2011 Chevrolet Cruze

THIS VEHICLE SAFETY COMPLAINT IS IN REGARDS TO MY 2011 CHEVROLET CRUZE LT, WHICH WAS SERVICED AT OURISMAN CHEVROLET OF BOWIE, A GENERAL MOTORS (GM) AUTHORIZED DEALER, FOR THE REPAIR OF MY VEHICLE. I INCURRED CHARGES FOR UNWARRANTED MAINTENANCE REPAIRS ON THE FOLLOWING DATES SEPTEMBER 26-OCTOBER 5, 2016 ($134.95 AND $139.07 (COST FOR A NEW BATTERY)), APRIL 26, 2016 (WARRANTY COVERED REPAIRS), APRIL 11, 2016 ($590.92), AND APRIL 14, 2015 ($382.14) THAT NEVER ADDRESSED THE SAFETY COMPLAINTS I MADE, ALL OF WHICH WERE HANDLED BY SERVICE ADVISOR BUDDY REIO. ON THESE DATES, I TOOK MY VEHICLE TO BE SERVICED FOR EXPERIENCING HAZARDOUS ISSUES WITH ITS ELECTRICAL SYSTEMS AND REDUCED ENGINE ACCELERATION WHILE I WAS DRIVING BETWEEN 40-55 MILES PER HOUR. WITHOUT WARNING, MY VEHICLE'S SPEED WOULD DECELERATE (BOTH ON THE HIGHWAY AND RESIDENTIAL ROADS) AND MY CAR DOORS WOULD BEGIN TO LOCK AND UNLOCK UNCONTROLLABLY WITH ERROR MESSAGES 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' DISPLAYING ON MY DASHBOARD. AFTER ABOUT 30 SECONDS OF THIS CONDITION, MY CAR WOULD RESUME NORMAL FUNCTIONING. I INCURRED $1,247.08 IN UNWARRANTED REPAIRS FOR MY VEHICLE, WHICH WAS NEVER PROPERLY DIAGNOSED, LEADING TO MY VEHICLE SHUTTING DOWN WHILE I WAS DRIVING IT ON OCTOBER 22, 2016. ON OCTOBER 22, 2016 AT 3:20 P.M., WHILE DRIVING ON A BUSY THOROUGHFARE, MY CAR DECELERATED AND ERROR MESSAGES DISPLAYING 'SERVICE STABILITRAC,' 'SERVICE PARKING ASSIST,' AND 'SERVICE AIRBAG' SHOWED. AFTER APPROXIMATELY 30 SECONDS, THE CAR BEGAN TO SHUT DOWN AND I MANAGED TO STEER IT OUT OF THE WAY OF ONCOMING TRAFFIC. I IMMEDIATELY CONTACTED CHEVROLET'S ROADSIDE SERVICE AND INFORMED THE REPRESENTATIVES THAT MY ENGINE WOULD NOT START AND I WAS STUCK ON THE SIDE OF THE ROAD.

HELLO. MY COMPLAINT IS ABOUT THE KEYS ON MY 2011 CHEVROLET CRUZE LS MANUAL MODEL. THE METAL KEY SEPARATES FROM THE KEY FOB. IT HAS DONE THIS ON THREE SEPARATE OCCASIONS, ON TWO DIFFERENT FOBS. THE FIRST TWO TIMES MY CHEVROLET DEALER COVERED IT UNDER WARRANTY AND FIXED IT. THE WARRANTY IS OVER NOW. AT ANY RATE, THIS SHOULDN'T HAPPEN TO CAR KEYS! IT IS A SAFETY ISSUE, AND A NUISANCE AS WELL! IF THIS SHOULD HAPPEN TO SOMEBODY IN AN AREA WHERE IT'S UNSAFE, OR THE WEATHER IS BAD, ETC, IT COULD TURN OUT TO BE UNSAFE...BECAUSE THE KEY IS BROKEN OFF FROM THE FOB AND IT'S UNLIKELY ONE WOULD BE ABLE TO RIG IT UP TO GET THE CAR STARTED...AND SHOULD NOT HAVE TO BECAUSE IT SHOULD NOT BREAK IN THE FIRST PLACE! THANK YOU! HOPE I CAN MAKE A DIFFERENCE. PS: VEHICLE WAS STATIONARY WHEN THIS HAS OCCURRED. STILL...NOT GOOD! *TR

