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2014 Chevrolet Captiva

Owner reports · Recalls · Investigations

More warning signs than most Captiva years

Owner complaints for the 2014 Chevrolet Captiva are substantially higher than the model-year median of 65.

About this comparison →

How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

104 reports with mileage · 34 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 60 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

8 crash reports2 fire reports9 injury reports

Unknown Or Other complaints

30 reports
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43,000 miles · Apr 19, 2020
Electrical SystemUnknown Or Other

THE IGNITION SWITCH ON MY 2014 CHEVY CAPTIVA GETS STUCK AND IT DOES NOT ALLOW THE KEY TO BE REMOVED WHEN TURNING IT OFF WHEN STATIONARY. UPON PERSONAL RESEARCH IT WAS DISCOVERED THAT THIS MODEL HAS HAD THIS ISSUE WITH COUNTLESS DRIVERS (TYPICALLY AT 40K-50K MILES) AND IS NOT ADDRESSED BY GM AS A RECALL OR SAFETY ISSUE. HOWEVER, …

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THE IGNITION SWITCH ON MY 2014 CHEVY CAPTIVA GETS STUCK AND IT DOES NOT ALLOW THE KEY TO BE REMOVED WHEN TURNING IT OFF WHEN STATIONARY. UPON PERSONAL RESEARCH IT WAS DISCOVERED THAT THIS MODEL HAS HAD THIS ISSUE WITH COUNTLESS DRIVERS (TYPICALLY AT 40K-50K MILES) AND IS NOT ADDRESSED BY GM AS A RECALL OR SAFETY ISSUE. HOWEVER, WHEN THE SWITCH IS UNABLE TO BE REMOVED IT IS A SENSORY ISSUE, THE VEHICLE KEY IS ALSO ABLE TO COME OUT WHILE ON DRIVE. A SIMPLE SEARCH 'CHEVY CAPTIVA KEY STUCK' WILL RESULT IN MANY SUCH INCIDENTS.

NHTSA ODI #11321535

Mileage unknown · Feb 1, 2020
Unknown Or Other

THE KEY WILL NOT COME OUT THE IGNITION WHEN I TURN THE CAR OFF, I HAVE TO LEAVE THE KEY IN AND DISCONNECT THE BATTERY AND USE MY SPARE KEY TO LOCK THE VEHICLE, SUCH A HASSLE

NHTSA ODI #11306452

65,000 miles · Dec 18, 2019
Unknown Or Other

THE KEY IS INTERMITTENTLY GETTING STUCK IN THE IGNITION WHEN THE CAR IS PLACED IN PARK.

NHTSA ODI #11289866

30,489 miles · Apr 3, 2019
Unknown Or Other

THE KEY GETS STUCK IN IGNITION AND TAKES ALOT OF JIMMING WITH IT TO GET KEY OUT, DEALER WANTS TO CHARGE 90.00 JUST TO LOOK AT THAT , NOT INCLUDING WHAT IT WILL COST TO FIX.

NHTSA ODI #11193523

Mileage unknown · Feb 10, 2019
Unknown Or Other

THE IGNITION SWITCH DOESN'T ALWAYS TURN ALL THE WAY OFF, SO I CAN'T GET MY KEY OUT. I HAVE TO RESTART MY CAR A NUMBER OF TIMES AND FINALLY AFTER ABOUT 10 TO 15 MINUTES I'LL GET LUCKY & IT WILL CLICK ALL THE WAY TO OFF & THEN I CAN GET MY KEY OUT. THERE EVEN TIMES WHEN I COULDN'T GET MY KEY OUT AND IT RAN MY BATTERY DOWN AND THEN…

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THE IGNITION SWITCH DOESN'T ALWAYS TURN ALL THE WAY OFF, SO I CAN'T GET MY KEY OUT. I HAVE TO RESTART MY CAR A NUMBER OF TIMES AND FINALLY AFTER ABOUT 10 TO 15 MINUTES I'LL GET LUCKY & IT WILL CLICK ALL THE WAY TO OFF & THEN I CAN GET MY KEY OUT. THERE EVEN TIMES WHEN I COULDN'T GET MY KEY OUT AND IT RAN MY BATTERY DOWN AND THEN I HAD TO HAVE A JUMP TO GET MY CAR STARTED....IT IS ABSOLUTELY HORRIBLE !!!!!!! PLEASE HELP....

