER! *TR

NHTSA ODI #10606194

50,000 miles · Jun 14, 2014
Electrical SystemElectronic Stability Control (esc)Engine

RADIO FLASHES ON AND OFF AN INSTRUMENT CLUSTER IS FLASHING WARNING LIGHT. ENGINE RUNS ROUGH SOMETIMES AND AC BLOWER MOTOR TURNED ON AND OFF SOMETIMES AND TURN SIGNAL INDICATOR CONTINUE FLASHING BUT DOES NOT MAKE IT USUAL BUT CLICKING AND THEN RESUMES CLICKING NOISE. *JS

NHTSA ODI #10598315

Mileage unknown · Jun 5, 2014
Electrical SystemPower TrainVisibility

I HAVE RETURNED MY 2011 CRUZE FOR ELECTRIC WINDOWS AUTOMATICALLY GOING DOWN AND NOT GOING BACK UP....3 TIMES REPLACED...THE DEALER TOLD ME AFTER THE THIRD REPAIR IT WAS BECAUSE OF MY DOG DROOL...I THEN DUCK TAPED THE WINDOW BUTTONS ON EACH DOOR IN THE BACK WHERE OUR DOG SITS AND THE SAME THING KEEPS HAPPENING...ONLY THIS TIME IT…

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I HAVE RETURNED MY 2011 CRUZE FOR ELECTRIC WINDOWS AUTOMATICALLY GOING DOWN AND NOT GOING BACK UP....3 TIMES REPLACED...THE DEALER TOLD ME AFTER THE THIRD REPAIR IT WAS BECAUSE OF MY DOG DROOL...I THEN DUCK TAPED THE WINDOW BUTTONS ON EACH DOOR IN THE BACK WHERE OUR DOG SITS AND THE SAME THING KEEPS HAPPENING...ONLY THIS TIME IT BEGINS FROM THE MAIN MECHANISM ON THE DRIVERS DOOR WHICH MEANS IT IS NOT FROM OUR DOG....I NEED HELP HAVING THIS FIXED.... WE ALSO HAD IGNITION PROBLEMS FOR THE SAME CAR 2011 CRUZE...HAVING TO HAVE IT TOWED TO THE DEALER AND IT COST NEARLY 500.00 TO FIX...I AM HOPING TO BE ELIGIBLE TO GET A REFUND. WE TO WERE DRIVING ...WHEN WE STARTED THE CAR I COULD FEEL THE IGNITION LOCK AND WERE UNABLE TO GET THE KEY OUT...THE KEY ACTUALLY BROKE IN THE IGNITION...THE 2011 IS NOT MENTIONED IN THE RECALL LIST?? THIS IS THE FIRST BRAND NEW CAR I HAVE EVER OWNED AND I AM EXTREMEMELY SADDENED BY ALL OF THE ISSUES OCCURRED IN THE FIRST 2/12 YEARS...I HOPE YOU WILL HELP... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #10596410

Mileage unknown · May 29, 2014
Electrical System

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE STABITRACT LIGHT ILLUMINATED, THE POWER STEERING FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THE THE BATTERY NEEDED TO BE REPLACED. THE REPAIR WAS MADE BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT MADE…

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TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE STABITRACT LIGHT ILLUMINATED, THE POWER STEERING FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THE THE BATTERY NEEDED TO BE REPLACED. THE REPAIR WAS MADE BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 79,672.

NHTSA ODI #10594958

Mileage unknown · May 28, 2014
Electrical System

TOOK MY 2011 CHEVY CRUZE INTO THE SHOP ON FEBRUARY AFTER THE RADIO, DASH, HEADLIGHTS BEGAN SHORTING OUT (FLICKERING ON AND OFF) THE DASH WOULD FLASH BACK ON IT A DIFFERENT LANGUAGE AND THEN RESET ITSELF ONCE THE CAR WAS TURNED OFF. INITIAL QUOTE FROM MECHANIC WAS THAT IT NEEDED A NEW ALTERNATOR. I THEN DID A INTERNET SEARCH TO F…