POSSIBLE ELECTRICAL PROBLEMS. DASH BOARD RANDOMLY LIGHTS UP; RADIO HAS GONE COMPLETELY OFF; STEERING WHEEL DIFFICULT TO TURN; SECURITY LOCK OUT ENGAGED ONCE; TRACTION CONTROL CAME ON AND HARD TO STEER AND SEVERAL OCCASIONS. THIS INCIDENTS ARE HAPPENING RANDOMLY AND HAD NEAR MISS ON HIGHWAY NOT EXPECTING THE STEERING TO LOCK UP OR BECOME EXTREMELY DIFFICULT. THIS HAS HAPPENED OVER LAST SEVERAL MONTHS. INDEPENDENT CAR REPAIR SHOP COULD NOT FIND ANYTHING, BUT STILL HAPPENS.

THE RADIO/HVAC DISPLAY TURNS OFF AND ON; THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES COMES ON AND OFF; THE TURN SIGNAL SOUND MAY NOT BE HEARD; 'BATTERY SAVER ACTIVE' AND 'SERVICE STEERING' DISPLAYS IN THE DRIVER INFORMATION CENTER (DIC); AND THE INTERIOR AND EXTERIOR LIGHTING MAY FLICKER. POWER STEERING ASSIST IS ALSO LOST, AND GREATER EFFORT MAY BE NEEDED TO TURN THE STEERING WHEEL AT LOW SPEEDS OR WHILE THE VEHICLE IS STOPPED. THIS ONLY HAPPENS IN THE SUMMER. DOING SPEEDS OF 65MPH. THE CAR LOSES POWER AND THEN THE DASH BOARD AND RADION FLICKERS ON AND OFF. THE CARS SOMETIMES SHUTS OFF AND I WILL HAVE TO PUT MY HAZARDS MARKER ON THE LET THE CAR PULL OVER TO THE SIDE OF THE ROAD. AND IM NOT ABLE TO TAKE THE KEY OUT THE IGNITION. THE KEY WILL GET STUCK AND ABOUT 3 MINUTES LATER I TRYING AGAIN AND THE KEY WILL COME OUT. I TRY TO START IT UP AGAIN AND THE CAR WILL START UP. THE STEERING WILL LOCK UP WHILE IM TRYING TO TURN OR IS TURNING THE IT WILL GO BACK TO REGULAR STATE. IT ONLY DOES THIS IN THE SUMMER OR WHEN THE CAR GETS HOT. SO I TOOK I TO THE DEALERSHIP AND THEY SAID IT WAS MY NEGATIVE BATTERY CABLE. THIS IS UNSAFE. THIS HAS BEEN GOING ON FOR ALMOST A 1 YEAR IT STARTS AND STOPS WHEN IT WANTS TOO. ALSO WHEN IM STOPPED OR SITTING AT A STOP LIGHT THE MATTERS ARE EVEN WORSER

FROM A STOPPED POSITION, I WOULD ACCELERATE THROUGH 1ST GEAR, JUST BEFORE I CHANGE GEARS TO 2ND. THE WHOLE CAR'S ELECTRICAL SYSTEM GOES HAYWIRE. ALL SYSTEMS RESET, MOST OF THE TIME THIS MEANS I CAN A VERY BAD JERK IN BETWEEN GEARS 1 AND 2. A FEW TIMES THE CAR TURNED OFF. IF THE CAR DOES DIE, I AM UNABLE TO START THE CAR OR JUMP IT FOR AT LEAST 15 MINUTES. THE LONGEST I HAD TO SIT WAS OVER 30 MINUTES. CHEVY'S DIC SYSTEM TELLS ME TO CHECK A VARIETY OF THINGS, NOT ALWAYS ALL OF THEM. BUT USUALLY CHECK POWER STEERING AND AIRBAG SYSTEMS. A FEW TIMES IT TOLD ME TO CHECK TRACTION CONTROL SYSTEMS. THE CHECK ENGINE LIGHT HAS NEVER COME ON IN ANY OF THESE INSTANCES. CHEVY SAYS THIS IS DUE TO A FAULTY GROUND WIRE, WHICH THEY REPLACED AND IT CONTINUES TO DO THIS. THIS IS A VERY DANGEROUS SITUATION, WHERE IF I WAS IN A BUSY INTERSECTION I COULD EASILY BE CAUGHT IN AN ACCIDENT. LUCKILY, THIS HAS HAPPENED MOSTLY IN RESIDENTIAL AREAS.

