IllustrationKEY STUCK IN IGNITION. WILL NOT COME OUT. AND IF YOU LEAVE IT IN THERE, THE BATTERY WILL GO DEAD. THIS SHOULD BE A RECALL ON THIS VEHICLE AS I SEE MANY OTHERS WITH THE EXACT SAME PROBLEM !!! MILEAGE (APPROX 80,000).
2013 Chevrolet Captiva
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2013 Chevrolet Captiva do not stand out strongly from the model-year median of 65.
About this comparison →How this year compares
Owner complaints by model year
Compare all Captiva years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
50–25K
1425–50K
1750–75K
2475–100K
21100–150K
3150K+
84 reports with mileage · 13 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 48 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports4 fire reports1 injury reports
Unknown Or Other complaints
16 reportsI PURCHASE THE CAR 2014 AND I HAVE NOTICED THAT THERE I A BLIND SPOT IN THE FRONT AND THE BACK OF THE CAR. THE BODY ON THE LEFT SIDE OF THE CAR IS TOO WIDE AND THE HEADREST ON THE PASSENGER SIDE IS TO HIGH CAN NOT SEE SMALLER CARS
TWO PROBLEMS: FIRST THE IGNITION SWITCH FROZE. COULD NOT TURN OFF CAR. HAD TO GET IT TOWED TO DEALER. THEY FINALLY REPAIRED THAT, NEXT, THE TRANSMISSION FROZE. THAT WAS A FEW WEEKS LATER. THEY SUPPOSEDLY FIXED THAT. LAST WEEK THE TRANSMISSION FROZE AGAIN. TOWED TO DEALER, THEY SAID THEY FIXED, GOT IT BACK FRIDAY. FROZE…
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TWO PROBLEMS: FIRST THE IGNITION SWITCH FROZE. COULD NOT TURN OFF CAR. HAD TO GET IT TOWED TO DEALER. THEY FINALLY REPAIRED THAT, NEXT, THE TRANSMISSION FROZE. THAT WAS A FEW WEEKS LATER. THEY SUPPOSEDLY FIXED THAT. LAST WEEK THE TRANSMISSION FROZE AGAIN. TOWED TO DEALER, THEY SAID THEY FIXED, GOT IT BACK FRIDAY. FROZE AGAIN TODAY AND WE HAVE HAD IT TOWED TO DEALER. WHAT IF IT FREEZES WHILE IN DRIVE? WHAT IF IGNITION FREEZES WHILE CAR IS ON AND CANNOT TURN IT OFF??
ONGOING SPORADIC PROBLEM - IGNITION SWITCH LOCKS AND AM UNABLE TO TURN KEY TO START VEHICLE. CALLED DEALERSHIP BEFORE THE VEHICLE WENT OUT OF WARRANTEE AND WAS TOLD THEY COULDN'T FIX AND DIAGNOSE THE PROBLEMS UNLESS THEY PROBLEM HAPPENED WHILE IT WAS AT THE DEALERSHIP. SOMETIMES IT TAKES UP TO 20 MINUTES TO GET THE KEY TO TURN…
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ONGOING SPORADIC PROBLEM - IGNITION SWITCH LOCKS AND AM UNABLE TO TURN KEY TO START VEHICLE. CALLED DEALERSHIP BEFORE THE VEHICLE WENT OUT OF WARRANTEE AND WAS TOLD THEY COULDN'T FIX AND DIAGNOSE THE PROBLEMS UNLESS THEY PROBLEM HAPPENED WHILE IT WAS AT THE DEALERSHIP. SOMETIMES IT TAKES UP TO 20 MINUTES TO GET THE KEY TO TURN.
WHEN TRYING TO START THE VEHICLE THE KEY WON'T TURN TO START THE CAR. HAS HAPPENED AT LEAST 12 TIMES. CALLED AAA TO START IT. MECHANIC HAD HARD TIME STARTING THE VEHICLE. HAS TO PUSH ON BRAKE SO HARD THAT I CAN'T DO IT. HE SAID THIS SHOULD NOT BE HAPPENING. HE HAD DIFFICULT TIME. I AM AFRAID TO DRIVE THE CAR. I WANT THIS REPORTE…
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WHEN TRYING TO START THE VEHICLE THE KEY WON'T TURN TO START THE CAR. HAS HAPPENED AT LEAST 12 TIMES. CALLED AAA TO START IT. MECHANIC HAD HARD TIME STARTING THE VEHICLE. HAS TO PUSH ON BRAKE SO HARD THAT I CAN'T DO IT. HE SAID THIS SHOULD NOT BE HAPPENING. HE HAD DIFFICULT TIME. I AM AFRAID TO DRIVE THE CAR. I WANT THIS REPORTED AND SOMETHING DONE. SOMETHING IS DEFECTIVE. ALSO THE BUMPER PAINT IS ALL CHIPPED WHERE IT ATTACHES TO THE BODY THE WHOLE WAY AROUND ON ONE BUMPER. THIS IS A DEFECT ALSO. NO WAY SHOULD THESE TWO PROBLEMS BE HAPPENING!! I ALSO WANT TO KNOW IF THERE IS A RECALL ON THE AIR BAG PROBLEM?
MY VEHICLE'S (2013 CHEVY CAPTIVA SPORT) SERVICE AIR BAG LIGHT HAS COME ON FOR THE THIRD TIME SINCE MAY 1, 2015. I TOOK IT TO THE CHEVY DEALER AFTER THE FIRST TIME BUT THEY COULDN'T DETERMINE THE CAUSE. 2ND INCIDENT I CONTACTED ONSTAR -DIAGNOSTIC SHOWED "COMPUTER MALFUNCTION" WITH THE AIR BAG. THE PASSENGER PRESENCE MODULE WAS RE…
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MY VEHICLE'S (2013 CHEVY CAPTIVA SPORT) SERVICE AIR BAG LIGHT HAS COME ON FOR THE THIRD TIME SINCE MAY 1, 2015. I TOOK IT TO THE CHEVY DEALER AFTER THE FIRST TIME BUT THEY COULDN'T DETERMINE THE CAUSE. 2ND INCIDENT I CONTACTED ONSTAR -DIAGNOSTIC SHOWED "COMPUTER MALFUNCTION" WITH THE AIR BAG. THE PASSENGER PRESENCE MODULE WAS REPLACED ON 6-16-15. TODAY, 3RD INCIDENT, 6-26-15. CONTACTED ONSTAR-DIAGNOSTIC SHOWED "GENERAL COMPUTER MALFUNCTION". I DO NOT FEEL CONFIDENT THAT MY AIR BAGS WILL FUNCTION PROPERLY IF NEEDED. I WILL BE TALKING TO THE SERVICE DEPARTMENT AGAIN TOMORROW. THIS IS A MAJOR SAFETY ISSUE.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.