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TOOK MY 2011 CHEVY CRUZE INTO THE SHOP ON FEBRUARY AFTER THE RADIO, DASH, HEADLIGHTS BEGAN SHORTING OUT (FLICKERING ON AND OFF) THE DASH WOULD FLASH BACK ON IT A DIFFERENT LANGUAGE AND THEN RESET ITSELF ONCE THE CAR WAS TURNED OFF. INITIAL QUOTE FROM MECHANIC WAS THAT IT NEEDED A NEW ALTERNATOR. I THEN DID A INTERNET SEARCH TO FIND OUT MANY CONSUMERS ON FORUMS WERE REPORTING THE SAME PROBLEM. AT THAT TIME WE REFUSED WORK FROM THE MECHANIC AND TOOK THE CAR TO THE DEALERSHIP. THEY STATED IT WAS A COMMON PROBLEM AND THE GROUNDING WIRES WERE TIGHTENED. THE WORK WAS DONE AND ABOUT A MONTH LATER THE ISSUES STARTED HAPPENING AGAIN, THIS TIME WHEN THE "FLICKERING" WOULD HAPPEN, THEY DASH WOULD FLASH "SERVICE TRACTION CONTROL". THE CAR WAS RETURNED TO THE DEALERSHIP WHERE THEY STATED THE CAR NEEDED NEW BATTERY CABLES. AFTER REVIEWING THE CONCERNS ON THE FORUMS FOR OTHER CRUZE CUSTOMERS WHO STATED THIS WAS REPLACED ON THEIR CARS AND THE PROBLEM KEPT HAPPENING, I WAS NOT SATISFIED WITH THAT OPTION, THE DEALERSHIP REFUSED TO INVESTIGATE FURTHER SO WE TOOK MY CAR HOME. THE PROBLEM PERSISTED, THIS WEEK, THE CAR BEGAN A NEW MALFUNCTION WHILE "FLICKERING" THE POWER STEERING AND POWER BRAKES WOULD QUIT WORKING, LEAVING YOU WITH NO CONTROL OF YOUR VEHICLE WHILE ON THE ROADS. MY HUSBANDS PICKED THE CAR UP FROM ME AND EXPERIENCED THE SAME PROBLEM ALONG WITH THE DOOR LOCKS RESETTING AND FEELING THE ENGINE CUTTING OUT "DYEING" THEN RESTARTING ITSELF. UPON OUT RETURN TO THE DEALERSHIP IT WAS ASKED THAT THEY INSPECT THE CAR WITH A FINE TOOTH COMB AND GET TO THE BOTTOM OF THE PROBLEM. AFTER READING SEVERAL REVIEWS, I AM NOT SATISFIED WITH THIS ANSWER. WE ARE GETTING THE CABLES REPLACED BUT WHAT IS PLAN C. THAT IS WHAT I AM INTERESTED IN. WHO HAS THE ANSWER TO THAT QUESTION? *TR

NHTSA ODI #10594594

66,879 miles · May 23, 2014
Electrical System

I WAS DRIVING AT A LOW RATE OF SPEED WHEN MY CAR DIED. I HAD NO BRAKES, POWER STEERING OR ENGINE POWER. I TRIED TO TURN MY KEY TO RESTART THE CAR BUT THE KEY ON MY FOB WAS STUCK, IT WOULDN'T MOVE FORWARD OR BACK OR OUT OF THE IGNITION FOR QUITE A WHITE. WHEN I WAS ABLE TO GET THE KEY OUT, I RETURNED IT TO THE IGNITION AND RESTAR…

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I WAS DRIVING AT A LOW RATE OF SPEED WHEN MY CAR DIED. I HAD NO BRAKES, POWER STEERING OR ENGINE POWER. I TRIED TO TURN MY KEY TO RESTART THE CAR BUT THE KEY ON MY FOB WAS STUCK, IT WOULDN'T MOVE FORWARD OR BACK OR OUT OF THE IGNITION FOR QUITE A WHITE. WHEN I WAS ABLE TO GET THE KEY OUT, I RETURNED IT TO THE IGNITION AND RESTARTED THE CAR AND DROVE STRAIGHT HOME. I CALLED CHEVY CORP. OFFICE WHERE THEY TOWED THE CAR TO MY LOCALE DEALERSHIP WHERE THEY COULD NOT FIND A PROBLEM. I AM SCARED TO DRIVE MY CAR, DUE TO THIS HAPPENING AGAIN. *TR

NHTSA ODI #10593805

9,800 miles · May 19, 2014
Electrical SystemEngineEquipment

IN 2012 I STARTED HAVING ISSUES WITH MY VEHICLE "CHEVROLET CRUZE 2011" AND THE VEHICLE IS NOW OR HAS BEEN UNDER GPS BASED SURVEILLANCE. THE VEHICLES SURVEILLANCE BECAME AWARE TO ME DURING 2013 WHEN I NOTICED CONSTANT BEEPING SOUNDS. THESE WERE NOT THE CHIME SOUNDS INDICATING "VEHICLE SERVICE NEEDED", THESE ARE POST BEEPS OR "HAR…

