NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
111 reports54,000 miles · Sep 25, 2017
Unknown Or Other
DASH BOARD CRACKED NEAR STEALING COLUMN WHILE VEHICLE WAS STATIONARY. WENT ONLINE AND FOUND THIS IS A COMMON ISSUE WITH 07-13 GM TRUCKS AND SUVS. THIS COULD END UP AS A SAFETY ISSUE BECAUSE IF THE DASH CRACKS MORE WHILE DRIVING PIECES COULD FLY UP AND HIT DRIVER CAUSING AN ACCIDENT. THIS REALLY NEEDS TO BE LOOKED AT AND GM NEE…
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DASH BOARD CRACKED NEAR STEALING COLUMN WHILE VEHICLE WAS STATIONARY. WENT ONLINE AND FOUND THIS IS A COMMON ISSUE WITH 07-13 GM TRUCKS AND SUVS. THIS COULD END UP AS A SAFETY ISSUE BECAUSE IF THE DASH CRACKS MORE WHILE DRIVING PIECES COULD FLY UP AND HIT DRIVER CAUSING AN ACCIDENT. THIS REALLY NEEDS TO BE LOOKED AT AND GM NEEDS TO RECALL THESE DASH BOARDS. POOR DESIGN. THERE IS NO SUPPORT IN THE MIDDLE OF THE DASH. THE ONLY SUPPORT IS ON EITHER END OF THE WINDSHIELD VENTS.
NHTSA ODI #11025234
30,000 miles · Sep 11, 2017
Structure
TL* THE CONTACT OWNS A 2010 CHEVROLET AVALANCHE. WHILE STATIONARY, THE VEHICLE'S DASHBOARD EXPOSED SHARP EDGES AND WAS SEVERELY CRACKED. THE CONTACT NOTICED THAT THE DASHBOARD WAS FULL OF FRACTURED PIECES THAT PROTRUDED FROM THE DASHBOARD MATERIAL. BROOKS MOTORS OF THOMASVILLE, ALABAMA REPLACED THE DASHBOARD TWICE, BUT THE FAILU…
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TL* THE CONTACT OWNS A 2010 CHEVROLET AVALANCHE. WHILE STATIONARY, THE VEHICLE'S DASHBOARD EXPOSED SHARP EDGES AND WAS SEVERELY CRACKED. THE CONTACT NOTICED THAT THE DASHBOARD WAS FULL OF FRACTURED PIECES THAT PROTRUDED FROM THE DASHBOARD MATERIAL. BROOKS MOTORS OF THOMASVILLE, ALABAMA REPLACED THE DASHBOARD TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
NHTSA ODI #11022678
70,000 miles · Aug 31, 2017
Unknown Or Other
THE DASH STARTED CRACKING IN 4 PLACES AND IS NOW FALLING APART.
NHTSA ODI #11020718
135,000 miles · Aug 8, 2017
Air Bags
DASHBOARD CRACKED AT CORNER OF AIRBAG. POSSIBLE RISK OF BODILY INJURY WITH DEPLOYMENT OF AIRBAG ON PASSENGER SIDE
NHTSA ODI #11013608
Mileage unknown · Jun 27, 2017
Air Bags
I AM CONCERNED THAT THERE ARE NO REPLACEMENTS FOR THE FAULTY TAKATA AIRBAGS. I CALLED THE DEALERSHIP, AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO. THEY WOULD NOT EVEN HAVE AN AIRBAG REPLACEMENT AT MY OWN EXPENSE TO REPLACE THE FAULTY TAKATA AIRBAGS. DO I HAVE TO BE KILLED OR SOMEONE ELSE IN MY TRUCK KILLED BEFORE SOMETHIN…
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I AM CONCERNED THAT THERE ARE NO REPLACEMENTS FOR THE FAULTY TAKATA AIRBAGS. I CALLED THE DEALERSHIP, AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO. THEY WOULD NOT EVEN HAVE AN AIRBAG REPLACEMENT AT MY OWN EXPENSE TO REPLACE THE FAULTY TAKATA AIRBAGS. DO I HAVE TO BE KILLED OR SOMEONE ELSE IN MY TRUCK KILLED BEFORE SOMETHING IS DONE?
NHTSA ODI #11001669
Mileage unknown · Jun 18, 2017
Electronic Stability Control (esc)Unknown Or Other
MY DASHBOARD CRACKED FOR NO REASON. IT'S BEEN KEPT OUT OF THE SUN AND HIGH TEMPERATURES. ALSO BACK UP SENSORS STOPPED WORKING, I HAD THEM REPLACED BY THE DEALER. BUT ONLY LASTED 6 MONTHS
NHTSA ODI #10995764
Mileage unknown · Jun 13, 2017
Unknown Or Other
MY DASHBOARD IS CRACKING AND PIECES ARE FALLING OFF. THERE IS NOW A BAD RATTLE AND I'M AFAID IF THERE IS A ACCIDENT, THE DASH WILL FALL APART AND SHARP PIECES OF DASH WILL FLY AROUND THE CAB.
NHTSA ODI #10994925
45,000 miles · May 30, 2017
Structure
DASH CRACKS AROUND PASSENGER DASH AIRBAG AND STEERING WHEEL UPDATED 9/29/2017*JS
NHTSA ODI #10992205
51,000 miles · May 23, 2017
Unknown Or Other
CRACK IN DASHBOARD BY AIRBAG CONCERNING IF AIRBAG DEPLOYED COULD BE RIPPED BY BROKEN PLASTIC OF DASH OR POSSIBLY PROJECT PLASTIC THROUGHOUT VEHCILE INJURING PASSENGERS. SEEMS TO BE A COMMON PROBLEM IN SEVERAL MODELS OF GM FROM 2007-2013 AND GM REFUSES TO ADDRESS THE PROBLEM OR HELP WITH REPLACING THE BROKEN PARTS.
NHTSA ODI #10991266
Mileage unknown · May 12, 2017
Air Bags
TL* THE CONTACT OWNS A 2010 CHEVROLET AVALANCHE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. …
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TL* THE CONTACT OWNS A 2010 CHEVROLET AVALANCHE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE...UPDATED 07/21/17 *BF *AS
NHTSA ODI #10985095
Official recalls
3Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