2015 Chevrolet Colorado

MULTIPLE TIMES OVER THE LAST SEVERAL MONTHS, I HAVE LOST ALL POWER STEERING IN MY VEHICLE. THE STABILITRACK IS NOW ALSO BEING AFFECTED. I UNDERSTAND THERE IS AN ACTIVE INVESTIGATION INTO GMS RECALL OF THIS VEHICLE FOR THIS SPECIFIC REASON. I WANTED TO MAKE SURE THAT MY VEHICLE IS ADDED INTO YOUR COMPLAINT COUNT FOR YOUR INVESTIGATION. I LOSE STEERING AT ANY AND ALL SPEEDS, BOTH WHILE DRIVING STRAIGHT AND TURNING. I AM VERY CONCERNED THAT I AM GOING TO INJURED IF THIS CONTINUES TO HAPPEN. I CANNOT AND WILL NOT PAY FOR THIS OUT OF MY OWN POCKET. WHAT CAN I DO?

WITHOUT ANY NOTICE THE POWER STEERING ON MY 2015 CHEVY COLORADO WILL STOP WORKING. THIS HAPPENS WHEN I AM STOPPED, WHEN I AM ON THE FREEWAY, WHEN I AM DRIVING SLOWLY... JUST TOTALLY RANDOM. USUALLY WHEN I TURN THE CAR OFF AND OPEN THE DOOR, THE CAR WILL RESET AND WORK. HOWEVER, RECENTLY THE PROBLEM PERSISTS AND I HAVE TO REPEAT THE PROCESS MULTIPLE TIMES. FURTHERMORE, WHEN THE WARNING COMES ON TO "SERVICE THE STABILITRAK" OR "SERVICE POWER STEERING" NO CODES SHOW UP WHEN I SCAN THE CAR. SO THE PROBLEM OCCURS AND THE CAR DOESN'T EVEN REGISTER THAT IT IS HAPPENING. WHAT'S WORSE WHEN I TURN THE CAR OFF AND BACK ON THERE IS NO RECORD THAT THE CAR EVER CODED TO BEGIN WITH. I HAVE ALREADY GONE ROUND AND ROUND WITH DEALERSHIPS AND GM AND THEY ALL GIVE ME THE SAME RUN AROUND. "BRING IT IN AND WE WILL TRY TO REPLICATE THE PROBLEM. OR YOU CAN DRIVE IT IN WITHOUT POWER STEERING." SERIOUSLY? THAT'S THE BEST THEY CAN DO.

2015 CHEVROLET COLORADO, POWER STRARING ASSIST FAILED DURING DRIVING. THIS WAS WITHOUT PRIOR SYMPTOMS OR WARNING WHILE MOVING, CREATING A VERY UNSAFE CONDITION. IN READING THE RECALL NOTICE FOR THE EXACT VEHICLE, MAKE, YEAR MODEL WITH PRIOR MANUFACTURING DATE RANGES ARE PRIOR TO MY VEHICLES JULY 2015 MANUFACTUING DATE. IN THE REVIEW, THE CONDITIONS ARE EXACTLY AS STATED IN THE CURRENT NON APPLICABLE RECALL. I AND MECHANIC SUSPECT THIS IS AN INTERMITANT ELECTICAL CONNECTOR ISSUE THAT SHOULD BE COVERED BY EXTENDING THE RECALL DATE RANGE.

TL* THE CONTACT OWNS A 2015 CHEVROLET COLORADO. WHILE DRIVING APPROXIMATELY 65-70 MPH, THE CONTACT HEARD AN AUDIBLE SOUND AND THE POWER STEERING AND STABILITRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE LOST POWER STEERING ABILITY AND WAS TAKEN TO HOFFMAN CHEVROLET (NOW RENAMED FITZGERALD CHEVROLET CADILLAC OF HAGERSTOWN, LOCATED AT 101 S EDGEWOOD DR, HAGERSTOWN, MD 21740, (240) 329-2004) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT THERE WAS A SOFTWARE UPDATE THAT MAY BE ABLE TO CORRECT THE FAILURE. THE SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V054000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.

DRIVING AT 65 MPH ON THE FREEWAY THE POWER STEERING QUIT. STEERING BECAME VERY DIFFICULT. A MESSAGE CAME ON IN THE INSTRUMENT CLUSTER THAT SAID 'SERVICE POWER STEERING, DRIVE WITH CAUTION. THE ROAD WAS SMOOTH, NO BUMPS OR TURNS WHEN IT HAPPENED. PULLED OVER AND CHECKED UNDER HOOD, FOUND NO OBVIOUS PROBLEM. WHEN RESTARTED EVERYTHING WORKED OK FOR ABOUT 10 MILES THEN POWER STEERING QUIT AGAIN ON CITY STREET AT 20 MPH DRIVING STRAIGHT NO NUMBS. TOOK TRUCK TO DEALERSHIP AND IT IS THERE NOW 08/12/2019. DEALER SAID THEY HAVE NOT HEARD OF THIS ISSUE BEFORE BUT I SEE IT IS A KNOWN PROBLEM.