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IN 2012 I STARTED HAVING ISSUES WITH MY VEHICLE "CHEVROLET CRUZE 2011" AND THE VEHICLE IS NOW OR HAS BEEN UNDER GPS BASED SURVEILLANCE. THE VEHICLES SURVEILLANCE BECAME AWARE TO ME DURING 2013 WHEN I NOTICED CONSTANT BEEPING SOUNDS. THESE WERE NOT THE CHIME SOUNDS INDICATING "VEHICLE SERVICE NEEDED", THESE ARE POST BEEPS OR "HARD DRIVE ACCESS". THE POST BEEPS INDICATE ACCESS TO THE VEHICLES ELECTRONICS SYSTEM AND COMPROMISING "ELECTRICAL SAFETY" AND "SOLE OPERATOR OWNER" ABILITIES. ANY TIME I STEP NEAR THE VEHICLE IT WOULD "SOUND OFF" INDICATING I APPROACHED THE VEHICLE. ANY TIME ANY OTHER PERSON APPROACHED THE VEHICLE IT WOULD NOT "SOUND OFF". ANY TIME I ENTER THE VEHICLE THE,CAR WOULD "SOUND OFF". ANY TIME ANY OTHER PERSONS WOULD ENTER THE VEHICLE IT WOULD NOT "SOUND OFF". WHEN BEGINNING A TRIP THE VEHICLE WOULD "SOUND OFF". WHEN REACHING A STOP OR DESTINATION THE VEHICLE WOULD "SOUND OFF". WHEN STOPPING AT A STOP LIGHT THE OR ANY STOP SIGN OR VEHICLE HALT THE VEHICLE WOULD "SOUND OFF". THE VEHICLES ELECTRICAL SYSTEM HAS BEEN COMPROMISED, ALLOWING MALFUNCTION AND ALTERATIONS OF VEHICLE CALIBRATION "ASSUMPTION". I HAVE HAD ELECTRICAL FLAWS WITHIN THE VEHICLE SUCH AS THE FANS NEVER SHUTTING OFF SINCE THE STALKING BEGAN. SOUNDING OFF WOULD BE THE AUDIBLE POST BEEPING HDD ACCESS SOUND, INDICATING INFORMATION TRANSFER WITHIN THE VEHICLES COMPUTER SYSTEM. THIS EVENT IS UNHEARD OF, AND IS UNDOCUMENTED ON THE INTERNET, I ALSO WAS ABLE TO VERIFY WITH OTHERS THAT WAS NOT A NOTICEABLE EVENT. THIS IS A DELIBERATE TARGETING AND ISOLATED HARASSMENT OF MYSELF AND MY PERSONAL LIFE FROM A UNKNOWN SOURCE REMOTELY. *JS

NHTSA ODI #10592546

Official recalls

7

16V502000 · Electrical System:ignition; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Jul 5, 2016

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence & remedy

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Additional source detail variants (2)

Electrical System:ignition

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

13V360000 · Service Brakes, Hydraulic:power Assist

Aug 15, 2013

General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.

Consequence & remedy

Consequence: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.

Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.

12V288000 · Engine And Engine Cooling

Jun 22, 2012

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.

Consequence & remedy

Consequence: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

12V289000 · Fuel System, Gasoline:storage:tank Assembly:mounting

Jun 22, 2012

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.

Consequence & remedy

Consequence: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

11V270000 · Steering:gear Box:shaft Sector

May 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.

Consequence & remedy

Consequence: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

11V273000 · Power Train:automatic Transmission:gear Position Indication (prndl)

May 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.

Consequence & remedy

Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

11V221000 · Steering; Steering:column

Apr 6, 2011

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence & remedy

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Additional source detail variants (2)

Steering:column

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Steering

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Consequence: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

AQ12002 · Chapman Chevrolet / Cruze Engine Recall

Opened Oct 15, 2012 · Closed Oct 20, 2014

Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:gasoline

NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.

PE12010 · Engine Compartment Fire

Opened Mar 28, 2012 · Closed Jul 19, 2012

Status: closed (inferred from source dates) · Engine

In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.