2017 Chevrolet Colorado

I took my 2017 Chevrolet Colorada in for an oil change and when exiting the building I made a sharp left turn at very slow parking lot speed. The steering wheel locked up and was difficult to break loosed. I had the mechanic come out and he drove the Colorada around the building and it locked up on him also. This could be a very life threatening situation had it not been in the parking lot. I drove directly to the Chevrolet dealer to report the problem and they had never heard of this happening. I beg to differ on there statement as I did an Internet search and found numerous problems the same as mine from owners of Colorado, Silverado and GMS pickups. I am actually hesitant to drive this vehicle for fear of have a catastrophic failure causing injury or death. I was at a Jiffylube service center at the time and the certified mechanic drove the vehicle. Thank You: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2017 Chevrolet Colorado. The contact stated while reversing out of the driveway, the steering wheel became stiff. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the power steering gearbox needed to be replaced. The power steering gearbox and wiring harness were replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 55,257.

The contact’s husband owns a 2017 Chevrolet Colorado. The contact stated that on multiple occasions while driving approximately 30-35 MPH, the steering wheel jerked. The contact stated that she was concerned for her safety while driving the vehicle. The contact stated that the failure almost caused a crash. The power steering and stabili-trak warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

The touch screen for the radio and steering controls for the radio on the steering wheel start changing channels on the radio, the touch screen starts clicking, and going through the stations, satellite stations, and flipping through all of the home screens. When trying to stop this will the truck is running is a hazard because the touch screen does not work, nor does the volume or channel controls on the steering wheel work. The clicking and changing of stations and screens is a hazard when on the freeway because of a distraction that cannot be turned off. Even when turning off the radio the clicking and touch screen continues to roll through all of its menus making noises. This starts to happen about 5 minutes into operation of the truck. Additionally, the menu on the dash, not the touch screen, starts changing menus and sticks on the radio stations and then you cannot view the mileage or amount of gas left. Nothing stops these actions except for turning off the truck for a few minutes.

I STARTED MY 2017 CHEVROLET COLORADO IN A PARKING LOT AND HAD NO POWER STEERING. I RECEIVED A POWER STEERING FAILURE MESSAGE TELLING ME TO DRIVE WITH CAUTION AND TO HAVE THE POWER STEERING SERVICED. I LEFT IT RUN FOR 15 MINUTE AND SHUT IT OFF. I RETURNED A COUPLE HOURS LATER AND THE POWER STEERING HAD RETURNED. THE DEALER FOUND CODE C056D. THEY HAD TO REPLACE THE RACK AND PINON ASSEMBLY. I AM THE ORIGINAL OWNER OF THE TRUCK AND IT HAS 38000 MILES ON IT. THE DEALER REDUCED THE REPAIR COST FROM $1500 TO $900. I FOUND THAT THERE WAS A RECALL FOR 2015 AND 2016 COLORADOS FOR THE SAME PROBLEM. A SERVICE BULLETIN 16-NA-065 WAS ISSUED FOR 2015 AND 2016 MODELS AND THEN LATER INCLUDED 2017 AND 2018 MODELS. CHEV WOULD NOT PAY ANY OF THE COST BECAUSE IT WAS NOT UNDER WARRANTY OR PART OF THE RECALL. THIS IS A MAJOR SAFETY ISSUE. I HAVE FOUND SEVERAL INSTANCES IN FORUMS WHERE THE SAME THING HAS HAPPENED. APPARENTLY THIS IS NOT JUST A COLORADO/CANYON ISSUE AND IS NOT LIMITED TO 2015 AND 2016 MODEL YEARS. THERE ARE EXAMPLES OF THIS HAPPENING ON SILVERALDOS ALSO. IT THE VEHICLE HAD BEEN IN MOTION WHEN I LOST THE POWER STEERING I COULD HAVE CAUSED A MAJOR CRASH.

DURING EXTREMELY COLD WEATHER (NEAR OR BELOW 0 DEGREES F), ELECTRONIC POWER STEERING FAILURE HAS OCCURRED UPON VEHICLE STARTUP. ONCE THE VEHICLE IS THOROUGHLY WARMED UP DURING THESE CONDITIONS POWER ASSIST RETURNS. I WAS ADVISED TWO WINTERS AGO BY A GM SERVICE MANAGER TO 'LET IT WARM UP FOR A FEW MINUTES' BEFORE DRIVING OFF. FIFTEEN MINUTES DIDN'T DO IT TWO DAYS AGO WHEN I LEFT WORK, AND ENDED UP MUSCLING IT HOME - TURNS FROM A STOP WERE EXTREMELY DIFFICULT. TODAY I HAD ERRANDS TO RUN AFTER WORK AND THE SYSTEM DID NOT RETURN TO 'LIFE' UNTIL AFTER MY THIRD STOP -- ABOUT 38 MINUTES OF COMBINED CITY & HIGHWAY DRIVING, LEAVING IT RUNNING DURING MY STOPS. DRIVER INFORMATION CENTER (DIC) INDICATED THE FAILURE AT VEHICLE START. MULTIPLE ATTEMPTS TO SHUTDOWN AND RESTART HAD NO EFFECT.