NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
16 reportsClear category filter57,000 miles · Jan 6, 2016
Structure
BEGINNING OF DECEMBER 2015, NOTICED A DASH CRACK OVER INSTRUMENT PANEL BEHIND STEERING WHEEL. ALSO SMALL CRACK BY PASSENGER AIR BAG. CONTACTED AND TOOK TO RAY CHEVROLET. I EXPRESSED CONCERN ABOUT CRACK BY AIRBAG--WAS TOLD BY SERVICE MANAGER THAT IT WAS PROBABLY NOT A SAFETY ISSUE AND THE AMOUNT THAT I HAD TO PAY WAS DETERMINED…
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BEGINNING OF DECEMBER 2015, NOTICED A DASH CRACK OVER INSTRUMENT PANEL BEHIND STEERING WHEEL. ALSO SMALL CRACK BY PASSENGER AIR BAG. CONTACTED AND TOOK TO RAY CHEVROLET. I EXPRESSED CONCERN ABOUT CRACK BY AIRBAG--WAS TOLD BY SERVICE MANAGER THAT IT WAS PROBABLY NOT A SAFETY ISSUE AND THE AMOUNT THAT I HAD TO PAY WAS DETERMINED BY A FORMULA BY GM. GM SAID THERE IS A FORMULA BUT LOCAL DEALER HAS LEEWAY ON PRICE. FIRST OFFER WAS $320; SECOND OFFER BY DEALER $200. GM SAYS THEY CAN'T HELP. NOTICED ON THE INTERNET, LOTS OF COMPLAINTS ABOUT THIS VERY ISSUE. CRACK BY DASH APPEARS TO BE GETTING LARGER. CAR IS IN EXCELLENT CONDITION AND HAS BEEN WELL CARED FOR. 57,000 MILES.
NHTSA ODI #10818412
45,000 miles · Nov 24, 2015
Structure
TL* THE CONTACT OWNS A 2010 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED FROM THE AIR BAGS AREA TO THE VENTS. THE CONTACT WAS CONCERNED THAT THE AIR BAGS MIGHT INADVERTENTLY DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILE…
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TL* THE CONTACT OWNS A 2010 CHEVROLET AVALANCHE. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED FROM THE AIR BAGS AREA TO THE VENTS. THE CONTACT WAS CONCERNED THAT THE AIR BAGS MIGHT INADVERTENTLY DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000 .
NHTSA ODI #10806529
84,800 miles · Sep 9, 2015
Structure
THE DASHBOARD IS CRACKING FOR NO APPARENT REASON. ONE CRACK NEAR THE AIRBAG ON THE PASSENGER SIDE, THE SECOND ONE IS DIRECTLY ABOVE THE SPEEDOMETER AND GAGES.
NHTSA ODI #10762693
110,000 miles · Jan 18, 2015
Structure
THE PLASTIC DASH HAS BEGAN TO SPILT IN NUMEROUS PLACES CAUSING SAFETY CONCERNS. THE DASH IS WORSENING AS TIME PASSES BY. I AM CONCERNED BECAUSE THE PLASTIC SHARDS MAY BREAK LOOSE AND CAUSE HARM TO OCCUPANTS RIDING IN MY VEHICLE. IT IS MY POSITION THAT THE CRACKS ARE AA MANUFACTURERS DEFECT AND NO VAULT OF MY OWN. I CONTACTED …
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THE PLASTIC DASH HAS BEGAN TO SPILT IN NUMEROUS PLACES CAUSING SAFETY CONCERNS. THE DASH IS WORSENING AS TIME PASSES BY. I AM CONCERNED BECAUSE THE PLASTIC SHARDS MAY BREAK LOOSE AND CAUSE HARM TO OCCUPANTS RIDING IN MY VEHICLE. IT IS MY POSITION THAT THE CRACKS ARE AA MANUFACTURERS DEFECT AND NO VAULT OF MY OWN. I CONTACTED BOTH MY LOCAL DEALER AND GMC FAILING TO GET RESOLUTION TO THIS SERIOUS SAFETY CONCERN. ACCORDING TO VARIOUS INTERNET BLOGS AND A FACEBOOK ACCOUNT THERE ARE HUNDREDS OF GM SUV OWNERS ACROSS THE NATION HAVING THE SAME SAFETY CONCERNS. ANY ASSISTANCE WITH THIS ISSUE IS EXTREMELY APPRECIATED. *TR
NHTSA ODI #10676296
47,083 miles · Jul 24, 2014
Air BagsStructure
CRACK APPEARED IN DASH WHILE TRUCK WAS PARKED COMING FROM THE PASSENGER SIDE AIRBAG LOCATION. THE BAG MAY CATCH ON THE CRACK IF IT WAS DEPLOYED. *TR
NHTSA ODI #10616091
44,000 miles · Dec 15, 2013
Structure
THE DASH IS CRACKED AROUND THE PASSENGER SIDE AIRBAG. UPON CHECKING THE INTERNET I FOUND THIS IS A COMMON PROBLEM ON CHEVROLET TRUCKS. I AM CONCERNED THAT THE STRUCTURAL INTEGRITY OF THE AIR BAG MAY BE COMPROMISED IN THE EVENT OF THE AIR BAG DEPLOYMENT. IT MAY BE POSSIBLE THAT PIECES OF THE AIRBAG COULD BREAK OFF AND STRIKE T…
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THE DASH IS CRACKED AROUND THE PASSENGER SIDE AIRBAG. UPON CHECKING THE INTERNET I FOUND THIS IS A COMMON PROBLEM ON CHEVROLET TRUCKS. I AM CONCERNED THAT THE STRUCTURAL INTEGRITY OF THE AIR BAG MAY BE COMPROMISED IN THE EVENT OF THE AIR BAG DEPLOYMENT. IT MAY BE POSSIBLE THAT PIECES OF THE AIRBAG COULD BREAK OFF AND STRIKE THE OCCUPANT IN THE PASSENGER SEAT OR IT MAY DEFLECT THE AIR BAG ALTOGETHER. CHEVROLET IS NOT TAKING THE RESPONSIBILITY FOR FIXING THIS EVEN THOUGH IT IS NOT A PART THAT WOULD RECEIVE WEAR AND TEAR AND IT IS JUST AN OBVIOUS DEFECT IN THE DESIGN. *TR
NHTSA ODI #10556099
Official recalls
3Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