2011 Chevrolet Camaro

TL* THE CONTACT OWNS A 2011 CHEVROLET CAMARO. THE CONTACT STARTED THE IGNITION AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE STALLED, BUT WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (JIM CAUSLEY BUICK GMC TRUCK, 38111 S GRATIOT AVE, CLINTON, MI 48036) WHERE IT WAS DIAGNOSED THAT THE CHARCOAL CANISTER NEEDED TO BE REPLACED. THE CANISTER WAS INFESTED WITH SPIDERS AND SPIDER WEBS THAT BLOCKED THE FLOW OF FUEL FUMES, WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND WERE FAMILIAR WITH THE FAILURE. NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 26,000.

I WANT TO INFORM YOU THE VEHICLE DEALERSHIP BLEW ME OFF WHEN IT CAME TO GETTING MY VEHICLE RECALL COMPLETED. THE FOLLOWING IS WHAT I WENT THROUGH WITH GARBER AUTOMALL, 3340 HIGHWAY 17, GREEN COVE SPRINGS, FLORIDA TO GET THEM TO PROCESS MY VEHICLE RECALL. AS THE CONSUMER I WAS STUCK BETWEEN THE MANUFACTURER OF THE VEHICLE AND THE VEHICLE DEALERSHIP. AUGUST 2014, I RECEIVED A RECALL LETTER ON MY 2011 CHEVROLET CAMARO'S IGNITION KEY, RECALL NUMBER 14294. AT THAT TIME, I TELEPHONED GARBER AUTOMALL TO MAKE AN APPOINTMENT TO GET THE RECALL COMPLETED. THEY TOLD ME THE RECALL WAS ?OPTIONAL? AND I DID NOT HAVE TO GET IT DONE, IF I DID NOT WANT TO. I RE-READ THE RECALL LETTER FROM CHEVROLET AND DID NOT FIND THE WORD ?OPTIONAL? MENTIONED. ON 28 OCTOBER 2014, I WROTE CHEVROLET, ATTN: JIM MOLONEY, GENERAL DIRECTOR, CUSTOMER & RELATIONSHIP SERVICES, POST OFFICE BOX 909989, MILWAUKEE, WI, WHO I RECEIVED THE RECALL LETTER FROM AND TOLD HIM THE DEALERSHIP IS TELLING ME THE RECALL IS ?OPTIONAL.? I DID NOT RECEIVE AN ANSWER FROM JIM MOLONEY. THEN I STARTED RECEIVING POST CARDS FROM RECALL INFORMATION PROCESSING CENTER, POST OFFICE BOX 909989, MILWAUKEE, WI, STATING THEIR RECORDS SHOWED I HAD NOT COMPLETED THE RECALL SERVICE ON MY VEHICLE. TRUE BECAUSE THE VEHICLE DEALERSHIP TOLD ME THE RECALL WAS ?OPTIONAL.? ON 15 JAN 2015, I TOOK MY VEHICLE IN FOR 15,000 MILE MAINTENANCE. AGAIN, I MENTIONED MY RECALL AND WAS TOLD IT WAS ?OPTIONAL.? I TOLD THE DEALERSHIP I WANTED IT DONE BECAUSE MY RECALL PAPERWORK SAYS NOTHING ABOUT ?OPTIONAL.? ON 2 FEB 2015, I FINALLY GOT THE RECALL COMPLETED. SINCE GOING THROUGH THIS FRUSTRATION WITH MY FIRST VEHICLE RECALL, I CAN FULLY UNDERSTAND WHY CONSUMERS IGNORE VEHICLE RECALLS. I WAS READY TO PACK IT UP AND PURCHASE MYSELF A HORSE AND BUGGY. *TR

TL* THE CONTACT OWNS A 2011 CHEVROLET CAMARO. WHILE DRIVING AT 75 MPH, THE VEHICLE STALLED, THE SIGNAL LIGHTS FLASHED, AND THE RADIO AND SPEEDOMETER FAILED. ADDITIONALLY, THE STEERING WHEEL VEERED TO THE RIGHT INDEPENDENTLY AND THE VEHICLE JERKED VIOLENTLY. THE VEHICLE WAS ABLE TO RESTART AND RESUME NORMAL OPERATION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

2011 CHEVROLET CAMARO CONSUMER IS NOT SATISFIED WITH RECALL REPAIRS *CN THE CONSUMER STATED SHE THOUGHT THE ISSUE WAS THE IGNITION. HOWEVER, WHEN THE VEHICLE WAS RETURNED TO HER, SHE NOTICED THE KEY FOBS WERE BROKEN AND AN ADDITIONAL KEY WAS ADDED, WHICH WAS VERY ANNOYING AND HANGING ON HER KNEE. THE CONSUMER STATED THE REMEDY WAS A CHEAP FIX. *JB

PASSENGER AIR BAG LIGHT AND ALARM SOUNDING. PASSENGER SEAT AIR BAG SENSOR WENT BAD. WHEN A PASSENGER SITS IN THE SEAT THE SENOR LIGHT AND ALARM GO OFF AND INDICATE THAT THE PASSENGER AIR BAG HAS BEEN TURNED OFF. THE SENOR AND ALARM CONTINUE TO GO OFF AND ON WHILE DRIVING, TURNING THE AIR BAG OFF AND ON THROUGHOUT THE TIME THE PASSENGER IS IN THE SEAT. *TR

2011 CHEVROLET CAMARO. CONSUMER WRITES IN REGARDS TO RECALL PERTAINING TO THE SWITCH BLADE STYLE KEY. *TGW THE DEALER EXPLAINED TO THE CONSUMER, THE SOLUTION WAS TO REMOVE THE KEY BLADE FROM THE SIDE OF THE REMOTE HOUSING AND HANG A NEW KEY ON THE HOUSING ALONG WITH THE HOUSE KEY. THE CONSUMER STATED A HUGE HOLE WOULD HAVE BEEN LEFT ON THE SIDE OF THE HOUSING. THE DEALER STATED THERE WAS NOTHING, THEY COULD DO ABOUT IT. *JB