2021 CAN-AM Ryker

The contact owns a 2021 Can-Am Ryker. The contact received notification of NHTSA Campaign Number: 23V855000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while trying to start the motorcycle, the motorcycle failed to start. The motorcycle remained at the residence. The motorcycle was not repaired. The failure mileage was approximately 3,300. Parts distribution disconnect.

See attached document for complaint, Dear Administrator: I am sending this letter in reference to my 2021 Ryker. I received the letter this week about the recall, and I've been trying all week to get it taken care of. I reached out to the deal Big Number 1 located at 505 Cobb St Birmingham AL 35209 about this recall. This is the second recall that I have had since I purchased my bike. The last recall was no problem. I called the dealer, they set up the tow, completed the recall and I drove it back home. This time, I was told that I would have to pay for a tow. I called BRP and was told that the dealer could invoice them for the tow but Jeff at the dealer called and they told him that they would not. My warranty just expired but I have insurance and roadside assistance. From my understanding and what is written in the letter I received; this recall should not be of any cost to me. Currently, I am being told that I will have to pay for my bike to be towed. I am sending this email to get assistance with this. Since I received the letter, I have not been able to ride my bike. Big Number 1 is the dealer I bought it from there's not many locations in Birmingham. I need some assistance in getting my bike to the dealer to have this recall done. Could someone please give me a call to discuss what can be done? Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)