NHTSA ODI #11176009

86,000 miles · Oct 31, 2018
Electrical SystemUnknown Or Other

I RECENTLY BOUGHT A 2014 CHEVY CAPTIVA LTZ. UPON DRIVING IT OFF OF THE LOT AND PARKING, I TRIED TO USE THE BUTTON FOR THE BACK WINDSHIELD WASHER TO WASH THE WINDSHIELD AND THE WIPER WOULD COME ON BUT NO WATER CAME OUT. I DONE THIS REPEATEDLY THINKING MAYBE IT JUST TOOK SOME TIME TO GET BACK THERE, WHEN I STARTED HEARING WATER RU…

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I RECENTLY BOUGHT A 2014 CHEVY CAPTIVA LTZ. UPON DRIVING IT OFF OF THE LOT AND PARKING, I TRIED TO USE THE BUTTON FOR THE BACK WINDSHIELD WASHER TO WASH THE WINDSHIELD AND THE WIPER WOULD COME ON BUT NO WATER CAME OUT. I DONE THIS REPEATEDLY THINKING MAYBE IT JUST TOOK SOME TIME TO GET BACK THERE, WHEN I STARTED HEARING WATER RUNNING AND STOPPED PRESSING THE BUTTON IMMEDIATELY. IMMEDIATELY FOLLOWING THAT, I STARTED TO SMELL SOMETHING BURNING AND THE SPEAKERS STARTED MAKING A POPPING SOUND. THE WASHER FLUID WAS LEAKING INSIDE THE REAR PANELING AND SOAKING SEVERAL ELECTRICAL CONNECTIONS. THIS IS A MAJOR FIRE HAZARD AS THERE IS A LOT OF INSTRUMENT WIRING ON THAT SIDE.

NHTSA ODI #11144525

Mileage unknown · Aug 21, 2018
Unknown Or Other

CAN'T SHUT OFF CAR KEY ONLY GOES TO ACC CAN I REMOVE KEY FROM IGNITION

NHTSA ODI #11121284

53,000 miles · Aug 17, 2018
Unknown Or Other

THE KEY CANNOT BE REMOVED FROM THE IGNITION WHEN PARKED. IT WON'T TURN TO THE 'OFF' POSITION. IT STAYS LOCKED ON THE 'ACC' POSITION. I HAVE HAD THE PROBLEM LOOKED AT BY CERTIFIED CHEVROLET MECHANICS FROM THE DEALERSHIP AND THEY CANNOT SEEM TO FIND A SOLUTION TO THE PROBLEM THEY DID REPLACE THE GEAR SHIFT THINKING IT WASN'T COMMU…

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THE KEY CANNOT BE REMOVED FROM THE IGNITION WHEN PARKED. IT WON'T TURN TO THE 'OFF' POSITION. IT STAYS LOCKED ON THE 'ACC' POSITION. I HAVE HAD THE PROBLEM LOOKED AT BY CERTIFIED CHEVROLET MECHANICS FROM THE DEALERSHIP AND THEY CANNOT SEEM TO FIND A SOLUTION TO THE PROBLEM THEY DID REPLACE THE GEAR SHIFT THINKING IT WASN'T COMMUNICATING PROPERLY TO BE ABLE TO REMOVE THE KEY, HOWEVER THIS DID NOT FIX THE PROBLEM.

NHTSA ODI #11120655

44,500 miles · Jun 6, 2018
Unknown Or Other

HAVE A CAPTIVE WITH ABOUT 45000 MILES ON IT. THE PAST FEW DAYS HAVE BEEN HAVING THE PROBLEM OF THE KEY GETTING STUCK IN THE IGNITION. THE FIRST FEW TIMES I WAS ABLE TO FIDDLE WITH THE GEAR SHIFT BY PUTTING THE CAR IN DRIVE AND THEN BACK IN PARK. I WAS THEN ABLE TO GET THE KEY OUT. HOWEVER THIS LAST TIME I COULD NOT REMOVE THE K…

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HAVE A CAPTIVE WITH ABOUT 45000 MILES ON IT. THE PAST FEW DAYS HAVE BEEN HAVING THE PROBLEM OF THE KEY GETTING STUCK IN THE IGNITION. THE FIRST FEW TIMES I WAS ABLE TO FIDDLE WITH THE GEAR SHIFT BY PUTTING THE CAR IN DRIVE AND THEN BACK IN PARK. I WAS THEN ABLE TO GET THE KEY OUT. HOWEVER THIS LAST TIME I COULD NOT REMOVE THE KEY NO MATTER HOW MANY TIMES I TRIED. LUCKILY I HAVE AN EXTENDED WARRANTY WITH A 200 DOLLAR DEDUCTIBLE SO HOPEFULLY IT WON COST TO MUCH TO FIX. *TR

NHTSA ODI #11100228

38,285 miles · May 27, 2018
Unknown Or Other

UNABLE TO REMOVE KEY FROM THE IGNITION. TOOK TO THE THE DEALERSHIP AND THE DIAGNOSIS WAS THE GEARSHIFT LEVER. SEE ATTACHED RECEIPT.

NHTSA ODI #11098188

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.