1997 Chevrolet Astro

CHEVROLET DOESN'T CARE ABOUT USING CHEAP PARTS- AFTER WARRANTY THEY SAY TRADE IT IN .NUMEROUS THINGS WRONG WITH VAN AND HAVE TALKED TO CHEVROLET MANY TIMES. CAN'T USE BACK DOOR OF VAN, RUN OUT OF GAS, KNOBS FALL OF INTERIOR DEVICES, ASKED CHEVY TO HELP SINCE 37,000 AND PROBLEMS STILL HAPPENING AS I GO, CAN'T AFFORD TO FIX AND CAN'T AFFORD TO TRADE. ANOTHER NICE SHOVE IT JOB BY CHEVROLET THEY DON'T STAND BY THEIR PRDUCT AND THEIR PRODUCT IS NOT SAFE PLEASE RESPOND. *AK

1ST PROBLEM: WHEN TRANSMISSION GETS HOT- PARTICULARLY AFTER IF DRIVEN IN LOW GEAR .ENGINE CHECK LIGHT COMES ON AND TRANSMISSION SLAMS FROM 1ST GEAR INTO 2ND GEAR, THEN FROM 2ND GEAR INTO 3RD GEAR. FEELS LIKE VEHICLE HAS BEEN HIT FROM THE REAR. PROBLEM STOPS WHEN VEHICLE COOLS DOWN. DEALER SAYS ONLY FIX IS TO REPLACE TRANSMISSION. HAS SEEN MANY OTHER ASTROS WITH SAME PROBLEM. 2ND PROBLEM: SINCE FILING ORGINAL COMPLAINT # 516354 HAVE GONE TO BINDING ARBITRATION WITH CHEVROLET. CHEVROLET ADMITTED TO DEFECTIVE FUEL TANK THAT CAUSES IT TO MOVE. ARBITRATOR ORDER CHEVROLET TO FIX. CHEVROLET REFUSED BECAUSE IT WILL REQUIRE REDESIGN OF FUEL TANK. ARBITRATOR HAS NO POWER TO ORDER REDESIGN. *AK

I AM TOLD BY THE LOCAL DEALER THAT THE TRANSMISSIONS IN THE ASTROS ARE BEING REPLACED ALMOST ON A DAILY BASIS. I WAS TOLD BY THE DEALER THAT IT IS "POOR ENGINEERING" THAT IS WHY THEY HAVE CHANGED THE TRANSMISSION IN THE 2000 MODELS. I WOULD LIKE TO KNOW HOW MANY COMPLAINTS YOU HAVE HAD ON THE TRANSMISSIONS AND AT WHAT POINT IN TIME DO THEY MAKE A RECALL. PLEASE FEEL FREE TO CONTACT ME. THE CHEVY CUSTOMER SERVICE LINE COULD NOT HELP ME AT ALL!!!!!

AS YOU CAN SEE, I HAVE HAD NUMEROUS PROBLEMS WITH THIS VAN. THE DEALER NOR CHEVROLET HAVE OFFERED ANY ASSISTANCE SAYING THAT AFTER 36,000 MILES THEY ARE NOT RESPONSIBLE. OBVIOUSLY, THERE IS SOMETHING WRONG WITH THIS CAR. I AM A SINGLE MOM AND I CANNOT PAY MY CAR PAYMENT PLUS REPAIRS EVERY MONTH. I CANNOT TRADE IT IN BECAUSE I OWE TOO MUCH ON IT. IF I TURN IT IN, I DO NOT HAVE CREDIT TO BUY ANOTHER CAR. CAN YOU ASSIST ME IN ANY WAY? NO SAFETY DEFECT LISTED. *AK

IN OCT. 1997 WHEN STARTING TO DRIVE TRANSMISSION SLIPS, FEELS LIKE VAN HAS BEEN HIT FROM BEHIND. DEALER REPLACED VALVE BODY,DUE TO A KNOWN PRODUCT PROBLEM.VAN ONCE AGAIN HAD SAME TROBLE IN MAY 2000, DEALER CHANGED VALVE BODY, ALSO STATEDE BECAUSED OF A KNOWN PRODUCT CONCERN. BUT TJIS TIME I HAD TO PAY $672.06. THEIR CUSTOMER SERVICE WAS OF NO HELP. EVEN THOUGH THEIR MECHANIC STATED THAT GM HAD SAID TO REPLOACE THE VALVE BODY THE SECOND TIME WITH A NEW DESIGN, SINCE THE FIRST REPLACEMENT WAS DEFECTIVE. *AK