THIS MORNING I TURNED ON MY 2015 CHEVY COLORADO Z71 DROVE 5 MINUTES DOWN ROAD AS I CUT THOUGH BACKSIDE OF MALL PARKING LOT LUCKY THERE IS NO TRAFFIC IN THE MORING AS MY DASH DINGED AND LIT UP SAYING SERVICE POWER STEERING. I LOST ALL POWER STEERING THE WHEEL BECAME REALLY STIFF TO TURN BUT I WAS ABLE TO PULL TO THE SIDE. I TURNED OFF AND ON THE TRUCK MAGICALLY ERROR WENT AWAY, AND I REGAINED POWER STEERING. LOOKS LIKE MY VEHICLE IS EXPERIENCING THE SAME ISSUE AS OTHERS I CALLED GM AND FILED COMPLAINT THEY OFFERED FOR A TOW TO DEALER (I PASSED FOR NOW SENSE I HAVE TO PAY OUT OF POCKET AND DO NOT HAVE $2000 FOR REPAIR) IT SEEMS FINE FOR NOW FINGERS CROSSED IF IT HAPPENS AGAIN I HAVE TO SCHEDULE SOME TIME TO GET IT CHECKED AT A DEALER OR TOWED TO IT.

FEBRUARY 2017 (34141 MILES) - LOST POWER STEERING SUDDENLY WHILE DRIVING AT HIGHWAY SPEED W/"POWER STEERING SERVICE" WARNING. PULLED OVER W/DIFFICULTY, SHUT DOWN, RESTARTED, PROBLEM SEEMED TO DISAPPEAR. HAD CODE RED AT LOCAL CHEVY DEALERSHIP, NO CHARGE, ADVISED TO RETURN IF ISSUE RECURRED. MAY 2017 (38494 MILES) - SAME ISSUE. RETURNED TO SAME CHEVY DEALERSHIP, DIAGNOSED "POOR CONNECTION IN TORQUE SENSOR HARNESS", INSTALLED SL-N-HOUSING KIT USING N-LUBRICANT AND STATED IT WAS COVERED BY WARRANTY. JULY 2019 (71474 MILES) - IDENTICAL ISSUE (DRIVING, HIGHWAY SPEED, POWER STEERING LOST W/"POWER STEERING SERVICE" WARNING, AND ADDITIONALLY TRACTION CONTROL LOSS WARNING). PULLED OVER W/DIFFICULTY. SHUTDOWN, ISSUE RESOLVED ON RESTART. SAME DAY - WENT TO SAME CHEVY DEALER, TOLD TO RETURN THE NEXT AM DUE TO SCHEDULING. 10 JULY 2019 - RETURNED TO SAME CHEVY DEALER. AFTER 2+ HOURS OF INSPECTION WAS INFORMED THE SENSOR COULD NOT BE REPLACED ALONE AND THAT A LARGE PORTION OF THE STEERING COLUMN HAD TO BE ENTIRELY REPLACED DUE TO THE FAILING "TORQUE SENSOR HARNESS" W/REPAIRS/PARTS ESTIMATED AT OVER $2000.00. WHEN I SUGGESTED THAT THIS MAY BE A RECALL ISSUE I WAS INFORMED THAT THE MONTH MY 2015 WAS BUILT WAS NOT PART OF THE RECALL EVEN THOUGH THE PROBLEM IS ESSENTIALLY THE SAME. NOTE: THE ABOVE VEHICLE IS AND HAS BEEN ALMOST EXCLUSIVELY DRIVEN ON WELL MAINTAINED ROADS W/NO AGGRESSIVE OFF ROAD USE/ABUSE.

ON 4 SEPARATE OCCASIONS IN THE PAST MONTH I HAVE LOST POWER STEERING. NO CODES ARE ISSUED ONLY LIGHTS ON THE DASH STATING "SERVICE POWER STEERING" AND " SERVICE SABILITRACK". THE FIRST 2 INCIDENTS OCCURRED ON A STRAIGHT STRETCH OF HIGHWAY AT 45 MPH, 1 INCIDENT OCCURRED IN A PARKING LOT AT 15 MPH. THESE 3 WERE MANAGEABLE BUT THE 4TH OCCURRED IN A CURVE AT 45 MPH. THIS ONE TOOK ALL I HAD TO KEEP THE VEHICLE FROM GOING OFF THE ROAD AND DOWN AN EMBANKMENT. IN ALL INCIDENTS THE VEHICLE WAS STOPPED, TURNED OF AND RESTARTED SHORTLY AFTER THE LOSE AND THE PROBLEM WAS GONE. VEHICLE IS SCHEDULED INTO A LOCAL CHEVY DEALER TO SEE WHAT THEY SAY IS WRONG.