My 2024 Chevrolet Blazer EV AWD has experienced two separate incidents involving sudden loss of propulsion without warning. First Incident – XXX While driving in [XXX], the vehicle suddenly lost propulsion without warning while I was in a turn lane in front of a medical center. Following the loss of propulsion, the Driver Infor…
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My 2024 Chevrolet Blazer EV AWD has experienced two separate incidents involving sudden loss of propulsion without warning. First Incident – XXX While driving in [XXX], the vehicle suddenly lost propulsion without warning while I was in a turn lane in front of a medical center. Following the loss of propulsion, the Driver Information Center displayed warnings associated with the AWD system, shift system, and high-voltage system. The vehicle could not be driven or shifted and became disabled in the roadway, creating a potentially hazardous traffic situation. An expedited tow was required because of the location of the disabled vehicle. The vehicle was taken to a Chevrolet dealership in Novi, Michigan. I picked it up on XXX. I was informed that a vehicle-wide reprogramming had been performed, the vehicle had been updated with the latest available software, and the condition should be resolved. Second Incident –XXX Only 12 days after the vehicle was returned following the reprogramming, the vehicle experienced another sudden loss of propulsion without warning while my cousin was driving on [XXX]. Following this event, warnings were displayed indicating that the AWD system, Electronic Stability Control (ESC), traction-control system, and high-voltage system required service. During this incident, the vehicle could be shifted into Neutral. Good Samaritans pushed the disabled vehicle from the roadway into a nearby parking lot. OnStar was contacted, and the vehicle was towed back to the same Chevrolet dealership that had serviced the vehicle following the XXX incident. The vehicle has therefore experienced two sudden losses of propulsion within approximately two weeks, with the second event occurring only 12 days after a vehicle-wide software reprogramming intended to address the first event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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