ON 12-5-15 I WAS ON MY WAY TO CT FROM MASS AND WAS ON 91. ABOUT 45 MINUTES INTO THE TRIP THE CAR BEGAN TO LOOSE POWER AND THE CHECK ENGINE LIGHT CAME ON AND THE SERVICE STABLITRACK LIGHT CAME ON. AS SOON AS THE LIGHT CAME ON THE TEMPERATURE GAUGE AND RPM GAUGE WOULD FLING UP AND DOWN QUICKLY! I IMMEDIATELY WENT FROM 65 MPH TO 30 MPH.( I WAS ALMOST REAR ENDED BY A CAR BEHIND ME) I COASTED MY WAY TO THE RIGHT LANE AND WAS ABLE TO GET OFF THE EXIT. THE CAR TOOK ABOUT 4 HOURS TO GO BACK TO NORMAL. ( I RETURNED TO MASS, I HAD TO TAKE THE BACK WAY HOME AND AVOID THE HIGHWAY AS THE CAR STILL HAD REDUCE SPEED) THE CAR WILL RETURN TO NORMAL AND THE CHECK ENGINE LIGHT WILL GO OFF. EVERYDAY NOW THE CHECK ENGINE LIGHT WILL COME ON AND IT WILL SAY SERVICE STABLITRACK. THE CAR IMMEDIATELY LOOSES POWER AND YOU CAN HEAR THE ENGINE (SOUNDS LIKE A FAN BLOWING HARD) THE TRANSMISSION WILL NOT SHIFT. THE RPM WILL JUMP TO 4-5 WHILE ONLY GETTING TO A SPEED OF 35 MPH. THE DEALER HAS NO IDEA WHAT I AM TALKING ABOUT. THIS CAR WAS BOUGHT IN JANUARY OF 2015 AND HAS LESS THAN 65,000 MILES ON IT. I HAVE READ A FEW COMPLAINTS ABOUT THIS SIMILAR SITUATION HAPPENING TO THE SAME CAR I HAVE. THIS IS A SAFETY ISSUE!!! THE CAR HAS BEEN SERVICED ON TIME!!! PLEASE HELP ME!! I REFUSE TO TAKE THE HIGHWAY AS I NEVER KNOW WHEN THIS IS GOING TO HAPPEN.....

HAVE HAD REPEATED ISSUES WITH SERVICE STABILITRAK LIGHT COMING ON WHILE DRIVING AND THEN POWER BEING REDUCED TO VEHICLE, CAUSING UNSAFE DRIVING CONDITIONS; FOLLOWING RECALL TO REPROGRAM COMPUTER ENGINE FAN RAN CONTINUALLY FOR DAYS; CAR DIED WHEN STARTONG, DEALER REPLACED COMPUTER TRIED TO RETURN WITH CHECK ENGINE LIGHT ON, NOW STABILITRAK ISSUE HAS RECURRED AGAIN. NOT CONFIDENT THAT DEALERSHIP HAS ANY CLUE WHAT IS REALLY WRONG WITH THIS CAR. THE DEALERSHIP'S MOST RECENT GUESS IS THAT SOMETHING IS WRONG WITH THE TRANSMISSION BUT THAT THEY ARE GETTING A CODE THEY DON'T RECOGNIZE.